Novotel Cambridge North 4 stars

Customer review rating (ALL Rating) 4.3/5 1,113 reviews

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2, Cambridge Square, CB4 0AE CAMBRIDGE, United Kingdom

Description

Hotel extras

  • Close to Cambridge North train station

  • Close to Cambridge Science Park

  • Close to Cambridge Business Park

  • Park & Ride service available

  • Easy access to Cambridge City Centre

Our accommodation(s)

Hotel location

Novotel Cambridge North

2, Cambridge Square
CB4 0AE CAMBRIDGE
United Kingdom

GPS:52.2246, 0.1571

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

RESTAURANT

Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,113 reviews

TripAdvisor Rating  3.9/5  258 reviews

Customer review rating 5.0/5

Cynthia A. Couples - Confirmed reviews ALL

Staff were very nice and everything was tidy, food was delicious.. there was Christmas spirit in the air.

Dear Cynthia A., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our value, staff, and food to be excellent. It is our pleasure to create a festive atmosphere for our guests. Best regards, Novotel Cambridge North

Customer review rating 5.0/5

Nigel H. Business - Confirmed reviews ALL

Bee friendly

Dear Mr. H., Thank you for your kind feedback. We are delighted to hear that you appreciated our team's efforts and the location of our hotel. Your positive remarks about our services inspire us to maintain our standards. Best regards, Novotel Cambridge North

Shame, used to be very good going downhill due to mangement and lack of staff

TripAdvisor rating 2.0/5

Paul S TripAdvisor review

The hotel was under staffed and has poor customer relations. This reuslts in them being very slow in bringing additional things to the room (we asked for a spare duvet four times before it was brought up late at night). Reception rarely answer the phone as a result of not enough staff and the restaurant staff are great but very stretched at breakfast missing tidying up and restocking as they as so short staffed. The junior staff are helpful but not supported by their senior colleagues. The management cant admit when they make a mistake or are at fault and just revert to policy. Also dont hang the sign outside your door either way round if you want your room making up. The sauna is broken regularly and has been out of action at least 1 evening the last two times weve visited, not again.

Nice hotel, rude receptionist

TripAdvisor rating 4.0/5

James S TripAdvisor review

Nice hotel, well located. My only issue is the lack of customer service. The receptionist was pretty rude and it was as if she was doing us a favour. I'm extremely friendly and always polite, so I just found it odd. Coincidentally I did ring the hotel a couple of days before to ask a question and I had a very similar experience then.

Customer review rating 2.5/5

Geoffrey M. Families - Confirmed reviews ALL

Dear General Manager, I am writing to formally raise a complaint regarding my recent stay at Novotel Cambridge. I arrived at the hotel at approximately 2:00pm after a 2.5-hour journey. The welcome at reception was extremely poor. There was no greeting, no acknowledgement, and no professional engagement. I was abruptly told that check-in was not available until 3:00pm and that no rooms were available. The manner in which this was delivered made me feel unwelcome and questioned whether my reservation was even recognised. As a Platinum member, I would expect, at a minimum, a courteous welcome and a professional explanation of the situation. No effort was made to take my details, offer luggage assistance, or provide reassurance. This experience made my membership feel meaningless. When we returned later to check in, the customer engagement remained non-committal and disengaged. I would note that other team members we encountered during the stay were friendly and professional, which made the front desk experience stand out even more negatively. Thank you for the room upgrade, which was appreciated. I would also like to raise a concern regarding lost property. We accidentally left pyjamas and a T-shirt hanging behind the bathroom door. I contacted the hotel to enquire, however I was repeatedly told that nothing had been found. Given the location of the items, I find this response concerning and disappointing. This stay delivered the poorest front-of-house experience I have encountered at a Novotel property. I am requesting that this matter be reviewed, including front desk service standards and the handling of lost property enquiries. I look forward to your response. Kind regards, Geoff

Dear Geoffrey, Thank you for taking the time to share such a detailed account of your recent stay at Novotel Cambridge. Your feedback highlights several important points, and I appreciate the opportunity to review them carefully. Your comments regarding the arrival experience have been noted. While our team follows a structured check‑in process. Whilst we always strive to offer our platinum members early check however on this particular days following full occupancy we were unable—guest recognition and engagement remain essential elements of our service. However even when rooms are not yet available, the interaction should still feel welcoming and informative. Your description suggests that the communication did not reflect the standards we expect, and this will be addressed with the team to ensure greater consistency. Regarding your Platinum status, we aim to extend all associated benefits whenever operationally possible. On this occasion, despite the hotel being fully booked the previous night, we were pleased to be able to offer you an upgrade to a suite. I am hope this enhancement contributed positively to your stay. Your comments about the lost property enquiry have also been taken seriously. Our housekeeping and security procedures are designed to ensure that items left behind are logged accurately and communicated clearly. I will be reviewing the handling of your enquiry to ensure that our processes have been followed correctly and that communication remains transparent and thorough. It is encouraging to hear that other members of the team demonstrated the professionalism and warmth we strive for. This contrast reinforces the importance of ensuring that every stage of the guest journey reflects the same level of care. Thank you again for bringing these matters to my attention. Your feedback plays an important role in helping us refine our service and maintain the standards expected at Novotel Cambridge. Kind regards, Charlotte Assistant Front Desk Manager

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Other web-users rate our hotel

  • 1,143 reviews 8/10 Location
  • 1,709 reviews 7.8/10 Room
  • 1,709 reviews 8.1/10 Service
  • 52 reviews 5.2/10 WiFi
  • 936 reviews 7.9/10 Cleanliness
  • 752 reviews 8/10 Breakfast
  • 582 reviews 7.6/10 Pool
  • 465 reviews 5.1/10 Value

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