Mercure Belgrade Excelsior 4 stars

Customer review rating (ALL Rating) 4.7/5 436 reviews

Hotel extras

  • Located in the city center at walking distance to all major sites.

  • Free high speed WiFi and special features such as coffee and tea making facilities in rooms.

  • All rooms have minibar, safe, LED TV, slippers, hairdryer, opening windows and free WiFi.

  • Outstanding service, provided by our professional and friendly ambassadors.

  • Enjoy the tastiest locally inspired cuisine in our cozy restaurant.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Belgrade Excelsior

Kneza Milosa 5
11000 BELGRADE
Serbia

GPS:44.809764, 20.465626

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IVO

Restaurant and Lounge IVO offers you international tastes paired with the best of Serbia. Guests can enjoy our local and international cuisine from 07:00 to 23:00.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  436 reviews

TripAdvisor Rating  4.5/5  887 reviews

Certificate of excellence 2023

good stay

Customer review rating 4.0/5

Herman V. E. Business - Confirmed reviews ALL

Smooth check in and good quality room. Benefitted from a small upgrade as Platinum member. The room was noisy in the morning due to heavy traffic. Average breakfast buffet

Dear Herman Van E., Thank you for taking the time and writing a review of your stay in our hotel. It makes us happy that you liked our hotel. We understand that the noise from traffic in the morning may have disrupted your comfort during your stay. If you had informed us about this during your stay, we would have been more than happy to accommodate you in a quieter room. Thank you again for sharing your feedback, and we hope to welcome you back in the future, providing an even better experience. Sincerely, Milica Milovanović Marketing Coordinator Mercure Belgrade Excelsior

Good location

Customer review rating 5.0/5

Eric Friends - Confirmed reviews ALL

It’s good location for traveling. Minutes of walk to main sightseeing points, Coach station and fine dining restaurants.

Dear Eric, Thank you so much for the positive rating. We're thrilled that you're happy, and we're looking forward to your next visit to Mercure Belgrade Excelsior! Sincerely, Milica Milovanović Marketing Coordinator Mercure Belgrade Excelsior

tourist visit

TripAdvisor rating 5.0/5

Jelena G TripAdvisor review

Excellent hotel. Friendly staff, pleasant atmosphere, cleanliness at an enviable level. I recommend this hotel if you want to be located in the city center. The restaurant may be smaller, but I certainly didn't use the kitchen services, so I don't know that much.

Dear Lela, Thank you for taking the time to leave us such a wonderful review. It’s only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! Sincerely, Milica Milovanović Marketing Coordinator Mercure Belgrade Excelsior

Excellent Location, perfect rooms and service

Customer review rating 5.0/5

Sebastien Solo - Confirmed reviews ALL

Great location in the city center. I was upgraded thanks to my status to a Privilege room. The hotel is beautiful, with cosy rooms, and excellent staff service.

Dear Sebastien, Thank you for the wonderful review and for taking the time to share your feedback with us. At Mercure Belgrade Excelsior, our priority is customer service, and we are ecstatic that we met that mark! Sincerely, Milica Milovanović Marketing Coordinator Mercure Belgrade Excelsior

Warm and clean room

Customer review rating 3.5/5

Gabriel Families - Confirmed reviews ALL

Overall the hotel is ok. The bed is comfy, the room is clean and warm. Nice people at the reception. I don't recommend the breakfast and the dinner (same all days ...)

Dear Gabriel, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be satisfactory overall, with a comfortable bed, clean room, and a warm atmosphere. We appreciate your kind words about our reception team, and we will be sure to pass along your compliments to them. However, we regret to learn that our breakfast and dinner offerings did not meet your expectations. Your feedback is valuable to us, and we will pass the situation with the same meals to our management team for further review and improvement. Thank you again for sharing your feedback, and we hope to welcome you back in the future, providing an even better experience. Sincerely, Milica Milovanović Marketing Coordinator Mercure Belgrade Excelsior

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Other web-users rate our hotel

  • 278 reviews 9/10 Location
  • 268 reviews 8.3/10 Room
  • 383 reviews 9.4/10 Service
  • 8 reviews 10/10 WiFi
  • 129 reviews 8/10 Breakfast
  • 119 reviews 6.8/10 Comfort
  • 90 reviews 8.3/10 Cleanliness
  • 70 reviews 8.8/10 Vibe

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