Grand Mercure Surabaya City

Grand Mercure Surabaya City

Customer review rating (ALL Rating) 4.6/5 469 reviews

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Hotel extras

  • The hotel is located near business districts, shopping centers and the carnival park area.

  • Near Maspion Square

  • Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.

  • Enjoy free daily activities during your stay with us.

  • Guests enjoy free WiFi in the rooms and publicareas.

ALLSAFE approved hotel

Hotel location

Grand Mercure Surabaya City

Jl Ahmad Yani No 71, Margorejo, Wonocolo
60238 SURABAYA
Indonesia

GPS:-7.314266, 112.734917

Telephone +62 31 99845999

Fax +62 31 99845999

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Patita Restaurant

Patita restaurant offers a selection of authentic Indonesian, Asian and Western cuisine in buffet and a la carte formats.

Our accommodation(s)

Grand Mercure Surabaya Margorejo features 241 rooms overlooking Surabaya City. Enjoy ultimate comfort and spaciousness for your relaxation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  469 reviews

TripAdvisor Rating  5.0/5  227 reviews

Strategic Location

Customer review rating 3.5/5

Virgorini I. Business - Confirmed reviews ALL

Strategic Location, Luxury Hotel, I got the Room 1922, facing the Maspion Square and the Train Crossing. The Train Crossing is busy during the night from 09.00 PM - 02.00 AM, for light sleeper I recommend to choose the other side (facing the RSAL). The AC in the room cannot be shut down or lowered down, for Asma people and cold temprature sensitive, recommend using thermal cloth for sleeping, the AC temp is 20C. in Level 19, the all the telco signal (Telkomsel, Indosat and XL-Axiata) is bad, and upon 08.00PM when the guest is crowed, the Wifi also bad. even the room service officer need to change EDC looking the best signal. The room is spacious, comfy dan Luxury. the bed is comfortable and clean.

good

Customer review rating 5.0/5

J Solo - Confirmed reviews ALL

good

Dear Mr. Bryan Adrian W., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

good stay, hospitality is excellence

Customer review rating 4.0/5

Ketut W. Business - Confirmed reviews ALL

Although it sis not in the prime location, but it's in the ideal location, relatively near to the airport and within the reach of the some important government institution office The hospitality of the hotel member is excellence, from arrival through end It's a third stays for me and the last time I stayed in the executive suite in 2022, for 3 nights Seems like they have a plumbing problem, for the last day/night my stay, wher ethe debit of the water is not function very well

Dear Mr. Ketut W., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have noted your comment about low debit of water where still below your expectation, please allow me to express my sincerest apologies. I personally have addressed this issue to our Chief Engineering for improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Excellent

Customer review rating 5.0/5

Febri G. Business - Confirmed reviews ALL

Good Service

Dear Mr. Febri G., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experiences and being loyal as ALL member, we do hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

Nice room

Customer review rating 4.5/5

Fernandes Business - Confirmed reviews ALL

Good stay..

Dear Mr. Fernandes, We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have well noted your comments during breakfast, we did review with the team to understand the issue for improvement. As a much valued loyalty member , your feedback is important to us as it helps us to improve the services and facilities that we provide. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager

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Other web-users rate our hotel

  • 74 reviews 6.8/10 Location
  • 294 reviews 9.2/10 Room
  • 395 reviews 9.2/10 Service
  • 10 reviews 6.8/10 WiFi
  • 207 reviews 8.6/10 Food
  • 165 reviews 8.7/10 Cleanliness
  • 139 reviews 9.1/10 Amenities
  • 122 reviews 9.5/10 Vibe

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