Mercure Sydney Rouse Hill 4.5 stars

Name: Mercure Sydney Rouse Hill
Address: ROUSE HILL, 2155, AUSTRALIA
Telephone: (+61)288063969
Rating: 4.6

Customer review rating 4.6/5 652 reviews

ALLSAFE approved hotel

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Mercure Sydney Rouse Hill

Hotel for travellers looking for local and authentic experiences

We look forward to welcome you to step into a world of sophistication and enhance your luxury experience in the Sydney Hills District with our brand-new hotel

Mr Harris RATNAWARDANA, Hotel Manager

Mercure Sydney Rouse Hill is conveniently located alongside The Fiddler Hotel, a major dining and entertainment venue. The hotel consists of 78 modern guest rooms, including a mix of Deluxe Rooms, Family Rooms Suites and four Special Need rooms spread across four stories. The hotel also houses a fitness centre and a swimming pool, new conferencing and events spaces, while dining venues will be provided to hotel guests through The Fiddler's existing entertainment complex.

Hotel extras

Walking distance to the new Metro for fast convenient connection from Rouse Hill to Sydney CBD
Direct access to Fiddler precinct for a wide choice of a la carte dining and beverage options
Ideal location for all your residential conferencing options at the Fiddler Hotel
Complete residential entertainment options including conferencing, weddings and parties

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room
- WIFI access (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
Parking
- Private outdoor parking
- Public outdoor parking
- Bus/coach parking area
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Accessible bathroom
Outdoor playground for children
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control (Paying)
- Manual temperature control
Dry cleaning / Ironing
Concierge

Swimming pool
- Pool
- Outdoor unheated pool
Fitness centre
Outdoor playground for children

BreakfastPaying
1 bar(s)
Room service
- Hot meals
- Opening hours : Week 07:00-22:00
- Opening hours : Week-end 07:00-22:00

1 meeting room(s)

Hotel location

Mercure Sydney Rouse Hill

Cnr of Commercial Road
2155
rouse hill
australia

Tel: +61288063969

Fax: (+61)296294311

Contact email :

Check-in from 14h00

Check out up to 11h00

SYDNEY : Rouse Hill Station
SYDNEY : Rouse Hill Station
SYDNEY : Rouse Hill Station

By plane
SYDNEY At 46.8km / 29.08 miles
By plane
SYDNEY At 45.2km / 28.09 miles
By train
ROUSE HILL At 0.4km / 0.25 miles
By train
SCHOFIELDS At 5.8km / 3.6 miles

GPS :-33.686426, 150.91976

Our accommodation(s)

Superior Room, 1 King Bed

Max. number of persons: 2
Area: From 32 m² / 344 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV

Superior Room, 2 Single Beds

Accessible room

Max. number of persons: 2
Area: From 32 m² / 344 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV

Deluxe Room, 1 King Bed

Accessible room

Max. number of persons: 2
Area: From 32 m² / 344 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV

Deluxe Room, 2 Single Beds

Accessible room

Max. number of persons: 2
Area: From 32 m² / 344 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV

Rooms

Our restaurants and bars

THE LOUNGE

The Lounge is an opulent and sophisticated space to relax with friends. With a perfect balance of classic and contemporary finishes throughout including mood lighting, plush furnishings, and an exclusive VIP bar and lounge area.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 1
Maximum capacity: 250 people
Maximum banquet capacity: 20 people

Find out more

Clean, comfortable, friendly staff

Diane Couples - 11/01/2021 Confirmed reviews ALL

Stayed 3 nights, was given an upgrade to top floor in a quiet room. Very happy with our stay and will be staying again on our next trip down to visit the family.

Clean, modern hotel in convenient location

Nicole Couples - 08/01/2021 Confirmed reviews ALL

Stayed for New Years Eve. Lovely quiet, clean, new hotel. Very comfy beds and peasant staff. We really enjoyed our stay.

Dear Nicole Y., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback about our room and staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thu Thu Win Front Office Manager

good location, felt welcome

Colin J. Couples - 03/01/2021 Confirmed reviews ALL

We were welcomed warmly although we were told that there was no breakfast the next day as it was Christmas day and The Fiddler was closed. We accepted that. The next morning we found that Mercure had put on a continental breakfast which was much appreciated but surely one of the receptionists the night before could have told us.

Dear Colin J., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive constructive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Thu Thu Win Front Office Manager

Excellent Stay

Heather &. A. Couples - 03/01/2021 Confirmed reviews ALL

Lovely reception. Very clean hotel. Our King Suite was Amazing, we loved the room. Great location right next to Fiddler which had really nice food. We Will definitely be back. Thank you. Heather and A.

Dear A. R., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback about our room and restaurant. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Thu Thu Win Front Office Manager

Well located and extremely friendly staff.

Logantheran N. Friends - 02/01/2021 Confirmed reviews ALL

Stayed for 4 nights, we were offered a ground floor room cause we are smokers and the Front desk allowed us the preference of Ground floor for easy access to the front doors of and when we felt like smoking. The room was cleaned extremely well every morning and we offered a late check out of required.

Dear Logantheran N., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback about our staff and room. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Thu Thu Win Front Office Manager

Good stay

John G. Families - 02/01/2021 Confirmed reviews ALL

Reception was good, appreciated the banana bread & apple,& room was very nice.

Dear John G., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thu Thu Win Front Office Manager

Anonymous Couples - 30/12/2020 Confirmed reviews ALL

Comfortable and clean hotel in convenient location. Signage on Windsor Road is impossible to read unless you are walking slowly by.

Dear Janice E., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive constructive feedback. I will share your comments regarding the signage with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Thu Thu Win Front Office Manager

Friendly staff

Ashley F. Couples - 29/12/2020 Confirmed reviews ALL

We stayed with you guys on Christmas eve until boxing day and are so glad we chose your hotel. after a long drive up to Sydney your staff were friendly and welcoming the moment we walked into the lobby. We were able to have a laugh with the staff regarding our Christmas Balloons we had brought with us to take to a family get together. My partner used the pool that night and another staff member opened a side door for him to come in and also offered a replacement towel so that we were not short on towels in the room. The location was perfect. The opportunity to take a baked good on Christmas day was nice as well, though we didn't as we knew we were in for a big day of eating lol. Will definitely be using your hotel when we are in Sydney visiting family again. The hotel was also nice and clean. The only thing I could fault was that there were no face washers available in the bathroom, so we used the handtowel instead. Thank you for a great stay over Christmas, Until we return, Ashley and Lindsay.

Dear Ashley F., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your comment regarding the face washers, and will certainly endeavor to supply these in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Was well located to our families.

Jan N. Families - 28/12/2020 Confirmed reviews ALL

Very clean room & hotel. Staff very courteous.

Dear Jan N., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Well located, clean.

Noel A. Couples - 28/12/2020 Confirmed reviews ALL

Modern clean rooms. Helpful staff (and manager). Free bananas.

Dear Noel A., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Tanya Solo - 28/12/2020 Confirmed reviews ALL

Very helpful staff, lovely comfortable room.

Dear Tanya G., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Suited our purpose

Fran B. Couples - 28/12/2020 Confirmed reviews ALL

Comfortable stay overall. One comment - why do you insist on putting European style doonas on the beds in an Australian summer?? We'd have reduce the aircon to 16 degrees to cope. Please supply summer blankets as sleeping under a sheet becomes a little chilly in the early hours. Please supply bedding to suit Australian conditions or at least leave a choice in the cupboard.

Dear Fran B., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your comments regarding the sheets, and will certainly endeavor to make these changes in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Nice, modern room

Michelle Couples - 28/12/2020 Confirmed reviews ALL

Lovely modern room - extremely clean. Nice quiet sleep. Just needs a Nespresso machine :-)

Dear Michelle Y., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

One night stay over

Nitin N. Families - 27/12/2020 Confirmed reviews ALL

We had 2 rooms with one night stay over. The hotel is nice and kids friendly. Check in was good and the beds are very comfortable.

Dear Kaliyan N., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

good stay

Tam Couples - 26/12/2020 Confirmed reviews ALL

came in late at night looking for a room… comfy beds, lovely rooms lovely staff

Dear Tamara G., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Quiet and comfortable

Michael H. Solo - 26/12/2020 Confirmed reviews ALL

Quite and comfortable

Dear Michael H., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Well located for our personal needs

Anonymous Couples - 26/12/2020 Confirmed reviews ALL

Nice room. Was just easy. No hassles

Dear Daniela M., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

good stay, well located, quiet

Ji Couples - 23/12/2020 Confirmed reviews ALL

It was a wonderful experience here, very welcoming and polite and easy to access. The room was beautiful and very clean

Dear Ji M., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

Good stay

Sharyn C. Solo - 23/12/2020 Confirmed reviews ALL

Nice hotel, dinner was very nice, but had issues with the TV couldn’t get channel 7, 9 or 10 after the first night. I know I could have rung but just didn’t bother. I found the TV confusing,

Dear Sharyn c., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. We are sorry to hear about your experience navigating the TV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Harris Ratnawardana General Manager

well located for our needs and staff were very helpful

Gail H. Couples - 22/12/2020 Confirmed reviews ALL

Pleasant clean modern rooms and staff were great.

Dear Gail H., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback about our room and staff. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Thu Thu Win Front Office Manager

Our most recent 20 reviews

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