Mercure Newport 4 stars

Customer review rating (ALL Rating) 4.6/5 547 reviews

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ALLSAFE approved hotel

Hotel extras

  • City centre location

  • 7 minutes' walk to Newport train station

  • ICC Wales under 4 miles away

  • Flexible on-site meeting rooms

  • 3rd floor restaurant and bar with an outdoor terrace

Our accommodation(s)

Hotel location

Mercure Newport

Chartist Tower, Upper Dock Street
United Kingdom

GPS:51.587343, -2.995636

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park


Situated on the 3rd floor, our restaurant offers a vibrant and contemporary space with a unique outdoor rooftop terrace. Ignite your senses and enjoy delectable menus - using the finest local produce, you can expect classic food with some modern twists.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  547 reviews

Excellent without any problems

Customer review rating 5.0/5

Teresam-19 Couples - Confirmed reviews ALL

Pleasant staff, nothing was too much trouble and always enjoy the excellent experience

Nice Hotel and friendly staff

Customer review rating 4.0/5

Annette Families - Confirmed reviews ALL

We had a nice stay at the Hotel. Free upgrade was very nice. Staff were extremely friendly and helpfull. Only bits of feedback i would have is it being “card only” and i wanted to pay with money. Breakfast was amazing on the Saturday but not so good on the Monday.

Dear Annette m., We're thrilled to hear you had a pleasant stay at The Mercure Hotel Newport and appreciated the free upgrade and our friendly staff. Your feedback is valuable and will guide us in improving our services, we will pick up the feedback regarding breakfast with our food & beverage team tomorrow morning at our morning meeting We hope to welcome you back soon for an even better experience.

Customer review rating 5.0/5

Shelley W. Couples - Confirmed reviews ALL

Always a loverly stay

Dear Michelle w., We very much appreciate your comments regarding your stay at the Mercure Newport. Its really lovely to be able to welcome you back again and pleased to hear you enjoyed the stay! Please do let us know when you are next returning. I hope you had a wonderful weekend! Sincerely,

Good location

Customer review rating 5.0/5

Lg Business - Confirmed reviews ALL

Really nice room with so many accessories to make the stay homely

Dear lewis g., We appreciate your kind words about our rooms and the effort we put into making your stay feel like a home away from home. It's our goal to provide a comfortable and welcoming environment for our guests, and we're thrilled to hear that you enjoyed the accessories and amenities we provide Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor service

Customer review rating 1.5/5

Leanne A. Families - Confirmed reviews ALL

We upgraded to a Privalage room with breakfast. I needed a fridge for medication and the classic rooms don’t have fridges. Amazing view from the 12th floor but the room was very basic and the aircon didn’t work and it was 30C in a heatwave. No help or solutions offered from the staff ok duty and I’ve had no response from the manager after sending an email complaining. The roof top terrace was most enjoyable and the food and service were great . Very disappointments with the lack of help over the aircon.

Dear Leanne A., Thank you for taking the time to tell us about your experience at the Mercure Newport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Since you have left this review I have been in touch and we have rebooked you in for the 7th October for a complimentary nights stay inclusive of Breakfast and in one of our Suites. I really do hope that you enjoy your stay with us and I am really thankful that you gave us a second opportunity to look after you and to welcome you back If I can do absolutely anything further to assist you please do let me know Sincerely,

Other web-users rate our hotel

  • 511 reviews 8.4/10 Location
  • 848 reviews 8.5/10 Room
  • 807 reviews 8.8/10 Service
  • 11 reviews 7.1/10 WiFi
  • 409 reviews 8.5/10 Comfort
  • 390 reviews 8.6/10 Cleanliness
  • 285 reviews 8.1/10 Breakfast
  • 236 reviews 8.3/10 Amenities

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