Grand Mercure Guangzhou Zhujiang New Town 5 stars

Customer review rating (ALL Rating) 5.0/5 184 reviews

62 Jin Sui Rd, Zhujiang New Town, Tianhe District, 510627 GUANGZHOU, China

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Grand Mercure Guangzhou Zhujiang New Town

62 Jin Sui Rd, Zhujiang New Town, Tianhe District
510627 GUANGZHOU
China

GPS:23.122519, 113.322379

Telephone
Fax +86 20 2830 6689

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

HUACHENGYUAN

Non contractual photo

Located on level 5, Huachengyuan offers exquisite Cantonese cuisine including breakfast in an elegant Chinese setting. The restaurant offers 180 seats and 6 private rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  184 reviews

TripAdvisor Rating  4.5/5  86 reviews

Cigarette Smoke So Bad You Won’t Sleep and You’ll Feel Sick

TripAdvisor rating 1.0/5

just_jim5 Couples - TripAdvisor review

I am currently trying to sleep in my “non-smoking” room on the “non-smoking” 8th floor. I can’t do it. The smell of smoke is so bad I can taste it. If you want a room that doesn’t smell of smoke ask them to put a bed for you in the fragrant smelling lobby, the Chinese restaurant, or the Lounge bar. The bed is hard too. You pay ¥1000 for a beautiful smoke filled room which explains China, if you can afford ¥1000 a night room you can afford a ¥200 fine for smoking in a room.

Dear Guest, Thanks so much for taking time to share your feedbacks with us! We are very sorry that hat your experience did not meet your expectations and please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide high standard service for our guests and your comments in terms of sound proof has been shared with our hotel management team. And we have planned to take some actions to provide better stay experience for our guests. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grand Mercure Guangzhou Zhujiang New Town

Nice hotel in good location

TripAdvisor rating 4.0/5

A G Business - TripAdvisor review

New hotel in central business district in walking distance to Opera, Canton Tower, etc. The hotel rooms are very modern but cosy. The hotel provides complimentary lounge for all guests with 24 hour drinks and food. I gave it 4 stars because there is no recognition of me as premium Accor member.

Dear Guest， Thank you for sharing your experience at Grand Mercure Zhujiang New Town through the Guest comments. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Nakita Shen General Manager

One week per month at Grand Mercure Gz

TripAdvisor rating 4.0/5

fgaudard2019 Business - TripAdvisor review

Good morning. I am staying and will continue to stay approx one week per month at the Grand Mercure Hotel Gz. For this reason this is very important to feel confortable. The first room I received had some air conditioning problem, and the room smell smoke. For this reason I change my room the first day. During my previous stay in this hotel, my room had a separate Bathroom (very nice room) However, for my last stay, the bathroom was "open" in the entrance. I was wondering if they are different design of rooms. Generally speaking, I am very happy with the service, the quality of the hotel, the breakfast and this is a great location.

My life most terrible stay

TripAdvisor rating 1.0/5

Johnson C Business - TripAdvisor review

I was stay at room which can open window but unfortunately there were midnight very noise rubbishy care under my room from 3-5 am midnight , i asked change to quite room but the room has very strong decoration smelling which I can’t stay , I have to be tolerated until 6am due to midnight I can’t sleeping all night and this was most terrible stay my life

Dear Guest, Thanks so much for taking time to share your feedbacks with us! We are very sorry that hat your experience did not meet your expectations and please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide high standard service for our guests and your comments in terms of sound proof has been shared with our hotel management team. And we have planned to take some actions to provide better stay experience for our guests. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephen Tu Executive Assistant Manager Grand Mercure Guangzhou Zhujiang New Town

Excellent location

TripAdvisor rating 5.0/5

dwanat Solo travel - TripAdvisor review

I stayed in this hotel just 1 night for the 2019 Guangzhou Marathon. It’s a new hotel and it was a bit difficult to find it at first. However, the location is very convenient. It’s within a few minutes walk from the metro and a shopping mall. It’s also easy to get a taxi from there. Wifi in the room could’ve been a bit faster. Not the major problem though. I will stay there again for 2020 Guangzhou Marathon!

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Other web-users rate our hotel

  • 610 reviews 9.3/10 Location
  • 658 reviews 7.8/10 Room
  • 971 reviews 8.7/10 Service
  • 6 reviews 0/10 WiFi
  • 418 reviews 9.4/10 Vibe
  • 229 reviews 5/10 Comfort
  • 214 reviews 8.5/10 Cleanliness
  • 104 reviews 6.5/10 Breakfast

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