Dear Suzzanne R., Thank you for taking the time to share your positive experience at Rixos Premium Dubrovnik. We are delighted to hear that you appreciated our exceptional staff, beautiful setting, and the quality of our rooms and meals. Your kind words motivate us to continue providing outstanding service to all our guests. Best regards, Ivana

Dear Elizabeth H., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you found our location beautiful and our staff helpful. It is always our goal to provide excellent service and create memorable experiences for our guests. We look forward to welcoming you back in the future for another wonderful stay. Sincerely, Ivana

Dear Alison C., Thank you for your kind words regarding our location and your overall experience at Rixos Premium Dubrovnik. I appreciate your feedback about the room conditions, including the odor and balcony amenities. We continuously strive to enhance our guests' comfort and will take your comments into consideration for future improvements. We hope to welcome you back for another enjoyable stay. Ivana

Dear Sarah J., Thank you for taking the time to share your positive feedback regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you found our staff friendly and appreciated the cleanliness and stunning views our hotel has to offer. Your kind words serve as a great motivation for our team to continue providing exceptional experiences to our guests. Sincerely, Ivana

Dear Kathleen D., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed our facilities, the quality of our food, and the peaceful ambiance, all while being conveniently close to the Old Town. Your appreciation of our staff is also greatly valued, as they strive to provide exceptional service. We look forward to welcoming you back in the future. Best regards, Ivana

Dear Thomas H., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you found our hotel beautiful and enjoyed the stunning views of the Adriatic Sea. It is always rewarding to know that our guests appreciate the ambiance we strive to create. We sincerely apologize for the experience you had with our breakfast service. Your comments about the demeanor of our servers have been noted, and we will ensure that our team members are reminded of the importance of friendly and attentive service to enhance our guests' dining experiences. We are also glad to hear that you found our rooms to be spacious and comfortable; however, we regret that the pillows did not meet your expectations. We will review our bedding options to see how we can improve this aspect of our guest experience. Regarding the maintenance issue you encountered with the shower tub, we take such feedback seriously, as we aim to provide every guest with a comfortable and functional environment. Your comments about housekeeping are also appreciated, and we will address this with our team to ensure that all surfaces are adequately cleaned and maintained throughout our guests' stays. We hope that you had the opportunity to explore the beautiful surroundings of our hotel, despite the distance to the bus stop and Old Town. Thank you once again for your valuable insights, and we hope to welcome you back in the future for an even more enjoyable experience. Best regards, Ivana

Dear Mr. R., Thank you for taking the time to share your feedback following your stay at Rixos Premium Dubrovnik. We are pleased to hear that you were satisfied with several aspects of your experience. However, we understand your concerns regarding the price of the bottled water and regret that the temperature in the Sports Bar affected your comfort. Your comments have been shared with the relevant teams for review. We appreciate your feedback, as it helps us identify areas where we can improve, and we hope to have the opportunity to welcome you back for an even more enjoyable stay. Sincerely, Ivana

Dear Anne B., Thank you for your kind words regarding our hotel. We are pleased to hear that you enjoyed your stay with us. We appreciate your feedback regarding the service time for drinks, and we understand that our policy of charging items to the room can sometimes be a point of confusion. Your comments will be shared with our team for future consideration. Best regards, Ivana

Dear Mr. D., Thank you for sharing your feedback regarding your recent stay at Rixos Premium Dubrovnik. We are pleased to hear that you appreciated our prime location and found your overall experience satisfactory. Your comments about areas for improvement are valuable to us as we continuously strive to enhance our services. We hope to have the opportunity to welcome you back in the future. Best regards, Ivana

Dear Colin E., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed the spacious accommodations and the high-quality amenities we provide. It is gratifying to know that our culinary offerings and dedicated staff contributed to your positive experience. We look forward to welcoming you back for another memorable stay. Best regards, Ivana

Dear Jane L., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed our beautiful hotel, the stunning views, and our exceptional dining options. It is also wonderful to know you appreciated our prime location, which offers easy access to the Old City. We hope to welcome you back for another memorable experience in the future. Best regards, Ivana

Dear Nadia M., Thank you for taking the time to share your positive experience at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed the ambience and the service provided during your stay. Our location by the Adriatic Sea indeed offers a beautiful backdrop, and we are pleased that you found it convenient to explore the Old Town. We hope to welcome you back in the future for another memorable stay. Ivana

Dear Merribeth D., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed the beautiful views, as well as our dining options and wellness facilities. It is wonderful to know that your experience contributed to a lovely conclusion of your two weeks in Croatia. We hope to welcome you back in the future for another memorable visit. Ivana

Dear Balazs K., Thank you for sharing your feedback regarding your recent experience with us. I sincerely regret to hear that you encountered challenges during an emergency situation. At Rixos Premium Dubrovnik, we strive to provide our guests with exceptional service, and your comments regarding communication have been noted. We value your patronage and hope to have the opportunity to restore your trust in our hospitality in the future. Ivana

Dear Mark S., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are delighted to hear that you enjoyed our picturesque setting and the dedicated service provided by our staff. It is wonderful to know that you appreciated the convenient access to the Old Town, as we strive to provide our guests with both comfort and accessibility. We look forward to welcoming you back in the future. Ivana

Dear Mr. C., Thank you for taking the time to share your positive feedback regarding your stay at Rixos Premium Dubrovnik. We are delighted to hear that you found our hotel to be of five-star quality and that you enjoyed our prime location. Your satisfaction is our utmost priority, and we look forward to welcoming you back in the future for another exceptional experience. Best regards, Ivana

Dear Sunil S., Thank you for your kind words regarding your recent stay with us at Rixos Premium Dubrovnik. We are delighted to hear that you had a pleasant experience. Your positive feedback is greatly appreciated and motivates our team to continue delivering exceptional service to all our guests. Sincerely, Ivana

Dear Anna M., Thank you for your kind words regarding your recent stay at Rixos Premium Dubrovnik. We are thrilled to hear that you found our location convenient and enjoyed our exceptional breakfast offerings. It brings us great joy to know that Nadia's yoga sessions were a highlight of your experience. Your compliments about our friendly staff are greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Ivana

Dear Tracy M., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Premium Dubrovnik. It is gratifying to learn that you found our location appealing and appreciated the friendliness of our staff. We strive to create a welcoming atmosphere, and it is encouraging to hear that our team made a positive first impression. I would like to extend my sincere apologies for the aspects of your stay that did not meet your expectations. We take guest feedback seriously, especially concerning the consistency of our service. The unpleasant smell in the common hallway and the issues with your room's view are not reflective of our standards. I appreciate your understanding regarding the room upgrade policy connected to your booking through Amex, and I will ensure that we communicate this information more clearly to our guests in the future. Regarding housekeeping, I regret that the replenishment of towels and coffee pods was inconsistent during your stay. This is an area we continuously aim to improve, and your comments will be shared with our housekeeping team to ensure that we align with the expectations of our guests. I also appreciate your observations about the bathroom facilities; your insights are valuable in helping us enhance the comfort and safety of our accommodations. We are pleased to hear that you enjoyed the quality of food and the breakfast service. Our culinary team works diligently to provide a satisfying dining experience for our guests, and it is rewarding to know that their efforts resonated with you. Thank you once again for your constructive feedback. We would be honored to welcome you back in the future, ensuring that your experience aligns more closely with that of a five-star resort. Best regards, Ivana