Swissôtel Al Ghurair 5 stars

Customer review rating (ALL Rating) 4.3/5 2,924 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Connected to Al Ghurair Centre, Dubai's first shopping Mall

  • Kid approved! Family friendly accommodation with special treats for our young guests

  • Complimentary shuttle service to La Mer Beach 3 times per day.

  • Home to Little Explorer's brunch, the award winning family friendly culinary activity

  • Award winning Swissotel Spa & Sports, rated amongst the top 3 Spa's in Dubai by Tripadvisor

Our accommodation(s)

Hotel location

Swissôtel Al Ghurair

Po Box 185051, Umar Bin Al Kattab Road, Deira
185051 Dubai
United Arab Emirates

GPS:25.269321, 55.316925

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,924 reviews

TripAdvisor Rating  4.5/5  3,322 reviews

Certificate of excellence 2023

Excellent hotel for the price paid.

TripAdvisor rating 5.0/5

willdejager Solo travel - TripAdvisor review

Five star all around. Good for a business trip. After a five out of seven night stay in the Swissôtel Al Ghurair, I am satisfied. Because of my Accor All Gold Member status, I was upgraded to a executive room on the 18th floor (1801). Professional staff at reception and although it was only 1 pm and check-inn officially isn't until 4, my room was ready. Fast elevators to go up. On the day of my arrival fresh fruit was brought to me. The room is large and clean. The actual standard of housekeeping is immaculate and the housekeeper is one of the friendliest and service minded persons, I have ever encountered. I have doubled my daily tip. Very good bathroom, although elderly people or people with mobility issues may find it hard to get into the bath/shower. It is quite a step. Safe and minibar (empty upon arrival, but you can buy a package to fill it) provided. Bottled water provided. Or fill it with the much cheaper drinks from the Carrefour in the adjacent shopping mall, like I did. Slow but reliable WiFi with only once a breakdown in a Zoom meeting with my office. But that can happen. There is an executive lounge, but not the usual afternoon drinks and canapés. The staff at reception told me that this is because of the holy month of Ramadan, but even after Iftar the lounge stays dark. The room has no balcony, but that was clear when I booked. I did miss a bar, but I was told that not serving alcohol is a decision of the owner, not Swissôtel. So, that is to be respected. For a nearby bar you can walk in ten minutes to the Chelsea Arms in the Sheraton Dubai Creek. Nice garden with plenty of sunbeds and a small pool. Unfortunately a lot of screaming and shouting kids around and I can understand that the lifeguard doesn't intervene, while the actual parents are complacent in educating and correcting their offspring. The hotel also has a very good and large gym. And a very central location with two metro stops within walking distance and many nice restaurants. And the hotel had its own exit in the nearby shopping mall. It can be convenient on a hot day that you don't have to go outside for all your necessities.

Lack of proper sercvice

TripAdvisor rating 3.0/5

Ragkha TripAdvisor review

I have just faced this huge hotel but not pleased at all. Weak services till now . We have resereved the room more than one week ago. We hoped to get a room equiped for 3 . Unfortunatly even the bed was not available. Also other services. I will update other points during my stay.

Great stay!

Customer review rating 5.0/5

Salim Families - Confirmed reviews ALL

Excellent staff at the check in!

Excellent customer service, well located

Customer review rating 5.0/5

Camara Families - Confirmed reviews ALL

Overall a wonderful experience. Definitely worth it

Good stay

Customer review rating 5.0/5

Mae C. Friends - Confirmed reviews ALL

So convenient, near metro and next to a mall

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Other web-users rate our hotel

  • 1,648 reviews 9.3/10 Location
  • 2,036 reviews 7.7/10 Room
  • 4,468 reviews 8.9/10 Service
  • 42 reviews 7.3/10 WiFi
  • 1,024 reviews 7.1/10 Breakfast
  • 824 reviews 7.6/10 Cleanliness
  • 171 reviews 9.1/10 Wellness Area
  • 31 reviews 3.1/10 Bar

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