Rixos President Astana 5 stars

Customer review rating (ALL Rating) 4.6/5 702 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Unique location

  • Unique Lobby bar

  • Meetings & Events

  • Largest Spa in town

  • Traditional Turkish restaurant

Our accommodation(s)

Hotel location

Rixos President Astana

Kunayeva 7
010000 ASTANA
Kazakhstan

GPS:51.133834, 71.42131448

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  702 reviews

TripAdvisor Rating  4.5/5  500 reviews

Lovely atmosphere.

Customer review rating 4.5/5

Rob Business - Confirmed reviews ALL

A super room with great service. Let down by breakfast

Dear Mr. G., Thank you for your feedback. We are very happy to receive such a nice comment with a good impression about the hotel! We will wait for your next stay with us again. Best regards, Guest Relation Departmnet

Old but gold!

Customer review rating 4.0/5

Anu Business - Confirmed reviews ALL

Overall experience was nice. Staff is super helpful. This outweighs that the hotel is old and obviously need at least some renovation in the rooms and probably general common facilities. But one thing is extremely bad in the hotel that some guests are smoking in the hotel. And they are smoking not only in the rooms but also in the common areas. Some other guests from China have opened their room doors and smoked the whole day and night having some parties on the 6th floor. So it was terrible smoking smell on all the floor. I have informed about this to the staff but obviously nobody could help me with that for unknown reason. This is very bad and need urgent attention to it.

Dear Mr. M., We are very sorry that you had to face such a situation during your stay. On the days of your visit, guests in neighboring rooms were warned about the smell on the floor. We will definitely take into account all your comments and pass them on to our management. We hope this situation did not spoil your overall impression of our hotel. Best regards, Guest Relations Department

Amazing

Customer review rating 5.0/5

Nahsen A. Business - Confirmed reviews ALL

Amazing, very hospitality, cozy, friendly staff Thanks to everyone especially mr tansel and all the operation staff. 10/10

Dear Nahsen A., We appreciate your comments regarding your stay at the Rixos President Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Department

The service was awful and the staff is not trained properly

Customer review rating 0.5/5

Daria Business - Confirmed reviews ALL

I would suggest for the staff to be trained and learn English. It is unacceptable to be in a 5 star hotel and the staff not to be capable of speaking English

Dear Ms.D., First and foremost, allow us to express our sincere gratitude for choosing Rixos President Astana for your recent stay. We thank you for sharing your experience with us.Your opinion is extremely important to us. At Rixos President Astana, we take all feedback very seriously and are constantly striving to improve the quality of our services. All of your comments have already been brought to the attention of management. We sincerely hope for the opportunity to regain your trust in the hotel and look forward to welcoming you back to provide you with a much improved experience. Best regards, Guest Relation team

Nice stay

Customer review rating 4.0/5

Raymond Business - Confirmed reviews ALL

Hotel with friendly staff and good facilities but need to do better regarding service level.

Dear Mr. Raymond, We are pleased that our staff has made you happy with their friendly service. We are very sorry that you had to face such problems during your stay. We sincerely apologize for the inconvenience. We hope that next time it will not happen again and your visit to us will be as comfortable and wonderful as possible. Best regards, Guest Relations Department

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Other web-users rate our hotel

  • 139 reviews 9.1/10 Location
  • 258 reviews 7/10 Room
  • 345 reviews 8.9/10 Service
  • 178 reviews 9.1/10 Breakfast
  • 123 reviews 8/10 Food
  • 100 reviews 7.9/10 Vibe
  • 87 reviews 8/10 Amenities
  • 84 reviews 5.1/10 Cleanliness

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Customer review rating (ALL Rating) 4.1/5 (322 reviews)

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