Mercure Istanbul Umraniye

Customer review rating (ALL Rating) 3.7/5 144 reviews

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ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Mercure Istanbul Umraniye

Alemdag Cad Site Yolu Sokak, No 20 Umraniye

GPS:41.028724, 29.116724

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service


Mundo Restaurant serves a selection of meals from Turkish and world cuisine and opens for breakfast, lunch and dinner.

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100% genuine reviews from our guests

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ALL Rating  3.7/5  144 reviews

TripAdvisor Rating  4.0/5  203 reviews

Room was laud from the traffic

Customer review rating 3.0/5

Chabb Business - Confirmed reviews ALL

Because the Hotel lies beside the Highway, the noise level was unfortunately high in the room.

No way this is a four star hotel. They are determined to offer the bare minimum.

TripAdvisor rating 2.0/5

Ted P TripAdvisor review

The biggest issue: The food is expensive yet not very good--even so, the manager told me that it was a "problem" that I was ordering food to my room from a delivery service! That kind of directive is totally new to my experience. There were also lot of other problems. My room was pretty cramped, and not very well designed in terms of space. (It was a very oddly shaped room that had lots of dead, unusable space.) The lamp on the desk had a broken wire that was bandaged with electrical tape; nonetheless, it shorted out and almost shocked me when I tried to turn it on. The hammams in the spa area were not functional. The towels offered in the spa area are basically thin rags. The front desk person was not willing to help me in calling a pharmacy to order some medications (I don't speak Turkish). He told me to just visit the pharmacy myself. The laundry service was overpriced. The coffee machine was erratic in the breakfast room. The electricity went out one morning. The water was shut off for one evening. The breakfast, besides being not very good, had very odd selections. The most extensive part of the breakfast is the salad bar/olive bar--who wants to eat salad and olives for breakfast? The hot dishes were sometimes not very hot. (The containers used to serve the hot dishes had broken hinges and wouldn't stay open unless you held it open with one hand...making it difficult to serve yourself.) The air conditioning is quirky--sometimes setting the A/C at 23 degrees makes the room cooler than setting it at 19 degrees... There were advertisements in my room. I had to pay for my entire 2-week stay in advance, and could not make it shorter without losing money. (I should have recognized this as a red flag.) I am probably forgetting other things. I go to Istanbul several times a year, but I will never stay here again, despite the convenient location. The hotel is designed to meet only the minimum standard of acceptability.

Worst experience

Customer review rating 0.5/5

Madi Business - Confirmed reviews ALL

Hello I didn't stay in your hotel. Because room ventilation in the 4th floor was not working. Windows are closed and not possible to open. Reception specialist is not polite enough and I left your hotel to leave in Ibis hotel. I sent message to Accor

poor service

Customer review rating 2.0/5

Robert C. Business - Confirmed reviews ALL

no airconditioning im common areas, dog roaming free jumped up on my table and tried to eat my food in resteraunt. reception staff very unfriendly.

An acceptably unacceptable stay!

TripAdvisor rating 2.0/5

GillyW57 TripAdvisor review

An interesting stay - not what we were expecting! Rooms were comfortable and staff were friendly and keen to please. However, the hotel has no bar - despite being advertised and showing photos of a bar and there is no alcohol served anywhere in the hotel. The restaurant was pleasant but deserted so no atmosphere. The menu was limited and the food was barely adequate. There is nowhere else close by to eat or drink. Breakfast was included although we were advised otherwise, but choices were not particularly international. It was an adequate hotel but not the start to our holiday that we were expecting.

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Other web-users rate our hotel

  • 123 reviews 6/10 Location
  • 227 reviews 5.7/10 Room
  • 280 reviews 7.9/10 Service
  • 10 reviews 5.5/10 WiFi
  • 144 reviews 6.2/10 Cleanliness
  • 110 reviews 6/10 Breakfast
  • 80 reviews 5.5/10 Food
  • 11 reviews 1.2/10 Pool

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