Grand Mercure Surabaya City
Customer review rating (ALL Rating) 4.5/5 342 reviews
ALLSAFE approved hotel
The hotel is located near business districts, shopping centers and the carnival park area.
Near Maspion Square
Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.
Enjoy free daily activities during your stay with us.
Guests enjoy free WiFi in the rooms and publicareas.
Jl Ahmad Yani No 71, Margorejo, Wonocolo
60238 SURABAYA
Indonesia
JUANDA At 15km / 9 miles
MARGOREJO At 0km / 0 miles
GPS:-7.314266, 112.734917
Check-in from - Check out up to
Patita restaurant offers a selection of authentic Indonesian, Asian and Western cuisine in buffet and a la carte formats.
More Lobby Bar serves light snacks, classic mocktails, fresh juices and authentic Indonesian coffee.
Our stylishly furnished world class gym features modern fitness equipment. Open daily from 06.00 to 22.00.
Indulge in the spa experience at Grand Mercure Surabaya Margorejo. Our spa combines high class expertise with local flavors to deliver the best experience. Our highly trained spa masseurs provide unmatched personalised service.
Our professional team is on standby to ensure that your wedding at our hotel is a day to remember forever.
Grand Mercure Surabaya Margorejo features 241 rooms overlooking Surabaya City. Enjoy ultimate comfort and spaciousness for your relaxation.
100% genuine reviews from our guests
Find out moreCustomer review rating 4.5/5
Aries S. G. Families - Confirmed reviews ALL
We booked 1 non smoking executive room for two night stay. Room is large, it is nice, but on second day we smelt the cigarette smoke. Parking area is small, difficult to park big car like SUV.
TripAdvisor rating 5.0/5
BarryE138 TripAdvisor review
We wanted a nice place for a single night in Surabaya, convenient to the airport as well as the city. This property is perfect for that. Very nice fit-out and the staff, especially Bu Atika, are superb. Very thoughtful preparation for us as well as follow-through afterward...
TripAdvisor rating 4.0/5
guninta16 TripAdvisor review
I stayed at the hotel during Eid holiday. The check in experience was adequate. Two rooms were ready while I had to wait for approx. 10 mins for the remaining room. Executive suite was located at the top floor. The rooms were spacious with a living room and one rest room in the living room. The walk in closet and bathroom were also spacious. I felt welcome as Accor member by their daily complimentary afternoon tea, which was fulfilling. The hotel was located close to toll road, not too close to various shopping malls to Surabaya but it was adjacent to the main road/boulevard so I think going to the various places was manageable with private vehicle. The cons were the lack of food variety during breakfast, small swimming pool and small gym facility. Yhe two treadmill were broken on my second day of stay. Tried to ask the staff for help but he left citing that he would call the engineer but in the end didn't return to the facility. Overall, I think the hotel was good for business stay, definitely not for a long stay for a gym freak.
Dear Mr/Mrs Guninta Warm greetings from Grand Mercure Surabaya City! We are very grateful for your experience of visiting our hotel. It's great for us to receive positive feedback. We have also noted your comments that still need improvement. Please accept our most sincere apology that we failed to deliver your expectation. Again, thank you for sharing your comments and we hope that your next visit will be much better than previous one. Eksi Ayuningtyas General Manager
Customer review rating 4.5/5
Indah Families - Confirmed reviews ALL
best staycation ever with a great horizon view of surabaya city
Dear Mrs. Indah A., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for being Accor member and we hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager
Customer review rating 5.0/5
Joko N. A. Families - Confirmed reviews ALL
Nice breakfast, clean room, great pool. The services are excellent!
Dear Mr. Joko Ngalimanto A., We very much appreciate your comments regarding your stay at the Grand Mercure Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and being loyal as Accor member, we do hope your next visit will be as pleasant as the previous one. Sincerely, Eksi Ayuningtyas General Manager
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