Grand Mercure Surabaya City

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Grand Mercure Surabaya City

Customer review rating (ALL Rating) 4.5/5 342 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • The hotel is located near business districts, shopping centers and the carnival park area.

  • Near Maspion Square

  • Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.

  • Enjoy free daily activities during your stay with us.

  • Guests enjoy free WiFi in the rooms and publicareas.

Hotel location

Grand Mercure Surabaya City

Jl Ahmad Yani No 71, Margorejo, Wonocolo
60238 SURABAYA
Indonesia

Telephone +62 31 99845999

Fax +62 31 99845999

Contact email

  • By plane

    JUANDA At 15km / 9 miles

  • By train

    MARGOREJO At 0km / 0 miles

GPS:-7.314266, 112.734917

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Patita Restaurant

Patita restaurant offers a selection of authentic Indonesian, Asian and Western cuisine in buffet and a la carte formats.

Our accommodation(s)

Grand Mercure Surabaya Margorejo features 241 rooms overlooking Surabaya City. Enjoy ultimate comfort and spaciousness for your relaxation.

Our guest reviews

Our guest reviews for
Grand Mercure Surabaya City

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  342 reviews

TripAdvisor Rating  5.0/5  210 reviews

Certificate of excellence 2022

Silence room

Customer review rating 4.5/5

Aries S. G. Families - Confirmed reviews ALL

We booked 1 non smoking executive room for two night stay. Room is large, it is nice, but on second day we smelt the cigarette smoke. Parking area is small, difficult to park big car like SUV.

A quick, EXCELLENT stop-over

TripAdvisor rating 5.0/5

BarryE138 TripAdvisor review

We wanted a nice place for a single night in Surabaya, convenient to the airport as well as the city. This property is perfect for that. Very nice fit-out and the staff, especially Bu Atika, are superb. Very thoughtful preparation for us as well as follow-through afterward...

Comfy stay

TripAdvisor rating 4.0/5

guninta16 TripAdvisor review

I stayed at the hotel during Eid holiday. The check in experience was adequate. Two rooms were ready while I had to wait for approx. 10 mins for the remaining room. Executive suite was located at the top floor. The rooms were spacious with a living room and one rest room in the living room. The walk in closet and bathroom were also spacious. I felt welcome as Accor member by their daily complimentary afternoon tea, which was fulfilling. The hotel was located close to toll road, not too close to various shopping malls to Surabaya but it was adjacent to the main road/boulevard so I think going to the various places was manageable with private vehicle. The cons were the lack of food variety during breakfast, small swimming pool and small gym facility. Yhe two treadmill were broken on my second day of stay. Tried to ask the staff for help but he left citing that he would call the engineer but in the end didn't return to the facility. Overall, I think the hotel was good for business stay, definitely not for a long stay for a gym freak.

Dear Mr/Mrs Guninta Warm greetings from Grand Mercure Surabaya City! We are very grateful for your experience of visiting our hotel. It's great for us to receive positive feedback. We have also noted your comments that still need improvement. Please accept our most sincere apology that we failed to deliver your expectation. Again, thank you for sharing your comments and we hope that your next visit will be much better than previous one. Eksi Ayuningtyas General Manager

a very valuable one day staycation

Customer review rating 4.5/5

Indah Families - Confirmed reviews ALL

best staycation ever with a great horizon view of surabaya city

Dear Mrs. Indah A., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for being Accor member and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Customer review rating 5.0/5

Joko N. A. Families - Confirmed reviews ALL

Nice breakfast, clean room, great pool. The services are excellent!

Dear Mr. Joko Ngalimanto A., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and being loyal as Accor member, we do hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Another good stay as usual

Customer review rating 4.0/5

Katie Business - Confirmed reviews ALL

Warm welcome from reception name James and staff very helpful. I always love to stay in Grand Mercure Surabaya, got free upgrade into executive suite. Check in & check out process very smooth. Breakfast taste Ok but need more variant. Traffic in this hotel area quite crowded.

Dear Ms. Katie S., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for being loyal as a member of Accor, we do hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Perfect staycation

Customer review rating 5.0/5

Ndre Families - Confirmed reviews ALL

Thank you Grand Mercure, my staycation was perfect. Amenities and everything set up in my room was according my request and perfect. Thanks to all team who are kind and warm welcoming

Dear Mr. Andreas H., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for being loyal as a member of Accor, we do hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Very good

Customer review rating 4.5/5

Henny A. Families - Confirmed reviews ALL

Nice place ..clean and the food great

Dear Mrs. Henny A., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

full of surprise stay

Customer review rating 5.0/5

Ridwan K. Business - Confirmed reviews ALL

this breathtaking stay experience, contributed from a consistent and persistent service from all staf an level; FO, FnB, GM. making my stay so memorable

Dear Mr. Ridwan K., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for being loyal as a member of Accor, we do hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Business stay 10.Apr.22

Customer review rating 4.5/5

Eugene S. Business - Confirmed reviews ALL

Pre arrival communications with Ibu A.TIKA was efficient and detailed. Overall as expected the whole stay experience was good and a more in depth could not be made due to my stay being short less then 10 hours. Was disappointed I could not enjoy my welcome doing as though waiting at the ground floor lounge for approx 10 minutes there was no service. My take away breakfast box was sufficient and complete. Check in experience was attended professionally and my room was provided with a welcome platter of snacks. Tried checking in again on the 12th/5am but was told the rooms were not available for 12th until 1300 hours hence proceeded to other Mercure hotel.

Dear Captain Eugene S., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Well located , clean, good breakfast, nice nice nice

Customer review rating 5.0/5

Carolina H. Families - Confirmed reviews ALL

First, the breakfast very yummy , and many option food Room clean, good location forr shopping in pakuwon, every employee in hotel very nice

Dear Ms. Carolina h., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Well located, easy to access close to high way, excellent service

Customer review rating 4.5/5

Widodo Solo - Confirmed reviews ALL

Wonderful short stay, spacious room and clean, excellent service especially thanks to Ms. Atika, she is very attentive, helpful, and friendly. As accor plus member, hotel provide room upgrade, welcome amenities, welcome drink voucher, and afternoon tea service. Well done Grand Mercure Surabaya Thanks for memorable hospitality.

Dear Mr. Rintis E., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Nice staycation but a lot of ants around my room

Customer review rating 4.0/5

Ndre Families - Confirmed reviews ALL

Room was good, amenities well provided especially afternoon tea I like the black cake and fried tofu. Maybe the minus was a lot of ants in working desk, table and chair, couch and some are on the bed where I slept. Breakfast taste is improved from my last stay. Anyway thank you Grand Mercure

Dear Andreas H., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have well noted regarding ants found in the table, working desk, even in your bed. We have sent a strong message to our pest control company who take care of our property. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager Eksi Ayuningtyas General Manager

Amazing Stay

TripAdvisor rating 5.0/5

rizkynas2021 TripAdvisor review

The way they personalized me was amazing. They put some pictures of me on the bed and provide me some snacks and cake for free! Checked in was so smooth helped by Fhany and his staffs. Won’t forget to mention Atika who has been attached with me from pre Arrival until my departure! Good Work Grand Mercure Surabaya!

Dear rizkynas2021, Thank you for staying at Grand Mercure Surabaya City Hotel and taking the time to write a positive review. We are very pleased to learn that you loved our hotel, especially excellent facilities and the services that you received from our staff Fhany and Atika. Your amazing compliment had been forwarded to everyone in the team. Your very kind words are undoubtedly a great motivation for all of us to serve our best at all time. We are looking forward to your upcoming visit, anytime soon. Eksi Ayuningtyas General Manager

Business Stay 16.Feb.21

TripAdvisor rating 5.0/5

capteugenesebastian Business - TripAdvisor review

Had a very comfortable stay pampered by a very efficient, professional a willing team. Lovely breakfast, Good pandemic precautions and clean. Guess relations officer Atika was efficient and professional.

Dear Captain Eugene, we would like to say thank you for your review about Grand Mercure Surabaya City. We are delighted that you have a comfortable stay with us. We are happy that you have experienced breakfast, good health protocol and cleanliness that meet your expectations. Also, it is our pleasure to hear that Ms. Atika had demonstrated her professionalism in taking care your needs. These really motivate us to be better in the future. Looking forward to welcoming you back at Grand Mercure Surabaya City. Warmest regards,

Very Good

TripAdvisor rating 4.0/5

Prima1204 Business - TripAdvisor review

The room is clean. The staff are very helpfull. A little bit trouble... if we can say... We check in at 1.30 am. The personil on duty did't understand how to redeem point... No body explain that the minibar is included in room fare until the cleaning boy told us on the last day.

Dear Prima1204, Warm greetings from Grand Mercure Surabaya City! Thank you for taking the time to provide a review of our hotel. We apologize if your visit did not match your expectations especially our service. We hope to see you soon again on our next visit. Best regards, Eksi Ayuningtyas General Manager

Great experiences, excellent service.

TripAdvisor rating 5.0/5

yudytjahjono Business - TripAdvisor review

Eventhough stayed in this hotel for one night as an accorplus gold member, my experiences in this hotel was great. I was personally attended by the duty managers. Especially Mr Samsul, the front desk duty manager was very polite and helpfull. As a duty manager, he even had time to deliver my luggage to the room. I was feeling honoured. The breakfast experiences was great. Another restaurant duty manager (sorry, i forgot the name) bought some fresh juice for me and even take selfie with me. Eventhough some dish was seasoned blandly, generally my breakfast experiences was very superb. The executive suite room was very spacious, modern, stylish and very clean. I enjoyed complimentary welcome cakes and in-room cofee machine. It's my pleasure to stay again in this hotel.

Dear yudytjahjono, Thank you for staying at Grand Mercure Surabaya City Hotel and taking the time to write a positive review. We are very pleased to learn that you loved our hotel, especially excellent facilities and the services that you received from our staff especially Samsul and our Manager Restaurant. Your amazing compliment had been forwarded to everyone in the team. Your very kind words are undoubtedly a great motivation for all of us to serve our best at all time. We are looking forward to your upcoming visit, anytime soon. Eksi Ayuningtyas General Manager

Best Accor hotel in Surabaya

TripAdvisor rating 5.0/5

YapDenny TripAdvisor review

This is easily the best Accor Hotel in Surabaya, very new and modern. Breakfast restaurant has a nice look and spacy. Special thanks and mention to Diah and Mila from the front office who have helped us to find and ship our kid's lost shoe and our precious YL diffuser! They were very attentive to help us from beginning until it was found and sent over to our house. Will definitely stay here again when we return to Surabaya.

Dear YapDenny, We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team Diah and Mila. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

First Impression for staying 3 weeks

TripAdvisor rating 5.0/5

purwadirama Business - TripAdvisor review

Good things : - Quiete a new hotel - Clean and luxurious interior - Close to Juanda airport (approx. 30 min) - Close to the toll gate (approx. 12 min) - Close to some shopping mall (Royal, Marina, and Maspion square) - Accor member benefit are implemented (me as a Platinum member got a free room upgrade and free evening snack, LOL) Bad things : - Lack of hospitality even I've stay for 3 weeks, they didn't recognize as a loyal guest. - Very Limited parking space - Very limited breakfast menu (maybe due to Covid situation). And then amazingly they don't provide cereal for a breakfast (even a motel always had a cereal for breakfast, come on guys, seriously?) - Need to call the housekeeping to get my laundry. I've told them many times to always bring my laundry after it's finished, but they never did. - You will got a special treatment if you are a flight attendant. (I'm just a normal person who need some place to stay, so I'm not special for them even though I spend 3 weeks stays there) - Somehow to many RESERVED board everywhere (I don't know who reserved so many table everywhere and everytime, still become mysterious for me, LOL)

Dear Mr. Rama P, Thank you for taking the time to tell us about your experience at Grand Mercure Surabaya City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachmad Suwardi General Manager

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