Grand Mercure Surabaya City 5 stars

Customer review rating 4.5/5 121 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Grand Mercure Surabaya City
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+ 20 Services
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Room 1

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Hotel extras

  • The hotel is located near business districts, shopping centers and the carnival park area.

  • Near Maspion Square

  • Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.

  • Enjoy free daily activities during your stay with us.

  • Guests enjoy free WiFi in the rooms and publicareas.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Business centre
  • Copy/print service availablePaying
Information message

Hotel location

Grand Mercure Surabaya City

Jl Ahmad Yani No 71
Margorejo
Wonocolo
60238
surabaya
indonesia

Tel: +623199845999

Fax: (+)31/99845999

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA At 15km / 9 miles

  • By train

    MARGOREJO At 0km / 0 miles

GPS :-7.314266, 112.734917

Our accommodation(s)

Grand Mercure Surabaya Margorejo features 241 rooms overlooking Surabaya City. Enjoy ultimate comfort and spaciousness for your relaxation.

SUPERIOR ROOM, 1 Double Bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Beds

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 Double Bed, City View

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 2 Single Beds, City View

  • Max. number of persons: 3
  • Area: From 36 / 388 sq ft

EXECUTIVE ROOM, 1 King Bed, City View

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
Rooms

Our restaurants and bars

Patita Restaurant

Type of cuisine: International

Patita restaurant offers a selection of authentic Indonesian, Asian and Western cuisine in buffet and a la carte formats.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MORE LOBBY BAR

Non contractual photo

More Lobby Bar serves light snacks, classic mocktails, fresh juices and authentic Indonesian coffee.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 756

  • Maximum capacity: 756 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Grand Mercure Surabaya City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

121 reviews

tripadvisor

TripAdvisor Rating 5.0/5

99 reviews

Pleasant stay

Customer review rating 4.5/5

Beni I. Business - 24/10/2020 Confirmed reviews ALL

1. Lobby was not too spacious but it was elegant. 2. All staffs were friendly, helpful, and guest satisfaction oriented. 3. I stayed for 5 nights and some restaurant staffs have already remembered my name and my favourite orange juice when breakfast. 4. My room was deluxe suite. It was spacious room with great view of Surabaya City. The bed was big and comfortable. I think there were some improvement that need to be taken as follow. I think it was good attitude and make the guests feel more special to stay in the hotel a. The water in bathtub was not clear and yellow. When i turned on the water, the filter dropped immidiately and water turned yellow. It was really disappointing. b. It should provide hand towel and bathrobe in the room for guest without asking for those. c. Minibar should be provided when guests have already entered the room without asking for it. 5. Room service was good and thanks to mr. Rian for delivering food on time. 6. The restaurant was trully special when it came to guest satisfaction. It had good health protocol and it was supported with excellent staffs. Great job for Patita Restaurant Staffs. 7. Mr. Andre and Mr. Frangky who helped me with airport transfer from/to juanda airport-hotel were really helpful and responsive. 8. Overall, it was a great stay in Grand Mercure Surabata City. Thanks for all team.

Friendly staff

Customer review rating 4.5/5

Darius H. Business - 17/10/2020 Confirmed reviews ALL

You will find a good protocol covid 19 upon entering the lobby even to the reception. The room very nice and clean, breakfast also good. Thanks grand mercure surabaya

Dear BIMARA A., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Well Located

Customer review rating 4.5/5

R. Business - 16/10/2020 Confirmed reviews ALL

Breakfast Experience of food selections

Dear Mr. R., Sugeng Siang! Selamat Siang! We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Not ‘All safe’ protocol

Customer review rating 4.5/5

Melinda Families - 10/10/2020 Confirmed reviews ALL

I was expecting that a five star hotel would follow the covid protocol. But during my breakfast I found out that one of the chef put his mask on his chin for quite sometimes. I personally tried to remind him, then he put it back to cover his mouth. However, 5 minutes later I found out that he did it again! And this time he is wondering around the kitchen, talking while also cooking or preparing customer’s meal! I even took some pictures and some videos about it. Such a disappointment.

Dear MELINDA TASYA H., Thank you for taking the time to tell us about your experience at the Grand Mercure Surabaya City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eksi Ayuningtyas General Manager

First Impression for staying 3 weeks

TripAdvisor rating 5.0/5

purwadirama Business - 27/09/2020 TripAdvisor review

Good things : - Quiete a new hotel - Clean and luxurious interior - Close to Juanda airport (approx. 30 min) - Close to the toll gate (approx. 12 min) - Close to some shopping mall (Royal, Marina, and Maspion square) - Accor member benefit are implemented (me as a Platinum member got a free room upgrade and free evening snack, LOL) Bad things : - Lack of hospitality even I've stay for 3 weeks, they didn't recognize as a loyal guest. - Very Limited parking space - Very limited breakfast menu (maybe due to Covid situation). And then amazingly they don't provide cereal for a breakfast (even a motel always had a cereal for breakfast, come on guys, seriously?) - Need to call the housekeeping to get my laundry. I've told them many times to always bring my laundry after it's finished, but they never did. - You will got a special treatment if you are a flight attendant. (I'm just a normal person who need some place to stay, so I'm not special for them even though I spend 3 weeks stays there) - Somehow to many RESERVED board everywhere (I don't know who reserved so many table everywhere and everytime, still become mysterious for me, LOL)

Dear Mr. Rama P, Thank you for taking the time to tell us about your experience at Grand Mercure Surabaya City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachmad Suwardi General Manager

Good stay

Customer review rating 4.5/5

Evy Business - 25/09/2020 Confirmed reviews ALL

Comfort room, nice breakfast, well located

Dear Evy K., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

Nice Bed and confirmable Pillow

Customer review rating 4.5/5

Tan S. L. (. Business - 16/09/2020 Confirmed reviews ALL

Over all is a nice Hotel to stay...and Friendly Staffs

Dear TAN SIEW L., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

Nice hotel

Customer review rating 4.5/5

Anonymous Families - 13/09/2020 Confirmed reviews ALL

Love to stay at grand mercure

Dear Yudhi S., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi GEneral Manager

Good stay

Customer review rating 4.5/5

Dewi N. S. Families - 01/09/2020 Confirmed reviews ALL

comfortable room, service excellent by the staffs

Dear Ms. DEWI NITA S., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

Clean room

Customer review rating 4.5/5

Rafli R. Business - 30/08/2020 Confirmed reviews ALL

Very happy

Dear Mr. RAFLI r., Sugeng Siang! Selamat Siang! We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Rachmad Suwardi General Manager

Good stay

Customer review rating 4.5/5

Marcella Families - 28/08/2020 Confirmed reviews ALL

It's great

Dear JENI SETIAWATI K., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager
Customer review rating 4.5/5

Erli Business - 25/08/2020 Confirmed reviews ALL

This hotel is well located, good stay, nice and better room-upgrade facility as Accor membership reward

Dear ERLI M., Sugeng Siang! Selamat Siang! We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. As our elite member we are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Rachmad Suwardi General Manager

Very comfy room

Customer review rating 4.5/5

Thee C. N. Couples - 23/08/2020 Confirmed reviews ALL

Good place to stay Spacious room

Dear PRESTHYO CAROLLINE N., Sugeng Siang! Selamat Siang! We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Rachmad Suwardi General Manager

Awesome Room, Happy Stay

Customer review rating 4.5/5

Rinto W. Families - 18/08/2020 Confirmed reviews ALL

Just Internet & wifi connecting not good in my Room 2221

Dear Mr. RINTO W., Thank you for taking the time to tell us about your experience at the Grand Mercure Surabaya City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachmad Suwardi General Manager

Good stay

Customer review rating 4.5/5

F. Business - 15/08/2020 Confirmed reviews ALL

My room nice and breakfast at pool side

Dear F. FELIX, We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

Good stay

Customer review rating 4.5/5

Daniel Business - 13/08/2020 Confirmed reviews ALL

glad that your hotel enacts a strict health and safety protocol.

Dear Mr. Daniel L., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. our hotel has sertified by ALLSAFE Accor standart protocol and we will always provide maximaum service to our guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

Good stay

Customer review rating 4.5/5

Ahmad Couples - 26/03/2020 Confirmed reviews ALL

Great Experience

Dear Ahmad, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rachmad Suwardi General Manager

Centrally located

Customer review rating 4.5/5

Suresh J. Couples - 25/03/2020 Confirmed reviews ALL

Grand Mercure Surabaya is very centrally located with easy access to the city airport railway and bus station. The rooms were very nicely decorated.

Dear SURESH J., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

Great Location, nice building

Customer review rating 4.5/5

Yohanes H. Solo - 22/03/2020 Confirmed reviews ALL

Very warm welcome and helpful from starting we arrive at the lobby , great service and great assistance. Variety breakfast selection, traditional local food options as well international food Great presentation buffet, cleanliness at the room , secure and comfortable ...

Dear YOHANES H., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

The place is well located, have a delicious breakfast and good accommodation.

Customer review rating 4.5/5

Erwin A. Business - 22/03/2020 Confirmed reviews ALL

Really enjoyed, really satisfied and look forward to stay in this hotel again.

Dear ERWINDYA A., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

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