Fantastic location but: nothing on the rooftop (no bar despite the advertisements and the view 360); swimming pool out of order; very limited access to the beds on the private deck to the sea (and not included in the price of your room); very noisy air conditioner in our suite

Our experience has been less brilliant than our previous stay two years ago. Staff Direction (not the receptionists) is less attractive, less kind. Any unwritten facility will be to pay, differently than in the past. The location is still wonderful but hospitality is less attractive now.

The hotel is in an excellent location with a great view of the bay just outside Porto Santo Stefano. Unfortunately we were awoken by noise of fellow guests returning from their night out and by some random noises at 5 am which is not what one expects when paying what we did for our room. Staff are friendly. The rooms have not been renovated in many years which is a shame considering the potential.

So relaxing. Room was very clean simple but with lots of storage. We were in the Panoramic Suite. The design is great with the bathroom between the 2 sleeping areas. Great breakfast , idyllic pier to swim from and best of all the receptionist s.

The Mercure is well hidden with no Mercure signage on the main road so we missed it the first time we passed. It was once very elegant but now seems to be feeling it's age - but still comfortable. Staff were excellent as was the breakfast. We would have liked to try the restaurant but whilst there was a menu on display, it did not include prices for some reason. But there are other dining options nearby.