Mercure Albury 4 stars

Customer review rating (ALL Rating) 4.6/5 1,561 reviews

ALLSAFE approved hotel

Mercure Albury
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+ 17 Services

Hotel extras

  • ALLSAFE Certified.

  • Central location within walking distance to Albury CBD.

  • On-site restaurant, FABRIC, with contemporary fare and a selection of local wines and beers.

  • Access to 24-hour gym and outdoor pool.

  • Airport shuttle available.

Hotel location

Mercure Albury

579 Olive Street
2640 albury
australia

Fax: (+61)2/60216100

Check-in from 14h00

Check out up to 10h00

  • V LINE:  MELB SYDNEY ALBURY

  • By plane

    ALBURY AIRPORT At 3km / 2 miles - Shuttle paying

  • By plane

    MELBOURNE AIRPORT At 328km / 203 miles - Shuttle paying

  • By train

    ALBURY STATION At 1km / 0 miles

GPS:-36.077909, 146.918134

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

FABRIC Restaurant and Bar Non contractual photo

FABRIC is a favorite venue with both locals and visitors. It offers a contemporary and seasonal menu that is complimented by a selection of local wines or beers.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 30 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure Albury

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,561 reviews

TripAdvisor Rating 4.5/5

167 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 4.0/5

Rob Business - 20/01/2022 Confirmed reviews ALL

Good service

Friendly accommodation poor restaurant

Customer review rating 3.0/5

Glenn P. Couples - 18/01/2022 Confirmed reviews ALL

We had a meal at the restaurant. It was very poor. I ask the waiter if our food was fresh or from a box. As I suspected he confirmed it was from a box.

Dear Glen p., Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrian Yates General Manager Mercure Hotel Albury

Overall fine

Customer review rating 3.0/5

Anonymous Solo - 18/01/2022 Confirmed reviews ALL

Shower head leaking. Tv either not working or too complicated to turn on.

Dear KEVIN W., Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrian Yates General Manager Mercure Hotel Albury

Well located and clean

Customer review rating 5.0/5

Frosty Couples - 18/01/2022 Confirmed reviews ALL

Always a pleasure to stay here. The standard of staff is 1st class. Rooms are always clean and the location is quiet yet close enough to walk to shops etc. Manager Megan is extremely professional and any requests are dealt with in a timely manner. The Restaurant is run expertly by Vishnu and the staff, and always enjoyable food. The menu this time had been changed and did not quite have he same variety but still very good. As we have been now a few times in Covid times, we felt very well catered for. Megan is leaving and we hope that whoever replaces her can keep up the standard that she did, particularly attention to detail for the guests. We will be staying here again in February so will be interesting to see how it is functioning under a new manager!

Dear PAMELA F., We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As the new manager I am looking forward to meeting you on your return in February. Take care, Sincerely, Adrian Yates General Manager Mercure Hotel Albury

Friendly and welcoming

Customer review rating 5.0/5

Graeme V. B. Couples - 17/01/2022 Confirmed reviews ALL

It was a nice place to stay. The staff were super friendly and helpful.

Good stay

Customer review rating 4.0/5

Anonymous Couples - 17/01/2022 Confirmed reviews ALL

The stay was good with the staff amenities and room all as expected. Exception was the two young guests in the room next door who decided to be entertain themselves by attempting to open your door after midnight then running into their rooms and stuffing around in the hallway

Excellent stay

Customer review rating 5.0/5

Graeme Couples - 17/01/2022 Confirmed reviews ALL

Importantly the beds were soft which we prefer. East check in with very friendly staff. Breakfast near the pool was very pleasant and good food. Will return.

2 night stay at the Mercure Albury.

TripAdvisor rating 5.0/5

geofff274 17/01/2022 TripAdvisor review

My wife & I had a lovely 2 night stay at the Mercure. We had a beautiful suite with spa bath. All of the staff we met were so friendly & helpful & nothing was too much trouble for them. Although the restaurant had a reduced menu we had 2 lovely dinners there. It was quite warm while we were in Albury so we took advantage of the outdoor pool. We have stayed at the Mercure Albury quite a few times now & have never been disappointed. I would definitely recommend this hotel.

Dear geofff274, Thank you so much for your kind words, greatly appreciated. We look forward to having you back here in the near future. Take care from the team at The Mercure Albury.

Convenient stay

Customer review rating 4.0/5

Joey Families - 16/01/2022 Confirmed reviews ALL

All good. I’d rate my stay higher, if points were credited within 7 days of check out. I’m still waiting for my points.

2 night stay in Albury

Customer review rating 5.0/5

Geoff. Families - 16/01/2022 Confirmed reviews ALL

My wife & I had a fabulous stay at the Mercure Albury. We were upgraded to a beautiful suite which was a lovely surprise. I can’t thank the staff enough. Everyone from checking in at reception to the staff in the restaurant were amazing. We had 2 dinners in the restaurant & although the menu was restricted due to Covid the meals we had were beautiful. It must be very challenging running a hotel in these uncertain times but I can’t thank the staff enough for all the extra effort they are putting in. Would definitely recommend this hotel.

Good stay

Customer review rating 4.0/5

Dilip S. Families - 15/01/2022 Confirmed reviews ALL

This is my third time in less than a year. Staff, services was excellent and rooms are clean too. Well hositaly by Meegan May stay again in future

Good location

Customer review rating 4.5/5

A R. Families - 15/01/2022 Confirmed reviews ALL

All worked well, friendly staff

Well located

Customer review rating 4.5/5

Anonymous Solo - 15/01/2022 Confirmed reviews ALL

Staff a management good, helped in every way

Great service, location and comfortable room.

Customer review rating 5.0/5

Robert Couples - 15/01/2022 Confirmed reviews ALL

Hotel is well located close to all services. King bed room was very modern, clean and comfortable. All staff were very friendly and accomodating. Food service and food quality was excellent!

Lovely stay

Customer review rating 4.0/5

John S. Couples - 14/01/2022 Confirmed reviews ALL

We were upgraded to a very nice suite on level 1. Only improvement that needs to be made is a power point beside the bed. Otherwise everything very comfortable.

Great people

Customer review rating 5.0/5

Kim Couples - 14/01/2022 Confirmed reviews ALL

All staff We are friendly and helpful from the front desk to the cleaners to the restaurant

guest lift

Customer review rating 5.0/5

Weiwei W. Business - 13/01/2022 Confirmed reviews ALL

everything is good, except the guest lift, it's bit scary to take it as I can feel the age and shake.

Overnight stay

TripAdvisor rating 5.0/5

sandlfrost 02/12/2021 TripAdvisor review

We were welcomed by a friendly receptionist. Our room was on the 4th floor and was very spacious. Everything was clean and in good condition. We had dinner and breakfast which were fine. The dining room was pleasant.

Dear sandlfrost, Thank you so much for your truly wonderful review! We love reading about our valued guests enjoyable stays - especially when dining in our FAB new restaurant space FABRIC Restaurant and Bar. We look forward to the opportunity to welcome you back again. Stay safe this summer! Warm regards, Meggan and The Mercure Albury Team

Great Location

TripAdvisor rating 5.0/5

FrostyJ 01/12/2021 TripAdvisor review

Have stayed here 3 times and will stay again. Convenient location, efficient, friendly and professional staff. Nothing is too much trouble with any requests. Restaurant food is good quality with very attentive staff. Highly recommend

Dear FrostyJ, Thank you! Thank you so much for sharing your recent stay with us! We just love reading about our valued guests stays! Wishing you only the best of future travels and look forward to welcoming you back again. Warm regards, The Team at MERCURE Albury

Top Quality Service and Accommodation

TripAdvisor rating 5.0/5

Ian C 24/11/2021 TripAdvisor review

Our recent stay at Mercure Albury was 10/10. Megan and her friendly staff ensured our stay was enjoyable. Our room was very comfortable and clean. The restaurant menu while not extensive, covered most tastes and was well prepared. We chose room service for breakfast and food was on time, hot and tasty. Would definitely recommend this Mercure.

Dear Ian C, Thank you so much for your truly wonderful review! Although Meggan has since departed the property on Maternity Leave - the team here look forward to continuing our future guests enjoyable stays with us! Wishing you only the best of future travels and hope to see you again soon! Warm regards, The Mercure Albury Team

Our most recent 20 reviews

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