Mercure Sydney Rouse Hill

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Mercure Sydney Rouse Hill

Customer review rating (ALL Rating) 4.7/5 577 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Walking distance to the new Metro for fast convenient connection from Rouse Hill to Sydney CBD

  • Direct access to Fiddler precinct for a wide choice of a la carte dining and beverage options

  • Ideal location for all your residential conferencing options at the Fiddler Hotel

  • Complete residential entertainment options including conferencing, weddings and parties

Hotel location

Mercure Sydney Rouse Hill

Cnr of Commercial Road
2155 ROUSE HILL
Australia

Telephone +61 2 8806 3969

Fax +61 2 9629 4311

Contact email

  • SYDNEY:  Rouse Hill Station

  • SYDNEY:  Rouse Hill Station

  • SYDNEY:  Rouse Hill Station

  • By plane

    SYDNEY At 46km / 29 miles

  • By plane

    SYDNEY At 45km / 28 miles

  • By train

    ROUSE HILL At 0km / 0 miles

  • By train

    SCHOFIELDS At 5km / 3 miles

GPS:-33.686426, 150.91976

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE FIDDLER Non contractual photo

A modern food and bar precinct offering quality casual dining and entertainment.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Sydney Rouse Hill

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  577 reviews

TripAdvisor Rating  4.5/5  43 reviews

Comfortable Stay

TripAdvisor rating 4.0/5

TLH1705 TripAdvisor review

Hotel was quiet and pleasant with good facilities. Disappointed that could not even open balcony door to let in fresh air as it was labeled as being only there for maintenance. Amenities in room no shower cap or face washer but otherwise well appointed and bed very comfortable. We arrived early about midday before room was ready and were directed to use the pool bathroom to freshen up and change. It did contain a shower but there were no towels etc available and we were not offered any towels or toiletries soap etc. I suppose these would have been provided if we asked. The bathroom also did not look like it was serviced there were no hand towels in the dispenser, box with spare box of tissues was on floor - so not up to expectations especially if it is the offering for early arrivals.

Dear TLH1705, Thank you for your review, I am glad you found the hotel quiet and the facilities to your liking. As the hotel does not feature balconies, nor do we promote this as such, the door leading out of your room is not a balcony door. The service egress allows tradespeople easy access to air-conditioning plant and external lighting and fixtures without the need to abseil from the roof, as such it is locked unless required by maintenance. The area you used to freshen up is the pool changing room, and is not usually used as an area for early arrivals. As you had requested an area to freshen up, this was the only private area available. Certainly, we would provide for a towel and toiletries should a guest require. I do apologise for the lack of hand towels, and have noted this to the housekeeping team to increase checks more often and replenish when empty. Should you wish for any additional amenities in room, do not hesitate to contact reception so we may provide anything that may be required. Presently, there is a backlog of toiletries from our suppliers, so I regret to inform you that shower caps are not available. However have been assured by our supplier that this should become available soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Great place to stay.

Customer review rating 4.5/5

Carey-ann S. Couples - Confirmed reviews ALL

The staff were very friendly. The location is a great place near a restaurant and also not far from other places to visit. The room was very welcoming and comfortable. I would recommend this hotel to anyone.

Dear Carey-Ann S., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill, especially in regards to our friendly staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Comfortable and modern room

Customer review rating 4.5/5

Gabby Business - Confirmed reviews ALL

We've stayed before and very happy to visit again. The rooms are well appointed and comfortable.

Dear Gabrielle, We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. We're always thrilled to welcome back our return guests, and I am glad you found this experience as good as your last. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry you were not able to connect to the Wi-Fi. Should you experience any difficulty with anything at all, we are always on hand to assist. Do call us at the reception desk at any time, we're here for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

An excellent stay!

Customer review rating 5.0/5

P A. Business - Confirmed reviews ALL

Great staff, good food at the Fiddler. Convenient for work as its about 10 minutes away to Norwest.

Dear Mr A., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback, I am glad you enjoyed your larger room, the meals at The Fiddler and am pleased you found the staff pleasant and professional. I will certainly share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Dissatisfied

Customer review rating 1.5/5

Bill R. Couples - Confirmed reviews ALL

Was poor due to us being given an upgrade prior to our check in. To then find in our room on arrival damage to the television screen, water damage to the bathroom cavity sliding door and then to find more water damage and mould on the ceiling above the bed

Dear Bill, Thank you for taking the time to tell us about your experience at the Mercure Sydney Rouse Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Due to the torrential rain NSW experienced in recent times, the was indeed some water damage to our some of our rooms. I can assure you that the discolouration you found is not mould as it was the paint underlay discoulouring, however I can understand your concern. We do apologise that your stay was less than stellar. We are in the process of engaging tradespeople to rectify the issue, however most of them in the region are presently attending to damaged homes by the flood. We seek your understanding for this. We have looked at the television in the room, however was not able to find any damage you had specified. If you would like to detail this further, do not hesitate to respond back to this review so we may look into this further. Pre-authorisations are a hotel industry standard for all stays, unless the room has been covered by a third party. As only the room and breakfast has been guaranteed, the surety is a holding amount on the card until the room is checked out. I can confirm as there has been no further consumption in the room, this surety has been released back onto your card. DO let us know if this is not so, and we would be happy to investigate further. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rezz A Guest Experience Manager

Lovely

Customer review rating 5.0/5

Todd Families - Confirmed reviews ALL

Beautiful hotel friendly staff great location terrific value

Dear Todd L., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill, especially in regards to the professionalism of our staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

One stop for the lot

Customer review rating 5.0/5

Steve Friends - Confirmed reviews ALL

Excellent

Dear Stephen S., Thank you for your 10/10 rating! We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill especially from our regulars! It is always a pleasure to receive positive feedback in particular in regards to our staff members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize in regards to the delay in table service, some items do unfortunately get prepared quicker and therefore are served sooner. However we will notify the issues you have highlighted to management so this can be rectified and hopefully improved and avoided for future stays with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back shortly. Sincerely, Paulina Front Office Receptionist

One of our favourites

Customer review rating 4.5/5

Carleene Couples - Confirmed reviews ALL

We stay here often when visiting relatives near by. Love the clean comfortable quiet atmosphere. Excellent service and free parking

Dear Carleen M., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill especially from our returning guests! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulina Front Office Receptionist

Great, clean rooms, friendly staff.

Customer review rating 5.0/5

Al Families - Confirmed reviews ALL

We have stayed here multiple times and have enjoyed it on every visit

Dear Allan G., Thank you for your 10/10 rating! We appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback especially regarding staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulina Front Office Receptionist

Great Location

Customer review rating 4.5/5

Peter E. Business - Confirmed reviews ALL

First time at this hotel, stayed here because it was is a perfect location for my work and was new and modern.

Dear Peter E., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I am glad you found the hotel's location well suited to your needs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Enjoy our stay and the location was perfect for us

Customer review rating 5.0/5

Don A. A. M. Couples - Confirmed reviews ALL

Service and how the room was presented after each day was great . The staff on the service desk was polite

Dear Adrienne M., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Kind Regards, Paulina C Front Office Receptionist

Excellent for us

Customer review rating 5.0/5

Janice B. Families - Confirmed reviews ALL

We had a lovely stay, room lovely & clean

Dear Janice B., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I am glad you found our rooms lovely and clean. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Lovely room. The staff were friendly and professional.

Dear Bryan C., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Kind Regards, Paulina C Front Office Receptionist

St Patrick’s Day

TripAdvisor rating 4.0/5

ramsgate19 TripAdvisor review

Excellent venue right next door to The Fiddler Hotel. Friendly staff, parking very close, beds very comfortable Windows double glazed so no traffic noise Will use again when next in area if not next St Patrick’s Day

Dear ramsgate19, Thank you for your review. I am happy you found the location met your needs perfectly for St. Patrick's Day celebrations at The Fiddler. I am also glad to read you found the service friendly and beds comfortable during your stay. We do hope to welcome you back sooner rather than later, and wish you safe travels until you next return. With Best Regards, Rezz A Guest Experience Manager

Beautiful room and facilities

Customer review rating 5.0/5

Ian W. Families - Confirmed reviews ALL

We had a beautiful nights sleep in a very nice room.

Dear Ian W., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I am thrilled you found our staff friendly and helpful. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to our Guest Experience Manager Rezza who assisted you on check in. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulina C Front Office Receptionist

Wedding

Customer review rating 5.0/5

Jill Families - Confirmed reviews ALL

Arrived early but had to wait for our room, not long before we received a call advising Room ready, the Mercure was right next to the Fiddler where the wedding was taking place, excellent location, room was very clean and well appointed, bed and pillows were excellent, staff very pleasant and accommodating, all in all a lovely place to stay

Dear Jill B., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please note for your next stay with us, drink vouchers are redeemable within the mini bar and next door at The Fiddler. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulina C Front Office Reception

Less Than Expected

Customer review rating 3.5/5

Toby Business - Confirmed reviews ALL

Numerous previous stays - have always been happy. Convenient location & above average facilities. Slightly lacking on this stay: - Automatic mini bar light switch wasn't working. Light had to stay on for duration of the night. - No floor mat in bathroom. Advised staff member of above issues when checking out. Response was slightly dismissive. Regardless, will be back next week. Still an enjoyable stay & easily the best option in the area.

Dear Toby S., Thank you for taking the time to tell us about your experience at the Mercure Sydney Rouse Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Since your departure, this issue had been passed down onto our maintenance and housekeeping team, this issue has since been resolved. We appreciate your sharing your concerns, we hope to better serve you in the near future. Sincerely, Paulina C Front Office Reception

Amazing Customer Experience

Customer review rating 4.5/5

Eve P. Business - Confirmed reviews ALL

I stayed at the Mercure in Rouse Hill for a week whilst in Sydney for business. I was extremely satisfied with all of the staff, their "stop, drop and serve" mentality, being greeted every morning with a smile and their willingness to go above and beyond. I genuinely felt that nothing was too much for them, they wanted to help and make my stay more comfortable. Breakfast/dinners at the Fiddler were awesome. Honestly have nothing negative to say and next time I am in Sydney for business, I will be requesting to stay at the Mercure again.

Dear Eve P., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. I am thrilled you found our staff friendly and helpful, and our enhanced hygiene practices reassuring. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to our receptionist Paulina who assisted you on check in. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry the option of a larger coffee was not offered to you by The Fiddler staff. They do exist in both Regular and Mug (Large) sizes, just so you know for future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezz A Guest Experience Manager

Great staff; clean rooms.

Customer review rating 5.0/5

Al Families - Confirmed reviews ALL

As above. We enjoy staying here

Dear Allan G., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to again receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie L

Clean & comfortable stay

Customer review rating 5.0/5

Carlton S. Couples - Confirmed reviews ALL

Convenient location, clean and comfortable rooms, secure parking. However, when we spoke to the Reception, informing them we are regular guests and if there was a discount, the response was a flat "NO"

Dear Carlton S., We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. Currently you are an ALL Accor Member, if you are looking at receiving a discount on rates and more benefits perhaps our Accor Plus Membership Program is for you instead. More information on this program can be found below; https://www.accorplus.com/au/ Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie L Front Office Receptionist

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