Rixos The Palm Hotel & Suites 5 stars

Customer review rating (ALL Rating) 4.8/5 3,594 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Outdoor swimming pools

  • Private Beach

  • Beach sports and water sports

Our accommodation(s)

Hotel location

Rixos The Palm Hotel & Suites

East Crescent Plot 40, Palm Jumeirah, 18652 Dubai, UAE
8808 DUBAI
United Arab Emirates

GPS:25.12174, 55.15351

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  3,594 reviews

TripAdvisor Rating  5.0/5  9,583 reviews

Certificate of excellence 2023

Fabulous Hotel and Service

TripAdvisor rating 4.0/5

Lynn D TripAdvisor review

We have just come back from 3 days at the Rixos the Palm, we had a great time in a hotel that tries its hardest to please and give its guests a lovely welcoming experience. When we arrived I had requested a high room overlooking the Palm, we booked a Premium Sea View and this exactly what we got, the hotel could not have put us in a nicer room, so a big thanks you for this. We loved the beach and the Bodrum Restaurant which serves a limited menu in the day but a great fish menu at night, this was our favourite place to eat. We ate breakfast in the buffet restaurant and enjoyed the choice and fresh cooking and fruit stations We gave the Steak restaurant a miss, based on other trip advisor reviews as we could only book 2 Al a carte on our short stay, we chose the L'Olivo , this was a big disappointment on our last night, I do not know how you can serve cold food, the head waiter could not have been more apologetic and wanted to remedy the situation but unfortunately we had finished by then so I would suggest not sending this quality of food out in the first place, this does not fit with the quality of the hotel so it surprised us both. The pool areas, the people who work there and the people who engage with you do a fantastic job of making you feel welcome and all do it with a smile, this side of the hotel is 5 star. After our first 2 nights we felt like we wanted to use this hotel as a cheeky long weekend base in Dubai, after the L'Olivo we are having rethink, its the only reason it didn't get a 5 star review Lynn&Diane

Daycation

TripAdvisor rating 4.0/5

Mary E TripAdvisor review

Daycation. We went on an all inclusive Daycation, everything included, friendly helpful staff, lovely food, great selection, eat as much as you like, day starts at 9am, nothing excluded, plenty sun beds, u Bella’s and cabanas. Downside Expensive

Dear Mealey , Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your all-inclusive Daycation with us. It's wonderful to know that you found our staff friendly and helpful, and that you loved the variety and quality of our food selection. We strive to ensure that our guests can indulge as much as they like during their visit. With a day starting at 9am and plenty of amenities including sun beds, umbrellas, and cabanas, we aim to provide a relaxing and enjoyable experience for everyone. We understand that the cost may be a downside for some, but we believe in offering value for the quality and service provided. We hope to welcome you back for another memorable day with us in the future! Best regards Rixos The Palm Management

First time at the Rixos!

TripAdvisor rating 5.0/5

amymV8409JF TripAdvisor review

First time visiting a rixos hotel. Stayed here with my husband and 2 children ( aged 5 & 7) for 3 nights before travelling to the Maldives. The hotel entrance is stunning with the most amazing flower arrangements. When we arrived we got upgraded to a suite ( it was our wedding anniversary) the room was faultless, bed and pillows were amazing, we had a free standing bath and huge drench shower. Our view looked out to the burj al Arab across the water. On our first evening we got delivered Champagne and an anniversary cake. The all inclusive drinks were fantastic, especially at bar 1, they had peroni on tap, Guinness on tap, a huge cocktail menu ( which were very strong!) everything you could think of. They brought out bowls of nuts & crisps. Showed all the live sports. On the Friday night they had karaoke night and the other two nights a live DJ. We had a reservation at toro loco the steakhouse which was fantastic, we both drank red wine and they left the bottle on the table ( part of the all inclusive) we unfortunately couldn’t get a reservation at the Italian but I heard good things. The swim up pool bar serve great drinks aswell but the Sunbed’s here are an issue there is nowhere near enough for the amount of people there. There is another pool which again did not have enough Sunbed’s and this pool but this only has a healthy bar ( no alcohol). So as a rule the other pool was much busier with the swim up bar, but not enough sunbeds!! They had a kids club but my kids did not attend and they have a small splash park but I felt this was more for toddler ages as opposed to older children such as 6-8. The fresh fruit stall outside near the pool was a lovely touch and we got fruit daily. Beach was good, waiter service on the beach where we got a bucket of beers delivered ( you can choose your brand - we had corona) We got free entry to the Atlantis water park, the hotel take you on a shuttle bus which was great. Very expensive inside though for food and drinks! We ate lunch every day at bodrum as this is a la carte service, lovely burgers and quesadillas. Shishas are available at an extra cost. There is a wonderful perfume/ aftershave in the hotel and the prices are very reasonable if you like a Dubai fragrance make sure you check it out. Thankyou Rixos for a lovely stay!

Dear amymV8409JF, Thank you for sharing your first-time experience at Rixos with us! We're delighted to hear that you and your family enjoyed your stay, especially as it was during such a special occasion as your wedding anniversary. It's wonderful to know that you appreciated the stunning hotel entrance and the luxurious suite upgrade with its fantastic amenities and breathtaking views. We're thrilled that you enjoyed the all-inclusive drinks, especially at Bar 1, and that you found the dining experiences at Toro Loco to be fantastic. We apologize for any inconvenience regarding the availability of reservations at the Italian restaurant, but we're glad to hear you had a positive experience at Bodrum. Your feedback regarding the pool and sunbed availability is noted, and we'll certainly take it into consideration for future improvements. We're glad you enjoyed the beach and the convenient waiter service. It's great to hear that you took advantage of the free entry to the Atlantis water park and enjoyed the shuttle service provided by the hotel. We appreciate your compliments on the fresh fruit stall, the a la carte lunch service, and the availability of shishas. Thank you for mentioning the perfume/aftershave shop, and we're pleased to hear that you found the prices reasonable. Thank you for choosing Rixos for your stay, and we hope to welcome you back again soon for another memorable experience. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Best regards , Rixos The Palm Management

Amazing

TripAdvisor rating 5.0/5

jamie m TripAdvisor review

This is the 3rd time we have stayed at this hotel and we love. The staff make you feel welcome and always polite. The food and the facilities are awesome. The team that run the fitness section are friendly and make the stayed really enjoyable. Cant wait to go back

Dear P9662FXjamiem, Thank you for choosing to stay with us for the third time, and we're thrilled to hear that you continue to love your experiences at our hotel! It's wonderful to know that our staff made you feel welcome and were always polite throughout your stay. We're delighted that you enjoyed our food and facilities, and we're especially glad to hear that the fitness team contributed to making your stay enjoyable. We can't wait to welcome you back again soon for another fantastic experience! If there's anything specific you'd like us to prepare for your next visit, please don't hesitate to let us know. Best regards , Rixos The Palm Managment

Excellent all round

Customer review rating 5.0/5

Rebecca D. Friends - Confirmed reviews ALL

A beautiful setting, attentive wonderful staff, lovely food and drinks from a range of bars and restaurant. I would highly recommend this hotel. It’s bliss!

Dear Mrs. Rebecca D., Thank you so much for taking the time to share your wonderful feedback following your recent stay at Rixos The Palm. We are absolutely thrilled to hear that you had such an excellent experience with us and that every aspect of your stay exceeded your expectations. Your kind words about our beautiful setting, attentive staff, delightful dining options, and refreshing beverages truly warm our hearts. It is our utmost priority to ensure that each guest feels welcomed, valued, and cared for, and we are delighted to hear that we succeeded in providing you with a blissful experience. Your recommendation means the world to us, and we are truly grateful for your endorsement of our hotel. We take great pride in offering exceptional service and creating memorable moments for our guests, and it brings us immense joy to know that we succeeded in making your stay with us a memorable one. We sincerely appreciate your support and look forward to welcoming you back to Rixos The Palm in the near future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you once again for choosing Rixos The Palm, and until we have the pleasure of welcoming you back, we wish you all the best in your future travels. Warm regards, Hotel Managment

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