Kyoto Yura Hotel - MGallery 5 stars

We did not get an upgrade which was disappointing, despite our having an Accor Platinum membership. The room itself is fairly small with virtually nowhere to put the suitcases. The view from the window was not that inspiring either. Otherwise, we cannot fault the service. Most of the staff spoke good English, always a plus in foreign hotels, and were very polite and accommodating. The dinner was excellent and the chef was able to modify the menu for a vegetarian. Breakfast is also very good and fresh. Hotel is close to a Metro station and the bus route. Overall a satisfactory rather than excellent stay.

4 days in Kyoto and loved exploring the city. The room had everything we needed - water replenished daily, etc. Also the front desk team was fabulous - so beyond helpful and accommodating. One thing that would have made it better - we were looking out at an empty lot, which was disappointing given how many wonderful gardens there are all over the city. Wish they would have told us that in advance!

Everything was excellent from check in to the room through to the bar team.

very nice hotel located centrally for exploring Kyoto. Friendly and helpful staff.

I stayed 3 extraordinary nights with my wife in the Yura - MGallery hotel. Hotel staff was very kind and helpful from the beginning, providing tips for our stay in Kyoto. Location couldn't be better, 3 min walk from Gion, at the other side of Pontocho Street and with Sanjo station entrances at the same street and seconds from the main door. Room service and menu are very good and cocktails prepared in the 1867 bar blew my mind. Congratulations to the barman. Room was superb, huge and comfy bed, quiet and great bathroom and shower. Cleanliness at another level.

The hotel is a small one but the service and staff are excellent. I was extremely happy and the room were very cleaned and comfortable.

Extremely satisfied, hotel with a very nice design, great ambient, and personalized service. Staff very polite and helpful. Problem: size of the room (too small, practically no space in closets).

The design of the hotel is beautiful, with attention paid to small details. Great interior and designs, high quality furnishings and touches in the bedrooms, extremely comfortable bed and luxury bed linen, great bathroom products and extras such as facial products and grooming kits. Loved the option for the room scents.

Extremely attentive and detail driven staff, unique experience, and very low crowds. I felt taken care of and the room was exceptional. I'd recommend this to any friend or family that visits Kyoto.

I stayed here for just one night and thoroughly enjoyed my stay! The hotel itself is very well situated near a wide range of restaurants and bars (as well as some smaller snack/grocery shops) which was very useful. The building is beautiful, with wonderful designs inside - the main lobby looks amazing! The room I stayed in was immaculately clean and very aesthetically pleasing, with all the facilities required for my stay. I had a very comfortable nights sleep and this was followed by a great breakfast, which had a wide variety of options to choose from. On top of that, the staff were wonderfully friendly and helpful which made the stay even more pleasant. Overall, I had a great experience during my stay at the Kyoto Yura Hotel and would definitely come back again - I 100% recommend!

Miss Francesca gave good surprise for my wife on her birthday. even its only ballon and 'happy birthday' sign, but make my wife very happy. miss Hiromi is very kind

Incredible hotel, the staff very good, all the people.

The staff were all extremely friendly, helpful and considerate; an experience far above normal. Location is excellent, on Sanjo-dori near the river. Dinner in the restaurant was excellent. The bamboo garden in the restaurant is a lovely touch.

Dear Sirs, We really appreciated the offer to have a special discount for the restaurant as one of us was celebrating his birthday. We tasted the 2 high end menus and it was excellent. I would like to command the pâtissier who prepares delicious and superbe looking deserts. But all the food was excellent. Some of the hot courses could have been served a bit hotter but it might not be in the Japanese custom to have very hot fish or meat, same for the side dishes. The Suite room was the perfect size to feel like being in an apartment. The Sanjo Ststion with rail and bus being one block away is extremely convenient. The tea and coffee selection in the room was of superior quality. It might not seem like much but it does make a big difference. Thanks again for the kindness of the staff. Best regards Patrick B. Overall we had 5 wonderful nights.

High quality accommodation, great service, fantastic food and the perfect location. We will definitely stay with you again. Please see our TripAdvisor review under Surfer.R.