Mercure Sydney Rouse Hill 4.5 stars

Customer review rating 4.6/5 432 reviews
Mercure Sydney Rouse Hill
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+ 14 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Walking distance to the new Metro for fast convenient connection from Rouse Hill to Sydney CBD

  • Direct access to Fiddler precinct for a wide choice of a la carte dining and beverage options

  • Ideal location for all your residential conferencing options at the Fiddler Hotel

  • Complete residential entertainment options including conferencing, weddings and parties

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Dry cleaning / Ironing
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor playground for children
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)

Hotel location

Mercure Sydney Rouse Hill

Cnr of Commercial Road
2155
rouse hill
australia

Tel: +61288063969

Fax: (+61)296294311

Contact email

Check-in from 14h00

Check out up to 11h00

  • SYDNEY :  Rouse Hill Station

  • SYDNEY :  Rouse Hill Station

  • SYDNEY :  Rouse Hill Station

  • By plane

    SYDNEY At 46.8km / 29.08 miles

  • By plane

    SYDNEY At 45.2km / 28.09 miles

  • By train

    ROUSE HILL At 0.4km / 0.25 miles

  • By train

    SCHOFIELDS At 5.8km / 3.6 miles

GPS :-33.686426, 150.91976

Our accommodations

Superior Room, 1 King Bed

  • Max. number of persons: 2
  • Area: From 32
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Accessible room

Superior Room, 2 Single Beds

  • Max. number of persons: 2
  • Area: From 32
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Accessible room

Deluxe Room, 1 King Bed

  • Max. number of persons: 2
  • Area: From 32
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Accessible room

Deluxe Room, 2 Single Beds

  • Max. number of persons: 2
  • Area: From 32
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Deluxe Suite, 1 King Bed & Sofa Bed

  • Max. number of persons: 3
  • Area: From 46
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

THE LOUNGE

Photo non contractuelle / Strictly non binding

The Lounge is an opulent and sophisticated space to relax with friends. With a perfect balance of classic and contemporary finishes throughout including mood lighting, plush furnishings, and an exclusive VIP bar and lounge area.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Mercure Sydney Rouse Hill

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

432 reviews

tripadvisor

TripAdvisor Rating 4.5/5

26 reviews

Great room very quiet and comfortable

Customer review rating 4.6/5

Clare Couples - 18/03/2020 Confirmed reviews ALL

Very impressed with room and staff

well located, great service, beautiful clean room, friendly staff

Customer review rating 4.6/5

Lou Business - 18/03/2020 Confirmed reviews ALL

Great experience, clean rooms, great food choices , friendly atmosphere

Well located

Customer review rating 4.6/5

Karen L. Friends - 17/03/2020 Confirmed reviews ALL

Well, located, friendly staff, beautiful clean reception area and room, definitely recommend to family and friends., thank you

Good location, nice stay.

Customer review rating 4.6/5

Tim Business - 16/03/2020 Confirmed reviews ALL

The Fiddler provided great food and was a pleasant venue.

Needs improvement

Customer review rating 4.6/5

Tony Business - 16/03/2020 Confirmed reviews ALL

Clearly some teething problems for this new hotel.

Good stay

Customer review rating 4.6/5

Vanessa Couples - 16/03/2020 Confirmed reviews ALL

Beautiful hotel and staff very friendly and helpful

Perfect for the need of the time as we had a Wake at the Fiddler .

Customer review rating 4.6/5

Pasquale V. Families - 16/03/2020 Confirmed reviews ALL

Great welcoming good service beautiful rooms

Great stay

Customer review rating 4.6/5

Heidi Business - 13/03/2020 Confirmed reviews ALL

I really enjoyed my experience. The staff are absolutely lovely and the rooms are wonderful. I stayed for work and would absolutely stay again.

Good location, very clean & comfy

Customer review rating 4.6/5

Paige Solo - 13/03/2020 Confirmed reviews ALL

Everything was perfect except for the wifi not working most of my stay.

Good stay at a large and clean room

Customer review rating 4.6/5

Jason L. Business - 13/03/2020 Confirmed reviews ALL

drinking water should be free of charge.

Dear Seungkeun L., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Great location, super clean and friendly staff

Customer review rating 4.6/5

Tammy Families - 12/03/2020 Confirmed reviews ALL

The hotel was conveniently located next to many dining options, room was very clean and spacious and a quick walk to Rouse Hill.

Dear Tammy H., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Well located, Good stay, price was good.

Customer review rating 4.6/5

Cletus L. Business - 12/03/2020 Confirmed reviews ALL

Pleasant stay Staff are friendly and helpful. Hotel is clean. Free parking. Food and drinks available next door at The Fiddler.

Dear Cletus L., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Great stay

Customer review rating 4.6/5

Margaret Couples - 11/03/2020 Confirmed reviews ALL

Very polite and helpful staff members. Clean and well maintained. Will definitely be staying again

Dear Meaalofa T., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Good stay

Customer review rating 4.6/5

Steve Solo - 11/03/2020 Confirmed reviews ALL

Staff very good, room comfortable and well appointed, location good and the Fiddler Pub is a good facility!!

Dear Steven S., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Well located and friendly staff

Customer review rating 4.6/5

Justin Solo - 08/03/2020 Confirmed reviews ALL

I was happy with the room service, and I was impressed with the level of professionalism/ friendliness of the staff.

Dear Justin P., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Great stay and good location just a little noisy

Customer review rating 4.6/5

Tim Business - 08/03/2020 Confirmed reviews ALL

Great room and food options plentiful. Rooms facing the main road are very noisy

Dear Tim S., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. Yes, in fact we are working on a sound proofing solution to rectify the issue with the road noise. Our engineers are currently onsite, and hopefully this project will be completed in the next month. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Very disappointed

Customer review rating 4.6/5

Nico Business - 03/03/2020 Confirmed reviews ALL

The hotel did not provide welcome drink As a silver member, I asked for late check-out, but the staff seemed like very unprofessional

Dear Xiao Tong W., Thank you for taking the time to tell us about your experience at the Mercure Sydney Rouse Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am personally taken back with your experience. Your rating of 30%, is the lowest such negative review we have ever received. My staff have regularly been acknowledged for their impeccable service, and but it appears that we have failed to impress you. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Harris Ratnawardana General Manager

Beautiful but noisy

Customer review rating 4.6/5

Inara H. Couples - 03/03/2020 Confirmed reviews ALL

The hotel is lovely, the room was beautiful, and the staff were lovely, but the overnight noise was horrendous so no sleep. On checkout it was obvious the staff were aware of the problem. Not being complainers we didn't ask to switch rooms so late in the night, but it was clear we could have been given us a quieter room.

Dear Inara H., Thank you for taking the time to tell us about your experience at the Mercure Sydney Rouse Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Yes, in fact we are working on a sound proofing solution to rectify the issue with the road noise. Our engineers are currently onsite, and hopefully this project will be completed in the next month. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Harris Ratnawardana General Manager

Great location

Customer review rating 4.6/5

Ken Couples - 03/03/2020 Confirmed reviews ALL

Easy check in. Ample easy parking. Friendly staff. Loved the room decor and layout. Great logistical location for hook up with family members from afar. Loved the adjoining Fiddler complex especially The Mean Fiddler hotel.

Dear Ken B., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Great location

Customer review rating 4.6/5

Kay Couples - 03/03/2020 Confirmed reviews ALL

From the courteous check n to speedy cheery check out we had an easy 5 * experience Beautifully appointed room Comfortable bed Delicious dinner next door

Dear Karen A., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager
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