Mercure Sydney Rouse Hill 4.5 stars

Name: Mercure Sydney Rouse Hill
Address: ROUSE HILL, 2155, AUSTRALIA
Telephone: (+61)288063969
Rating: 4.6

Customer review rating 4.6/5 920 reviews

ALLSAFE approved hotel

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+ 13 Services

Mercure Sydney Rouse Hill

Hotel for travellers looking for local and authentic experiences

We look forward to welcome you to step into a world of sophistication and enhance your luxury experience in the Sydney Hills District with our brand-new hotel

Mr Harris RATNAWARDANA, Hotel Manager

Mercure Sydney Rouse Hill is conveniently located alongside The Fiddler Hotel, a major dining and entertainment venue. The hotel consists of 78 modern guest rooms, including a mix of Deluxe Rooms, Family Rooms Suites and four Special Need rooms spread across four stories. The hotel also houses a fitness centre and a swimming pool, new conferencing and events spaces, while dining venues will be provided to hotel guests through The Fiddler's existing entertainment complex.

Hotel extras

Walking distance to the new Metro for fast convenient connection from Rouse Hill to Sydney CBD
Direct access to Fiddler precinct for a wide choice of a la carte dining and beverage options
Ideal location for all your residential conferencing options at the Fiddler Hotel
Complete residential entertainment options including conferencing, weddings and parties

Hotel location

Mercure Sydney Rouse Hill

Cnr of Commercial Road
2155 rouse hill
australia

Tel: +61288063969

Fax: (+61)296294311

Check-in from 14h00

Check out up to 11h00

SYDNEY : Rouse Hill Station
SYDNEY : Rouse Hill Station
SYDNEY : Rouse Hill Station

By plane
SYDNEY At 46.8km / 29.08 miles
By plane
SYDNEY At 45.2km / 28.09 miles
By train
ROUSE HILL At 0.4km / 0.25 miles
By train
SCHOFIELDS At 5.8km / 3.6 miles

GPS :-33.686426, 150.91976

Hotel services

THE FIDDLER Non contractual photo

A modern food and bar precinct offering quality casual dining and entertainment.

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 11h00

In summary

Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Bar
Meeting rooms

No Restaurant
No Bar
Room service
- Hot meals

No Meeting room

Wheelchair accessible hotel

Hotel informations
- 78 rooms
- 4 rooms for people with reduced mobility
- 6 family rooms
- 2 connecting rooms
- 78 non-smoking rooms
- 4 floors
Languages spoken at the hotel
- English
- Indonesian
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- High Speed WiFi Additional charge
- WiFi in the communal areas
- High Speed internet Additional charge
- WiFi at the hotel
Air conditioning
- Air Conditioning
100% Non Smoking Property
Concierge
- Concierge

Services for children
- Outdoor playground for children

Our accommodation(s)

Superior Room, 1 King Bed

Max. number of persons: 2
Area: From 32 m² / 344 sq ft

Coffee/tea making facilities
Satellite/cable colour TV
Business Desk

Superior Room, 2 Single Beds

Max. number of persons: 2
Area: From 32 m² / 344 sq ft

Coffee/tea making facilities
Satellite/cable colour TV
Business Desk

Deluxe Room, 1 King Bed

Accessible room

Max. number of persons: 2
Area: From 32 m² / 344 sq ft

Coffee/tea making facilities
Satellite/cable colour TV
Business Desk

Deluxe Room, 2 Single Beds

Max. number of persons: 2
Area: From 32 m² / 344 sq ft

Coffee/tea making facilities
Satellite/cable colour TV
Business Desk

Your meetings and events

Our meeting rooms

Number of meeting rooms: 1
Maximum capacity: 250 people
Maximum banquet capacity: 20 people

Find out more

Comfortable Bed and friendly staff

Ida Solo - 17/10/2021 Confirmed reviews ALL

it was good. Pity about the fire alarm in the morning but it could not be helped

Dear Ida S., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I am glad you found the staff friendly, and beds comfortable during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, I apologise for the fire alarm you experienced on the morning of your check out. While it may have been an unwelcome surprise and a false alarm, I hope it is reassuring to know systems in place to protect guests in the unlikely event of a real emergency are in optimal working order. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Wonderful service, very clean hotel

Ann K. Business - 20/07/2021 Confirmed reviews ALL

We stayed 3 nights. The staff are very friendly and professional. It is located close to the Rouse Hill shopping center and Rouse Hill metro station. The bed was extremely comfortable. Bathroom absolutely spotless - these things are very important to me. Overall a very comfortable and clean hotel. Will stay again and recommend to my friends/ family.

Dear Ann K., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I'm happy to read you found all aspects of your stay enjoyable. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Great beds and staff

D H. Families - 10/07/2021 Confirmed reviews ALL

Very enjoyable great friendly staff very helpful always courteous. Main downside was quality of food from room service

Dear Denise h., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I am glad you found our staff and accommodations well suited for your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will certainly pass on your feedback to the Fiddler crew, so they may further improve on their offerings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Good stay

C S. Couples - 29/06/2021 Confirmed reviews ALL

Would have been better if they provide robes and slippers

Dear Chastity S., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I am glad you had a pleasant stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As per Accor AllSAFE policy, additional hi-touch items in rooms have been removed to minimise any contamination between guests. They are always available upon request, do let us know next time and we would be more than happy to send them up to your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Good stay

Gb Couples - 29/06/2021 Confirmed reviews ALL

Two nights staying for a funeral

Dear Garry H., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. While you may have arrived on sombre terms, I am glad we were able to make your stay comfortable. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking into upgrading the Wi-Fi experience across the entire entertainment complex, so hopefully you'll be able to experience this the next time you stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Better then expected

Timothy. Business - 27/06/2021 Confirmed reviews ALL

Spent 4 months out bush and thought I'd splash out on a comfortable stay and this place didn't disapoint me. Great rooms comfortable beds modern rooms with great room service, down side room service was down the last 18hrs but I could easily ring the front desk. Staff were very nice and didn't interfere with my stay but were happy to help at the drop of a hat. Definitely will be back for the next business trip.

Dear Timothy O., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I am glad you found all aspects of your stay well suited to your needs. I do apologise for the glitches you encountered with the in-room ordering app, we are working with The Fiddler to ensure a more seamless experience. I am happy the staff were able to assist you with ordering - I trust you enjoyed your meal. It is always a pleasure to receive positive feedback. I will share your comments with our team. So we may direct your compliments to the right person, if you are able to send me a short description of the staff member that was a special contributor to your satisfaction this would be most helpful. Otherwise, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Great Location, comfortable room

Samantha N. Business - 27/06/2021 Confirmed reviews ALL

Painting a mural at Riverbank Public School I was able to get to my room swiftly and enjoy the comforts of a good bed, immaculate space and prompt room service. Covid safety measures in place. Cooperative staff when I had to dash home a day early due to imminent lockdown.

Dear Samantha N., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I am glad you found the hotel well suited to your needs and our staff were helpful in assisting with your sudden departure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Breakfast services are provided for by The Fiddler, so unfortunately we do have to go by their opening hours. We will certainly pass on your feedback so they may review their service times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Good stayv

Mi Couples - 26/06/2021 Confirmed reviews ALL

Neat and tidy

Dear Mitesh P., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I am glad you enjoyed your stay and found the rooms neat and tidy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Well located Clean and tidy

Robyn Families - 25/06/2021 Confirmed reviews ALL

Good experience Satisfied with location and bedroom Disappointed there was no toaster available in kitchen Cost of unit , more than what I was expecting to pay for one night , disappointing I didn’t get discount for return 2nd visit to this hotel

Dear Robyn M., Thank you for taking the time to tell us about your experience at the Mercure Sydney Rouse Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As per the fire code, implements with exposed heat elements should not be provided for in rooms. It is for this reason that hotels (or rather, purpose built short term accommodation) do not supply toasters. In the event of smoke production, ionising smoke detectors will summon a fire brigade - of which the guest will be responsible for. I do hope you understand. Rates are determined centrally, to which the hotel has no control over. Our rates are competitively priced to similar hotels within the Hills District. I do apologise if this may have detracted from your stay. Should you wish to avail yourself to special rates; Accor's paid loyalty programme, Accor Plus, does offer a 10% discount on all public rates, and various promotions on hotels throughout Asia-Pacific year round. You can find out more by visiting https://www.accorplus.com/. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rezz A Guest Experience Manager

Room was comfortable however the male reception member could have been more helpful.

Terry Solo - 24/06/2021 Confirmed reviews ALL

As above, not my fault it was the receptionist was waiting for a break.

Dear Terry U., Thank you for taking the time to tell us about your experience at the Mercure Sydney Rouse Hill. As I was the male staff member that checked you in, I am personally sorry that your check in experience was not up to your standard. Although I cannot recall our interaction, I will take your feedback on board and certainly use this to better my service for guests in future. Do let me know of anything that I could have done to make your welcome experience better - I am happy to welcome all feedback. I do hope you found all other aspects of your stay pleasurable. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rezz A Guest Experience Manager

GREAT LOCATION

Geoff H. Business - 24/06/2021 Confirmed reviews ALL

I EXPERIENCED AN ISSUE WHEN TRYING TO CHECK IN ONLINE AND SO RANG AND SPOKE TO RECEPTION TO CONFIRM A BOOKING. I STILL HAD YOUR WEB PAGE OPEN ON MY COMPUTER WERE THE PRICE QUOTED WAS $ 155.00. UNFORTUNATELY I WAS TOLD "THAT IS INCORRECT"! I EXPLAINED IT WAS ON THE WBSITE AND TEXT A SCREEN SHOT TO THE RECEPTIONIST WHO STILL WOULD NOT GRANT THE BOOKING ATT HE ADVERTISED PRICE. I NEEDED THE BOOKING CONFIRMED AND SAID WE COULD FIX THE PRICE WHEN I CHECKED IN AND AGAIN NO WAY. THAT WAS NOT A GOOD START.

Dear Geoffrey H., Thank you for taking the time to tell us about your experience at the Mercure Sydney Rouse Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please bear in mind that rates may not be available to be matched immediately as rates are controlled centrally and may require management intervention. Receptionists are only able to quote publicly available rates bookable by the hotel. I do apologise that this was not able to be changed by the receptionist that assisted you, however I have been made aware that our Front Office Manager was able to accord you the discounted rate on check in. For more information on rate-matching process, do not hesitate to view this website; https://all.accor.com/best-price-guarantee/index.en.shtml. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rezz A Guest Experience Manager

Great location & excellent value for money.

Jo L. T. W. Couples - 23/06/2021 Confirmed reviews ALL

Convenient, well presented hotel. The rooms are modern and comfortable. Excellent value for money. Lovely, helpful staff. Will definitely be back.

Dear Jo G., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It made me happy to read that you enjoyed your w. with us. It is always a pleasure to receive positive feedback, especially your kind words for our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the room service order being left outside your room; this may have happened due to a number of reasons (i.e. a Do not Disturb Sign), however I will refresh the Food and Beverage staff on the appropriate standards when delivering a meal when a guest is not responding - thank you for bringing it to our attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Good stay

Janine G. Couples - 22/06/2021 Confirmed reviews ALL

Lovely place …. However there were a few things lacking in the bathroom ….. no shower cap …. And no face washers….

Dear Janine G., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I am glad you found the hotel well suited for your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As per Accor ALL Safe policy, some room amenities have been removed as they are considered Hi-Touch items. They are always available from the front desk should you need them, do not hesitate to ask. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Very Clean and easy check in

Jacqui Solo - 22/06/2021 Confirmed reviews ALL

Our stay was a lovely experience. Rooms were very clean and check in was very easy and staff were all friendly - Likely to stay again.

Dear Jacqueline H., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I am pleased to read you found your stay lovely and our staff friendly. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Depressing , annoying , disappointed.

Julio C. Solo - 22/06/2021 Confirmed reviews ALL

I got put into a disabled / wheelchair room , which made me feel like I was staying in a hospital . I hate hospitals ! Couldn't turn the bar light off unless I took the card out but then no light's , tripping over to get to bathroom ! Also no card = no heater = froze around 2 am . Looking forward to finding a new motel / hotel for my next trip in 2 weeks time !!

Dear Julio C., Thank you for taking the time to tell us about your experience at the Mercure Sydney Rouse Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I do sincerely apologise for the room allocation. Most certainly, we work with our reservation partners in providing the best possible rooms to our guests. As the booking was made the night prior to arrival, in the lead in room category, most of our guests have already checked in and we had very limited room stock being a weekend. I have made a note to not assign you accessible rooms in the future, subject to availability. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rezz A Guest Experience Manager

Better than expected

Rob83ke70 Business - 24/03/2021 TripAdvisor review

Stayed one night for a work trip. Room was excellent, bed was very comfortable. It was very nice and quiet in the room despite how busy the pub was. The food and drinks from the pub were excellent. I would be very happy to stay there again.

A great place to stay

pcz61 01/03/2021 TripAdvisor review

Really like staying here when I’m this side of Sydney. Fiddler is great for food. Room is extremely well appointed and the local roads are really good for road training. I’m happy to stay here whenever I can.

Very good value for money

adamG9832GY Business - 27/02/2021 TripAdvisor review

Very good value money and great location in Western suburbs to service my business needs when travelling interstate. The rooms were very clean, staff very pleasant, easy use of adjacent pub for meals.

My new favourite

Dreamer24441820104 Business - 21/12/2020 TripAdvisor review

I travel to Sydney for work and I will definitely be making this hotel my regular stopover. The beds and pillows are my favourite part. Like sleeping on a marshmallow ! The rooms are big, comfortable, clean and full of all the things you need. The pub and restaurant next door is an extra bonus. The food is delicious and the atmosphere fantastic.

Good To Be Back

davidwillis63 17/11/2020 TripAdvisor review

After a 8 month gap, it was great to be able to travel to Sydney again. My preferred place to stay is the Mecure @ Rouse Hill. It was lovely to receive a warm welcome back and be recognized by the staff. As always the rooms were comfortable and clean, and there was plenty of onsite parking. I highly recommend staying here, and look forward to returning soon.

Our most recent 20 reviews

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