雅高集团旗下的富国岛翡翠湾高级公寓酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 965 评论

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雅高集团旗下的富国岛翡翠湾高级公寓酒店 - Image 1
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雅高集团旗下的富国岛翡翠湾高级公寓酒店 - Image 4
Khem Beach, An Thoi Town, Phu Quoc, 920000 富国岛, 越南

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酒店其他优惠

  • 度假村全新开业

  • 745 间不同类型的客房和套房，可满足各种需要

  • 距离香岛缆车 10 分钟路程

  • “距离富国岛机场 25 分钟路程”

  • “色彩缤纷、风格现代的国际度假村设计”

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酒店位置

雅高集团旗下的富国岛翡翠湾高级公寓酒店

Khem Beach, An Thoi Town, Phu Quoc
920000 富国岛
越南

GPS:10.035024, 104.027621

电话
传真 +84 297 3927 778

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  965 评论

TripAdvisor 评级  4.5/5  921 评论

卓越奖 2024

Excellent hotel for a few days relaxing

Tripadvisor 评级 5.0/5

Knaggs F 家庭住宿 - 经 TripAdvisor 认证的评论

We stayed here in a garden villa for 3 nights, check in was quick and we hot into the room early. The Villa was fantastic, probably the best we have stayed in, comfy, spacious and a great location. Staff overall were excellent,we had a few teething problems during our stay, but we're quickly resolved, particular mentioned to Van on reception, Anh in the clubhouse and Leon the head chef. Facilities are excellent, lovely beach, great pools and activities for children. We live in Vietnam and stayed here during covid, this is yhe busiest resort, we have stayed in, but the staff with their systems seemed to cope with the full capacity of the hotel. The only issue is getting sun beds, you need to have reserved (everyone does it) before breakfast, although this might be easier at a quieter time. Since we came last there are also a few beach restaurants, including the excellent Istabul, where you can eat next to the beach and have more choice apart from the hotel. Also in front of the hotel, some shops and cheap local restaurants. Our children 8 and 12 enjoyed the activities and the playground (which had a pool table, table tennis for older kids) along with the excellent foam party. Will definitely be back.

The rooms was not clean. There were no towels at pool. A lot of kids in the adult pool. The restaurant had 1 hour waitin

Tripadvisor 评级 1.0/5

Christoffer H Couples - 经 TripAdvisor 认证的评论

Room Not Serviced: On one occasion, we spent the entire day at the beach and returned to our room around 4:00 PM, only to find that it had not been cleaned or tidied. This lack of basic housekeeping is highly unsatisfactory. Restaurant Service Issues: During lunch at your restaurant, we experienced an unacceptable delay. After waiting for over an hour without receiving our food, we had to cancel our order. Upon cancellation, we discovered that part of our order (a burger) had not even been recorded. Such service is far below the standards expected at a 5-star establishment. Room Cleanliness: Upon check-in, the room, particularly the bathroom, was not clean. This is unacceptable for a hotel of your standard and price range. Pool Towel Availability: Throughout our stay, it was impossible to obtain towels at the pool. Despite inquiring with staff members, we were told they could not assist us, leaving us frustrated and inconvenienced. Adult Pool Mismanagement: The adult-only pool was constantly occupied by children, undermining the purpose of this designated space. It was disappointing to see that no staff or lifeguards enforced the "adults only" policy.

Great family hotel with excellent facilities.

Tripadvisor 评级 4.0/5

Tom_Rosengren 家庭住宿 - 经 TripAdvisor 认证的评论

This is a great family hotel with excellent facilities. Positives: Pool Area: The pool area is huge, with separate sections for both children and adults. Breakfast: There's a vast selection at breakfast. It can be a bit noisy inside, but sitting outside is much more pleasant. Pizzas: The pizzas at the beachside restaurant are really good. Beach: The beach is amazing and not very crowded. Negatives: Towel "Mafia": Despite the hotel's policy against reserving sunbeds at the pool or beach, this rule is not enforced. If you want a sunbed, you need to go down and reserve one before breakfast. The problem is that all the sunbeds are reserved but not actually used, preventing others from using them. Poor Sound Insulation: The hotel is built with open spaces between the floors, and there's no sound insulation in the room doors. Consequently, any noise – someone dragging a suitcase or a child screaming on any floor – sounds like it's right outside your room.

Xin Chào Tom_Rosengren, Thank you for taking the time to share your feedback. We’re delighted to hear that you and your family had a positive experience with our facilities, especially the pool area, breakfast selection, beach, and our pizzas at the beachside restaurant. It's wonderful to know you found our beach to be a relaxing and uncrowded place to enjoy. We also appreciate you pointing out the areas where we can improve. We are sorry to hear about the issue with sunbed reservations. We understand how frustrating it can be when our policies are not properly enforced. Please be assured that we are looking into ways to ensure a fairer system for all guests, so that everyone can enjoy the pool and beach areas without any inconvenience. Regarding the sound insulation, we acknowledge that this is an area we could improve upon. We understand how important peace and quiet are for a relaxing stay, and we will review the design and structure of the rooms to explore possible solutions to minimize noise disturbances. Your feedback is invaluable, and we will use it to enhance our services and facilities. We hope to welcome you back soon for another enjoyable stay, where we can offer you an even better experience. Best regards,

Affordable Family Getaway with Outstanding Value in Phu Quoc

Tripadvisor 评级 4.0/5

Gregg L 家庭住宿 - 经 TripAdvisor 认证的评论

Peer Residence in Phu Quoc is an excellent choice for travelers seeking comfort, affordability, and a family-friendly environment. While it may not deliver the opulence of a 5-star hotel, it stands out for its unbeatable value and exceptional service. The spacious rooms provide a cozy retreat, although some details, like minor maintenance issues, remind you it’s not a luxury stay. That said, the overall cleanliness and functionality are commendable, offering a pleasant base for your Phu Quoc adventures. Value and Dining One of the hotel’s greatest strengths is its exceptional value for money. With significantly lower rates compared to nearby hotels, Peer Residence ensures that you can enjoy a memorable holiday without stretching your budget. The breakfast buffet is a standout feature, offering an enormous variety of dishes with daily rotations to keep things exciting. Additionally, the Clubhouse poolside dining is both delicious and reasonably priced. If you prefer exploring local flavors, the location is perfect—right across the street, you’ll find $1 Bánh Mì sandwiches, multiple cafes, and massage parlors. This adds an extra layer of convenience and enjoyment to your stay. Facilities and Family-Friendly Features The pool area is a highlight, especially for families. With three water slides, including one for adults, it’s a fantastic spot for kids and parents alike. The clean premises and the pristine beach with soft sand and clear water further enhance the experience. Periodic events, such as foam parties with live DJs, add a fun and lively touch to your holiday. Sunset Town and Extra Perks A delightful bonus is the hotel’s provision of tickets to a light and fireworks show, which is a must-see experience. Sunset Town, located just five minutes away, is easily accessible via a complimentary shuttle bus. This vibrant area offers a fantastic market and lively atmosphere, making it a great place to explore in the evening. Guests should definitely take advantage of this convenient and entertaining outing. Considerations for Guests A couple of minor points to note: beach chairs tend to fill up quickly due to guests reserving them early, so it’s best to claim your spot in the morning. Additionally, while the pool parties are exciting, post-event cleanliness could be improved. Pro Tips Double-check your bill at checkout to ensure all charges are accurate. Take advantage of the local food and amenities across the street for an even more affordable stay. Don’t miss the light and fireworks show or a trip to Sunset Town—both are memorable experiences! Conclusion Peer Residence is a gem in Phu Quoc for families or anyone traveling on a budget. It offers great amenities, a prime location, and a welcoming atmosphere, all at a fraction of the cost of nearby options. While it may not have all the bells and whistles of a luxury hotel, its friendly staff, excellent dining, and family-oriented facilities make it an outstanding choice for a relaxing and enjoyable holiday. Highly recommended!

Xin Chao Gregg L, Thank you for sharing such a comprehensive and thoughtful review of your stay at our resort! We are delighted to hear that you found our resort to be an excellent choice for comfort, affordability, and family-friendly amenities. Your kind words about our spacious rooms, exceptional service, and overall cleanliness mean a lot to us. We’re thrilled that you enjoyed our breakfast buffet and poolside dining at the Clubhouse, as well as the convenience of local dining and entertainment options nearby. Our team works hard to ensure guests have a memorable and enjoyable experience, and it’s wonderful to see that reflected in your review. We’re also pleased that you appreciated our family-oriented facilities, including the pool with water slides and special events like foam parties. The light and fireworks show and the vibrant atmosphere of Sunset Town are indeed highlights of the area, and we’re glad you were able to take advantage of these experiences. Your feedback regarding beach chair availability and post-event cleanliness is invaluable, and we will share this with our team to further enhance our services. Additionally, we appreciate your pro tips and suggestions, which will certainly help future guests make the most of their stay with us. Once again, thank you for your recommendation and for highlighting the value and warmth that our resort offers. We look forward to welcoming you and your family back for another memorable Phu Quoc adventure! Warm regards,

設備完善離海邊很近

客户意见评级 5.0/5

匿名 情侣住宿 - 所有已确认评论

房間的設計讓人舒服，床也非常好睡，而且安排我們看得到海的房間很棒，早餐也非常好吃，會想再回來住

尊敬的 Wei L. Lin： 感谢惠赐有关下榻 Premier Residences Phu Quoc Emerald Bay Managed by Accor 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

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其他网络用户评价我们的酒店

  • 636 评论 8.7/10 位置
  • 1,289 评论 7.8/10 房间
  • 1,463 评论 7.9/10 服务
  • 10 评论 9.4/10 上网
  • 943 评论 9.5/10 沙滩
  • 867 评论 9.4/10 游泳池
  • 807 评论 9.2/10 早餐
  • 559 评论 7.4/10 清洁度

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