Mercure Warwick Honiley Court Hotel 3 stars

Excellent attention given by staff. Dining very good, Few minor things, carpets in need of replacement, bathroom needs attention, overall value for money.

The hotel was well located but very tired on the inside, very cold bar area. The rooms very basic, bed was uncomfortable. Dogs everywhere due to crufts, howling all night. Will avoid in the future

Our stay was great, it’s the second consecutive year that we’ve stayed in this hotel. The staff at the hotel are always smiley faced, day or night and are always more than happy to help. Everyone is very accepting of the dogs, they even have dog biscuits on the check in desk which is a nice touch. Although they can’t go into the restaurant for obvious reasons, there is more than enough room for them in the lounge area at breakfast or of an evening. The breakfast station is always well stocked of a morning. The rooms are well equipped for the needs of most, beds are comfy and wifi coverage is great.

Matthew is a star.

Reception staff and restaurant manager very helpful. Food good value. Rooms comfortable and clean. Would stay again.

Have stayed under previous ownership. Not satisfied that shower could not be used due to defective pull device which meant shower could not be used. Surprised that in a hotel that seemed to have lots of rooms I should be allocated one with non working shower but of course its difficult to change after undressing etc and in morning. This room should have been blocked as unuseable until repaired. Limited time facilities re evening meal meant that I had to forgo eating and was so dis satisfied I did not bother with breakfast (which at comparable room rates I had assumed was included in price at time of booking. Site did not make this clear. Overall NOT SATISFIED.

Excellent room and property, very quiet, but the room badly needed a refurb. I left a list of about 7 things needing attention.

Pretty good on the whole. I'd like to give a special mention to Michael, one of your staff. When you're tired and running late, it makes a world of difference when someone is genuinely friendly, welcoming and helpful. I was in a bit of a rush as I had an event to attend with the Angling Trust in the conference room- and Michael made sure I ordered a meal that would arrive quickly and made sure I was sorted. A real credit to your team, I thought. As for the room, it was pretty good but I had one small quibble or two! The main one was that the shower door didn't stay shut- and I had to wedge it with a towel to stop water going on the floor. Minor, but worth looking into. Similarly, I wish every hotel would include an easy to reach power point right by the bed, because inevitably devices run low and it's handy to charge with an alarm on, so we don't wake up late.

I stay regularly at the hotel and do so particularly as the staff are so good. Special mention to Richard who always goes above and beyond.

A fantastic welcome from Matt when we arrived to check in. Our room was bright and clean with everything we needed. Comfy beds and great shower. A little chilly but it was freezing outside! We ate in the restaurant and our waiter (also Matt) again showed excellent customer service - a real credit to the hotel. Food was delicious and very reasonably priced. Check out was speedy and again staff were very helpful. Will definitely stay again.

A short stay so that I could visit Kenilworth and Warwick so perfectly positioned. Staff friendly and room immaculately clean. Odd things that could be improved - decent toilet paper for example! And some of the carpeting and paint work around the hotel needs a touch up. Furnishings though were oristine

The hotel is much improved from its condition and comfort under a previous owner. The room was especially spacious, with a very comfortable bed. We only took breakfast, but that was good, if a little too much to eat! It will be good when the buffet returns.

Lovely stay

A nice hotel that seems to be in the process of being updated. Some aspects look a bit tired but others are much better. So for example the curtains in our room didn’t meet and the heater/air conditioning unit was noisy, but the overall decor was good and the bed very comfortable. Breakfast was fine overall but the coffee was poor. All the staff were excellent - really friendly and nothing was too much trouble.

I complained both at the property and again via email when I returned about the terrible standard of your hotel, your lack lustre security and the attitude of your staff. I was promised a follow up which has never come, so I can only assume you really don't care. Awful customer service, I would advise not staying at this run down hotel.