Grand Mercure Recife Boa Viagem 5 stars

Excelente hotel

The hotel staff allowed a party to happen until 3am despite all the complaints made. My room was right above the pool area, where the party had loud music and people screaming until 3am. I asked to talk to the manager and requested a refund and was completely ignored

I had stayed in the hotel before, and the rooms are now a lot better (top floors) as the hotel is still under renovations. Staff is very friendly and helpful, and location is great. What I think needs improvement is the room cleaning services. I stayed for almost a week and there was no day I did not have to call the front desk to ask for towels, for a hair drier, etc. Room was always clean, but mostly towels were a bit of a hassle.

The room they put us in was not the one on the photos Window was broken Bathroom didn’t have the shower door so was always a mess The mirror in the bathroom was broken The light in the room was broken They put two mattresses together The safe was broken Mold in the bathroom They did not refund our money Breakfast was good

We tried to check in from website as it stated we could but was not able to. When we checked in the concierge was rude when I inquired why. It seemed like nobody even checked our room before we entered. Because the shower door was missing and water was flooding into the bathroom. Cob webs and spider on mirror in bathroom, also mold. Our room window was broken and we could hear all of the traffic and noise from the street. The lights were broken and when I mentioned all of these problems to the front desk all they did was fix the light. Finally after bringing to attention the third time on the second day middle of the night they finally moved us out of the room. Into a room that looked like the photos of the room we thought we booked……. The only reason I give two stars is because of the view, and the breakfast we had every day was delicious. They were not receptive about our unpleasant stay, we will not go back or recommend to our friends or family.