グランド メルキュール リオデジャネイロ コパカバーナ 5 つ星

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Rua Souza Lima, 48, Copacabana, 22070001 リオデジャネイロ, ブラジル

説明

ホテルのその他の情報

  • ペット同伴可。最大約 15 kg の犬と猫を同伴できます。

  • ご家族に最適です。12 歳以下のお子様は無料で宿泊できます。

  • ご都合に合った専用コンシェルジュサービス

  • Rio Sul Shopping Mall まで車で 20 分

  • 地下鉄 General Osório 駅から徒歩 8 分

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ホテル所在地

グランド メルキュール リオデジャネイロ コパカバーナ

Rua Souza Lima, 48, Copacabana
22070001 リオデジャネイロ
ブラジル

GPS:-22.98127, -43.19026

電話番号
ファックス +55 21 3545-5400

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • ペット可
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

朝食

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  3,085 件のレビュー

トリップアドバイザーの評価  4.1/5  4,462 件のレビュー

2024エクセレンス認証

Incredible breakfast at Grand Mercure!

トリップアドバイザーの評価 5.0/5

Fearless24181301029 トリップアドバイザー認証口コミ

Big thanks to Micaele for the warm welcome and great service during our breakfasts at the Grand Mercure in Copacabana. She was always friendly, attentive, and made sure we had everything we needed to start the day right. Her smile and positive attitude really stood out and added a personal touch to our stay. It’s always nice to be greeted with such kindness in the morning. Thank you, Micaele! Giorgio V

A great stay

トリップアドバイザーの評価 5.0/5

Brian C ファミリー - トリップアドバイザー認証口コミ

Great location. Friendly staff. Clean rooms and common areas. Housekeeping and maintenance were very responsive and did their jobs well. The hotel is near Copacabana beach and plenty of shops, restaurants and other activities. Highly recommend.

Thank you for taking your time to rate us. Your opinion is very valuable in our journey towards excellence in hospitality. Our main goal is to ensure that you have not only a satisfactory experience, but a truly happy one, providing moments of comfort and well-being in a welcoming atmosphere. We are delighted to hear that your stay with us was so pleasant and comfortable. Come back soon for more memorable memories in our Brazilian home with a "carioca soul"!

Rooftop Bar

トリップアドバイザーの評価 4.0/5

costadellom Friends getaway - トリップアドバイザー認証口コミ

The Rooftop Bar is really worth the visit ! Samuel the sommelier with his team has made the entire moment at the Rooftop bar amazing ! Thank you very much for your service and for your kindness with me and my best friend during our stay here in Rio . Thank you very much . Thiago.

Be sure to check out the view from the roof

トリップアドバイザーの評価 4.0/5

Andrea S トリップアドバイザー認証口コミ

The staff was friendly, and the lobby was kept spotless. The room was acceptable. The mattress was terrible, but the bed linens were nice. The breakfast buffet was generous, and items were restocked as needed. The view from the rooftop pool were amazing. The hotel's location is perfect for beach access as it is less than a block away.

Thank you for sharing your experience with us! We are delighted that our friendly staff, pristine lobby, generous breakfast buffet, and stunning rooftop pool view contributed positively to your stay. Our location, just steps from the beach, is indeed one of our greatest assets, and we’re thrilled it enhanced your visit. We regret that the mattress did not meet your expectations, as comfort is one of our top priorities. Your feedback is invaluable, and we will review this aspect to ensure every guest enjoys a restful stay. We truly appreciate your insights and hope to welcome you back soon for an even more enjoyable experience!

Nice hotel, poor reception service

トリップアドバイザーの評価 3.0/5

Ptkemblatravellers Couples - トリップアドバイザー認証口コミ

we recently stayed for 4 nights a the Grand Mercure, Rio the hotel was nice and the location is good, just across the road from the beach with complimentary umbrellas and deck chairs for guests which was great, the staff working at the beach were fantastic as was the pool staff member who was always pleasant and helpful the rooms are clean and updated, though are super small with terrible views unless you want to pay a fortune for a beach view the check in process was really terrible, with long waits for guests which was really unacceptable we were promised an upgraded room though that never eventuated we waited hours for our room to be made available, despite communicating with the checkin desk earlier asking for help getting into our room ASAP; we understand that the room may not always be available early, however we didn't get into our room for at least an hour or two after the designated check in time. There was no apology or support from the check in staff when this occurred, just nothing at all the hotel had a strict policy for checking out beach towels, with the threat of being charged for them if not returned to the concierge staff, this process was poorly managed and when returning our towels to counter staff we were sure no one really cared about checking in our towels again, we were made to feel like we were a nuisance and the list was not updated with our returns, this was confirmed when we double checked later on in our stay which was really disappointing the reception staff were mainly cold and not very friendly or helpful, with the one exception of a lovely young red headed man at the reception desk who was always lovely to deal with and greeted us with a smile, other staff members never greeted us throughout our stay and would just look away rather than greet clients when they passed through the reception area. A smile or greeting costs nothing, but goes a long way to making clients feeling welcome and valued we have stayed at many Accor properties across the world and this was the first one where we didn't feel like valued clients

We sincerely appreciate you sharing your experience with us. We are pleased to hear that you enjoyed our privileged location and the services offered at the beach and pool. It is gratifying to know that some aspects met your expectations. However, we deeply regret that your stay was not entirely satisfactory. Providing excellent service is our priority, and your feedback highlights important areas that require immediate attention and improvement. We are reviewing our check-in procedures to reduce wait times and enhance communication regarding upgrades and room availability. Additionally, we will strengthen staff training to ensure a more welcoming and efficient service, both at reception and in the management of items such as beach towels. Your feedback is invaluable, as it helps us continuously improve. We hope to have the opportunity to welcome you again and provide an experience that fully meets the high standards we strive to uphold.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,095 件のレビュー 9.4/10 ロケーション
  • 1,681 件のレビュー 6.7/10 客室
  • 1,916 件のレビュー 7.6/10 サービス
  • 93 件のレビュー 4.6/10 インターネット
  • 1,070 件のレビュー 8.8/10 朝食
  • 645 件のレビュー 5.7/10 清潔さ
  • 394 件のレビュー 7.8/10 雰囲気
  • 134 件のレビュー 7.9/10 ウェルネス・温泉エリア

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。