Rixos Sungate - приглашение в страну легенд 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 4 969

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Ciftecesmeler Mevkii Beldibi, Kemer, 0 АНТАЛИЯ, Турция

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Rixos Sungate - приглашение в страну легенд

Ciftecesmeler Mevkii Beldibi, Kemer
0 АНТАЛИЯ
Турция

GPS:36.70208, 30.5727

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Факс +90 242 824 01 13

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Рейтинг ALL  4.2/5  Отзывов: 4 969

Рейтинг TripAdvisor  4.3/5  Отзывов: 7 642

The most incredible family holiday - In depth review

Примечание: Tripadvisor 5.0/5

jonnyd2811 Реальные отзывы TripAdvisor

What an amazing 10 days we had at the Rixos - Sungate. A truly special place that we will now visit very regularly. Where to start... For context we are: UK Family of 2 adults - 3 children (3,6,9) We arrived very late (early) around 3am and were greeted at reception. Bell boys helped show us to our room and brought up all of our bags. On first impression, our room (Family suite with balcony - Main building) was spacious, slightly dated decor but that didn't particularly bother us as much as other reviewers. We took a quick look out n the balcony where it was pitch black but we could see the pools all lit up below, very nice, we got the air con flowing and jumped straight into bed. We woke and opened the curtains to the most STUNNING view that transformed our opinion of the room. We were greeted via whatsapp with the daily schedule from our guest relations rep Amirreza. This guy... a total hero and a fantastic example of how to make a guest feel seen, valued and appreciated. More on that later. Next up - BREAKFAST Breakfast each day was served in the turquoise buffet restaurant. A massive selection of world foods. I find it absolutely baffling that some reviews say the buffet is 'repetitive'. Of course it is!! However its a buffet! You can choose to eat something different each day and there is ABSOLUTELY enough choice to do so! Our kids obviously opted for pancakes most mornings, however. DINNER - Evening meals Dinner was much the same as breakfast in that it was a huge selection of various foods. Far to much available to ever suggest it was repetitive. Just choose something else! There was some really beautiful presented, well cooked and delicious options. All of us managed to eat really well for our entire stay and our children loved it. We were also fortunate enough try out 2 of the A La Carte options. Both offered to us free of charge and both equally delicious. The chinese was very nice and similar to a nice UK based chinese restaurant. More sweet and sour chicken, less chicken feet. Our favourite was the seafood restaurant. Despite the fact only 1 of our party was a 'seafood fan' we absolutely loved this place. The setting on the sea front is truly stunning, live music and a 'smashing' (plates) performance. The service was great (kids were given pizzas etc..) and the wine was much nicer than the main bars. So good we tried it twice. LUNCH/SNACKS During the day, the seafood restaurant doubles as a snack bar. We sat there a few times for lunch with the sound of the waves and incredible views. Other options we tried were the Rixy kids club - Loads of options for children and adults. Favourites with our tribe were spaghetti/pasta, burgers, pizza and chips. We found ourselves mostly full from breakfast so the crisps/nuts/fresh strawberries that were brought to us regularly as we relaxed in the pool bar were often enough to see us through until dinner. However, the ice cream and patisserie place did tempt us in a few times...ok...ok ... more than a few!!! KIDS CLUB The provision for children in this hotel is truly incredible. Our eldest daughter loved the music classes and the teacher was really REALLY good. We also did science class, art class and a few others. The soft play was a big hit and our son loved the PS5s. Unfortunately for us adults our kids are sometimes anxious about being left so we didnt bother leaving them in the kids club alone despite the fact a Mummy and Daddy cocktail day was calling us. On an evening there was a carnival with sweets, popcorn, icecream , candy floss... we watched the circus and houdini performances which again we great for the children. EVENING ENTERTAINMENT As parents with young kids, our partying days are fleeting at best. We prefer an early night these days. However, unfortunately for us we had booked during 'May-fest'. Basically a music festival held within the hotel. We didn't know any of the artists however looking on social media these were HUGE acts with millions of online followers mainly from eastern europe. Not our thing. However I was still impressed by this... if we had wanted we could of watched world famous acts almost every night as part of our stay! HOWEVER. As explained, this just wasn't for us and unfortunately the noise on an evening until 2am was BOUNCING! Our room we loved slowly became a little bit of a nightmare on an evening. CUSTOMER RELATIONS One message to Amirreza explaining the above and he simply replied that he would sort it for us while we enjoyed our day at Land of Legends (absolutely epic by the way and again INCLUDED IN OUR STAY!) . We came back and we had been upgraded...Mega upgraded. We got to spend a week in a Family pool house, by the fantasy pool and bar which was truly magical and ...silent. The customer service at this hotel was superb. Nothing we asked for was ever a problem. It seemed that they were 3 steps ahead of us making sure that our stay was as perfect as possible. If we asked for something it always felt like they somehow knew we were about to ask and had already prepared a solution. Genuinely the best service we have ever received in a hotel. Amirezza, hats off to you and thanks for making this a perfect holiday for our family, something we will never forget. Also a special mention to Salim in the main restaurant. Fantastic and attentive service. OTHER HIGHLIGHTS AQUA PARK - great slides, even our 6 yr old got on the biggest slide which he was thrilled about LAND OF LEGENDS - Shuttle was great. The fact the entry and shuttle is part of your stay is brilliant and its a fanastic theme park. We went twice. POOLS - Cold (time of year) but incredibly fun. SPA - We used the spa and both had a massage and our eldest daughter had a kids treatment. Very good. RUSSIANS - Rude SUMMARY - True luxury isn't always practical for young families... For us we found Rixos Sungate a perfect balance of luxury, fun and practicality for families. We will return every year.

Our Valued Guest, We would like to express our gratitude for your valuable support regarding our services and we would be happy to serve you again on your next travel. Should you require any further assistance in any matter, please do not hesitate to let us know. Sincerest regards,

The most amazing resort!

Примечание: Tripadvisor 5.0/5

saf099 Семьи - Реальные отзывы TripAdvisor

I have stayed at a few rixos resorts now as its perfect for my young family (I have 2 and 4 year old) I have stayed at the Egypt one and premium Belek one and whilst they were both amazing, personally this one was better than both. The care and service provided by the staff especially Ibrahim and his team was amazing. Beyond 5 stars. The resort is great and caters for everything from quiet relaxing nights to more upbeat vibes when in that mood. We spent a lot of time at Rixy clubs and the staff there were really friendly and looked after both my girls and made them feel welcome. They had a range of workshops from pottery, art, woodwork and science experiments. They also had arcade rooms, an assault course a rixy restaurant and patisserie all nearby which made life very convenient and stress free. The various workshops kept both my girls entertained and busy throughout our stay. Both my girls loved the evening entertainment and Roxy disco and it was magical little experience for them. There were plenty of pools available and no shortage of sunbeds. We spent most afternoons at the fantasy pool and bar. The staff there were again wonderful. We had a shisha there most nights which was nice and relaxing. The resort also arranged land of legend. Journey was smooth and we had a wonderful time there and definitely recommend going. In terms of food there is plenty of variety. We had no issues and ate well and so did our young girls. To top off our holiday we had a reservation at the Tepenyaki Ala carte restaurant. Our chef was Siget, he absolutely brilliant! Along with his amazing culinary skills he was a great a laugh and kept us entertained throughout the evening and had a lovely chat with him. The food was exquisite! We will definitely be coming to the resort again. I would ignore the negative reviews and would definitely recommend booking with this resort.

Our Valued Guest, We would like to express our gratitude for your valuable support regarding our services and we would be happy to serve you again on your next travel. Should you require any further assistance in any matter, please do not hesitate to let us know. Sincerest regards,

Good experience. Special thanks to bartender Ali

Примечание: Tripadvisor 4.0/5

Zita Z Реальные отзывы TripAdvisor

Stayed in Rixos from 29th of april until 10th of may. Resort is huge and very beautiful, food is amazing. Really enjoyed Bloom restaurant. Also resort is spotless. The highlight of our trip was the bartender Ali - so so friendly and just amazing person, always welcomed us with smile and made us feel so comfortable. Also we really enjoyed noodle bar - amazing. Some small minuses what we noticed: 1. We had feeling many times that if you don’t tip the staff you won’t get the best from them. For example: We ordered couple times drinks from the guys on rollerskates at the main pool , and few times we never got our drink, only when we gave tip at the order we actually got our cockaitls. 2. Hotel definitely focuses more on russian guests, most of the staff speaks only russian or turkish language. 3. Room cleaning also is not at the best level. You will never know when your room will be cleaned - cleaners can arrive at your room one day at 10am or other day 2pm, one day our room wasn’t cleaned at all, so we texted our travel agent and issue was sorted quickly. 4. Also first day we arrived to hotel around 10pm and we were so hungry, but there is no food from 21:30-23:30 Overall, we would return to this resort. We had great time.

Dear Esteemed Guest, Thank you for choosing to stay at our Rixos Sungate Hotel and for your feedback. We sincerely regret that your stay did not meet your expectations in some aspects. Your comments have been forwarded to the relevant departments for future improvements. We look forward to welcoming you again and providing you with a better service that better reflects our international standards and we will do our best to ensure that your next stay is even more enjoyable. Sincerely Regards

Great hotel, but disappointing experience after check-out

Примечание: Tripadvisor 2.0/5

Beata A Реальные отзывы TripAdvisor

We had a lovely stay at Rixos Sungate – beautiful facilities, great food, and an enjoyable atmosphere overall. However, our experience after check-out left us disappointed. After reaching the airport, we realized we had forgotten two pairs of sneakers in the room – my child’s and mine, placed right next to each other. We immediately called the hotel, and they told us only one pair (mine) was found. Unfortunately, my child’s favorite sneakers were never returned, and we are convinced both pairs were left together. This raises serious concerns about the cleaning staff. The only possible explanation is that someone decided to keep the missing shoes. It's heartbreaking, especially for my child who is still upset about losing them. I’m still trying to figure out a way to get my own shoes back, but the hotel offered no solution or support. While we take responsibility for forgetting them, it’s upsetting to feel that guests' belongings might not be safe once they leave the room. This hotel has so much potential, but they should review their housekeeping team and show more care for guests even after check-out.

Great Hotel

Примечание: Tripadvisor 5.0/5

Pavel K Реальные отзывы TripAdvisor

Great Hotel with huge territory , Staff was great , World class personal(Obi , Alexey , Lilly) made our stay full of emotions , Defiantly will come back and can recommend the hotel , We have not used the SPA , I presume It's high level too

Dear Guest, Thank you for taking the time to share your experience at Rixos Sungate. We are delighted to know that your stay was an exceptional one. We look forward to the opportunity of welcoming you back to Antalya's Best Address. Kind Regards

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