Mercure Angra dos Reis 4 stars

The rooms have are old, the towels were damaged . The decoration is terrible.

Stayed one night, reception greeting was good. Was informed of the schedule for breakfast and chose to receive breakfast in the room. Filled out the paperwork required and submitted to have it at 9:00 am as I was due to depart the hotel at 9:30 a.m. Next day, nothing came until 9:30 to the room. When I went down and was told I can use the restaurant and upon entering discovered that I have to refill a new paper and wait for the food to be prepared so I left the hotel without breakfast just orange juice. My advice is to make sure that you do not order breakfast in your room unless you order early on so if you leave at 10 then I would order it to be delivered at 7 am to make sure that you do get it. It is better to do it in the room because the area in the restaurant is smaller and you will have to refill the paperwork for your order and wait for it. Room was good , airconditioning working and nice. View from Room was great seeing the swimming pool and the boat marina. Not too crowded I guess because of pandemic. But a large number of rooms. There is a little kitchenette in the room so if you are staying longer you can bring your own food.

I was staying for a week but the experience was good even though I was on quarantine

I arrived at lobby after a 48 hrs travel and came to know that agent did not send mail for reservations. I was made to stand at the lobby for a considerable time. When I asked , the reply was “ you agent didn’t book “. Unfortunately not water or a coffee was offered while waiting for the mail to come. In the room there is no hotpot. So very difficult to get hot water for drinking especially at night . Hope u can provide a hotpot in the room .

Very convenient i love it one of the best hotel i expirience Great Food

pool was closed. I did not like the calls at night every night

Excellent pool facilities, close to shopping.

I believe that the front team of the hotel could be less hostile and more hospitable, especially the more experienced and know how to differentiate customers who use the hotel through accor programs, I would have countless other hotels to use in agra, but I opted for accor

My experience was excellent. The room is big, comfortable and clean. The staff is very good and I liked it.

The lack of a games room (table tennis, snooker, etc.) is unacceptable since it's very useful for rainy days. Fundamental for a hotel of this category ! Breakfast, dinner etc... was good! but all rooms need a good makeover!

The hotel has a nice pool and restaurant. The apartment is big with nice view. Unfortunately, there were not microwave and kitchenware available.

The hotel is nice but quite disorganised. We booked a room for 3 people. On arriving we only had 2 bath towels and no pool towel. I requested them from reception. 2 hours later I still had no towels and had to call again. The restaurant is also disorganised, lunch starts at 12 but food was not ready until almost 1pm. Same for breakfast, it starts at 6 but bread was only available after 7pm. In one day there was no pao de queijo for 50 min. The pool bar service was also really slow with only 1 person in the kitchen and 1 serving, and this during high season!!!!!

A comida do restaurante excelente

Check in and check out was very time consuming. The plaster of the porch ceiling was falling. Worst of all, there was construction work in the hotel. The loud noise of the materials, drill and bricklayers caused the labyrinthitis to attack, even though it informed the reception that it was sick, the hotel did not interrupt the noise.

Waiting 45 minutes for breakfast. Worst shower.