Mercure Sydney Rouse Hill 4.5 stars

Name: Mercure Sydney Rouse Hill
Address: ROUSE HILL, 2155, AUSTRALIA
Telephone: (+61)288063969
Rating: 4.6

Customer review rating 4.6/5 480 reviews

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Mercure Sydney Rouse Hill

Hotel for travellers looking for local and authentic experiences

We look forward to welcome you to step into a world of sophistication and enhance your luxury experience in the Sydney Hills District with our brand-new hotel

Mr Harris RATNAWARDANA, Hotel Manager

Mercure Sydney Rouse Hill is conveniently located alongside The Fiddler Hotel, a major dining and entertainment venue. The hotel consists of 78 modern guest rooms, including a mix of Deluxe Rooms, Family Rooms Suites and four Special Need rooms spread across four stories. The hotel also houses a fitness centre and a swimming pool, new conferencing and events spaces, while dining venues will be provided to hotel guests through The Fiddler's existing entertainment complex.

Hotel extras

Walking distance to the new Metro for fast convenient connection from Rouse Hill to Sydney CBD
Direct access to Fiddler precinct for a wide choice of a la carte dining and beverage options
Ideal location for all your residential conferencing options at the Fiddler Hotel
Complete residential entertainment options including conferencing, weddings and parties

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room
- WIFI access (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Parking
- Private outdoor parking
- Public outdoor parking
- Bus/coach parking area
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Accessible bathroom
Outdoor playground for children
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control (Paying)
- Manual temperature control
Dry cleaning / Ironing
Concierge

Swimming pool
- Pool
- Outdoor unheated pool
Fitness centre
Outdoor playground for children

BreakfastPaying
1 bar(s)
Room service
- Hot meals
- Opening hours : Week 07:00-22:00
- Opening hours : Week-end 07:00-22:00

1 meeting room(s)

Hotel location

Mercure Sydney Rouse Hill

Cnr of Commercial Road
2155
rouse hill
australia

Tel: +61288063969

Fax: (+61)296294311

Contact email :

Check-in from 14h00

Check out up to 11h00

SYDNEY : Rouse Hill Station
SYDNEY : Rouse Hill Station
SYDNEY : Rouse Hill Station

By plane
SYDNEY At 46.8km / 29.08 miles
By plane
SYDNEY At 45.2km / 28.09 miles
By train
ROUSE HILL At 0.4km / 0.25 miles
By train
SCHOFIELDS At 5.8km / 3.6 miles

GPS :-33.686426, 150.91976

Our accommodations

Superior Room, 1 King Bed

Max. number of persons: 2
Area: From 32 m² / 344 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV

Superior Room, 2 Single Beds

Accessible room

Max. number of persons: 2
Area: From 32 m² / 344 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV

Deluxe Room, 1 King Bed

Accessible room

Max. number of persons: 2
Area: From 32 m² / 344 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV

Deluxe Room, 2 Single Beds

Accessible room

Max. number of persons: 2
Area: From 32 m² / 344 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV

Rooms

Our restaurants and bars

THE LOUNGE

The Lounge is an opulent and sophisticated space to relax with friends. With a perfect balance of classic and contemporary finishes throughout including mood lighting, plush furnishings, and an exclusive VIP bar and lounge area.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 1
Maximum capacity: 250 people
Maximum banquet capacity: 20 people

Find out more

Great room

Adam Business - 08/07/2020 Confirmed reviews ALL

Room is great, excellent location, room service menu is etremely light on.

Always our first choice

Vicki Couples - 05/07/2020 Confirmed reviews ALL

Excellent location, lovely staff and amazingly clean rooms. We have been back several times now and will continue to do so

Dear Vicki O., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback from a regular guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Anonymous Couples - 04/07/2020 Confirmed reviews ALL

The motel is modern. The car parking handy. The low use due to COVID impacted reliability I think. I.e. TV remote not working, bedside light not working, one overhead light not working. Quirky that a room with a king size bed has a small table with 1 chair - 2 people 1 chair! Room service menu ridiculously limited (if it is one for normal operation - unsatisfactory) GF options, go figure. Everything else was excellent. Great bed, good personable service from staff members, responsive (seems like front desk took care of everything).

Dear Alan J., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. Yes, there is certainly a disruption to our operations wrought by COVID-19 and is making an indelible mark on our guests and we indeed regret that you had to experience some these shortcomings. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Spacious room

Alvin Couples - 04/07/2020 Confirmed reviews ALL

Room is modern and spacious.

Dear Alvin D., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Beautiful rooms, convenient location

Jo S. Families - 30/06/2020 Confirmed reviews ALL

Check in was quick and the room was great. The staff member was really helpful. Everything is nice and new. The location is great, right near the Fiddler and Rouse Hill Town Centre .

Dear Joanne S., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Room was clean and modern

Karen Couples - 29/06/2020 Confirmed reviews ALL

Excellent service but the bed was quit hard. Air con worked fantastic. The shower was nice and warm

Dear Karen M., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Away from city buzz

Nhi Friends - 28/06/2020 Confirmed reviews ALL

I really enjoyed my stay, very stylish refurbished room, the bathroom was big and clean.

Dear TuyetNhi L., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. We are glad to know that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel, friendly staff, free parking

Tanya Couples - 27/06/2020 Confirmed reviews ALL

Enjoyable stay

Dear Tanya F., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. We are glad to know that you had an enjoyable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

This is my favourite place to stay at

Sarah B. Couples - 26/06/2020 Confirmed reviews ALL

It’s a place I stay at quite often. Lovely staff members, great deals as a accor member and the hotel is quite new. And has some great eating out options as well as in room dining. Close to Rouse Hill shopping centre and train station. With free parking, what more could you want. The bed is super comfortable and I love the textured tiles in the bathroom and the soft carpet.

Dear Sarah B., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback and glad to hear that you love staying with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thu Thu Win Front Office Manager

Very clean and modern

Craig Families - 24/06/2020 Confirmed reviews ALL

nothing was a problem very fast room service

Dear Karen T., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. We are glad to hear you had a pleasant stay with no issues during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thu Thu Win Front Office Manager

Well located

Anonymous Business - 23/06/2020 Confirmed reviews ALL

Needed to be in Dural early next morning so just at the right location.

Dear Ros P., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Great room & service but being trapped inside and jolted in the lift was terrifying!

Jill B. Solo - 23/06/2020 Confirmed reviews ALL

Lovely room, great staff but as you would be well aware on the 15th June I was trapped in a lift which should never have happened to me but their was negligence in failing to place signage and allowing me into the lift and with what transpired on the 3rd floor. I was trapped in the lift, jostled and jolted about and very terrified only to be treated in a most cruel and inexcusable way upon getting out of the lift.

Dear Jill B., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback regarding the staff and our service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Having said that, I am sorry about your experience with the lift issue; please allow me to express my sincerest apologies. Yes, we have articulated our concerns to the lift maintenance company “Kone”, with regards to their appalling service aspects. It appears they have failed with the very basics of customer care, which is not acceptable. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Harris Ratnawardana General Manager

Comfortable and convenient

Peter H. Couples - 23/06/2020 Confirmed reviews ALL

Good easy access and comfortable, quiet rooms. Only issue was finding the actual entrance as the website map has pin dropped on Windsor Rd/Commercial Rd corner, and the sign shared with other businesses is not clear for someone new to the area.

Dear Peter H., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Great stay

Richie R. Business - 22/06/2020 Confirmed reviews ALL

Room was modern and clean. Great place to stay. Highly recommend

Dear Richie R., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Disappointing

Anonymous Business - 21/06/2020 Confirmed reviews ALL

Have stayed here before and had a wonderful experience. Unfortunately not this time. It was disappointing not to have loyalty status recognized, no free bottled water, no gift. It is those little things that keep you loyal. Room amenities are basic, bed is very comfortable, pillows too soft. Due to pandemic breakfast not available, reception not manned 24 hours so if exiting outside hours you need to manually push button and there are no antibacterial wipes.

Dear Florence E., Thank you for taking the time to tell us about your experience at the Mercure Sydney Rouse Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The massive disruption to our operations wrought by COVID-19 is making an indelible mark on our guests and we indeed regret that you had to experience these shortcomings. In terms of hygiene, we are taking every possible precaution by constantly cleaning and sanitizing all areas of the hotel. In fact, hand sanitizer and alcohol wipes are kept at the reception desk, sorry if it was obscured. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Harris Ratnawardana General Manager

Friendly staff, comfortable room

John H. Couples - 19/06/2020 Confirmed reviews ALL

Enjoyable, quiet, comfortable

Dear John H., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. We are glad to hear your stay with us was pleasant and comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thu Thu Win Front Office Manager

Friendly convenient hotel.

Sam B. Families - 19/06/2020 Confirmed reviews ALL

The staff were pleasant and helpful the room #112 was well appointed and clean. The location was great and suited our purposes, shopping center Rouse Hill 10 min walk and the Mean FIDDLER pub next door; bonus. However the place is let down by the state of the carpets in the lifts and corridors, a minor thing I know but doesn't look good in such a nice hotel.

Dear Sam B., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thu Thu Win Front Office Manager

Nice staff, Thanks

Steven L. Business - 18/06/2020 Confirmed reviews ALL

Good clean room, wasn't serviced on Public holiday no problem would be nice to be told

Dear Steven L., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Comfortable, we'll appointed & close to everything.

Tracey Families - 18/06/2020 Confirmed reviews ALL

Room was nice, easy to access everything in the area. Bed was comfortable.

Dear Tracey T., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. We are glad that you liked the room and the bed was comfortable for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thu Thu Win Front Office Manager

Clean, comfortable, great location

Caitlin Couples - 18/06/2020 Confirmed reviews ALL

Rouse hill’s motel is very clean, quiet and comfortable. The room was perfect for my partner and i it was a good size, bed was huge! Everything was easily accessible and nothing was a problem, staff were wonderful! The rooms don’t have a window for fresh air which i like but it wasn’t a big deal for 2 nights, the rooms weren’t at all stuffy which was great. Overall fantastic stay and will definitely stay again!

Dear Caitlin H., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

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