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Grand Mercure Guangzhou Zhujiang New Town 5 stars

Customer review rating (ALL Rating) 4.8/5 949 reviews

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Grand Mercure Guangzhou Zhujiang New Town
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+ 17 Services

Hotel location

Grand Mercure Guangzhou Zhujiang New Town

62 Jin Sui Rd
Zhujiang New Town
Tianhe District
510627 guangzhou
china

Tel: +862028306688

Fax: (+86)20/28306689

Check-in from 14h00

Check out up to 12h00

  • By plane

    BAIYUN INTL AIRPORT At 40km / 24.85 miles

  • By plane

    BAIYUN INTL AIRPORT At 40km / 24.85 miles

  • By boat

    GUANGZHOU FERRY At 60km / 37.28 miles

  • By car

    HUANAN HIGHWAY At 3.6km / 2.24 miles

  • By train

    GUANGZHOU EAST At 6km / 3.73 miles

  • By train

    ZHUJIANG NEW TOWN At 0.45km / 0.28 miles

GPS:23.122519, 113.322379

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

HUACHENGYUAN Non contractual photo

Located on level 5, Huachengyuan offers exquisite Cantonese cuisine including breakfast in an elegant Chinese setting. The restaurant offers 180 seats and 6 private rooms.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 230 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Grand Mercure Guangzhou Zhujiang New Town

100% genuine reviews from our guests

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ALL Rating 4.8/5

949 reviews

TripAdvisor Rating 4.5/5

85 reviews

Poorly managed, very dissapoting, will not recommend to anyone！

Customer review rating 0.5/5

Z. Z. Business - 04/02/2021 Confirmed reviews ALL

The so-called 5-star hotel turns out to be a disaster. Apart from the lounge at level 5, the hotel has litterly ZERO merit! 这个所谓的五星级酒店真的是除了5楼的lounge以外一无是处！ The room is so user-unfriendly, for instances: 房间非常不人性化，设计不合理，具体体现在 1, No trash bin in the room, you have to go to wash room to dispose something every time. 卧室没有垃圾桶，不管你丢什么，必须去洗漱间；哪怕你已经自己挪到了房间，第二天清洁人员又顽固的放回去，第三天依然如此，完全不会想客人为什么要一天天自己去挪动。 2, The bath mat is useless and too thick, because when you open the doors in the bathroom, you would inevitablely move it around. 浴室的门下方没有留空间，但是地巾又特别厚，每次你开门关门，滴巾都会被挪来挪去，完全没有意义。 3, One of the 2 towels was put inside of the shower cubicle which definately will be wet, you have to take it out by yourself; 两个浴巾里有一个是放在淋浴间内的，一定会被淋湿，不知道脑子想的什么； 4，The hand washing sink/desk is too small, while the faucets are so huge, they are so incompatible, therefore you would easily hurt your hands or knock things over because of no space! 洗手台很小但是水龙头却又特别大，完全不匹配，导致没有空间，手很容易碰到，或者打翻东西； 5, No space for luggage in the entry of the room, because it senselessly occupied by a safer, you have to move the safer for making up space for your luggage, while the safer can easily been placed in anywhere else! Such a stupid placement! 进门处没有地方放行李，应该放行李的地方是一个保险箱。你得自己把保险箱挪开腾出空间去放行李箱，虽然原本的保险箱完全可以放在很多其他地方，非常不合理的摆放！ Other things dissapointing: 其他让人失望的地方 1, breakfast is poor for a 5-star hotel standard (it costs 130 CNY or so), it's outsourced to a restaurant in the same building, it closes at 10am. All the restaurant staff are super inattentitive and even somewhat rude, they clean stuff in front of you, grab things underneath your hands when you are still taking food. Also the food selection was very limited, I have seen better in much cheaper hotels; 早餐完全不像五星级酒店应该的标准，也不值130的价格，比很多经济型酒店都不如。早餐外包给了同一栋楼的餐厅，所以10点就结束了.餐厅的服务员会在你还在夹菜的时候从你的胳膊下面收东西走，态度也很差。也没有太多食物种类可以选，非常差的早餐。 2, The receptionist was cold, their system is not efficient either - no sync when you changed room;前台比较冷漠，而且关键是系统也很不高效，换了房间系统没有更新，让你等。 3, Soundproof is poor, guests in other room party while open their door, you can hear everything till 1am, and no manager/staff to stop it! 房间不隔音，有住客半夜打开门大声喧哗到一点，完全没有工作人员管。

Dear Z. Z., Thank you for taking the time to tell us about your experience at the Grand Mercure Guangzhou Zhujiang New Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

excellent

Customer review rating 5.0/5

Mailing Solo - 18/12/2020 Confirmed reviews ALL

Arthur stone are good

Dear Anna L., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nakita Shen General Manager

Nice hotel in good location

TripAdvisor rating 4.0/5

A G Business - 23/09/2020 TripAdvisor review

New hotel in central business district in walking distance to Opera, Canton Tower, etc. The hotel rooms are very modern but cosy. The hotel provides complimentary lounge for all guests with 24 hour drinks and food. I gave it 4 stars because there is no recognition of me as premium Accor member.

Dear Guest， Thank you for sharing your experience at Grand Mercure Zhujiang New Town through the Guest comments. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Nakita Shen General Manager

Well located，Nice service

Customer review rating 4.5/5

Xin T. Business - 22/08/2020 Confirmed reviews ALL

Excellent experience with reasonable price and good location，will choose again next time if it still at a good price

Dear Xin T., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikata General Manager

Pretty good

Customer review rating 5.0/5

Anonymous Business - 14/08/2020 Confirmed reviews ALL

First trip in GuangZhou，near Canton Tower，Accor members discount，wine in le lounge really cool.Lydda in guest service very helpful.come again soon.

Dear simin l., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nakita Shen

Well located. Great service.

Customer review rating 5.0/5

Amanda Couples - 12/08/2020 Confirmed reviews ALL

Our stay is perfect. Room decorated with a modern and comfy tone. Front desk service is great. Highly recommended.

Dear shenglei s., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nakita Shen

The front desk service is really good

Customer review rating 5.0/5

Jay Solo - 10/08/2020 Confirmed reviews ALL

The front desk staff which name is Jack the service is pretty good. The hotel location is in CBD so I really like it. The room is beautiful.

Dear JACK H., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Vicky Friends - 09/08/2020 Confirmed reviews ALL

Big bed let me have a good sleep during the night.

Dear RUXUE S., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nakita S.

Luxury Lite in Modern Guangzhou

Customer review rating 4.5/5

Y. Families - 05/07/2020 Confirmed reviews ALL

Very nice and french design, excellent bar and delightful food & drink, high value choice

Dear YIBING Y., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Friendly staff

Customer review rating 4.0/5

Y. Families - 28/01/2020 Confirmed reviews ALL

Pretty good in general

Dear MING YAN Y., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nakita Shen

Simply Exceeded Expectation.

Customer review rating 4.5/5

Gw Business - 18/01/2020 Confirmed reviews ALL

Room is clean and spacious. Serve snacks and refreshments complimentary at the lobby lounge all day long which is a big plus. My wife and I were taken by surprised that the hotel serve complementary supper too. It is cozy too. I felt that if the reception staffs should smile more will be great. The one that served me was ok but everyone around him seemed stressed. They are the first people that incoming guests see to check-in and first impression is very important.

Dear TECK CHEONG W., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nakita Shen

Well presented, comfortable hotel in great location

Customer review rating 4.5/5

Nathan Business - 11/01/2020 Confirmed reviews ALL

Very comfortable room, excellent service and amenities

Dear HINTON N., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nakita Shen

nice hotel

Customer review rating 5.0/5

Kevin M. Solo - 09/01/2020 Confirmed reviews ALL

Very nice hotel,i will come back next year.

Dear KEVIN Y., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nakita

nice hotel

Customer review rating 5.0/5

T. Business - 07/01/2020 Confirmed reviews ALL

Stephen and Rain and Mia both do a great job. Nice hotel.

Dear YIJUN T., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

MR.MENGZE

Customer review rating 3.5/5

Mengze W. Couples - 06/01/2020 Confirmed reviews ALL

Satisfied overall.

Dear MENGZE W., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A nice hotel to stay at

Customer review rating 4.0/5

C. M. P. Friends - 03/01/2020 Confirmed reviews ALL

Overall the hotel is nice to stay at, the hardware is good except the design of the washroom made me a bit embarrass while using, as there’s space to put my clothes and towel at the shower (will easily get wet). Second, the assets of service industry is staff, but I couldn’t feel any welcome during check in and check out. There’s no eye contact with guest, talking with the other staff during check in, never smile, guest doesn’t feel any respect at all. Front Office is the second impression of the hotel, this could ruin every hard work the hotel has done.

Dear MEI P. C., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A High Value Stay

Customer review rating 4.5/5

L. P. Solo - 31/12/2019 Confirmed reviews ALL

As usual, a high value stay. Only it was normally disappointing that there was no one particularly serving prioriy lane.

Dear P. L., Thank you for taking the time to tell us about your experience at the Grand Mercure Guangzhou Zhujiang New Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

New Hotel but Noisy Environment

Customer review rating 3.5/5

Ms L. Couples - 30/12/2019 Confirmed reviews ALL

The hotel is very new and very clean, however, I am very disappointed because there is renovation right above my room at 9AM. Suppose I would like to relax a bit during my stay but end up my headache got more severe after my vacation. If the hotel knew there were renovation going on, why don't you guys just rearrange the rooms.

Dear SIN LOONG LEONE L., Thank you for taking the time to tell us about your experience at the Grand Mercure Guangzhou Zhujiang New Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

One week per month at Grand Mercure Gz

TripAdvisor rating 4.0/5

fgaudard2019 Business - 10/12/2019 TripAdvisor review

Good morning. I am staying and will continue to stay approx one week per month at the Grand Mercure Hotel Gz. For this reason this is very important to feel confortable. The first room I received had some air conditioning problem, and the room smell smoke. For this reason I change my room the first day. During my previous stay in this hotel, my room had a separate Bathroom (very nice room) However, for my last stay, the bathroom was "open" in the entrance. I was wondering if they are different design of rooms. Generally speaking, I am very happy with the service, the quality of the hotel, the breakfast and this is a great location.

My life most terrible stay

TripAdvisor rating 1.0/5

Johnson C Business - 09/12/2019 TripAdvisor review

I was stay at room which can open window but unfortunately there were midnight very noise rubbishy care under my room from 3-5 am midnight , i asked change to quite room but the room has very strong decoration smelling which I can’t stay , I have to be tolerated until 6am due to midnight I can’t sleeping all night and this was most terrible stay my life

Dear Guest, Thanks so much for taking time to share your feedbacks with us! We are very sorry that hat your experience did not meet your expectations and please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide high standard service for our guests and your comments in terms of sound proof has been shared with our hotel management team. And we have planned to take some actions to provide better stay experience for our guests. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephen Tu Executive Assistant Manager Grand Mercure Guangzhou Zhujiang New Town

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