Grand Mercure Guangzhou Zhujiang New Town 5 stars

Customer review rating 4.7/5 475 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Grand Mercure Guangzhou Zhujiang New Town
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+ 17 Services
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Room 1

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Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Grand Mercure Guangzhou Zhujiang New Town

62 Jin Sui Rd
Zhujiang New Town
Tianhe District
510627
guangzhou
china

Tel: +862028306688

Fax: (+86)20/28306689

Check-in from 14h00

Check out up to 12h00

  • By plane

    BAIYUN INTL AIRPORT At 40km / 24.85 miles

  • By plane

    BAIYUN INTL AIRPORT At 40km / 24.85 miles

  • By boat

    GUANGZHOU FERRY At 60km / 37.28 miles

  • By car

    HUANAN HIGHWAY At 3.6km / 2.24 miles

  • By train

    GUANGZHOU EAST At 6km / 3.73 miles

  • By train

    ZHUJIANG NEW TOWN At 0.45km / 0.28 miles

GPS :23.122519, 113.322379

Our accommodation(s)

Classic Room with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Superior room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Superior room with 2 single bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 37 / 398 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Executive Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

HUACHENGYUAN

Type of cuisine: Gourmet

Located on level 5, Huachengyuan offers exquisite Cantonese cuisine including breakfast in an elegant Chinese setting. The restaurant offers 180 seats and 6 private rooms.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE BAR

Non contractual photo

Located on level 5, our Lobby Bar features French windows and is the ideal place to savour authentic French wines and local delicacies, while admiring the city views. Able to host events of up to 50 guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 230

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Grand Mercure Guangzhou Zhujiang New Town

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

475 reviews

tripadvisor

TripAdvisor Rating 5.0/5

83 reviews

Nice hotel in good location

TripAdvisor rating 5.0/5

A G Business - 23/09/2020 TripAdvisor review

New hotel in central business district in walking distance to Opera, Canton Tower, etc. The hotel rooms are very modern but cosy. The hotel provides complimentary lounge for all guests with 24 hour drinks and food. I gave it 4 stars because there is no recognition of me as premium Accor member.

Dear Guest, Thank you for sharing your experience at Grand Mercure Zhujiang New Town through the Guest comments. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Nakita Shen General Manager

Well located,Nice service

Customer review rating 4.7/5

Xin T. Business - 22/08/2020 Confirmed reviews ALL

Excellent experience with reasonable price and good location,will choose again next time if it still at a good price

Dear Xin T., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikata General Manager

Pretty good

Customer review rating 4.7/5

Anonymous Business - 14/08/2020 Confirmed reviews ALL

First trip in GuangZhou,near Canton Tower,Accor members discount,wine in le lounge really cool.Lydda in guest service very helpful.come again soon.

Dear simin l., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nakita Shen

Well located. Great service.

Customer review rating 4.7/5

Amanda Couples - 12/08/2020 Confirmed reviews ALL

Our stay is perfect. Room decorated with a modern and comfy tone. Front desk service is great. Highly recommended.

Dear shenglei s., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nakita Shen

The front desk service is really good

Customer review rating 4.7/5

Jay Solo - 10/08/2020 Confirmed reviews ALL

The front desk staff which name is Jack the service is pretty good. The hotel location is in CBD so I really like it. The room is beautiful.

Dear JACK H., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.7/5

Vicky Friends - 09/08/2020 Confirmed reviews ALL

Big bed let me have a good sleep during the night.

Dear RUXUE S., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nakita S.

Luxury Lite in Modern Guangzhou

Customer review rating 4.7/5

Y. Families - 05/07/2020 Confirmed reviews ALL

Very nice and french design, excellent bar and delightful food & drink, high value choice

Dear YIBING Y., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Friendly staff

Customer review rating 4.7/5

Y. Families - 28/01/2020 Confirmed reviews ALL

Pretty good in general

Dear MING YAN Y., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nakita Shen

Simply Exceeded Expectation.

Customer review rating 4.7/5

Gw Business - 18/01/2020 Confirmed reviews ALL

Room is clean and spacious. Serve snacks and refreshments complimentary at the lobby lounge all day long which is a big plus. My wife and I were taken by surprised that the hotel serve complementary supper too. It is cozy too. I felt that if the reception staffs should smile more will be great. The one that served me was ok but everyone around him seemed stressed. They are the first people that incoming guests see to check-in and first impression is very important.

Dear TECK CHEONG W., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nakita Shen

Well presented, comfortable hotel in great location

Customer review rating 4.7/5

Nathan Business - 11/01/2020 Confirmed reviews ALL

Very comfortable room, excellent service and amenities

Dear HINTON N., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nakita Shen

nice hotel

Customer review rating 4.7/5

Kevin M. Solo - 09/01/2020 Confirmed reviews ALL

Very nice hotel,i will come back next year.

Dear KEVIN Y., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nakita

nice hotel

Customer review rating 4.7/5

T. Business - 07/01/2020 Confirmed reviews ALL

Stephen and Rain and Mia both do a great job. Nice hotel.

Dear YIJUN T., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

MR.MENGZE

Customer review rating 4.7/5

Mengze W. Couples - 06/01/2020 Confirmed reviews ALL

Satisfied overall.

Dear MENGZE W., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A nice hotel to stay at

Customer review rating 4.7/5

C. M. P. Friends - 03/01/2020 Confirmed reviews ALL

Overall the hotel is nice to stay at, the hardware is good except the design of the washroom made me a bit embarrass while using, as there’s space to put my clothes and towel at the shower (will easily get wet). Second, the assets of service industry is staff, but I couldn’t feel any welcome during check in and check out. There’s no eye contact with guest, talking with the other staff during check in, never smile, guest doesn’t feel any respect at all. Front Office is the second impression of the hotel, this could ruin every hard work the hotel has done.

Dear MEI P. C., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A High Value Stay

Customer review rating 4.7/5

L. P. Solo - 31/12/2019 Confirmed reviews ALL

As usual, a high value stay. Only it was normally disappointing that there was no one particularly serving prioriy lane.

Dear P. L., Thank you for taking the time to tell us about your experience at the Grand Mercure Guangzhou Zhujiang New Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

New Hotel but Noisy Environment

Customer review rating 4.7/5

Ms L. Couples - 30/12/2019 Confirmed reviews ALL

The hotel is very new and very clean, however, I am very disappointed because there is renovation right above my room at 9AM. Suppose I would like to relax a bit during my stay but end up my headache got more severe after my vacation. If the hotel knew there were renovation going on, why don't you guys just rearrange the rooms.

Dear SIN LOONG LEONE L., Thank you for taking the time to tell us about your experience at the Grand Mercure Guangzhou Zhujiang New Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

life is like that you never know what you want

Customer review rating 4.7/5

Fang Business - 28/12/2019 Confirmed reviews ALL

非常好,非常满意,非常好的酒店

Dear FANG G., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.7/5

T. K. C. Friends - 27/12/2019 Confirmed reviews ALL

Staff without experience to serve VIP members ,

Dear KOK C. T., Thank you for taking the time to tell us about your experience at the Grand Mercure Guangzhou Zhujiang New Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Comfortable

Customer review rating 4.7/5

Kevin L. Solo - 26/12/2019 Confirmed reviews ALL

Comfortable but food in club lounge was not to expectation and staff do not speak English well enough. Otherwise room ok, location ok

Dear KEVIN L., We very much appreciate your comments regarding your stay at the Grand Mercure Guangzhou Zhujiang New Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Nakita Shen

Great hotel sub standard service

Customer review rating 4.7/5

Sudi Business - 13/12/2019 Confirmed reviews ALL

There are nothing to complain about the hotel and the room. Beautifully decorated and clean. Never get the welcome drink and never let me know there are event of free drink in the lounge. The room ready for me to check in. Room key can not activate all the light and appliences. When call the reception dont understand when i told her the room key or electricity not working. Should need to tell her in mandarin. Took them about 10-15 mins to bring the key up and not even an apology which they should have double check the room key that they leave in the room

Dear SUDIONO L., Thank you for taking the time to tell us about your experience at the Grand Mercure Guangzhou Zhujiang New Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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