Fairmont Ambassador Seoul

Customer review rating (ALL Rating) 4.5/5 3,348 reviews

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Description

Hotel extras

  • A modern reception space offering Express Self Check-In & Check-Out Kiosks.

  • Panoramic Han River views from the majority of guest rooms.

  • Fairmont Fit will be closed on the third Tuesday of each month (Subject to change)

  • The pool is open to children aged five years and above, accompanied by a responsible adult.

Our accommodation(s)

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Hotel location

Fairmont Ambassador Seoul

Fairmont Ambassador Seoul, 108 Yeoui Daero Yeongdeungpo Gu
07335 SEOUL
South Korea

GPS:37.525269, 126.929134

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,348 reviews

TripAdvisor Rating  5.0/5  585 reviews

Certificate of excellence 2023

Excellent service. Thank to the staff and especially mr.Bek

TripAdvisor rating 5.0/5

ayubkh0n TripAdvisor review

The hotel itself beautiful and the service here is the true definition of luxury service. The staff named Bek is a remarkable staff at the hotel, showcasing exceptional interpersonal skills and a high level of professionalism. I will visit the hotel in the near future!

Dear Ayubkh0n, Thank you very much for your kind words and for sharing your wonderful experience with us. We are thrilled to hear that you found our hotel to be beautiful and that the service you received exceeded your expectations, reflecting the true essence of luxury hospitality. Your recognition of our staff member, Bek, is greatly appreciated. We are delighted to hear that Bek's exceptional interpersonal skills and professionalism made a positive impact on your stay. Providing outstanding service is at the heart of what we do, and we're glad that Bek exemplified this during your time with us. We're honored that you plan to visit our hotel again in the near future. We look forward to welcoming you back and ensuring that your next stay with us is just as memorable as the last. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Extremely thankful to Camlle on front desk!

TripAdvisor rating 5.0/5

olice d TripAdvisor review

chely thankful to Camlle on front desk! I lost an expensive ring while shopping, but I need to go airport urgently. Camlle was helping me calling the store,the building and head-office continuously from Saturday to Monday and kept connected with me! She had quick response to arrange me taxi to store and airport made me catch the flight as well! She is extremely friendly, professional, kind, smart and responsible! Feeling lucky to meet such outstanding staff in FAIRMONT will come back again!

Dear oliced2016, Thank you so much for taking the time to share your experience with us, and for your kind words regarding Camlle's exceptional assistance. We are incredibly grateful for your recognition of her efforts during such a challenging time. Losing something as valuable as an expensive ring can be distressing, especially when you have urgent travel plans. We are thrilled to hear that Camlle went above and beyond to assist you in every possible way, from contacting the store and building to arranging transportation swiftly and efficiently. We're glad to hear that Camlle's quick response in arranging transportation to the store and then to the airport allowed you to retrieve your ring and catch your flight on time. Her friendly, professional, kind, smart and responsible demeanor truly embodies the level of service we strive to provide to all our guests. We are truly grateful for your kind words and for choosing to stay with us at Fairmont Ambassador Seoul. We look forward to welcoming you back again in the future and providing you with another exceptional stay. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Best service and welcoming

TripAdvisor rating 5.0/5

KOREYADA U Business - TripAdvisor review

One of the best luxury hotel I have seen in S Korea and service was very good. The hotels design is unique, it is beautiful at night. I really loved the atmosphere at M29 and Mariposa.There was staff called Bek had very polite welcoming with professional manners, plus very attentive.

Dear Koreyada U, Thank you so much for your wonderful feedback regarding your recent stay at Fairmont Ambassador Seoul. We are thrilled to hear that you found our property to be one of the best in South Korea and that you were impressed by our exceptional service. We take great pride in the unique design of our hotel, and it's heartwarming to know that you found it beautiful, especially at night. We're delighted to hear that you enjoyed the ambiance at M29 and Mariposa; creating memorable experiences for our guests is always our goal. Your recognition of our staff member, Bek, is truly appreciated. We will be sure to pass along your kind words to him. Providing polite, welcoming, and attentive service is at the core of what we strive for, and we're thrilled to hear that Bek exceeded your expectations with his professionalism. Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another exceptional experience soon. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Very pleasant stay

TripAdvisor rating 5.0/5

Antonette A TripAdvisor review

From check in to check out, all the staff were friendly, helpful and very accommodating. It was a very pleasant stay overall. The hotel was excellent. Large rooms with modern fixtures and luxe amenities. The hotel smelled amazing too. Truly a 5-star experience!

Dear 410antonettea, Thank you for sharing your delightful experience with us. We are thrilled to hear that from the moment of your check-in to your departure, our staff provided you with friendly, helpful, and accommodating service. Ensuring our guests feel welcomed and well taken care of is of utmost importance to us, and we are delighted that you found your stay to be very pleasant overall. We're pleased to know that you enjoyed our excellent facilities, including the large rooms with modern fixtures and luxurious amenities. Your appreciation of the ambiance, including the inviting scent of the hotel, warms our hearts. Providing a truly 5-star experience is what we aim for, and we're delighted to have achieved that during your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another exceptional experience in the future. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

Comfortable stay. Kind and attentive staffs

TripAdvisor rating 5.0/5

Su Ji K TripAdvisor review

The view is amazing and staff were attentive, kind, efficient and courteous. Best hotel we’ve ever stayed in. Excellent service from the moment we got off from the taxi for arrival till departure. Our room was ready although we came in earlier than check in time and a staff managed my room to be ready so that we could explore seoul earlier than we expected.

Dear 134sujik, Thank you so much for your glowing review and for choosing to stay with us at Fairmont Ambassador Seoul. We are thrilled to hear that you had such a fantastic experience and that our team was able to make your stay memorable from start to finish. Providing exceptional service and ensuring our guests' comfort is always our top priority, and we're delighted that you found our staff to be attentive, kind, efficient, and courteous throughout your stay. It's wonderful to hear that you enjoyed the stunning view and that our team was able to accommodate your early arrival by ensuring your room was ready ahead of schedule. We sincerely appreciate your kind words and the opportunity to have been a part of your Seoul experience. We look forward to welcoming you back to [Hotel Name] in the future for another exceptional stay. Warm regards, Claire Kim Guest Experience & Quality Assurance Manager Fairmont Ambassador Seoul

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Other web-users rate our hotel

  • 555 reviews 9.5/10 Location
  • 941 reviews 8.9/10 Room
  • 1,060 reviews 8.5/10 Service
  • 386 reviews 9.4/10 Vibe
  • 346 reviews 9.1/10 Cleanliness
  • 298 reviews 8.2/10 Comfort
  • 275 reviews 9/10 Breakfast
  • 258 reviews 8.8/10 Amenities

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