Rixos Sungate Hotel 5 stars

Customer review rating 4.3/5 9,035 reviews

Book this hotel

Room 1

Number of guests
Children's age
Rixos Sungate
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+ 12 Services

Hotel extras

  • All Inclusive resort

  • World Class Sport coaches & training programmes

  • Professional entertainment

  • Convention Center

  • Beach & Party

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis Paying
  • Beach and water sports
Catering
  • Breakfast
  • 15 Restaurant(s)
  • 14 Bar(s)
Business services
  • 20 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Rixos Sungate

Ciftecesmeler Mevkii Beldibi
Kemer
 antalya
turkey

Tel: +902428240000

Fax: (+90)2428240113

Check-in from 14h00

Check out up to 12h00

  • ANTALYA CITY CENTER :  ANTALYA BUSES HOTEL GATE

  • ANTALYA MUSEUM :  ANTALYA BUSES HOTEL GATE

  • AQUARIUM :  ANTALYA BUSES HOTEL GATE

  • DUDEN WATERFALL :  ANTALYA BUSES HOTEL GATE

  • KEMER CENTER :  KEMER BUSES D400 MOTORWAY

  • KURSHUNLU WATERFALL :  ANTALYA BUSES HOTEL GATE

  • MINCITY MUSEUM :  ANTALYA BUSES HOTEL GATE

  • OLIMPOS :  FINIKE BUSES D400 MOTORWAY

  • PHASELIS :  FINKIE BUSES D400 MOTORWAY

  • TAHTALI :  FINIKE BUSES D400 MOTORWAY

  • ULUPINAR :  D400 MOTORWAY WEST DIRECTION FROM HOTEL

  • By plane

    ANTALYA AIRPORT At 72.42km / 45 miles

GPS :36.70208, 30.5727

Our accommodation(s)

Standard Room, Mountain View

Accessible room
  • Max. number of persons: 4
  • Area: From 38 / 409 sq ft
  • Views: Mountain view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Standard Room, Sea View

Accessible room
  • Max. number of persons: 4
  • Area: From 38 / 409 sq ft
  • Views: Ocean/Sea view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

LA PATISSERIE

Type of cuisine: International

Serving home made Turkish and international pastries, desserts and sweats, Patisserie Cafe is a great alternative for our guests to have a little chat with friends along with their tea and coffee.

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RIXY KIDS RESTAURANT

Type of cuisine: International

Every single detail has been considered with a focus on children... Children will have fun and parents will have a break from parenting at Rixy Kingdom. The Rixy Kingdom Yummy Restaurant takes children's culinary taste seriously.

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RESTAURANT TURKUAZ

Type of cuisine: Gourmet

Open buffet selections from the world cuisine, diet food and kids' buffet are served all together at the Turkuaz Restaurant. Serving excellent tastes from world and from the local cuisine on theme nights accompanied by the appropriate ambience.

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RESTAURANT SUPREME

Type of cuisine: Gourmet

Very special tastes from the French cuisine... Serving à la carte, the Supreme Restaurant is in the VIP Area and only available to the guests staying in the villas and special rooms. Dinners are the gourmet's festival at the Supreme Restaurant.

MERMAID A LA CARTE RESTAURANT

Type of cuisine: Mediterranean

A magnificent feast is awaiting you at the Mermaid Restaurant serving the most delicious fresh sea food from the rich depths of the Mediterranean. (Subject to extra charge)

SATAY HOUSE

Type of cuisine: International

Serving appetizing and inviting tastes from Far East, Satay House is an experimental and delicious alternative for our guests.

ALARA SNACK

Type of cuisine: Gourmet

Bordering the sea, the Alara Snack is the master of titbits and delicacies, including baked potato, pita, döner, spaghetti or French fries.

  • Monday
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CACTUS A LA CARTE RESTAURANT

Type of cuisine: Mexican

A delicious stop to chill out in the evening. The Cactus Restaurant serves hot and spicy dishes from the Mexican cuisine as well as delicious fajitas in a stunning backdrop with a spectacular seascape. The restaurant has a seating capacity of 90.

THAI NOODLE HOUSE

Type of cuisine: International

Offering delicious pasta alternatives from Far East, Thai Noodle House is the right spot for our guests to have a quick and delicious taste.

LA ROSETTA RESTAURANT

Type of cuisine: Mediterranean

Tastes of the blue Mediterranean... Magnificent pizzas, pastas.... The smell of thyme carried from the mountain tops. A sweet breeze accompanied by live music in the background... Serving à la carte, the restaurant has a seating capacity of 80.

MANDARIN A LA CARTE RESTAURANT

Type of cuisine: International

The chefs from the Far East, original flavours, a calm environment and simple elegance.... The Far Eastern cuisine is calling you. Serving à la carte, the restaurant has a seating capacity of 40. Reservation is necessary.

VERANDA

Type of cuisine: International

Offering a late breakfast, dinner, night meal and snack, Veranda Restaurant is a great alternative for our guests planning their schedule.

  • Monday
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AEGEAN A LA CARTE RESTAURANT

Type of cuisine: Regional

Two neighbouring countries on both coasts of the sea and the unique interpretations of two similar cuisines. The Aegean Restaurant offers specialities and appetizers from the Turkish and Greek cuisines with unforgettable tastes and an elegant atmosphere.

BONZAI A LA CARTE RESTAURANT

Type of cuisine: Japanese

Interesting specialities and sushi from the Japanese cuisine... Prepared by competent master chefs, sushi is the most creative delicacy of the Japanese cuisine and an indispensible flavour of oriental dinners. The restaurant has a seating capacity of 40.

RESTAURANT TEPPANYAKI

Type of cuisine: Japanese

The competent chefs on the world-famous traditional Japanese Teppanyaki stone and grill offer you a suprising experience with memorable tastes. The Restaurant has an outdoor seating capacity of 44. (Teppanyaki stone capacity 20, grill concept capacity 24)

THE DEM COFFEE AND TEA HOUSE

Located at the entrance, The Dem Coffee and Tea House welcomes you with its tea and coffee alternatives, skilled baristas and tea sommeliers.

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  • Monday
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LOTUS BAR

Time will fly away as you tap your fingers to the rhythm of the lounge music in the background sipping your drink from the cool glass... Continuous enjoyment in the company of friendly conversation... Come and enjoy the Lotus...

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  • Monday
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POOL BAR

Under the blazing sun, take a cool break... The Pool Bar is the first destination for day-long refreshments and healthy drinks.

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  • Monday
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EXCLUSIVE CLUB

Endless comfort, endless conversation... Superior entertainment in the VIP Area...

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ALARA SOHO BAR 1 2

Let the entertainment begin with world-renowned DJs, performers and shows.... A wide selection of beverages accompanied by dancing and adrenaline are awaiting you at the Alara Show Centre.

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  • Monday
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PIANO BAR

A stone's throw away from the reception of Port Queen, the Piano Bar is the meeting point at Rixos Sungate... Also hosts guide meetings.

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  • Monday
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ALARA BAR

Enjoy your drink every night at Alara Bar while watching our live shows.

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  • Monday
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VIP PIER BAR

A private service for our guest at the VIP Pier, including alcoholic and soft beverages, tea and coffee and cocktails prepared according to their recipes on demand. Working Hours: 09:00-18:00 Free for VIP Pier occupants.

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  • Monday
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SEASIDE DRINKS KIOSK

Providing canned soft drinks and bottled drinking water to our guests at the beach.

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  • Monday
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FANTASY BAR

Withs its brand new and contemporary design Fantasy Bar serves our guests all day long.

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  • Monday
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WORLDCLASS FITNESS BAR

Located at World Class Fitness Center, World Class bar offer our guests refreshing alternatives of aromatic waters and sparkling water.

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  • Monday
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VITAMIN BAR

Situated near our indoor pool, our vitamin bar serves fresh fruit juices and aromatic waters to our guests.

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  • Monday
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CHAOS DISCO BAR

Enjoy your free drink from our all inclusive concept while entertaining yourself at our disco from Chaos Bar.

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RIXY POOL BAR

A special treatment for our minor guests, Cappy fruits juices, ice-cream selections and soft beverages are served while accompanying adults can also enjoy hot beverages.

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  • Monday
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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 20

  • Maximum size: 1,724

  • Maximum capacity: 2800 people

Find out more

Our guest reviews for
Rixos Sungate

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,035 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,897 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Green and nice

Customer review rating 3.5/5

Anonymous Families - 14/06/2021 Confirmed reviews ALL

All was grate!

Dear Guest Maris J., First of all, Thank you very much for taking the time to write about your experience at Rixos Sungate Hotel. Our Hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We appreciate your comments and consider them as guidelines as to where we can improve ourselves. We look forward to welcoming you back to our hotel in the future. Best Regards Rixos Sungate Hotel Guest Relations Department

Good stay

Customer review rating 3.5/5

Davood K. Families - 12/06/2021 Confirmed reviews ALL

Location and pools were good but unfortunately no good entertainment show I seen. I went to others rixos hotels such as rixos peremium and rixos tekirova in several months ago, I seen better show in their hotels than your hotel. I called your hotel before I came to hotel, they said me that all of programs are playing. I have on children, I thought , we can seen excellent showy in rixy club . But we saddened really, because we payed much money.I told these items to your guests relation ,they Sayyed no reasonable answer. I and my family want to came to Antaliya again , are you give me discount ?

Dear Valued Guest Davood , First of all, Thank you very much for taking the time to write about your experience at Rixos Sungate Hotel. Our Hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We appreciate your comments and consider them as guidelines as to where we can improve ourselves. As you know that we have entertainment concept in Rixos Sungate. But unfortunately, we didn’t organise the entertainment programs in our hotel due to pandemic rules in accordance with the government decision. We hope that we would organise entertainement programs soon after pandemic. We also would arrange nice price for you. Please don’t hesitate to contact with me We look forward to welcoming you back to our hotel in the future. Best Regards Rixos Sungate Hotel Guest Relations Department

Very good holidays in Rixos!

Customer review rating 4.0/5

Andrei Families - 04/06/2021 Confirmed reviews ALL

We have stayed for 10 days with family. Was very pleased to have room upgrade to family superior. Rooms are clean and fresh. Hotel overall was good-looking. Main bar have a lot of different drinks with excellent service around the main pool. Were sad what second floor of Rixy club was closed and also there were no animations even for the kids.

Dear Guest Anna, Thank you for taking the time to post this review and rate your recent experience, while visiting Rixos Sungate Our team works hard to make sure our guests are comfortable and receiving our best service. We will be delighted to host you again anytime in the future if your plans will bring you back to Rixos Sungate Hotel. As you know, we do not organize some kids entertainment programs due to the rules of the pandemic. After the pandemic, we will soon do past entertainment programs with pleasure. We look forward to welcoming you back to our hotel in the future. Best Regards Rixos Sungate Hotel Guest Relations Department

Amazing vacation

Customer review rating 5.0/5

Yilmaz S. Families - 27/05/2021 Confirmed reviews ALL

We enjoyed every minute of our stay. Food and the hotel was amazing. Special thanks to receptionists Erdem and Maria for their helps. Just a slightly downside is, we asked couple of times for the aquapark slides, unfortunately only one tower was open.

Dear Valued Guest Yılmaz, First of all, Thank you very much for taking the time to write about your experience at Rixos Sungate Hotel. Our Hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We appreciate your comments and consider them as guidelines as to where we can improve ourselves. We look forward to welcoming you back to our hotel in the future. Best Regards Rixos Sungate Hotel Guest Relations Department
Customer review rating 4.0/5

Marina Families - 25/05/2021 Confirmed reviews ALL

The most significant inconvenience for us was that people are allowed to smoke at their balconies/terraces - the smell goes to the neighbour rooms, which is unpleasant for nonsmoking people. I believe that in normal time (not COVID time) this is a wonderful hotel, which worth its money, when it works in full power. Unfortunately this time there was no evening animation even after the lockdown finished. It is because of a less people, I guess.. Last two evenings there were some simple singing bands, but children (especially from age 9 and older) were out of any activity in the evenings - no any evening animation for such children! So we (parents) could not relax in the evenings because of it. Nevertheless we spent a nice time in Rixos Sungate! Very professional and polite stuff, green and clean territory, very special Fantasy bar with its private and nice location, Rixy Club with a variety of its day activities... The best waiter in the hotel is Samet from Fantasy. Pity that he works only in the first half of the day. Evening bar servise is not the best.

Dear Guest Marina, We would like to express our sincere gratitude for choosing us for your holiday As Rixos Sungate Hotel. We appreciate your detailed review and we are very glad to hear that our colleagues met your expectations and you enjoyed your stay in our hotel. The subjects you meant we would take into consideration with our department authorities as soon as possible and we will take the necessary precautions to present the best service for you immediately. We look forward to welcoming you back to our hotel in the future. Best Regards Rixos Sungate Hotel Guest Relations Department

Good stay

Customer review rating 5.0/5

Aurelija Families - 19/05/2021 Confirmed reviews ALL

Everything waa perfect

Dear Valued Guest , First of all, Thank you very much for taking the time to write about your experience at Rixos Sungate Hotel. Our Hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We appreciate your comments and consider them as guidelines as to where we can improve ourselves. We look forward to welcoming you back to our hotel in the future. Best Regards Rixos Sungate Hotel Guest Relations Department

Baby shower! Gender reveal party!

Customer review rating 4.5/5

Vladimir F. Families - 07/05/2021 Confirmed reviews ALL

In the name of our family, I would like to to say thanks Rixos staff for organizing such a beautiful event for us! The evening was magical and great, it was very important for us! Restaurant staff and guests relation team work was in level! Many thanks for unforgettable memories, by the way we will have a baby girl! Special gratitude to Ulken Yildirim and his Guest relations department! P.S. Italian restaurant was great idea for place to celebrate, the dishes was super good!

Dear Vladimir F., First of all, Thank you very much for taking the time to write about your experience at Rixos Sungate Hotel. Our Hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We appreciate your comments and consider them as guidelines as to where we can improve ourselves. We look forward to welcoming you back to our hotel in the future. Best Regards Rixos Sungate Hotel Guest Relations Department

Well loated, big territory

Customer review rating 4.5/5

Andrei Couples - 07/05/2021 Confirmed reviews ALL

Nice

Dear Valued Guest Andrei , First of all, Thank you very much for taking the time to write about your experience at Rixos Sungate Hotel. Our Hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We appreciate your comments and consider them as guidelines as to where we can improve ourselves. The subjects you meant we would take into consideration with our department authorities as soon as possible and we will take the necessary precautions to present the best service for you immediately. We look forward to welcoming you back to our hotel in the future. Best Regards Rixos Sungate Hotel Guest Relations Department

Good stay, good food!

Customer review rating 4.0/5

Priit Families - 05/05/2021 Confirmed reviews ALL

A bit old but nice big hotel. Too bad the water was too gold in the pools and inside pool was closed. Children did not get to water whyle our stay:((

Dear Valued Guest Priit, First of all, Thank you very much for taking the time to write about your experience at Rixos Sungate Hotel. Our Hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We appreciate your comments and consider them as guidelines as to where we can improve ourselves. It seems that you have given not enough point for internet connection. We have checked our internet connection but we any deficiency is no found in that process. If you inform us about it, we will take the necessary precautions to present the best service for you immediately. We have also taken the necessary precautions for pools. We look forward to welcoming you back to our hotel in the future. Best Regards Rixos Sungate Hotel Guest Relations Department
Customer review rating 5.0/5

Anonymous Families - 02/05/2021 Confirmed reviews ALL

Super Hotel

Dear Kaan D., First of all, Thank you very much for taking the time to write about your experience at Rixos Sungate Hotel. Our Hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We appreciate your comments and consider them as guidelines as to where we can improve ourselves. We look forward to welcoming you back to our hotel in the future. Best Regards Rixos Sungate Hotel Guest Relations Department

Beautiful sea and Good stay

Customer review rating 4.0/5

The Q. Friends - 02/05/2021 Confirmed reviews ALL

Accually all was Fine . I enjoyed Staying at the Hotel.

Dear Maria K., First of all we would like to thank you for taking your time to post your feedback about your stay at Hotel Rixos Sungate. It is always a pleasure to receive positive feedback. It is really important for us to hear your experience and impressions. As Rixos Sungate , we aims to provide a truly unique experience. We always are trying to improve our quality service by listening to the feedback we receive from our guests. So the subjects you meant we would take into consideration with our department authorities as soon as possible and we will take the necessary precautions to present the best service for you immediately. We look forward to welcoming you back to our hotel in the future. Best Regards Rixos Sungate Hotel Guest Relations Department

Thanks for your friendly support

Customer review rating 5.0/5

Harun U. Business - 28/04/2021 Confirmed reviews ALL

Thank you very much for your friendly support of our INFOgroup. We got very positive feedbacks from them about your hotel and the organization

Dear Guest Harun, First of all, Thank you very much for taking the time to write about your experience at Rixos Sungate Hotel. Our Hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We appreciate your comments and consider them as guidelines as to where we can improve ourselves. We look forward to welcoming you back to our hotel in the future. Best Regards Rixos Sungate Hotel Guest Relations Department

Well located and excellent living conditions for a comfortable stay.

Customer review rating 5.0/5

Shamkhal G. Solo - 28/04/2021 Confirmed reviews ALL

These were unforgettable 3 days of the cozy rest from which I got wonderful impressions, emotions and moral satisfaction. The hotel management has organized good conditions for a comfortable stay, especially the infrastructure of the hotel, including sport infrastructure as well and the Rixie Kids Club, which in my personal opinion, is one of the best on the Mediterranean coast. Special thanks to the hotel management for this personally to Akif and Derya Beyler. I would like to note the friendly and helpful hotel staff, delicious food in the restaurant, good room service, everything was on 10 points. I highly recommend the Rixos Sungate hotel as for single and family type of holiday.. My next vacation with my family will be definitely in Rixos hotels. Thanks to the management and all staff for the well-organized work. Yours faithfully Shamkhal G.

Dear Shamkhal G., First of all, Thank you very much for taking the time to write about your experience at Rixos Sungate Hotel. Our Hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We appreciate your comments and consider them as guidelines as to where we can improve ourselves. We look forward to welcoming you back to our hotel in the future. Best Regards Rixos Sungate Hotel Guest Relations Department

good stay

Customer review rating 5.0/5

Ramil O. Friends - 21/04/2021 Confirmed reviews ALL

in…

Dear Ramil O., First of all, Thank you very much for taking the time to write about your experience at Rixos Sungate Hotel. Our Hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We appreciate your comments and consider them as guidelines as to where we can improve ourselves. We look forward to welcoming you back to our hotel in the future. Best Regards Rixos Sungate Hotel Guest Relations Department

Dissapointing

Customer review rating 2.0/5

Servet K. Couples - 15/04/2021 Confirmed reviews ALL

-Didn't like the overall food quality(there is variety but with moderate quality) -Didn't like the cleanness of the rooms(overall it seems clean but not in depth clean) -Didn't like the fact that covid rules applied outside world are not being followed in the hotel(no customer wears mask, people party shoulder to shoulder.. same applies everywhere in the hotel.. at least in dining halls till people take their food they should wear masks)

Değerli Misafirimiz Servet Bey, Öncelikle Rixos Sungate Otelimize göstermiş olduğunuz yakın ilgi ve tatil deneyimlerinizi bizlerle paylaştığınız için sizlere teşekkür ederiz. Rixos Sungate olarak, ana hedefi misafirlerimizin ihtiyaç ve beklentilerini doğru analiz ederek ve sürekli yenilenerek hizmet kalitemizi arttırmaktır. Olumlu görüşleriniz kadar yapıcı eleştirileriniz de bizim için çok değerlidir. Memnuniyetsizliğinizi ilettiğiniz konular için, gerekli kalıcı önlemler ilgili birimler tarafından ivedilikle alınmıştır. Oda temizliği noktasında gereken hassasiyet housekeeping ekibimiz tarafından maksimum noktada gösterilecektir. Ana restoran da servis edilen büfemiz her öğün değişmekte olup, her gün farklı bir conceptte misafirlerimize servis edildiğini sizlere iletmek isteriz. Rixos Hotels olarak covid-19 ’e karşı gerekli önlemleri maksimum noktada alınmıştır. Ayrıca otel lobi ve ana restoran giriş noktalarına yerleştirdiğimiz termal kamera ile tüm misafirlerin vücut sıcaklığını ölçerek an ve an takibini sağlıyoruz. Ayrıca girişte tüm misafirlere tarafımızca maske verilmektedir ve tüm otel genel alanlarında sosyal mesafe uyarı yer şeritleri ve dezenfektanlar mevcuttur. Otel açık alanlarında maske takmak ve sosyal mesafe kurallarına uymak misafirlerin kişisel insiyatiflerinde bulunmaktadır. Antalya'daki eviniz Rixos Sungate'te sizleri tekrar görmekten mutluluk duyacağız. Saygılarımızla Rixos Sungate Hotel Misafir İlişkileri Departmanı

Enjoyble but could have been better

TripAdvisor rating 4.0/5

basilothman79 Friends getaway - 21/08/2019 TripAdvisor review

The hotel was splendid, and the overall facilities were great, but my check in experience was horrible, the staff had issues in the reservation setup between Accor Le Club and the hotel itself, and I had to wait for 1.5 hours to get my rooms, but they made it up to me by giving me a very late check out when I requested it. Another thing the hotel should invest in is communication skills, in general all reception staff can speak English, but other than that, it is almost impossible to find any English speaking staff. And because the hotel is huge, a map or help from staff is a mandate, the only ones available were in Russian & Turkish, and with no English speaking staff, getting to our rooms in the first night was mission impossible.

Dear Guest, Thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. Our Hotel aims to provide a truly unique experience. We always are trying to improve our quality service by listening to the feedback we receive from our guests and we have many services we provide which are establishment after guests feedback we are looking to provide new different something. As a part of well known international company, we do work with an experienced team members who speak at least one language fluently. English is very common language and spoken by most of our team members as well. We are sorry if you have faced any inconvenience regarding this issue. We wished you have contact to one of our Guest Relation team members regarding the hotel tour during your stay. All of our tem members would be so happy to assist you for your maximum comfort. Please don't hesitate to contact with us via email Sungate@rixos.com If you decide to come to Rixos Sungate again. We hope to have chance welcoming you again and make your stay memorable. The subjects you meant we would take into consideration with our department authorities as soon as possible and we will take the necessary precautions to present the best service for you. We look forward to welcoming you back to our hotel in the future. Sincerely Derya Billur. Rixos Sungate Hotel General Manager.

excellent

TripAdvisor rating 5.0/5

332rafats Family - 14/08/2019 TripAdvisor review

bathroom was old and needs to be renovated, I booked sea view but was not totally sea view. You have two receptions and i guess one is enough as we checked -in at a reception and check-out at another.

Dear Valued Guest , Thank you for being our guest and for the time you spent to post such a lovely feedback on tripadvisor.com to share your experience regarding your recent stay with us. As Rixos Sungate, our philosophy is to present the highest quality of service and product in the hotel for maximum guest comfort. We appreciate your comments and consider them as guidelines as to where we can improve ourselves. With regards to your comments regarding the service quality we will take a note to be reviewed since all the guest reviews are important to us. Our reception serve as both check-in and check-out reception for quick service. We truly enjoyed looking after you and hope to the pleasure of welcoming you back again in the not too distant future. Kindest regards, Derya Billur Rixos Sungate Hotel General Manager

Average

TripAdvisor rating 3.0/5

huma20 Family - 28/10/2018 TripAdvisor review

We stayed in the grand suite. We were offered upgrade to villa but we refused as the villa had smell of damp. Rooms were dated. Sofa in the living room was stsined. Food was good with lots of variety. Beach access was good. Overall not ideal hotel for families with children as there's not much to do.

Dear Guest , Thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. Our Hotel aims to provide a truly unique experience. We always are trying to improve our quality service by listening to the feedback we receive from our guests and we have many services we provide which are establishment after guests feedback we are looking to provide new different something. It is planned that some of the rooms would be renovated according to the availability in winter period until the end of this year. The subjects you meant we would take into consideration with our department authorities as soon as possible and we will take the necessary precautions to present the best service for you. We look forward to welcoming you back to our hotel in the future. Sincerely Derya Billur Rixos Sungate Hotel General Manager

overloooking the sea

TripAdvisor rating 3.0/5

lamyaab Couples - 07/10/2018 TripAdvisor review

I am a travel fan every two weeks or a month traveling a country or region in the world, please accept some suggestions and criticisms. Hotel Description General The hotel is beautiful and wonderful, a great location overlooking the sea and the mountains. The reception was good but by reception I was not treated as a member with Accor Platinum The restaurant was very tasty and very tasty. I saw all the staff working actively, but the restaurant needed to be organized because of the number of guests, when the resort was crowded like in the Maldives, There is a table for each room at the beginning of the entrance to the exit of the hotel so every guest knows its place every day, the problem is that every day I enter the restaurant I can not find the place I choose the dish and then looking for a table there is no place because of the crowds.At the resort you do not find the staff smiling very little of them.Room description: I have not been treated platinum member and have not been upgraded to the upper room I got room No. 1748 Room clean I liked the system of balconies for all rooms, I was surprised that there is no service coffee and tea room and no water heater How to wake up from sleep without drinking a cup of coffee I have to get off Restaurant Coffee and drink it there.

Dear Guest Lamyaa B, Thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. Our Hotel aims to provide a truly unique experience. We always are trying to improve our quality service by listening to the feedback we receive from our guests and we have many services we provide which are establishment after guests feedback we are looking to provide new different something. The subjects you meant we would take into consideration with our department authorities as soon as possible and we will take the necessary precautions to present the best service for you. We look forward to welcoming you back to our hotel in the future. Sincerely Derya Billur Rixos Sungate Hotel General Manager

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