Hotel Belas Artes SP Paulista - Managed by AccorHotels 4 stars

TripAdvisor rating 4.0/5 1,829 reviews
Hotel Belas Artes SP Paulista - Managed by AccorHotels
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+ 19 Services
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Near Paulista Avenue and Paulista and Consolação subways

  • Advantage 2

  • 600m from Frei Caneca Shopping Mall and Frei Caneca Theatre

  • Free Wi-Fi

  • Co-working space

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Hotel Belas Artes SP Paulista - Managed by AccorHotels

Rua Frei Caneca
1199
Consolacao
01307003
são paulo
brazil

Tel: +551126276300

Fax: (+)1126276300

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AEROPORTO GUARULHOS At 30km / 18.64 miles

GPS :-23.557461, -46.657251

Our accommodations

Deluxe room with 1 King Size bed

  • Max. number of persons: 2
  • Area: From 36

Deluxe twin room

  • Max. number of persons: 2
  • Area: From 36

Junior Suite with 1 Double Size Bed

  • Max. number of persons: 2
  • Area: From 47
  • Wireless internet in your room
  • Mini Bar

Standard Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36
  • Wireless internet in your room
  • Mini Bar

Superior Room with 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 36
  • Wireless internet in your room
  • Mini Bar

Executive Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 40
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

RESTAURANTE BELAS ARTES

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LOUNGE

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 174

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 72 people

Find out more

Our guest reviews for
Hotel Belas Artes SP Paulista - Managed by AccorHotels

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

514 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,829 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very much average

Customer review rating 4.1/5

R. D. B. Families - 25/11/2019 Confirmed reviews ALL

The room had a kind of high half window looking to a yard full of dust and deposite of tools. Not acceptable

Good value for money

Customer review rating 4.1/5

Erivelto V. Couples - 11/11/2019 Confirmed reviews ALL

It was nice to stay at this hotel. Good value for money. Excellent localization. Tailored for the purpose of my stay.

Not so good.

Customer review rating 4.1/5

Eliseu G. Solo - 10/11/2019 Confirmed reviews ALL

Air conditioning was broken. There is no iron in the room.

It was very pleasant and great.

Customer review rating 4.1/5

Ilona P. Couples - 09/11/2019 Confirmed reviews ALL

Our experience was a beautiful breakfast ,very comfortable bed, a super nice reception and a great location within Sao Paolo, we are very satisfied .

Good location

TripAdvisor rating 4.0/5

nasoulgopal Business - 09/11/2019 TripAdvisor review

The hotel is in a good and safe location and near to a number of good restaurants. Breakfast was also good. However, the room furniture was a bit dated and no drinking water is provided. The TV did not seem to have any English speakig channel news.

Extremely comfortable and safe.

Customer review rating 4.1/5

Francismeiry C. D. A. A. Families - 24/10/2019 Confirmed reviews ALL

Our experience was very good, we stayed in bedroom 809, what was very big, with a very comfortable bed and very relaxing shower. The attendants were always ready to answer to us for any question and doubt, what made us feel secure, since I was travelling alone with my teenage daughter. And breakfast is also very good with a great varied of food, fruits, attending perfectly someone who does not eat gluten. The only points, I believe it could be even better, it was the cleanliness of the bathroom and the room, what I think were not cleaned during our two-night stay. The parking lot was paid apart, which despite being reasonable price for São Paulo, it was still a surprise. And in the restaurant menu, we could not find anything vegetarian style with a reasonable price for two, what made us find an excellent restaurant just on the next block called Jequitaia. So that means the hotel location is perfect. And I would greatly recommend it.

satisfatorio

Customer review rating 4.1/5

Reno P. K. Families - 22/10/2019 Confirmed reviews ALL

Favoravel!

Very good value

Customer review rating 4.1/5

Anonymous Solo - 22/10/2019 Confirmed reviews ALL

Great location, good BKF and space room!

Great option

Customer review rating 4.1/5

Alfredo F. Business - 07/10/2019 Confirmed reviews ALL

Nice hotel with very nice location

Not up to Accor standards

Customer review rating 4.1/5

B. Business - 01/10/2019 Confirmed reviews ALL

Room 106 I made the mistake to book through Expedia.ca and I was of course put in a low floor room, no view, with dirty walls, no wash clothes, the inside of the shower with so much mold... I guess that Expedia customers don't deserve to be treated better as we paid a "lower" price that is, of course, set up by the hotel itself... I was on a business trip and I need internet. Well, for the entire stay I could not connect with the regular system as your system had an issue and did not recognize me as a check in guest. When I called the front desk I was explained what to do. I did. But apparently I was not smart enough so they had to send someone to do exactly what I already did. Of course he ended up calling the front desk to repeat what I said and he was given another username and password. Regarding supplies, this is the first time ever that I was given napkins instead of tissues. There was no tissue available in the entire hotel and it does not seem to be part of the inventory. I had a bloody nose and napkins are not really made for that... Unbelievable. The night before I left I tried to call the front desk but no answer. After trying for 30 minute I went downstairs myself and found the agent at his desk. Not sure if he did not want to pick up the phone or if there is an issue with the phone itself. Anyway, I requested an iron and the table to get y shirt ready as there was none in the huge empty room. Of course, none was available as they have a very limited number for the entire hotel. The agent asked me what time I would be leaving and I informed him that I had an 8am meeting. He said there was nothing he could do. I suggested myself that if ever he would find one overnight he could just leave it outside my door...and not delivering it in my room and wake me up as he told me. I also booked my trip as a single guest on a business trip. I was put in adjoining room and a family with a baby was next door. I could hear everything even when the baby did not cry. Not the best choice to make for the person who assigns rooms. Maybe he/she should be showed what to look for when giving out the rooms. The breakfast was good enough. Just disappointed with the quality of the coffee. In Brazil I think we can expect better. I was also entitled to a free drink through Expedia that I never received. When I mentioned at different time I did not like the room and the issues I had I never received an apology or any empathy which is the basic in the customer industry especially in a hotel. Having worked myself as guest services manager, I can appreciate a good from a bad service. There is a lot of room for improvement but mostly, if you want the staff to be happy and show a great service to your guests, you first need to provide them everything they need to feel comfortable they will be able to answer to all requests. Anyway, I'll probably won't return to this property for my next trip.

Great Staff, Awesome breakfast and beautiful decoration!

Customer review rating 4.1/5

Mey K. Friends - 13/08/2019 Confirmed reviews ALL

I'm giving 7, because the staff are awesome, treat me as a special guest, Is very beautiful decoration, the breakfast was great. The reason to not give it 10 stars is that the room it was renovated, but the closet is very old and smells bad, no Heater in the room and it was freaking cold in Sao Paulo.

Very good

Customer review rating 4.1/5

Joaquim N. Business - 29/07/2019 Confirmed reviews ALL

Undoubtedly excellent service! The room is very nice, well maintained, clean, organized. The bedding is good, no weird smell. The bathroom is large with one of the mirrored walls, comfortable, well cleaned. Two excellent showers, good bathtub. Very rich and diverse breakfast. The location is perfect, it is on the opposite side of Av. Paulista, next to the fiesp building. It has many bars nearby, not so far from main points of the city, such as the masp, ibirapuera, congonhas airport, etc. The wardrobe, on the other hand, has a strange smell, apparently musty. The television had some channels that were with bad signal, I tried to move the wiring and it was no use. The bathroom is very nice, but as it has no windows the blurry mirror for a long time. Tip: I suggest reviewing the availability of television channels, such as children's programs and movies. Cleaning under the bed! Finally, renew the bath towels.

Disappointed

Customer review rating 4.1/5

Denise V. Business - 07/07/2019 Confirmed reviews ALL

Good sized room and bathroom, but the hotel is totally outdated, with old and stained furniture. Good breakfast, but the tables weren’t clean. Staff was attentive.

No point for this stay. Why?

Customer review rating 4.1/5

Anonymous Business - 03/07/2019 Confirmed reviews ALL

I am silver status and me tioned it, but they did not give me welcome drink. Also they have not give me the status points for this stay so far. Please let me know why it happened.

Renovations

Customer review rating 4.1/5

Manuel N. Solo - 12/06/2019 Confirmed reviews ALL

The Hotel needs renovations! The property has a great location, but the furniture in the room are shabby. The Breakfast is not good, with few options and the options offered are tasteless. The coffee is very strong and it seems the restaurant staff doesn't know how to prepare a tasty coffee!! The hotel did not meet my expectations, except the location and the spacious room.

Great location, old facilities

Customer review rating 4.1/5

Benjamin R. R. Business - 09/06/2019 Confirmed reviews ALL

My experience was good. The location of the hotel is very well located. My only complaint is about the furniture and the TV. They are kind of old.

Most Unorganized Hotel and Hotel Company ever!

TripAdvisor rating 4.0/5

Jack V Business - 20/03/2019 TripAdvisor review

I booked a room and then needed to cancel it so i sent an email cancelling the room but it was an hour after the free cancellation time. So then I called and was on the phone for 45 minutes and they could not find my reservation. I even gave them my confirmation number, name acct numbest etc. I went through 2 different agents and neither one could find my reservation. So I decided I better just stay at the hotel instead of a friends house. Glad that I did because the room was not cancelled. No one left a record about me calling 2 times and nothing about me cancelling electronically online . The hotel is not bad but the company needs a ton of guest service training. How can this happen? In my 30 years of travel this has never happened to me. Good luck guys. Get it together. My room should have been free. And BTW the WIFI was out and I called the desk 4 times after 11pm and no answer. I let it ring 10 to 15 times each call. No apology i the morning..no how can we help make this better. Please avoid this hotel chain.

It is obviously very disappointing to read your comments but I can assure you that we do take your comments most seriously and they will be used to help improve the standards and customer service that we offer. As our intention is continuously improve our services, I would however like to apologize most sincerely for the problems that you encountered which resulted in your stay being such a disappointing one. Let us restore your faith in all our services! Have you programmed coming back to São Paulo soon?

There is no advantage in being a gold member of the le club at this hotel

TripAdvisor rating 4.0/5

Serge Z Business - 13/03/2019 TripAdvisor review

When we arrived there was no receptionist at the reception The bell boy did our registration I asked about my regular up grade as a gold member and he told me that I was silver only after I show him my status on the phone he apologized and told me that the hotel system was not updated?!?!?!?? Than he gave us an executive room that was never refurbished since they open that hotel 35 years ago furniture falling a part flor with broken planks and the tv not working Since I was staying two nights and the bell boy told us that he would assign us the best executive room I decided to complain at the time of my checkout and I did so to the receptionist that told me why didn’t I complained and I asked if they don’t have a revision at the rooms before sending the customers and he limited his answer to o will let know the management Now I have a paid booking with no cancellation for March 31st and if they send me back to the nightmare room o will request my payment back

Dear. Serge. It is obviously very disappointing to read your comments but I can assure you that we do take your comments most seriously and they will be used to help improve the standards and customer service that we offer. As our intention is continuously improve our services, I would however like to apologize most sincerely for the problems that you encountered which resulted in your stay being such a disappointing one. We hope have the opportunity to welcome you better in this stay that you are having now with us.

Decent hotel, room was below expectation.

TripAdvisor rating 4.0/5

Sven v Business - 28/01/2019 TripAdvisor review

Overall a decent hotel, but the rooms interior was not well designed. Also it was outdated, especially for a suite. The breakfast was ok, and the roomservice was better. Location is great near the biyant heart of Sao Paulo.Management disappointment is coming from the hotel policy to withdraw the money directly from your creditcard instead of the usual reservation that Accor usually does (and 1 payment for all at checkout). It creates multiple bookings and extra work (especially with foreign exchange).

Average quality

TripAdvisor rating 4.0/5

Andrey N Couples - 20/06/2018 TripAdvisor review

Average quality hotel for the cost. The prices should be lower or the hotel should be refurnished to justify the price and category. The breakfast should be better too. Good location, near Av. Paulista, Rua Augusta, museum (MASP) and metro station.

Dear Andrey, Thank you for taking the time to share your experience with us here on TripAdvisor, your feedback is greatly appreciated. The only way we can continue to improve is through knowing the in's and out's of our guests experience. We hope to have the opportunity to welcome you back on your next trip to Sao Paulo. Should you need anything at all please do not hesitate to reach out to me directly. Warmly, Juliana Bueno - General Manager
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