Hotel Chadstone Melbourne - MGallery by Sofitel

Hotel Chadstone Melbourne - MGallery by Sofitel 5 stars

Customer review rating (ALL Rating) 4.3/5 1,103 reviews

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Hotel extras

  • Local, seasonally sourced cuisine

  • Extensive wellness facilities at Holism Retreat day spa

  • Anytime In Room Dining

  • Fashion, art & design await your discovery

  • Dive into relaxation at the indoor rooftop pool

ALLSAFE approved hotel

Hotel location

Hotel Chadstone Melbourne - MGallery by Sofitel

1341 Dandenong Road

  • Shuttle Bus:  Federation Square

  • By plane

    TULLAMARINE MEL At 43km / 27 miles

  • By car

    WARRIGAL ROAD At 1.2km / 0.75 miles

  • By train

    HUGHESDALE At 1.5km / 0.93 miles

GPS:-37.888445, 145.082125

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


From small plates to full tasting experiences, the menu by Scott Pickett presents Italian cuisine with Australian references, with a focus on woodfire-fuelled cooking and handmade pasta. Pastore warmly welcomes you for all occasions.

Our accommodation(s)

Hotel Chadstone Melbourne MGallery by Sofitel offers exquisite accommodation next to Chadstone Shopping Centre. Impeccable service and contemporary, stylish guest rooms, perfect for both the business and leisure traveller. Elegant aesthetics immediately transform you to a glamorous world, where each suite has a unique view overlooking Melbourne's city skyline, Port Phillip Bay or Mt Dandenong Ranges.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,103 reviews

TripAdvisor Rating  4.0/5  124 reviews

Average all round

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Lifts not working or frequently slow No answer at reception or room service Dirty plates not cleared from room for 2 days, then stayed outside the room for another day

Beautiful furnishings

Customer review rating 3.5/5

Kim Business - Confirmed reviews ALL

Service everywhere was great until ….. we were entertaining guests from Perth and decided to stay at the restaurant for dinner rather than go elsewhere , we went to go up to roof top bar to have an after dinner drink /coffee and it was closed , they close at 9 pm (too early when nothing else around to go too) so we went back downstairs to restaurant and I’m assuming he was manager wouldn’t let us back in and told us to order the drink by room service !! I understand people are short staffed I run a business myself but there were still a few tables in the restaurant so no reason not to let us have one drink , we weren’t drunk , he was rude not even apologetic , it left a very bad taste & disappointing for the other staff that had been so lovely

Relaxing stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Staff lovely very relaxing

Excellent stay and service

Customer review rating 5.0/5

Kath L. Families - Confirmed reviews ALL

Staff gave excellent service

Wrll located, nice clean and modern building

Customer review rating 4.0/5

Cindy Friends - Confirmed reviews ALL

I had a lovely stay, beautiful accommodation, spacious, clean. There were delays in checking in and out, more staff needed at reception durimn check in and check out times. Severe delays in getting my car back after checking put. Overall, great hotel!!!

Dear Sindisiwe M., We very much appreciate your comments regarding your stay at the Hotel Chadstone Melbourne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also take this opportunity to apologize about the delay in your check in and in getting your car upon check out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hazel M De Jesus Director of Operations

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Other web-users rate our hotel

  • 369 reviews 8.7/10 Location
  • 751 reviews 8.1/10 Room
  • 720 reviews 6.5/10 Service
  • 252 reviews 4.9/10 Food
  • 249 reviews 9.5/10 Vibe
  • 229 reviews 6.3/10 Cleanliness
  • 183 reviews 5.3/10 Breakfast
  • 168 reviews 6.7/10 Pool

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