Mercure Bournemouth Hotel 4 stars

Sajas, on reception , was extremely helpful and went above and beyond for my parents

The hotel was conveniently located in Bournemouth and the public areas were in good repair, however the room itself, although functional and with a very comfortable bed,, was basic and felt worn. The bathroom was in need of an update. The lights on the shaving mirror were not working. Better soundproofing between the rooms would have been useful given that the people in the room next to ours were having a loud discussion at 1.30 am which hampered my sleep.

Our stay was a Positive experience, staff worked incredibly hard and did everything they could although they were sometimes in short supply

The hotel has a good location, close to the cliffs and access to the beach. It is a good place to start for exploring Bournemouth. I didn't have dinner or breakfast, but the chicken sandwich for lunch was good. The staff was friendly and attentive. I was disappointed by the gym, that was hugely oversold on the website. No treadmill and the step machine and rowing machine lacked power. The pool was nice and the sauna as well.

Hotel is nice, rooms are clean but I stayed on the 4th floor and the water pressure was awful in the shower. Good sized TV, HD Channels which was good safe was broken though in my room so couldn't use it. Had my evening meal at the hotel on both nights, the food was excellent! Could do with better selection of beers at the bar. I was travelling with work so didn't get chance to use the gym or spa. The worst part of the stay was the noise at night, there's a floor above the 4th floor, I'm not sure who's up there but there was wailing, or singing or praying most of the evening and on the second night it started at about 11:20pm until about 12:30am. Then I was woken by a loud tv at about 3:50 am coming from above. Really disappointing and led to a terrible nights sleep. There are a lot of rooms in the hotel and at peak times I'm sure it can't cope with the number of parking spaces available, luckily it was quiet so I got parked each evening. Location is great though, very close to the beach and only a 5 minute walk to the pier and all the amenities. I'd stay here again for business as the price was pretty good and the food was good but I'd ask for a lower floor next time to hopefully get better water pressure.