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Mercure Birmingham North Barons Court Hotel 3 stars

Customer review rating 3.7/5 313 reviews

Mercure Birmingham North Barons Court Hotel
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+ 17 Services
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Room 1

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Hotel extras

  • In-house bar & restaurant serving authentic local dishes

  • Conference and banqueting facilities for up to 700 guests

  • Five flexible meeting rooms for business events

  • Popular wedding reception destination

  • Nearby Lichfield Cathedral and Chasewater National Park

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • BIRMINGHAM INTNLPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Birmingham North Barons Court Hotel

Walsall Road
Walsall Wood
WS9 9AH
walsall
united kingdom

Tel: +441543452020

Fax: (+44)1543361276

Check-in from 14h00

Check out up to 12h00

  • WALSALL TOWN CENTRE : 

  • By plane

    BIRMINGHAM INTNL At 38km / 24 miles - Shuttle paying

  • By train

    BHAM INTERNATIONAL At 38km / 24 miles

GPS :52.623689, -1.936357

Our accommodation(s)

Single RoomNon contractual photo

  • Max. number of persons: 1
  • Area: From 15 m² / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Double StandardNon contractual photo

  • Max. number of persons: 2
  • Area: From 15 m² / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Twin RoomNon contractual photo

  • Max. number of persons: 2
  • Area: From 15 m² / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Family roomNon contractual photo

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

King RoomNon contractual photo

  • Max. number of persons: 2
  • Area: From 15 m² / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Double ExecutiveNon contractual photo

  • Max. number of persons: 2
  • Area: From 15 m² / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

THE BRASSERIE

Type of cuisine: Regional

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BRASSERIE BAR

Non contractual photo

Chill out and relax in The Brasserie Bar. Enjoy our light snacks, organise a business lunch or simply delight in a refreshing drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 170 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Mercure Birmingham North Barons Court Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

313 reviews

tripadvisor

TripAdvisor Rating 3.5/5

819 reviews

It's a room in the middle of a pandemic

Customer review rating 3.7/5

Anonymous Families - 23/12/2020 Confirmed reviews ALL

The man at the desk was lovely

Dear JANE B., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Hadley Operations Manager

Well located

Customer review rating 3.7/5

Sidnei D. S. Business - 15/12/2020 Confirmed reviews ALL

Very good experience I just came to visit in the wrong time (Lockdown) so no dinner or breakfast but overall it was fine

Dear SIDNEI DE S., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Hadley Operations Manager

Poor stay

Customer review rating 3.7/5

Jonathan S. Business - 05/12/2020 Confirmed reviews ALL

The hot water didn't work I'm the morning so I couldn't shower before work

Dear Jonathan, Thank you for taking the time to tell us about your experience. I am extremely sorry to heard about the hot water issue. Please allow me to express my sincerest apologies. We have now identify the issue and corrective action have been taken. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Le Henaff General Manager Mercure Barons Court Hotel Walsall

Very polite staff & lovely rooms!

Customer review rating 3.7/5

Faith D. Couples - 18/10/2020 Confirmed reviews ALL

The hotel staff was very welcoming as soon as both me and my partner walked in, they helped with a situation which was my fault on my behalf by booking wrong dates for a months time. They were very understanding and manged to sort us a room that day, which we were very grateful for. The hotel and our room was clean and up to standard, if not better. I certainly will be using this hotel again and I would like to thank the Barons staff for making us feel so welcome. Such a beautiful place!

Dear FAITH D., We very much appreciate your kind comments regarding your stay at the Mercure Birmingham North Barons Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to seeing you again in the near future. Sincerely, Philip Hadley Operations Manager

Excellent customer service

Customer review rating 3.7/5

Johnathan Solo - 14/10/2020 Confirmed reviews ALL

Excellent

Dear JOHNATHAN C., We very much appreciate your kind comments regarding your stay at the Mercure Birmingham North Barons Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Hadley Operations Manager

Comfortable Stay

Customer review rating 3.7/5

Steve Couples - 16/09/2020 Confirmed reviews ALL

Disappointed that we were charged for cooked breakfast when booking, only to find on arrival that it was breakfast in a bag, wasn’t impressed with the guy on the desk when I mentioned that we’d paid for full breakfast, he was uninterested. However on day 2 we were greeted by Julie who was very nice and ask if all was well, we told her about the breakfast charge, she apologised and said she would sort at checkout, which she did with a big smile and a wee song to send us on our way, “lovely person” thank you Julie...

Dear STEPHEN R., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Hadley Operations Manager

Comfortable stay

Customer review rating 3.7/5

Steve Business - 16/09/2020 Confirmed reviews ALL

2 night stay for business due to good location

Dear STEPHEN JOHN W., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Hadley Operations Manager

Very helpful reception staff

Customer review rating 3.7/5

Kevin M. Business - 10/04/2020 Confirmed reviews ALL

The restaurant closing time that appeared on the Accor app was apparently wrong and I arrived expecting to be able to have an evening meal. I was disappointed after a long busy day to find out the restaurant had closed earlier than the time declared on the app. The very kind lady on reception arranged for a hot meal to be delivered from an outside restaurant and I was very grateful for the effort she made to look after me. Thank you

Lovely stay

Customer review rating 3.7/5

Vicki Couples - 20/03/2020 Confirmed reviews ALL

Really good welcome wasn't satisfied with the first room we had so was moved with no problem other room was very nice and spacious syaff was very helpful been the 4th time staying there and will definitely stay again

Good value accommodation

Customer review rating 3.7/5

Nick Business - 19/03/2020 Confirmed reviews ALL

Always helpful friendly staff, good sized rooms, plenty of breakfast choice with helpful staff.

Didnt Stay

Customer review rating 3.7/5

Anonymous Friends - 17/03/2020 Confirmed reviews ALL

Cancelled down the booking within policy and didn't stay due to football match cancelled down in the area.

Awful!

Customer review rating 3.7/5

Steve S. Business - 12/03/2020 Confirmed reviews ALL

This was one of my worst hotel experiences ever. I was assigned room 207. The window didn't close properly causing disruption due to the draught and road noise. The cistern lid on the toilet didn't fit. It was impossible to adequately control the temperature of the water in the shower. These issues were mentioned at check out resulting in a 50% reduction in the room rate which was appreciated but I still consider the experience unacceptable.

Dear STEVE S., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Richard Payton General Manager

Lift not working, broken shower

Customer review rating 3.7/5

Anonymous Business - 12/03/2020 Confirmed reviews ALL

Lift not working, broken shower

Dear TOBY H., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Hadley Operations Manager

needs improvement

Customer review rating 3.7/5

R T. Solo - 09/03/2020 Confirmed reviews ALL

Lift not working again as on my previous visit. I have been using this hotel for several years,when Mecure took over I thought it would get the tlc it needed,sadly, it hasn't happened. Breakfast on Sunday morning was chaotic, people having to clear a table,continually having to ask for food and beverages to be replenished, why have two inexperienced people working when the hotel is full? Not their fault,they did their best. The staff work hard and are always helpful but need more of them. Not sure if I will return in future.

Dear RITA T., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Payton General Manager

OK as a one night stop

Customer review rating 3.7/5

Ms Friends - 07/03/2020 Confirmed reviews ALL

Unfortunately lift not working. Couldn't get shower to work, as only a one night stay not a problem but would have complained if longer.

Dear MICHELLE S., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Hadley Operations Manager

Cheap Stay

Customer review rating 3.7/5

Anonymous Couples - 24/02/2020 Confirmed reviews ALL

Cheap stay. But other hotels offer a nicer experience for a just few pounds more.

Dear NATHAN M., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Payton General Manager

Nicer inside than outside

Customer review rating 3.7/5

Christine H. Families - 09/02/2020 Confirmed reviews ALL

Stayed one night . The room was nice, the bed comfy and it was clean. However, the shower fixing was broken and I had to hold the shower head when showering. The breakfast was good. The hotel looks shabby on the outside and there was a skip with a mattress next to it in the carpark.

Dear CHRISTINE H., We very much appreciate your comments regarding your stay at the Mercure Birmingham North Barons Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Hadley Operations Manager

Decent accommodation at fair prices

Customer review rating 3.7/5

Andy H. Business - 06/02/2020 Confirmed reviews ALL

Well maintained and comfortable room with decent wifi and a good choice buffet breakfast.

Dear ANDREW H., We very much appreciate your comments regarding your stay at the Mercure Birmingham North Barons Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Hadley Operations Manager

This time it’s poor

Customer review rating 3.7/5

Annoyed C. Business - 05/02/2020 Confirmed reviews ALL

Wrong room allocation and cleaner who forgot to replace essentials in room

Dear GAVIN D., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every c.; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Payton General Manager

OK

Customer review rating 3.7/5

Anonymous Business - 29/01/2020 Confirmed reviews ALL

Room good, but dinner hopeless

Dear JOHN H., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Dinner service did suffer on the night of the 21st due to a sudden staff illness, so again please accept my apologies. I can assure you it dinner service usually runs quite smoothly, so sorry we fell short on this occasion. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Hadley Operations Manager

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