Mercure Leeds Centre Hotel

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Mercure Leeds Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.2/5 6 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Central location, with plenty of nearby travel links

  • A short ten-miles from Leeds Bradford Airport

  • Leeds railway station is just a five-minute walk away

  • The Loom Bar

  • Décor inspired by Leeds textile heritage

Hotel location

Mercure Leeds Centre Hotel

23 25, York Place
LS1 2EY LEEDS
United Kingdom

  • By plane

    DONCASTER SHEFFIELD At 50km / 31 miles

  • By plane

    LBA At 0km / 0 miles

  • By plane

    LEEDS BRADFORD At 17km / 10 miles - Shuttle paying

  • By boat

    HULL At 100km / 62 miles

  • By car

    M1 At 1km / 1 miles

  • By train

    LEEDS TRAIN STATION At 0km / 0 miles

GPS:53.7972, -1.55411

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

THE LOOM

The Loom offers a selection of mouthwatering snacks and hot meals served in our vibrant restaurant, lounge or bar. We also offer a wide variety of ice cold beers, wines and spirits to accompany your meal.

Our accommodation(s)

Contemporary, tailor-made stylish rooms, all influenced by the city's rich tailoring history.

Our guest reviews

Our guest reviews for
Mercure Leeds Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  3.2/5  6 reviews

TripAdvisor Rating  3.5/5  159 reviews

Good stay

Customer review rating 3.5/5

Jade Couples - Confirmed reviews ALL

Warm welcome, clean and covid friendly, fantastic facilities & staff were very accommodating.

Dear JADE H., We very much appreciate your comments regarding your stay at the Mercure Leeds Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Fletcher Hotel Manager

Good location near the centre of Leeds, easy parking and quiet

Customer review rating 3.0/5

Chris J. Couples - Confirmed reviews ALL

An overnight stay visiting relatives. Rather disappointed with a few issues: reception was also a bar so we had to wait whilst the receptionist served drinks to customers; room small and airless: no outside window; beds not very comfortable

Dear CHRIS J., Thank you for taking the time to tell us about your experience at the Mercure Leeds Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deborah Fletceher

Disappointing

Customer review rating 2.0/5

Nicola Couples - Confirmed reviews ALL

The room was lovely decorated and clean that’s where is ends. Tv didn’t work we were told unable to fix. No service on our phones so couldn’t even access any music or anything that way. Check in was long and no happy welcoming face or chat. Check out even worse wasn’t asked how my stay was. When returning to the hotel at around 11 was told we couldn’t get a drink to take to our room not even have any ice to put in our water

Dear NICOLA W., Thank you for taking the time to tell us about your experience at the Mercure Leeds Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Really good stay

Customer review rating 5.0/5

Hannahb Couples - Confirmed reviews ALL

Can honesty say the saff was welcoming, lovely and COVID-19 safe. I didn’t feel out of my comfort zone everything was clean within government guidelines but at the same time didn’t feel too restricted stays for two nights and wish we had booked longer. Definitely the brake away we needed. I would 100% recommend this small quirky hotel.

Dear HANNAH B., We very much appreciate your comments regarding your stay at the Mercure Leeds Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deborah Fletcher

Kept up all night

Customer review rating 1.0/5

Casey O. Couples - Confirmed reviews ALL

We walked into the hotel and it was so quiet there was no one around and we didn’t see a single other customer for the whole of our trip, however throughout the night I was woken up repeatedly with doors banging about, staff talking to loudly down the nails that kept us up all night, we woke up around 8 which was pretty early as we wanted to go out for the day and about 10 minutes after waking up someone started drilling something into one of the walls near us. If we was asleep that would’ve woken us up easily as it was so loud! If it was busy in the hotel I could probably look past the doors slamming as the doors are heavy and people drink etc but we didn’t see one other person and it went on for hours on end waking us up! The hotel itself was really nice and the decor was lovely, the room was comfy however there was coffee marks on the bed which we noticed when we woke up however neither of us drink coffee so I am now unsure on if the room was actually cleaned properly which is awful especially considering we are in a pandemic so should’ve been spotless! The toilet roll also wasn’t changed we was left with the end of a roll and one other new one! Overall a really bad experience which is a shame because the room itself was really nice and it could’ve been great! Won’t be visiting again unfortunately.

Dear Casey O., Thank you for taking the time to tell us about your experience at the Mercure Leeds Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Deborah Fletcher

Great hotel/location 2nd time staying and same issues

TripAdvisor rating 3.0/5

Kim M TripAdvisor review

2nd time staying and again had issues with checking in... Did this online the day before. Got there to find our hotel room had been double booked. Offered free breakfast (not that we used it) as a peace offering. This is the 2nd time I've stayed and had issues checking in. Otherwise it's a perfect hotel. The rooms are clean and decor is lovely. Everything you need in a hotel

Dear Guest, Thank you for your review, I am very sorry to hear of the issues you have faced, I will personally look in to this, we hope to welcome you back soon to the Mercure Leeds Center. Kindest Regards Deborah Fletcher

Leeds

TripAdvisor rating 5.0/5

roualhamiltonmorris Business - TripAdvisor review

Very nice hotel. The room was large, clean and very quiet, with a hashish mattress. Just right for sleep Staff was excellent and helpful with nothing being too much trouble. Very convenient for the Leeds City Centre

Dear Guest Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Deborah Fletcher

1 night stay.

TripAdvisor rating 4.0/5

am68 Solo travel - TripAdvisor review

Very central on a side street not far from the station, The lady behind the bar was very engaging and we had a good chat, the bar was not busy. The food menu was not for me, I thought it quite expensive.

Good afternoon, Thank You for your kind review, we do appreciate your feedback! We hope to see You again soon! Kind regards, Tee, Mercure Leeds Centre

Lovely decor

TripAdvisor rating 5.0/5

Kingjules Business - TripAdvisor review

Amazing beds, fantastic decor, it's inspired by the textile use for the building prior to the hotel. Really well thought out fabrics and lovely herringbone carpets. I love this place. it's a really lovely hotel. Staff were incredibley helpful. What more could you want. Highly recommended.

Good Evening, Thank you so much for taking the time to let us know about yout experience at Mercure Leeds Centre. We really appreciate it and I will share it with the entire team. Looking Forward to see you again. Kind Regards, Margarida Mercure Leeds Centre

Pre Christmas break

TripAdvisor rating 4.0/5

James A Families - TripAdvisor review

Hotel within 10minutes walk of the winter markets and 5 minutes walk to the main shopping area. Hotel staff were first class. Nothing was to much trouble. Beds were very comfortable. Breakfast was the only down side. The breakfast orders we placed were totally wrong when delivered. Apart from that everything was good.

Good morning James, Thank You for your review, we do appreciate your feedback! We are working on the solutions how to improve our breakfast services and it will be a much better outcome if You decided to stay with us in the future. Tee, Mercure Leeds Centre

Lovely hotel

TripAdvisor rating 5.0/5

F1178SKjuliem Couples - TripAdvisor review

This was about a 10 minute walk from the station. Quiet area away from the bustling city shops and bars but only a 10minute walk away. Hotel was lovely and clean and the staff very friendly and helpful. Being a member I was upgraded to a privilege room which was amazing.

Good Evening F1178SKjuliem, Thank You for your kind review, we appreciate your positive feedback! We hope to see You back in our hotel in the near future. Tee, Mercure Leeds Centre

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