Mercure Bournemouth Queens Hotel & Spa

Customer review rating 4.3/5 83 reviews

ALLSAFE approved hotel

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Mercure Bournemouth Queens Hotel & Spa
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+ 21 Services

Hotel extras

  • Close to Bournemouth Pier and train station

  • High-speed Wi-Fi in every room

  • Peaceful spa and wellbeing facilities

  • State-of-the-art gym with Keiser equipment

  • Home to The Green Room restaurant and The Kraken cocktail bar

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Bournemouth Queens Hotel & Spa

Meyrick Road
East Cliff
BH13DL bournemouth
united kingdom

Tel: +4401202554415

Check-in from 14h00

Check out up to 12h00

  • BOURNEMOUTH :  National Express Bournemouth

  • BMH :  South Western Ra Bournemouth

  • By plane

    BOURNEMOUTH AIRPORT At 7km / 4.35 miles

  • By boat

    POOLE FERRY At 9.5km / 5.9 miles

  • By car

    A338 At 1km / 0.62 miles

  • By train

    BOURNEMOUTH STATION At 1km / 0.62 miles

GPS :50.71957, -1.86526

Our accommodation(s)

Classic Cosy Room - 1 Double Bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone

Classic Double Room

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone

Classic Twin Room

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Classic Double + Trundle

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone

Accessible Classic Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone

Superior King

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone

Superior Zip & Link

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

THE GREEN ROOM BRASSERIE

Type of cuisine: Other cooking style

The Green Room Brasserie offers exquisite dining, with locally sourced produce and a curated menu of classics alongside contemporary dishes and plant based foods

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE KRAKEN BAR

Non contractual photo

The Kraken Bar is a boutique styled stand-alone cocktail bar, the perfect destination for a relaxing, perfectly mixed drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE COFFEE SHOP

Non contractual photo

The Coffee Shop is the ideal place to relax and have a delicious artesian coffee. If you prefer tea, we can serve you the perfect pot of loose leaf tea. We a have a plug and USB for every chair, with hyper speed WiFi, an ideal space for informal business

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 268

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Bournemouth Queens Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

83 reviews

Customer review rating 0.5/5

Anonymous Business - 08/05/2021 Confirmed reviews ALL

The staff is very rude and the service is also very bad.

Staff great - facilities appalling

Customer review rating 1.5/5

Julia S. Business - 05/05/2021 Confirmed reviews ALL

The hotel room was not the same as identified in the Bookings.com website. Additionally, it was 'tired' and in need of overall refurbished with damaged walls etc.,. Room very small with hardly any room to move around the bed (room 323). It was cold and had to get reception to specifically manage air conditioning from the 'mother unit'. Carpet was filthy

Well located

Customer review rating 5.0/5

Lavine Families - 04/05/2021 Confirmed reviews ALL

absolutely fine. Comfy beds, delicious breakfast

Location & hotel'great

Customer review rating 4.5/5

Alan D. Business - 04/05/2021 Confirmed reviews ALL

I was welcomed with a lovely smile,staff are excellent.Hotel is very nice,loved my room,t.v. was a nice suprise..(size)..also the comfortable bed.and i will reccomend to family & freinds

Well loated, very good stay

Customer review rating 4.0/5

An Business - 29/04/2021 Confirmed reviews ALL

Very nice cosy hotel. Near sea front and town centre. Very nice staff. The woman who welcomed us in the evening when we arrived was amazingly friendly, helpful and wanting to make sure we are happy, she changed our room so that we are more comfortable and went up and down a few times jsut for us, really nice and fantastic person.

good stay

Customer review rating 5.0/5

Sean Business - 29/04/2021 Confirmed reviews ALL

great location, friendly staff, would recommend

Good stay

Customer review rating 5.0/5

Anonymous Couples - 29/04/2021 Confirmed reviews ALL

This was our second stay we loved the new decorations. We were made very welcome despite the current restrictions. Room clean and comfortable, good location to the beach.

Mercure Bournemouth

Customer review rating 4.0/5

David Couples - 28/04/2021 Confirmed reviews ALL

One of the very few hotels operating during the covid-19 shutdown, so we were grateful they were accommodating and helpful during our brief property-search trip. Overall, a commendable job in difficult circumstances.

Poor water pressure from shower and continuous running toilet.

Customer review rating 2.0/5

Anonymous Business - 27/04/2021 Confirmed reviews ALL

Tried to have a shower in the evening and morning and the water was only trickling out of the shower. The toilet was constantly running into the toilet pan from the cistern. This obviously this had been the case for a long time due to the yellow staining in the pan Spoke to the reception who stated that it depends what time of day you use the shower. I dont think this is acceptable if there is a high usage throughout the hotel. This should not be the case in this day in age trying to wash in very low water pressure in a hotel.

Good Stay

Customer review rating 4.0/5

Kathryn Solo - 27/04/2021 Confirmed reviews ALL

My room was very comfy,uptodate with nice touches.Breakfast was very hit and miss but mainly appeared to have been thrown together.With items missing 3/5days.I did mention to Reception on checking out and was refunded a partial amount.The staff I came in touch with were all very friendly from the housekeeping team ,bar staff and Reception .I would definitely return but would definitely decline any food options in the future.

Not a great experience

Customer review rating 2.0/5

Ammy Business - 27/04/2021 Confirmed reviews ALL

Few points to make - The bed had wheels and kept sliding whenever we tried to sit up i.e. to watch tv, eat breakfast - We ordered breakfast to be delivered to our door and the order was incorrect. I asked for a white coffee, instead it was black. I asked for 2 orange juices and you send 2 apple juices. - The shower was appalling, the water pressure was minimal - Our TV volume was on a number 10 and we have the next door hotel guests knocking on the wall at 12am asking us to turn the volume down - I asked for complementary tap water and your waiter came with 2 tiny bottles of water at a total cost of £6??

Good stay comfortable room

Customer review rating 5.0/5

David Business - 27/04/2021 Confirmed reviews ALL

Very lovely staff very good overall hotel comfortable bedroom

As expected from experience of Mercure properties

Customer review rating 3.5/5

Anonymous Business - 26/04/2021 Confirmed reviews ALL

Comfortable, friendly staff. Evening menu a bit limited, breakfast order missed on one morning and water pressure a bit weak in the shower, however room comfortable and clean and minor points did not afferct the trip.

Dear {guest_first_name} T., We very much appreciate your comments regarding your stay at the Mercure Bournemouth Queens Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 5.0/5

Marcus Business - 26/04/2021 Confirmed reviews ALL

Everything was great start to finish, the lady at reception when I checked in was very friendly and helpful. The room was great, very clean, comfy bed, good air conditioning and tea and coffee facilities available. In the morning the lady at reception was very helpful and made me a coffee to takeaway for my morning walk along the beach which is less than a 5 minute walk away. I was travelling for work and the WiFi was very fast and easy to log onto as well.

Dear Marcus S., We very much appreciate your comments regarding your stay at the Mercure Bournemouth Queens Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location and service

Customer review rating 4.5/5

Anonymous Business - 22/04/2021 Confirmed reviews ALL

Awesome

Dear james d., We very much appreciate your comments regarding your stay at the Mercure Bournemouth Queens Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location, great staff

Customer review rating 4.5/5

Anthony Couples - 20/04/2021 Confirmed reviews ALL

From the moment we arrived everything was done to make the stay the best it could be under current restrictions. Check in was quick and easy. The out door seating area for a drink and food was nice and quiet and I think only open to guests at the moment which is a good idea to ensure tables are available. Room was lovely and clean. The main thing for such a short stay was how nice and friendly all of the staff were, specially the lady and man who were on duty in the bar (sorry didnt get their names) made us feel welcome which was appreciated as due to the reason for the stay was not an ideal one and this cheered us up. The menu for food was not as restricted as I thought it maybe and what we had was made nice and fresh and of good quality.

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