Mercure Sydney Rouse Hill
Customer review rating (ALL Rating) 4.7/5 577 reviews
ALLSAFE approved hotel
Walking distance to the new Metro for fast convenient connection from Rouse Hill to Sydney CBD
Direct access to Fiddler precinct for a wide choice of a la carte dining and beverage options
Ideal location for all your residential conferencing options at the Fiddler Hotel
Complete residential entertainment options including conferencing, weddings and parties
Cnr of Commercial Road
2155 ROUSE HILL
Australia
SYDNEY: Rouse Hill Station
SYDNEY: Rouse Hill Station
SYDNEY: Rouse Hill Station
SYDNEY At 46km / 29 miles
SYDNEY At 45km / 28 miles
ROUSE HILL At 0km / 0 miles
SCHOFIELDS At 5km / 3 miles
GPS:-33.686426, 150.91976
Check-in from - Check out up to
A modern food and bar precinct offering quality casual dining and entertainment.
The Lounge is an opulent and sophisticated space to relax with friends. With a perfect balance of classic and contemporary finishes throughout including mood lighting, plush furnishings, and an exclusive VIP bar and lounge area.
Mercure Sydney Rouse Hill guests have access to a state of the art fitness studio
Accessible room
TripAdvisor rating 4.0/5
TLH1705 TripAdvisor review
Hotel was quiet and pleasant with good facilities. Disappointed that could not even open balcony door to let in fresh air as it was labeled as being only there for maintenance. Amenities in room no shower cap or face washer but otherwise well appointed and bed very comfortable. We arrived early about midday before room was ready and were directed to use the pool bathroom to freshen up and change. It did contain a shower but there were no towels etc available and we were not offered any towels or toiletries soap etc. I suppose these would have been provided if we asked. The bathroom also did not look like it was serviced there were no hand towels in the dispenser, box with spare box of tissues was on floor - so not up to expectations especially if it is the offering for early arrivals.
Dear TLH1705, Thank you for your review, I am glad you found the hotel quiet and the facilities to your liking. As the hotel does not feature balconies, nor do we promote this as such, the door leading out of your room is not a balcony door. The service egress allows tradespeople easy access to air-conditioning plant and external lighting and fixtures without the need to abseil from the roof, as such it is locked unless required by maintenance. The area you used to freshen up is the pool changing room, and is not usually used as an area for early arrivals. As you had requested an area to freshen up, this was the only private area available. Certainly, we would provide for a towel and toiletries should a guest require. I do apologise for the lack of hand towels, and have noted this to the housekeeping team to increase checks more often and replenish when empty. Should you wish for any additional amenities in room, do not hesitate to contact reception so we may provide anything that may be required. Presently, there is a backlog of toiletries from our suppliers, so I regret to inform you that shower caps are not available. However have been assured by our supplier that this should become available soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager
Customer review rating 4.5/5
Carey-ann S. Couples - Confirmed reviews ALL
The staff were very friendly. The location is a great place near a restaurant and also not far from other places to visit. The room was very welcoming and comfortable. I would recommend this hotel to anyone.
Dear Carey-Ann S., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill, especially in regards to our friendly staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager
Customer review rating 4.5/5
Gabby Business - Confirmed reviews ALL
We've stayed before and very happy to visit again. The rooms are well appointed and comfortable.
Dear Gabrielle, We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. We're always thrilled to welcome back our return guests, and I am glad you found this experience as good as your last. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry you were not able to connect to the Wi-Fi. Should you experience any difficulty with anything at all, we are always on hand to assist. Do call us at the reception desk at any time, we're here for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager
Customer review rating 5.0/5
P A. Business - Confirmed reviews ALL
Great staff, good food at the Fiddler. Convenient for work as its about 10 minutes away to Norwest.
Dear Mr A., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback, I am glad you enjoyed your larger room, the meals at The Fiddler and am pleased you found the staff pleasant and professional. I will certainly share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager
Customer review rating 1.5/5
Bill R. Couples - Confirmed reviews ALL
Was poor due to us being given an upgrade prior to our check in. To then find in our room on arrival damage to the television screen, water damage to the bathroom cavity sliding door and then to find more water damage and mould on the ceiling above the bed
Dear Bill, Thank you for taking the time to tell us about your experience at the Mercure Sydney Rouse Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Due to the torrential rain NSW experienced in recent times, the was indeed some water damage to our some of our rooms. I can assure you that the discolouration you found is not mould as it was the paint underlay discoulouring, however I can understand your concern. We do apologise that your stay was less than stellar. We are in the process of engaging tradespeople to rectify the issue, however most of them in the region are presently attending to damaged homes by the flood. We seek your understanding for this. We have looked at the television in the room, however was not able to find any damage you had specified. If you would like to detail this further, do not hesitate to respond back to this review so we may look into this further. Pre-authorisations are a hotel industry standard for all stays, unless the room has been covered by a third party. As only the room and breakfast has been guaranteed, the surety is a holding amount on the card until the room is checked out. I can confirm as there has been no further consumption in the room, this surety has been released back onto your card. DO let us know if this is not so, and we would be happy to investigate further. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rezz A Guest Experience Manager
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