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The perfect holiday, at the perfect resort, attended by the perfect staff. Everything about our family holiday was just made perfect thanks to Angsana Villa Resort Phuket. After delay in Singapore then flying in late into Phuket, finding out we got an upgrade just made our day. Then escorted to the 4 day villa was magical, from the pick up service from our villa to the golf cart to breakfast this is truly the gem in Phuket. Have i told you how nice the staff were, that made it even better. the 4 bedroom villa with its own pool, was huge and amazing with all the amenities you would ever need. We were playing hide and seek. Its really close to 7/11 so you can stock up about anything you wanted. It was safe and secure, we saw people walking their kids and dohgs in the afternoon and night. We felt it was like our home in Phuket. The Resort is one huge intergrated facility from the beach all the way to the golf resorts and surrounding area. They have everything you need and want, with tonnes of activity. Ask concierge for anything you want outside of the resort, i.e, night markets, island hopping etc.

We booked a four bedroom villa at the Angsana resort thinking it would give us space and freedom should we want it, away from the crowds of the main hotel Having stayed a few nights at the neighbouring property, the Banyan Tree, wow, what an utter shock! We arrived and after a swift friendly check in, we were ferried out of the resort by the hotel shuttle service, some 10 mins away to what seemed like an inland residential area. We arrived at our villa for a further shock. The villa was old, so tired and in need of a great deal of updating & tlc. It was probably built about 20 years ago and felt as though it had never been modernised. The kitchen was very dated, water damaged in parts (to some of the cabinets), the air conditioning was on full blast so it felt we’d arrived in the arctic, furnishings were old and in parts battered, the pool area was functional but not inviting and had with views over an algae-ridden lagoon. Not at all what was advertised. The bedrooms (although clean) were better, but by the time we reached upstairs, we’d decided we were not spending our 7x night stay in this awful house, away from the resort and its facilities. There was no Wi-Fi. The hotel provided us with an emergency mobile phone which was all we could use to make contact and ask that they collect us immediately. Long and short of it- they did. It took them 2 hr to find us alternate accommodation in a 3 bedroom (not much better than our 4 bedroom) which we had to accept overnight, as there was nothing else available in the main hotel. We spent hours looking at alternative accommodation options in Phuket to remedy our holiday. Nothing was available. The banyan tree had available accommodation but disappointingly wouldn’t offer us a decent rate - the rate being offered was a high season rate of more than 4 x what we’d paid for our room per night, despite a gesture of a small discount. So, we checked out of Phuket entirely and left for Khao Lak, a much quieter seaside resort 2 hour north. Not the holiday we had originally planned, but we managed to remedy what could have been the worst holiday ever! Ps. The Angsana hotel was full to the brim, also tired and seemed unable to cope with the volume of business it had attracted. The staff were tired, over worked and seemed a bit fed up with the complaints. We weren’t the first to complain about the villas. The duty manager confessed she’d dealt with a similar complaint the previous night. Although we were offered us a room in the main hotel a few nights later, the hotel was unappealing. It was absolutely heaving - the breakfast was awful, the catering clearly unable to cope. We had dinner in one of the restaurants on the night we stayed. This was ok - although expensive and not worth the price paid. Overall, I would suggest travellers look elsewhere. The Angsana is yesterday’s brand. Tired, in need of investment and care and attention, but commanding 5* rates. Not worth it. Save your money & go elsewhere.

I was at Angsana Villas Resort Phuket for 3 days and thoroughly enjoyed every moment of my stay. I was greeted by a wonderful team led by Michael. Edy, Angie & Helena were so helpful throughout my stay. I was so impressed of the level of service offered to me. The rooms were spacious and comfortable. Housekeeper did a fantastic job by keeping the villa spotless. One thing you should definitely try is the Atoll (floating cocktail bar/restaurant). The food was delicious in all the outlets. I would recommend this hotel not only for business travelers, but families as well as honeymooners too.

On my Mist recent visit to Angsana resort I'd like to mention 2 ladies there whi were extremely helpful and friendly to me and my husband. Helena and Penee went iver and above for me and I really appreciate their time and effort. Thank you

We had a few issues with the first villa we were given. Helena went out of her way to move us and make sure everything was perfect. 5 star service…thanks for everything Helena! Would definitely recommend Angsana Villa Resort for a family stay