Mövenpick Surabaya City

Customer review rating (ALL Rating) 4.8/5 1,203 reviews

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Description

Hotel extras

  • The hotel is located near business districts, shopping centers and the carnival park area.

  • Near Maspion Square

  • Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.

  • Enjoy free daily activities during your stay with us.

  • Guests enjoy free WiFi in the rooms and publicareas.

Our accommodation(s)

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Hotel location

Mövenpick Surabaya City

Jl Ahmad Yani No 71, Margorejo, Wonocolo
60238 SURABAYA
Indonesia

GPS:-7.314266, 112.734917

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Patita Restaurant

Patita restaurant offers a selection of authentic Indonesian, Asian and Western cuisine in buffet and a la carte formats.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,203 reviews

TripAdvisor Rating  5.0/5  279 reviews

Certificate of excellence 2024

very helpful staff, unfortunately little bit noisy from train track in front of hotel

Customer review rating 3.5/5

Kwikan Couples - Confirmed reviews ALL

The room is 'oke', did not realize it was Grand Mercure hotel so the room design is typical Accorhotel which I am not the fan of it. Staff is very helpful with some note for restaurant staff. As 5 stars hotel, the restaurant staff shall aware on customer need. Breakfast is not 5 star class, its really basic food they served.

Dear K., We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

This was much improved re services compared with my last stay

Customer review rating 4.0/5

Minh L. N. Business - Confirmed reviews ALL

The staff are nice and effective. Responsive and well attentive

Dear L. Minh N., We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Nice hotel

Dear FAIZHER Y., We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Short but comfortable stay

Customer review rating 4.0/5

Sanjay V. Business - Confirmed reviews ALL

The stay was comfortable, and the staff was efficient and friendly. However, the hotel needs grooming of staff to come up to a Movenpick standard. One thing that is badly needed is proficiency in English language. It's difficult to communicate at this property.

Dear Sanjay V., We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services esspecially our communication. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Exellent service, great stay

Dear YUNUS K., We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

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Other web-users rate our hotel

  • 134 reviews 6.7/10 Location
  • 552 reviews 8.7/10 Room
  • 807 reviews 9.4/10 Service
  • 9 reviews 8.9/10 WiFi
  • 342 reviews 8.7/10 Cleanliness
  • 170 reviews 9/10 Vibe
  • 170 reviews 8.1/10 Breakfast

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