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Mercure Birmingham North Barons Court Hotel 3 stars

Customer review rating (ALL Rating) 3.7/5 315 reviews

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Mercure Birmingham North Barons Court Hotel
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+ 16 Services

Hotel extras

  • In-house bar & restaurant serving authentic local dishes

  • Conference and banqueting facilities for up to 700 guests

  • Five flexible meeting rooms for business events

  • Popular wedding reception destination

  • Nearby Lichfield Cathedral and Chasewater National Park

Hotel location

Mercure Birmingham North Barons Court Hotel

Walsall Road
Walsall Wood
WS9 9AH walsall
united kingdom

Tel: +441543452020

Fax: (+44)1543361276

Check-in from 15h00

Check out up to 12h00

  • WALSALL TOWN CENTRE: 

  • By plane

    BIRMINGHAM INTNL At 38km / 24 miles - Shuttle paying

  • By train

    BHAM INTERNATIONAL At 38km / 24 miles

GPS:52.623689, -1.936357

Hotel services

Check-in from - Check out up to

In summary
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

THE BRASSERIE Non contractual photo

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 170 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 140 people

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Our guest reviews for
Mercure Birmingham North Barons Court Hotel

100% genuine reviews from our guests

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ALL Rating 3.7/5

315 reviews

TripAdvisor Rating 3.5/5

834 reviews

Family Visit To Stonall

TripAdvisor rating 3.0/5

lynne563 12/09/2021 TripAdvisor review

On arrival, we were a bit disappointed with the outside decor, very tired looking in bad need of a good facelift. Entering, the lobby looked okay and friendly staff on reception. The lower floor and different areas has been tastefully decorated, the bar and restaurant area all good, breakfast was really good, but we wanted something for evening meal but the menu very very limited and was not good at all, eat out ! all cooked from frozen, like oven chips, the lasagne was inedible and the cod bites rock hard and not hot, the soup was like a pudding obviously from a powder mix There are no bedrooms on the ground floor, we were put on the second floor and I could hardly breath with all the flights of stairs, so I think if you have a lot of luggage etc it was a nightmare, I asked if we could be put lower floor but none available. So when booking you should ask, especially if you have breathing difficulties or any disability, as you would not be able to stay there as the one small lift was out of order???? Once on the second floor it was like hike to get to your room? Room was okay, but only had one chair, no table with hotel info on!, no easy chair although there was room for them, we had to sit on the bed all the time, but if you wanted to go down stairs the seating was fabulous no telephone either, bathroom was okay very clean which means so much, feel sorry for the maids/cleaners have to troop up all those stairs! on looking out the bathroom window I saw something flapping ? it was a great chunk of soffit or boarding broken away but just held there by some wiring that had been nailed to it. Staff were okay, but I think the poor manager must be pulling his hair out with the condition of this much loved Hotel of many years ago? But still would not have liked being on the second floor, this is a lesson learnt for us, before we book any hotel in the future we will ask, if a lift is installed and working, glad we only had Two nights, I missed breakfast on the second day as I could not face going back to the room! If you are young you don't mind the trek up a few flights, but young families should be warned too carrying kiddies up steep narrow stairs. the price is reasonable etc: No I would not stay there again!

Was hoping this hotel had improved

TripAdvisor rating 1.0/5

Spoonwother Business - 18/07/2021 TripAdvisor review

After 2 stays about a year apart, I can now honestly state that this hotel does not meet the standard usually experienced at any Accor hotel, let alone a Mercure branded site. The while place reflects an obvious lack of investment and is the most tired establishment I've had the misfortune to book. The presentation of food is unbelievable. The dishes I ordered had no resemblance to what I had ordered and where would you be served a Piri Piri chicken and skin on potatoes with a salad garnish with the salad used as the base of the dish? Virtually inedible mush is the best I can say. Don't blame the staff, they're trying. Looks like the owners have run out of money and the will to provide acceptable facilities. Avoid at all costs. I'd rather sleep in a tent.

Great location

Customer review rating 5.0/5

Wayne C. Business - 25/02/2021 Confirmed reviews ALL

Pleasant stay friendly staff

It's a room in the middle of a pandemic

Customer review rating 3.0/5

Anonymous Families - 23/12/2020 Confirmed reviews ALL

The man at the desk was lovely

Dear JANE B., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Hadley Operations Manager

Well located

Customer review rating 2.5/5

Sidnei D. S. Business - 15/12/2020 Confirmed reviews ALL

Very good experience I just came to visit in the wrong time (Lockdown) so no dinner or breakfast but overall it was fine

Dear SIDNEI DE S., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Hadley Operations Manager

Poor stay

Customer review rating 0.5/5

Jonathan S. Business - 05/12/2020 Confirmed reviews ALL

The hot water didn't work I'm the morning so I couldn't shower before work

Dear Jonathan, Thank you for taking the time to tell us about your experience. I am extremely sorry to heard about the hot water issue. Please allow me to express my sincerest apologies. We have now identify the issue and corrective action have been taken. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Le Henaff General Manager Mercure Barons Court Hotel Walsall

Very polite staff & lovely rooms!

Customer review rating 5.0/5

Faith D. Couples - 18/10/2020 Confirmed reviews ALL

The hotel staff was very welcoming as soon as both me and my partner walked in, they helped with a situation which was my fault on my behalf by booking wrong dates for a months time. They were very understanding and manged to sort us a room that day, which we were very grateful for. The hotel and our room was clean and up to standard, if not better. I certainly will be using this hotel again and I would like to thank the Barons staff for making us feel so welcome. Such a beautiful place!

Dear FAITH D., We very much appreciate your kind comments regarding your stay at the Mercure Birmingham North Barons Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to seeing you again in the near future. Sincerely, Philip Hadley Operations Manager

Excellent customer service

Customer review rating 4.0/5

Johnathan Solo - 14/10/2020 Confirmed reviews ALL

Excellent

Dear JOHNATHAN C., We very much appreciate your kind comments regarding your stay at the Mercure Birmingham North Barons Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Hadley Operations Manager

Comfortable Stay

Customer review rating 3.5/5

Steve Couples - 16/09/2020 Confirmed reviews ALL

Disappointed that we were charged for cooked breakfast when booking, only to find on arrival that it was breakfast in a bag, wasn’t impressed with the guy on the desk when I mentioned that we’d paid for full breakfast, he was uninterested. However on day 2 we were greeted by Julie who was very nice and ask if all was well, we told her about the breakfast charge, she apologised and said she would sort at checkout, which she did with a big smile and a wee song to send us on our way, “lovely person” thank you Julie...

Dear STEPHEN R., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Hadley Operations Manager

Comfortable stay

Customer review rating 3.0/5

Steve Business - 16/09/2020 Confirmed reviews ALL

2 night stay for business due to good location

Dear STEPHEN JOHN W., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Hadley Operations Manager

Very helpful reception staff

Customer review rating 4.0/5

Kevin M. Business - 10/04/2020 Confirmed reviews ALL

The restaurant closing time that appeared on the Accor app was apparently wrong and I arrived expecting to be able to have an evening meal. I was disappointed after a long busy day to find out the restaurant had closed earlier than the time declared on the app. The very kind lady on reception arranged for a hot meal to be delivered from an outside restaurant and I was very grateful for the effort she made to look after me. Thank you

Lovely stay

Customer review rating 3.5/5

Vicki Couples - 20/03/2020 Confirmed reviews ALL

Really good welcome wasn't satisfied with the first room we had so was moved with no problem other room was very nice and spacious syaff was very helpful been the 4th time staying there and will definitely stay again

Good value accommodation

Customer review rating 4.5/5

Nick Business - 19/03/2020 Confirmed reviews ALL

Always helpful friendly staff, good sized rooms, plenty of breakfast choice with helpful staff.

Didnt Stay

Customer review rating 5.0/5

Anonymous Friends - 17/03/2020 Confirmed reviews ALL

Cancelled down the booking within policy and didn't stay due to football match cancelled down in the area.

Awful!

Customer review rating 0.5/5

Steve S. Business - 12/03/2020 Confirmed reviews ALL

This was one of my worst hotel experiences ever. I was assigned room 207. The window didn't close properly causing disruption due to the draught and road noise. The cistern lid on the toilet didn't fit. It was impossible to adequately control the temperature of the water in the shower. These issues were mentioned at check out resulting in a 50% reduction in the room rate which was appreciated but I still consider the experience unacceptable.

Dear STEVE S., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Richard Payton General Manager

Lift not working, broken shower

Customer review rating 2.0/5

Anonymous Business - 12/03/2020 Confirmed reviews ALL

Lift not working, broken shower

Dear TOBY H., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Hadley Operations Manager

needs improvement

Customer review rating 3.0/5

R T. Solo - 09/03/2020 Confirmed reviews ALL

Lift not working again as on my previous visit. I have been using this hotel for several years,when Mecure took over I thought it would get the tlc it needed,sadly, it hasn't happened. Breakfast on Sunday morning was chaotic, people having to clear a table,continually having to ask for food and beverages to be replenished, why have two inexperienced people working when the hotel is full? Not their fault,they did their best. The staff work hard and are always helpful but need more of them. Not sure if I will return in future.

Dear RITA T., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Payton General Manager

OK as a one night stop

Customer review rating 3.5/5

Ms Friends - 07/03/2020 Confirmed reviews ALL

Unfortunately lift not working. Couldn't get shower to work, as only a one night stay not a problem but would have complained if longer.

Dear MICHELLE S., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Hadley Operations Manager

Cheap Stay

Customer review rating 2.5/5

Anonymous Couples - 24/02/2020 Confirmed reviews ALL

Cheap stay. But other hotels offer a nicer experience for a just few pounds more.

Dear NATHAN M., Thank you for taking the time to tell us about your experience at the Mercure Birmingham North Barons Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Payton General Manager

We were very pleasantly surprised

TripAdvisor rating 5.0/5

jrawcli2 Couples - 29/12/2019 TripAdvisor review

A warm welcome. Comfortable beds, nice and quiet. We hadn't booked breakfast but were please to be offered it at a very reasonable price and very good it was too. Our daughter lives in Walsall so we've stayed in many hotels in the locality and this is the only one we'll stay at in future.

Dear jrawcli2, We are so happy you enjoyed your stay with us over the Christmas period and hopefully you will be back in the New year to visit your family again. Wishing you a Happy New Year. Kind Regards Richard Payton General Manager

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