Mercure Sydney Rouse Hill

Mercure Sydney Rouse Hill

Customer review rating (ALL Rating) 4.7/5 502 reviews

See on a map

Hotel extras

  • Walking distance to the new Metro for fast convenient connection from Rouse Hill to Sydney CBD

  • Direct access to Fiddler precinct for a wide choice of a la carte dining and beverage options

  • Ideal location for all your residential conferencing options at the Fiddler Hotel

  • Complete residential entertainment options including conferencing, weddings and parties

ALLSAFE approved hotel

Hotel location

Mercure Sydney Rouse Hill

Cnr of Commercial Road
2155 ROUSE HILL
Australia

GPS:-33.686426, 150.91976

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE FIDDLER Non contractual photo

A modern food and bar precinct offering quality casual dining and entertainment.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  502 reviews

TripAdvisor Rating  4.5/5  47 reviews

Great location. Great staff. Great rooms.

Customer review rating 5.0/5

Catherine O. Families - Confirmed reviews ALL

Booking was made easy by calling the Mercure directly. Staff were extremely accommodating and helpful. Rooms were very comfortable and very clean and very fresh.

Dear Catherine, We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I am delighted to hear so many words of encouragement for our staff, and that we were able to make your stay that bit more stress free. It is always a pleasure to receive positive feedback, especially in regards to our new eco-friendly initiative in removing single use plastics where possible. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Fantastic Venue Brilliant Staff

TripAdvisor rating 5.0/5

craigsR1913AD Business - TripAdvisor review

Hotel is in a great location ,the staff are fantastic , Breakfast is well worth the price ,a credit to the Brand.I have stayed on several occasions the rooms are always well presented and the staff are welcoming and respectful, this Hotel is a credit to the brand

Dear craigsR1913AD, Thank you for your lovely review and kind words for our hotel and staff. I am honoured to read that you think very highly of our small hotel in suburbia. I am certain we will welcome you very soon, we wish you safe journeys till the next time we meet. With Best Regards, Rezz A Guest Experience Manager

Good stay

Customer review rating 4.5/5

Julie Couples - Confirmed reviews ALL

Easy checking, Free parking, Friendly knowledgeable staff, clean spacious rooms. Good location for us.

Dear Julie, We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I am glad you found the check-in process a breeze, location well suited for your needs and our staff personable and friendly. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Disappointing welcome

TripAdvisor rating 3.0/5

oksanag529 Couples - TripAdvisor review

As regular traveler and a Platinum Accor member having certain expectations about Mercure chain I was disappointed at the experience at this hotel. While the room is good and new, the bed is comfortable and the TV is large, the welcoming at the hotel is awful. It is the first time ever that at the Mercure chain in Australia there was no welcome pack provided to a frequent traveller, no welcome letter and no drinking water provided free of charge. Claiming that Australian tap water is good to drink is a treatment worthy of a cheap motel, not 200 plus per night hotel experience claiming to have four stars rating. So far the most disappointing decision to check new local hotel. Staying at Mercure Rouse hill did not make me feel special being their customer in any way however small. As a result I doubt very much that I would ever repeat the experience.

Dear OksanaG529, Thank you for your review. I am glad to read that while you found the rooms good and new, beds comfortable and the TV suited for your needs I am sorry to read that your stay did not meet your expectations. In line with Accor's Planet 21 initiatives, Single Use Plastic Bottles and excess paper use is being progressively phased out of our hotels. We are sorry if this arrangement may not suit you. On top of the potable water already available through the taps in the room, we are installing chiller filter taps in our hotel on all floors so guests may use their own water bottles for drinking water. A welcome pack is provided with your welcome drink, along with the welcome gift of local chocolates on check in - I do apologise if this was missed and will follow up with staff to ensure that this does not re-occur for future member stays. Once again, I thank you for sharing your experience with us and I hope this does not tarnish your future experiences with Accor, and do hope to welcome you back to our hotels some day soon. With Kind Regards, Rezz A Guest Experience Manager

Nice and central to our needs. Great staff. Pub next door was really good. Didn’t have to leave once checked in.

Customer review rating 5.0/5

Noel L. Couples - Confirmed reviews ALL

Great place to stay. We will be back for sure.

Dear Noel, We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I am glad we served as a convenient one-stop-shop for your travels. I am glad you found the hotel location and facilities all-encompassing and suited your every need. It is always a pleasure to receive positive feedback, especially for our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 196 reviews 9.2/10 Location
  • 429 reviews 8.5/10 Room
  • 371 reviews 8.5/10 Service
  • 226 reviews 8.4/10 Comfort
  • 218 reviews 9.1/10 Cleanliness
  • 106 reviews 9.2/10 Vibe
  • 93 reviews 7.3/10 Food
  • 90 reviews 8/10 Amenities

Powered by Trustyou

All our hotels in ROUSE HILL