Fairmont Maldives - Sirru Fen Fushi 5 stars

We experienced exceptional customer service, particularly by the servers, with special mention for Sagar and Berm. And we were spoilt by Fayaz in servicing our room.

This was our first trip to Maldives and the hotel island looks a little paradise to us. We are a family of 2 adults and one kid of 6 years and little one is 18th month. From landing to Male and then taking-off from again Male, they are always with us. Before going through further, I really loved concept, it means really END-to-END taking care of. we had an good service by our butler Mr. Ali, who took care of us from the moment we arrived & left the island. we stayed at the Deluxe sunset beach villa which was completely private with swimming pool and sand surrounding which gives you a feel that you are at the beach. And the beach is just 4 steps away from your villa. The villa has everything you need. My kids specially liked the amazing bath tub, which was at the backyard. Different seating areas in the villa was nice and a new concept. For food there are three restaurants on island for dinner, but for lunch/breakfast you have to be happy with their “RAHA Market”. Since I was with my infant, I was specifically looking for foods like porridge, puree & fruits. I really appreciate Mrs. Menaka, who was supported us with fresh baby food everyday. Her attention towards us was commendable. Appreciate the support from Miss Laksha and Chef Madeliene too. The hotel has two clubs for the kids, Kids Club, was a nice place to keep the kids busy. But more interesting was the “Art Studio”, both of my kids spend most of their time in that place. They paint on dry coconut/shell, and those folks are really talented. We got a portrait of our kids painted by those folks. Honestly though, Every staff member we encountered went out of their way to ensure our stay was as amazing and comfortable as it could be! From the bars to the restaurants to the housekeeping to even the gardeners! Please know that you didn’t go unnoticed or unappreciated. . You can see lots of colourful fishes around the water-villa area. The infinity pool inside the sunset villa is quite long enough to swim. That is not all, they have the facility to ask for photographer too. We took the same and it was done by Mr. Yash. He is just awesome, we can recommend him for photography or videography. One last point to mention, I was looking for the permission to fly drone there, amaze to see that Mr. Jan could able to recognize me in the Christmas Party and update me on the same. I really appreciate Mr. Jan for his support from the day one we arrive and till we left the island.

The Fairmont Maldives is everything a 5 star resort should be and so much more. They have literally thought of everything! Our over water bungalow room was so beautiful we didn’t want to leave...except for the incredible buffet breakfast and dinner.

Everything was perfect and I could not think of a single flaw with the staff, resort, island or anything inbetween.

I've notice the menu (for Azure & Kata) were pretty confusing for customers, even more confusing for Asian customers, I'm suggesting to simplify the set menu included in the FB/HB package. This would save huge amount of time for the butlers (Assuming the hotel are asigining Asian Butlers to Asian customers), as I've observed they were spending a lot of time explaining the menu. Drink Menu was also very confusing as I've accountered multiple situation where the waiter had to check my package in the POS, I'm suggesting either separating the menu for Standard/ Premium package or using different color bracelet to simply the process. Everything else was superb, thank you.

Good

Wonderful, unforgettable experience. Friendly service, delicious food and fun activities.

Overall, the experience was first class. The staff was very friendly, polite, and helpful. Our villa was spacious, clean, comfortable, and beautiful. The food was delicious in all restaurants. A relaxing trip!

Good service Good landscape Good host And all of us have a deep memory on this trip

As a destination, the Maldives is spectacular. As a hotel resort, the Fairmont Sirru Fen Fushi was just exceptional. The staff treated us extremely well and were attentive to every single detail. We felt everyone knew us personally and went out of their way to ensure we had a great time. The facilities and amenities of the resort were great and the quality of the food at the restaurants were world class. Fantastic experience!

We had an absolutely wonderful stay, this was our 2nd stay at Sirru Fen Fushi and we were worried it could not possibly live up to our expectations and memories of the first visit in Oct 2018 (our first visit to the Maldives) but our return visit exceeded them. Our villa, the food and the service were all fantastic. Special mentions do to Anthu and Nadja in the craft centre, our son Cassius loved spending time there last year and was so happy to return, to Thalmath who diligently cleaned our room everyday and wowed us with the towel creatures and messages, to SK in the bar and Tini and the girls in the spa who all remembered us from last year and to Laksha in the restaurant who looked after us with great care and attention. (Please excuse all the incorrect name spellings!) All the staff were lovely and we should also mention Sam and Charlie who guided us on a fabulous snorkel trip on the house reef and Hayden and Ping who took us out on a snorkel trip too. We are so glad to have found the Fairmont and as a family who likes to travel bit also return to familiar destinations we sincerely hope we can make Sirru Fen Fushi one of our annual holidays every year. If you had asked us to book again before we left I am almost sure we would have said yes and we are already thinking about 2020! Thank you again for a magical stay

The staff were outstanding, our Butler Hafiz, the General Manager Iain and the head of the restaurants Lakmal as well as the head of Quality Florian all make our experience wonderful. The accommodation was very well maintained and managed and small things were thought of which just added to the experience. Definitely one of the best resorts and experiences we have had in our frequent global travels to many many countries.

The resort is beautiful. The services were top notch, with one exception. We had some issues with our first butler (He could not get dinner reservation for us. He pretty much said “no, I couldn’t get it” to most of our requests. For example, we asked for slippers and were told that they ran out and he didn’t know when they would have more slippers. Yet when I mentioned it to the GM a few hours later, we got the slippers right away). We traveled with our family (there were 8 of us). My family’s other butlers were wonderful (Hassan and Hasif). We mentioned the problem we had with our first butler to Hassan and Hasif. They told us they would be our butlers for the remainder of our stay. Since the butler change, we did not experience any more issues with the butlers. Hassan and Hasif were very accommodating. They were the total opposite of our first butler. They said “yes” to all of our requests and made it happened for us. The GM, Raha’s bar manager and the bartenders (Pencil and Sagar) at Raha were all wonderful. The staff at Raha, Kata, and Azure were all excellent. Also, Charitz (sp?) at the bicycle place was so nice to us. He took the time to fix the bicycle so I could feel comfortable. Charlie and Sam were so nice and showed us spots where we could snorkel and saw lots of fish, turtle, and even octopus. Thank you to everyone for making our vacation more memorable. A special thank you to Sam for saving my sister from drowning. Without Sam, this vacation would turn into a disaster.

We had an amazing time in fairmont Maldives which we will remember for our life. Beautiful island, fantastic hospitality ,villa host Priscilla was also very nice.She assisted us alot. Enjoyed the property.

Wonderfully restorative. The island and lagoon are beautiful, the accommodation is generous, the services (especially the spa) are great and the staff are caring and well trained.