Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.4/5 2,971 reviews

Best price
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Grand Mercure Rio de Janeiro Copacabana - Image 1
Grand Mercure Rio de Janeiro Copacabana - Image 2
Grand Mercure Rio de Janeiro Copacabana - Image 3
Grand Mercure Rio de Janeiro Copacabana - Image 4
Rua Souza Lima, 48, Copacabana, 22070001 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

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Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Telephone
Fax +55 21 3545-5400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,971 reviews

TripAdvisor Rating  4.0/5  3,934 reviews

Certificate of excellence 2023

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Location is excellent and staff very friendly. Noise from the renovation works were at times very disturbing. Also, access to the fitness facilities were not possible, due to renovation works. Although it’s in general good that the hotel is doing renovations, maybe some discount prices should be applied to the customers for supporting those limitations. Some additional improvements should be made. A/C was constantly leaking water in the middle of the room. Water stoped on one Thursday morning exactly when showering. It was highly unpleasant since I was in a rush preparing to leave for an official conference. Also, towels are quite old. Minibar should offer some sugar free drinks. I’m a diabetic and had to go buy at the supermarket, since minibar had only sugary drinks.

Dear Rodica S., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Grand Mercure Copacabana

Friendly Hotel in a Good Location

Customer review rating 4.5/5

David B. Couples - Confirmed reviews ALL

Close to Copacabana Beach where the hotel provides chairs and sunshades for guests. Comfortable rooms, friendly and helpful staff and a great buffet breakfast.

Dear Sara, We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Armando Byron Front Desk Manager

Several issues - Not a Grand Mercure level hotel

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Not a Grand Mercure level hotel anymore. Cockroach in the bathroom, air conditioner malfunction, poor WiFi in the room (and no room or space available for meetings in the facilities), and door card not working.

Dear Rafael, Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Copacabana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Grand Mercure Copacabana

Yes

Customer review rating 4.0/5

Liliana O. Business - Confirmed reviews ALL

Good

Dear Liliana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Armando Byron Front Desk Manager

Good stay

Customer review rating 4.0/5

Ned S. Business - Confirmed reviews ALL

It was good, there can be changes for improvement as the world evolves but so far it is good.

Dear Ned, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Armando Byron Front Desk Manager

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Other web-users rate our hotel

  • 1,008 reviews 9.3/10 Location
  • 1,490 reviews 6.7/10 Room
  • 1,729 reviews 8.6/10 Service
  • 79 reviews 5/10 WiFi
  • 1,043 reviews 8.6/10 Breakfast
  • 606 reviews 6.2/10 Cleanliness
  • 237 reviews 1.3/10 Pool
  • 30 reviews 3.1/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.