Rixos The Palm Hotel & Suites 5 stars

Customer review rating (ALL Rating) 4.8/5 3,346 reviews

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Description

Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Outdoor swimming pools

  • Private Beach

  • Beach sports and water sports

Our accommodation(s)

Hotel location

Rixos The Palm Hotel & Suites

East Crescent Plot 40, Palm Jumeirah, 18652 Dubai, UAE
8808 DUBAI
United Arab Emirates

GPS:25.12174, 55.15351

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,346 reviews

TripAdvisor Rating  5.0/5  9,856 reviews

Certificate of excellence 2024

Above and beyond!🙏🏻

TripAdvisor rating 5.0/5

Amaliya M TripAdvisor review

Dear Team at Rixos The Palm Dubai, I am writing to express my sincere gratitude to your team, especially Kardelen🫶, Karen, and Yuliya from Kyrgyzstan🙏🏻. Speaking in familiar languages like Turkish and Russian made me feel doubly happy. For many days, they patiently and professionally assisted me with my room reservation. We had an issue, and they were incredibly helpful in resolving it. Their kindness made us feel at home, and we look forward to returning again and again.😄🙏🏻 Moreover, the ladies helped me get a discounted day pass, which we greatly appreciated.👌😄Thank you all so much for your exceptional service!🤝🙏🏻 Best regards, Amalya

Rixos Family Suite Review

TripAdvisor rating 4.0/5

Venture26177609292 TripAdvisor review

I recently stayed at the Rixos Hotel in Dubai and it was an unforgettable experience. The stunning views of the Dubai skyline and Arabian Gulf were captivating and enhanced my stay. The highlight, however, was the exceptional customer service. Eliot at the front office greeted my family warmly and made our check-in smooth and hassle-free. Zaynah from guest relations went above and beyond to make our stay memorable with her friendly and proactive approach - taking care of us everyday. An Asian chef preparing the kebabs and steak had a terrible attitude, serving me cold food that had been declined by another guest. It was quite frustrating to wait 10 minutes only to end up with cold food.

Dear Valued Guest, Thank you for taking the time to share your experience from your recent stay at Rixos The Palm Dubai. We are delighted to hear that you enjoyed the stunning views of the Dubai skyline and the Arabian Gulf, and that you found the exceptional customer service provided by Eliot and Zaynah to be highlights of your stay. I will be sure to pass on your kind words to Eliot and Zaynah—they will be thrilled to know they made such a positive impact on your visit. However, I am genuinely sorry to hear about the issue you experienced with the food service at one of our restaurants. Please accept my sincerest apologies for the frustration you faced with the cold food and the attitude of the chef. This is certainly not the standard of service we aim to provide, and I will be addressing this matter with our team to ensure that it does not happen again. We value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a flawless experience in the future. Thank you once again for your comments, and we look forward to the chance to serve you better on your next visit. Regards, Hotel Management

Amazing hotel

TripAdvisor rating 5.0/5

GlasgowG80 TripAdvisor review

We are just back from our honeymoon. This hotel was recommended to us by friends and family who have stayed here. The hotel did not disappoint. From the start, the staff couldn’t do enough for us. Always there and willing to help when needed. We even got an upgrade due to it being our honeymoon. They also made us a cake and left it in our room for our arrival. The place is immaculate, the rooms are beautiful and the food was amazing. Our favourite being the Italian restaurant. Bodrum restaurant was lovely too for a snack during the day. We spent most of our day by the pool at bodrum swim up bar, where we were always served quickly. The staff who cater round the pool and sun loungers, were very attentive and were always coming to see if you needed more drinks. Sunny was there everyday for us without fail. He would get our sun loungers ready for us every morning too. If you get bored by the pool, the hotel has water sports you can participate in. Paddle boarding, peddle boards, peddalos and kayaks. There’s also table tennis, small goals for kids football, a kids club and kids “waterpark”, a gym, an inside bar/club, a patisserie and a gym. It even has its own beach. What more could you want. We wouldn’t hesitate to come back here

Dear Valued Guest, Congratulations once again on your honeymoon, and thank you so much for taking the time to share your wonderful experience with us! We are absolutely thrilled to hear that your stay at Rixos The Palm Dubai exceeded your expectations. We are delighted that you enjoyed the room upgrade and the special honeymoon cake that was prepared for you. It’s fantastic to know that our team’s attentive service and willingness to help made your stay memorable from start to finish. It’s great to hear that you loved the beautiful rooms, the amazing food, and especially the Italian restaurant and Bodrum restaurant for your dining experiences. We’re also pleased that you enjoyed spending time by the pool and took advantage of the various activities available, from water sports to table tennis and the kids’ waterpark. We’re thrilled to know that Sunny made a special impression on you with his excellent service at the pool and that you enjoyed the amenities like our private beach, patisserie, and gym. I will be sure to share your kind words with Sunny and the rest of our team—they will be so happy to hear that they contributed to your perfect honeymoon! Thank you for your high praise and for recommending us to others. We would be absolutely delighted to welcome you back for another amazing stay in the future! Regards, Hotel Management

Very cool

TripAdvisor rating 5.0/5

Merco G Families - TripAdvisor review

This hotel is a masterpiece.the room is beautiful,and the service was very excellent,the restaurant were very tidy in service, Very amazing . Thank you for everything l highly recommend it to friends and all family very nice hotel thanks guys

Dear Valued Guest, Thank you so much for your wonderful review! We are thrilled to hear that you consider Rixos The Palm Dubai a masterpiece and that you had such a positive experience with us. We are delighted to know that you found the room beautiful and the service excellent throughout your stay. It’s also fantastic to hear that you enjoyed the tidiness and quality of our restaurants. Your high recommendation to friends and family means a great deal to us. Thank you for your kind words and for taking the time to share your experience. We look forward to welcoming you back to Rixos The Palm Dubai for another amazing stay in the future! Regards, Hotel Management

Amazing 10 night stay. Excellence all round.

TripAdvisor rating 5.0/5

Laura M TripAdvisor review

We stayed at Rixos the Palm for 10 nights in July as a family of three. Honestly from the start the service was absolutely amazing and continued throughout. We arrived in the middle of the night and check in was seamless with room service offered immediately. We stayed in a Premium Room sea view which was lovely, spacious and well equipped. The beds were huge! Everyone goes out of their way to help, greet and ensure every need is catered for. The buffet restaurant was lovely and we also enjoyed the steak house, seafood and Italian to mix things up. Bar1 was great and again the service excellent. Table service with nibbles everytime. The highlight for us was the service at the pool. We never had an issue with sunbeds and in particular want to mention Sunny who looked after our every need and brought us drinks and cool towels all day long. Sunny is a real asset to the hotel. Always with a smile and we really enjoyed getting to know him. I also used the spa for a massage which was very good and my husband had an Turkish shave. It will be hard to beat the Rixos in our estimation and we hope to return in the future. The McCullough family.

Dear Valued Guest, Thank you so much for your fantastic review and for choosing Rixos The Palm Dubai for your 10-night family stay! We are absolutely delighted to hear that you had such a memorable experience with us. It’s wonderful to know that you enjoyed the seamless check-in process, the spacious Premium Sea View Room, and the comfort of our huge beds. We are also thrilled to hear that our team went above and beyond to cater to your needs throughout your stay. We’re glad you enjoyed the diverse dining options at our buffet restaurant, steakhouse, seafood, and Italian restaurants, as well as the excellent service at Bar1. Your kind words about Sunny and the pool service are greatly appreciated—Sunny is indeed a valued member of our team, and I will be sure to share your compliments with him. It’s also great to hear that you enjoyed the spa treatments and your husband’s Turkish shave! Thank you for your high praise of Rixos The Palm Dubai. We are honored by your positive feedback and we look forward to the opportunity to welcome you back for another exceptional stay in the future. Regards, Hotel Management

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