Mama Shelter London Shoreditch 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 2.343 comentários

Mama Shelter London Shoreditch - Image 1
Mama Shelter London Shoreditch - Image 2
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Descrição

Hotel ALLSAFE. Aprovado

Extras do hotel

  • Design de ponta

  • Bar no jardim

  • Academia grátis para residentes

  • Salas de karaokê em estilo japonês

  • Cozinha local e artesanal

Nossas acomodações

Localização do hotel

Mama Shelter London Shoreditch

437 Hackney Road
E2 8PP LONDRES
Reino Unido

GPS:51.532247, -0.061692

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes

MAMA RESTAURANT LONDON

O restaurante do Mama de 480 m² e seu enorme terraço de 92 m² terraço convidam os viajantes e londrinos para se reunirem em torno de pratos caseiros e deliciosos coquetéis.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.3/5  2.343 comentários

Classificação no TripAdvisor  4.5/5  482 comentários

Certificado de excelência 2023

Excellent hotel, exceptional staff

Classificação TripAdvisor 5.0/5

juliecG8783AN Negócios - Avaliação certificada TripAdvisor

I love this hotel, it’s warm, welcoming professionally run by young hard working staff the rooms are clean the beds are super comfortable it’s quiet the breakfast is fresh nutritious and varied special mention to Bianca Nunes Guest Experience Manager she takes the time to connect with her guests and find out who they are and how she can assist them, she makes sure you have everything you need for a great stay, it’s so refreshing to be treated so warmly compared to the usual corporate anonymous hotel experience. The restaurant is also worth a mention as it is exceptional I had dinner here and breakfast and both meals were delicious and freshly cooked.

A Great Stay

Classificação TripAdvisor 5.0/5

tripadviser1 Avaliação certificada TripAdvisor

I've stayed at this hotel a few times and this was the best yet. I stayed in a 'medium mama' which was a good size and had all the mod cons. I liked the fact I could open the window for fresh air, and of course there was air con too. The room was clean and housekeeping refreshed the room very well each day. I was looked after during check in and check out by Herman who was very friendly and efficient and keen to ensure I had a great stay. I will certainly return. The hotel is a short 5 minute walk to the nearby Overground station and you can then easily access the underground to travel around the city.

Wow, thank you so much for your amazing review! We are absolutely thrilled to hear that your recent stay was the best one yet! It means the world to us that you keep choosing Mama Shelter for your London adventures. We're so glad you enjoyed your stay in our 'medium mama' room and that you appreciated the fresh air and all the mod cons. It is always a pleasure to meet you during your stay with us and having you as our loyal guest. The team and I can't wait to welcome you back again soon! Thank you for your loyalty and for being a part of the Mama Shelter family! It would be a pleasure to welcome you back to do it all over again! ❤️ Mama loves you xxx HEMAN | FRONT OF HOUSE MANAGER

Underwhelming experience

Classificação TripAdvisor 2.0/5

Heidi F Avaliação certificada TripAdvisor

Our stay at Mama Shelter Shoreditch was underwhelming to say the least. I booked a twin room for a friend and I at a fixed rate so paid at the time of booking. It was not made clear during the booking process that fixed rates were not amendable nor refundable upon cancellation, regardless of notice given so when our friend had to move the date of her birthday celebration to the Saturday, I wasn’t hopeful that the hotel would be able to accommodate a change but Hamish, a reservation agent very kindly agreed to do so, subject to my paying additional monies on check in as the rate for a Saturday was more expensive. On arrival, I was almost charged the full amount again and when I told the receptionist I had already paid the full amount for the Friday, I just had to pay the difference and showed her the email from reservations confirming as much, she took my phone from me and disappeared out the back. I thought this was quite peculiar as if it required management attention, I would have expected them to come to the desk and not have my personal phone taken from me. When we got to the room, whilst it looked nice enough, I was surprised to find there was no wardrobe, there was a peg with some hangers by the window but the space was obscured by a worktop meaning that you couldn’t really hang anything long there like a maxi dress or jumpsuit. The beds were small but comfortable but the table and benches next to one of the beds made it feel quite crowded. There was also a kettle with some tea and coffee and a small fridge and a decent hairdryer but no iron/ironing board which would have been good. We both slept well and found the room to be quiet and a good temperature. The check out time is also a very reasonable 12pm although I had to call to obtain this information is it is nowhere to be found on the website. So I took the opportunity to have a slow and leisurely morning before checking out. Later that afternoon I realised that I had left my iPhone charger plugged in at the side of the bed and emailed the hotel to ask if it would be possible to have it sent to my home address if I covered the postage. I didn’t get a response to my email by the following morning so called the hotel and spoke to Nicholas who asked if they had confirmed to me that they had found my charger, I told him that I had had no response to my email at all but that I had definitely left it plugged in beside the bed as the hotel was the only place that I had used it. He checked the system and nonchalantly said we have no record of a charger being found so nothing we can do. So if you stay here, please be very careful to make sure that you do NOT leave anything behind as if you do, it’s likely you will not see it again. Overall our stay was comfortable and the downstairs looked good but I think the hotel is more style over substance and I have had much better experiences for the same kind of price point in other hotels in London.

Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay at Mama Shelter Shoreditch. We sincerely apologize for the underwhelming experience you encountered during your stay with us. We appreciate your recognition of Hamish's efforts to accommodate your request for a date change, and we regret any confusion or inconvenience caused during the check-in process. Your feedback regarding the room amenities and storage space has been noted, and we apologize for any discomfort or inconvenience this may have caused. We are pleased to hear that you found the room quiet and comfortable for a good night's rest, and we apologize for any oversight in responding to your email regarding the charger. We assure you that this is not reflective of our usual standard of service, and we apologize for any inconvenience or frustration caused by this. Your feedback is very important to us, I was most concerned to learn of your disappointing experience during your stay with us and I would very much appreciate further discussing with you the details of your feedback. I would be most grateful if you could kindly, please provide us with your contact details and a convenient time to get in touch with you. Please do contact me directly with your full name so I can have a look at your booking via heman.tamang@mamashelter.com - in this way I will be happy to look into your case, investigate it and have it resolved. Guest satisfaction is our utmost priority here at Mama Shelter London I look forward to hearing from you. Yours Sincerely, HEMAN TAMANG FRONT OF HOUSE MANAGER

Great time🎊

Classificação TripAdvisor 5.0/5

Florian Ö Família - Avaliação certificada TripAdvisor

Overall we had a great time at Mama Shelter. It was very nice. The only thing I have to mention is that not all staff member have been as attentive with greeting first as I expected. Except the floor manager in the morning of 16th & 17th march, he was fabelous. Thank you all😀🥳🎊 we will be back

Hi Florian, We are thrilled to hear you had a great time overall! Our Mama Squad works hard to ensure every guest feels welcomed and valued, so we are delighted to hear your kind words about our floor manager—sounds like they really made your mornings fabulous! We will make sure to share your feedback with the rest of the team. Can't wait to welcome you back for more unforgettable moments! It would be a pleasure to welcome you back to do it all over again! ❤️ Mama loves you xxx HEMAN|FRONT OF HOUSE MANAGER

Will definitely return😀

Classificação TripAdvisor 5.0/5

john1rb Avaliação certificada TripAdvisor

Fantastic hotel- quirky decor and extremely comfortable rooms. Surrounded by great places and with easy access to the rest of London. Staff were extremely friendly and helpful. We had a small dog with us/ the hotel is extremely dog friendly.

Hi John, Thank you for the amazing review. It's awesome to know you enjoyed our quirky decor and cozy rooms. We are delighted that you and your furry friend felt right at home with us. Our team is thrilled to have made your stay extra special with their friendly and helpful service. It would be a pleasure to welcome you and your furry friend back to do it all over again! ❤️ Mama loves you xxx HEMAN|FRONT OF HOUSE MANAGER

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 802 comentários 8.6/10 Localização
  • 1.621 comentários 6.8/10 Quarto
  • 1.688 comentários 8.3/10 Serviço
  • 21 comentários 9.1/10 Wifi
  • 931 comentários 9.2/10 Atmosfera
  • 616 comentários 8/10 Café da manhã
  • 450 comentários 7.7/10 Limpeza
  • 293 comentários 7/10 Bar

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