Novotel Melbourne Airport 4.5 stars

Customer review rating (ALL Rating) 4.3/5 4,892 reviews

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Description

Hotel extras

  • A premium experience that's more than just an airport hotel

  • At Terminal 4 and a short walk to all MEL Airport terminals

  • Italian restaurant and wine bar, cafe and bakery, plus a pub

  • Health & wellness hub with gym, spa, indoor pool & infrared sauna

  • High-tech coworking facilities and the airport's largest ballroom

Our accommodation(s)

Hotel location

Novotel Melbourne Airport

1 Grants Road, Melbourne Airport
3045 MELBOURNE
Australia

GPS:-37.67533, 144.85047

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,892 reviews

Customer review rating 5.0/5

Rodney W. Business - Confirmed reviews ALL

convenience of fast check in and proximity to the airport terminals for an early flight

Dear Rodney, Thank you for taking the time to share your feedback. We’re glad our app’s ease of use and terminal proximity supported your business needs. While we regret any oversight in your welcome experience, please know we value your Platinum membership deeply. Your feedback helps us refine these moments. We look forward to welcoming you for another pleasant stay. Best wishes, Mai Le, Assistant Manager

Customer review rating 4.5/5

Michael S. Friends - Confirmed reviews ALL

Great place to stay and perfect location. Would be nice if the bar stayed open for longer

Dear Michael, Thank you for your positive feedback. We are thrilled to hear you had a great stay at Novotel Melbourne Airport. It’s wonderful to know our accommodations provided the comfort you deserved during your trip with friends. Our team takes pride in creating spaces that blend functionality and relaxation. We would be delighted to welcome you back on another occasion. All the best, Mai Le, Assistant Manager

Customer review rating 4.5/5

Andrea J. Solo - Confirmed reviews ALL

I arrived early after flying in from a regional location ahead of an international flight the following day, and the check-in process was seamless with my room ready upon arrival. The room itself was comfortable, quiet, dark, and very well soundproofed, which made for a great night’s rest. The pool was a little cold, but still refreshing and enjoyable to swim in. Room service was prompt and the food was delicious, and the reception staff were friendly and helpful in providing directions to the DFO.

Dear Andrea, Thank you for this high rating. We’re thrilled you enjoyed your time with us at Novotel Melbourne Airport. It’s wonderful your room was ready early and provided the calm retreat you needed before your flight. We’re equally glad you appreciated the soundproofing and found our room service both prompt and satisfying. We look forward to welcoming you back on a future occasion. Best wishes, Mai Le, Assistant Manager

Customer review rating 5.0/5

Philip S. Couples - Confirmed reviews ALL

Close to terminals with shuttle service. Excellent staff and service. Modern well appointed rooms. Good choices of restaurants and bars onsite.

Dear Philip, Thank you for positively reviewing your visit. We’re delighted your stay was everything you hoped for. Our location near the terminals and the efforts of colleagues like Mehar are central to creating stress-free stays. Knowing you relished our dining selections and room comforts completes the picture of a perfect airport hotel experience for us. We hope to welcome you back in the future. Best wishes, Mai Le, Assistant Manager

Customer review rating 4.5/5

Claire W. Couples - Confirmed reviews ALL

Overall a great stay. Great location, facilities were amazing and breakfast was good. Staff were friendly and helpful. Only 2 issues related to a lack of staff - which led to a massive delay in checking in (I couldn’t do self check in as I needed the hotel to store medication for me so needed to talk to a human and not a computer) and in the transfer to the terminal. I was unable to walk due to an injury and the shuttles are infrequent and we were delayed. Not staff fault - but something management should look at. Overall a fantastic stay and would definitely stay again.

Dear Claire, Many thanks for your valuable feedback. It’s much to hear your overall experience was positive. We’re especially glad our staff could accommodate your booking changes smoothly. Their dedication to guest comfort remains a priority. Thank you again for highlighting our convenient location, we know how valuable this is when catching flights. We look forward to seeing you again. Best regards, Mai Le, Assistant Manager

Other web-users rate our hotel

  • 1,601 reviews 9.1/10 Location
  • 2,614 reviews 7.9/10 Room
  • 2,390 reviews 7.3/10 Service
  • 24 reviews 6.9/10 WiFi
  • 1,098 reviews 6.3/10 Food
  • 829 reviews 8.2/10 Cleanliness
  • 772 reviews 8.1/10 Amenities
  • 651 reviews 9.1/10 Vibe

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