Mercure Sydney Rouse Hill 4.5 stars

The staff were professional and courteous, they were proficient with applying safety covid measures. Our room was clean and the bed was more comfortable than expected. Enjoyed our stay.

We had such a great stay. Chelsea at reception was so helpful when I called to book the rooms (I booked 5 rooms). We thought the rooms were beautiful, immaculate and so taste fully designed. The beds were super comfortable too.

Easy check-in and out. The room was functional and clean, and the front desk was helpful when asked. Most of the hotel features weren't operational during the stay which was disappointing (pool, gym, and even streaming to the in-room television for some reason).

My overall experience was very good! The rooms were immaculate and the location was perfect because we had easy access to the fiddler and the shopping centre. However, one small problem was on 2 separate occasions when housekeeping and one receptionist opened our hotel door after only knocking once and did not give us time to open the door ourselves. Did not think this was appropriate so had to put do not disturb signal on to prevent this from happening again.

Our experience at the Hotel was wonderful, everything was lovely and clean and new. Breakfast was great, however I did make the comment that if it had have been raining or someone had a problem walking any distance, the walk to breakfast would be a killer for some. It wasnt a problem for us but we would have been wet through had it rained.

Staff at the counter charged for deluxe King room but we were given a normal room.

Fabulous, helpful, sympathetic staff

Have stayed here previously. Booked the hotel on this occasion via Booking.com because the rate was substantially better than that offered to me as a Silver Accor Plus member. I rang Accor at the time but was not offered a better (or same rate). This meant that I did not receive any recognition for my loyalty nor any of the other benefits such as loyalty points, room upgrade, drink vouchers, etc - very disappointing.

Had a wonderful stay. Great location. Wonderful bed and fantastically hot shower.

Absolutely cannot fault our experience on this occasion. A wonderful surprise and card awaited us in the room as a welcome back to the hotel. The service from reception staff was outstanding from check-in to check-out, remembering that I would need to leave too early to have breakfast on site they offered a variety of sandwiches/muffins, etc. reservations made for dinner at The Fiddler, nothing was too much trouble and all done in an efficient and friendly manner. Thank you for a wonderful stay and will definitely book again.

Very nice staff clean room..

Clean, modern hotel with friendly helpful staff.

Was good staff awesome But the stench of sewage was un bearable Which affected our sleeping which led to my Forman not working the next day cause he was ill I did request a manger call me about the matter But no response Very unprofessional

We spent two nights at Mercure Rouse Hill while visiting family in the area. Easy to find and to access very comfortable, lovely staff.

As someone who usually books the travel and doesn't travel much for work, your place was suggested to stay when I had to attend recent training. Impressive new facility! Centrally located and friendly staff.