Fairmont Ambassador Seoul

Customer review rating (ALL Rating) 4.6/5 3,053 reviews

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Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu, 07335 SEOUL, South Korea

Description

Hotel extras

  • A modern reception space offering Express Self Check-In & Check-Out Kiosks.

  • Panoramic Han River views from the majority of guest rooms.

  • Fairmont Fit will be closed on the third Tuesday of each month (Subject to change)

  • The pool is open to children aged five years and above, accompanied by a responsible adult.

Our accommodation(s)

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Hotel location

Fairmont Ambassador Seoul

Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu
07335 SEOUL
South Korea

GPS:37.525269, 126.929134

Telephone
Fax +82 2-3395-6170

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,053 reviews

TripAdvisor Rating  5.0/5  712 reviews

Certificate of excellence 2024

Lovely Experienced

TripAdvisor rating 5.0/5

MITZI JASMINE M TripAdvisor review

I loved the ambiance and atmosphere . The staff are so friendly and attentive. They are so knowledgeable on their job especially the food that they served. I had a 4 Cours Meal . Also let me add that if you're a member to ALL or Accor you get 20-30% discount. The food was outstandingly great ! Colourful , tastes super great & cooked with detailed ingredients . Kudos to the Chef! Shout out to Brian & Celine of Mariposa 23 Fairmont Seoul !

Is this the Fairmont experience?

TripAdvisor rating 2.0/5

kr_heuristics TripAdvisor review

Pros - Accor priority welcome and tier services have been well - Check-in at Gold Lounge was kind and prompt. - It is one of the best hotel facilities in Korea. - It is convenient because the subway and shopping mall are connected underground. Cons - It's a zero-paper policy, but the guest card and consent form are paper. - The Gold lounge was cluttered and there was noise. - I think the food was not of good quality compared to other hotels. - I don't think the manage is good compared to good facilities. - The facilities are good, but I think there was a lack of consideration for the customers. - There was construction on the road in front of the hotel at midnight and no understanding or notice was received due to the noise related to this. - It also suggests that sound insulation is not good. Ref. - The elevator and key card sometimes malfunction, so it was replaced once. Conclusion. Is this the Fairmont experience talking about at the Fairmont Hotel?

Dear kr_heuristics, Thank you for sharing your detailed feedback with us. We are glad to hear that you appreciated our Accor priority welcome, tier services, and the prompt, kind check-in at the Gold Lounge. It is also great to know that you found our facilities to be among the best in Korea and that the underground connection to the subway and shopping mall added to your convenience. Regarding your concerns, while we strive to minimize paper usage, we are not fully adhering to a zero-paper policy at this time. However, we value your feedback on this matter and will continue to explore ways to further reduce paper where possible. The noise from the street construction was unexpected, as it was a district-planned event beyond our control. We apologize for any disturbance this may have caused during your stay. We understand how important a quiet environment is for our guests, and we will do our best to communicate such matters in advance in the future. Additionally, we sincerely apologize for the malfunction of the key card. We are addressing this issue to ensure it does not happen again. If you could provide more specific details regarding your concerns with the Gold Lounge noise, food quality, and facility management, we would greatly appreciate it. Your feedback is invaluable as we work to improve these areas and enhance the overall guest experience. Please don’t hesitate to contact us directly if you'd like to discuss further. We are committed to continuously improving and providing the best possible experience for our guests. Thank you again for choosing Fairmont Ambassador Seoul, and we look forward to welcoming you back for an even better stay in the future. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Perfect Stay for Business and Pleasure

TripAdvisor rating 5.0/5

Mathew0111 Business - TripAdvisor review

I have stayed here several times for business and every time has been fantastic. The staff is always super friendly and helpful, the breakfast superb and the rooms are great as well. The location right between two subway stops, close to multiple bus lines and next to the Hyundai mall is great.

Dear Mathew0111, Thank you so much for taking the time to share your wonderful feedback. We are delighted to hear that each of your stays with us has been fantastic, and that you find our staff friendly and helpful. It is also great to know that you enjoy our breakfast offerings and the comfort of our rooms. We are pleased that our location, with its convenient access to public transportation and shopping mall, has added to your positive experience. We truly value your loyalty and look forward to welcoming you back on your next business trip. Thank you. Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Shameful customer service

TripAdvisor rating 1.0/5

frequentraveler65 Business - TripAdvisor review

The customer service of the Fairmont is appalling for a hotel of this category. A very expensive designer suit of mine was damaged by their laundry service, and they refused to take responsibility. They claimed the discoloration “resulted from sweat and friction”, as if we were talking about a sweater. The damage was obviously caused by improper strong ironing on a delicate fabric (linen). Besides, most of the buttons on the suit were broken by the laundry, which is a further proof of the unacceptable handling of such an expensive garment. The hotel recognized it and had the buttons replaced, but they would not recognize that the same rough handling caused a discoloration of the suit. I find it unacceptable that you cannot safely hand your garments to a supposedly 5 star hotel. Neither me, nor anyone else in my company will ever set foot in the Fairmont again.

Dear frequentaveler65, Thank you for your patience and for allowing us the opportunity to review your concerns. As mentioned in our previous correspondence, and after a thorough review, we have concluded that the damage to your suit did not occur on our premises. We sincerely understand your frustration, and we regret that we cannot take responsibility for this issue. We appreciate your understanding in this matter. Should you have any additional questions or need further assistance, please feel free to reach out. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Excellent stay

Customer review rating 5.0/5

Jean W. Couples - Confirmed reviews ALL

Had a wonderful stay, thoroughly enjoyed Gold Room. Gold Club Lounge was Marvellous. The staff were very Attentive and friendly. Duco was very informative and friendly giving us quite a bit of information which was very helpful. The staff also made our friend David who visited from Seoul University very welcome. He thoroughly enjoyed spending the evening with us in the gold club lounge. Thanks again for a wonderful stay at Fairmont Ambassador 🇦🇺🇦🇺

Dear Jean W., Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you had a wonderful stay and thoroughly enjoyed the Gold Room and Gold Club Lounge. It’s especially heartwarming to know that Duco and the rest of our team were attentive and made your visit memorable. We’re also thrilled to hear that your friend David from Seoul University felt welcomed and enjoyed his time with you in the lounge. It was a pleasure having you all as our guests, and we truly appreciate your positive feedback. We look forward to welcoming you back to Fairmont Ambassador Seoul in the future. Warm regards, 김 수지드림 Guest Experience & Quality Assurance Manager

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Other web-users rate our hotel

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  • 322 reviews 7.9/10 Comfort
  • 274 reviews 8.7/10 Amenities
  • 258 reviews 8.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.