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ibis Styles London Gloucester Road Hotel 3 stars

Customer review rating 4.2/5 2,449 reviews

ALLSAFE approved hotel

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ibis Styles London Gloucester Road
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+ 11 Services

Hotel extras

  • Centrally located in the heart of Kensington

  • Fully renovated rooms inspired by the London Underground

  • Close to the V&A Museum and Natural History Museum

  • In-room temperature control

  • An ALLSAFE Bureau Veritas Certified & Cashless Hotel

Hotel location

ibis Styles London Gloucester Road

110 Cromwell Road
SW74ES london
united kingdom

Tel: +4402073731004

Fax: (+44)

Check-in from 15h00

Check out up to 12h00



  • By plane

    HEATHROW At 22.53km / 14 miles

  • By plane

    LONDON HEATHROW At 16km / 9.94 miles

  • By train

    PADDINGTON At 4.83km / 3 miles

GPS :51.495113, -0.184307

Hotel services

LOBBY BAR Non contractual photo


Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
Hotel Services And Equipments
  • Hotel informations
    • 84 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 84 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • Portuguese
    • Spanish
    • English
    • Italian
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Our guest reviews for
ibis Styles London Gloucester Road

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,449 reviews

TripAdvisor Rating 4.0/5

229 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located

Customer review rating 4.0/5

Zaki G. Families - 19/10/2021 Confirmed reviews ALL

All good except room size is too small, access to rooms is small, kittle provided with tea and coffee but without water and without sugar

Easy check in

Customer review rating 4.5/5

Anonymous Business - 19/10/2021 Confirmed reviews ALL

very good. no hassle.

Great location

Customer review rating 4.5/5

Anonymous Couples - 18/10/2021 Confirmed reviews ALL

Very clean, friendly staff, great location

A bit chaotic

Customer review rating 2.0/5

Anonymous Couples - 18/10/2021 Confirmed reviews ALL

Firstly, this is a lovely venue and in a superb location. The building looks very grand and well appointed. I was suprised when we arrived to see no reception desk and a (what appeared to be) ad-hoc arrangement of tables set up in a lounge area. We were asked to wait as they were busy. Not a problem. The location of where we were waiting meant we could overhear everything being said and it felt like staff were trying to deal with one problem after another. I could sense our booking was not going well. I was correct. I had booked a room with a balcony/terrace. I had completed the online check in the day prior and completed all the steps. After waiting about 15 minutes I was informed they did not have the room I had booked and confirmed. This was disappointing to say the least. We were offered a standard room and given a refund of the difference and a complimentary drinks voucher (which due to our own circumstances did not have the opportunity to use). I was disappointed, but the room we were given was a noce sized, well equipped room. It was just my worst experience of an accor group hotel.

Great location

Customer review rating 5.0/5

Helen G. Friends - 18/10/2021 Confirmed reviews ALL

My friend and I stayed here for a visit to the Royal Albert Hall. Great location, lots of places to eat nearby, friendly staff and a nice bar area. I've recently found the Ibis Styles hotels and love the quirky decoration in them. Will be looking for them next time I need a hotel.

Fabulous stay

Customer review rating 5.0/5

Alix Couples - 16/10/2021 Confirmed reviews ALL

Had a great stay here. It was an ideal location and loved the decor relating to the tube. Very comfortable and clean and the staff were friendly whenever passing through the reception.

Nice and clean

TripAdvisor rating 4.0/5

Inge Nils G 16/10/2021 TripAdvisor review

Centrally located hotel next to Clucester Road / Piccadilly Line Tube Station with direct access to Heathrow Airport. Hotel is tastefully renovated, the room I stayed in (The Work), was spacious and had a very comfortable bed. Soundproofed windows, in the room, caused the traffic outside not to disturb the night's sleep. Nice shower and toilet. The staff was very friendly and serviceminded. The breakfast was better than one would expect at an Ibis Styles Hotel. I will come back on a later occasion as this will be my favorite hotel in London

Many good things

Customer review rating 4.0/5

Anonymous Couples - 15/10/2021 Confirmed reviews ALL

Great location, helpful staff, 821 a big room but 661 nicer.

Ideal for what we needed

Customer review rating 4.5/5

Lyndsey F. Families - 15/10/2021 Confirmed reviews ALL

We stayed for two night recently and really enjoyed it. The staff are delightful, the hotel is spotless and the beds are really comfortable. This hotel is right beside the tube and a short walk from main attractions, bars & restaurants. Will definitely use again when in London.

An excellent choice

Customer review rating 5.0/5

Tony M. Couples - 15/10/2021 Confirmed reviews ALL

Pleasant well situated hotel. Rooms small but functional. The staff were efficient and very welcoming. Breakfast very good. No complaints at all.

OK for the area

Customer review rating 3.0/5

Janine G. Solo - 14/10/2021 Confirmed reviews ALL

It was a special stay so I asked for an upgrade for my 60th birthday was possible. I would say if that was an upgrade I didn't want to see a downgrade! Effectively windowless lower ground room. I struggled with the tap mechanism at first, but did sort it out. The shower screen could not be moved which made getting into the bath feel a bit perilous and there was a nasty grubby area in the inch or so it shifted. Very stingy with the milk in the bedroom for tea. All the staff were nice enough though special mention to the oriental lady running the breakfast buffet who was incredibly cheerful, when she had obviously been up for hours. Decor is fun.

Hotel was lovely, but once getting to sleep around 10pm at 12 pm I was woken by shouting and loud talking outside my room this went on for ages , I was in an attic room and I think it was staff but it didn't allow me to sleep

Customer review rating 0.5/5

Maria K. Solo - 14/10/2021 Confirmed reviews ALL

lovely place but very noisy staff outside my room did not allow me to get a good nights sleep


Customer review rating 5.0/5

Philip H. Couples - 13/10/2021 Confirmed reviews ALL

As always with Accor, good value and good location. This hotel has the added attraction of being themed on an underground train. The breakfast (continental) was just tight

My overall level of service was " Very Good "

Customer review rating 5.0/5

Steve C. Business - 13/10/2021 Confirmed reviews ALL

The hotel was easy to find and incredibly close to the tube and was immaculately clean and well presented too.

Well Located, Poor Room

Customer review rating 2.5/5

Kev Solo - 13/10/2021 Confirmed reviews ALL

Plus Points - Well located, friendly breakfast staff Minus Points - Poor Room (Window woukdn't shut, drink stains on wall, sewage water coming up through sink, no cleaners during stay). I know that I paid a reasonable price for the location, and general standards throughout the hotel seemed ok, but the rooms need fixing up/cleaning better, for sure!

Great Room Great Location

Customer review rating 5.0/5

Liam S. Families - 10/10/2021 Confirmed reviews ALL

Staff were friendly and helpful on arrival, the hotel is quirky and interesting, as well as being really close to local restaurants and the tube station. The room was comfortable with great facilities and decor. The only disappointing thing was the breakfast. Although it was pleasant enough we would have liked a cooked breakfast option, and the website wasn’t very clear about whether there was a choice or not. Overall, I would stay again.

VERY rude staff, tiny room.

Customer review rating 2.0/5

Pharaoh S. Business - 09/10/2021 Confirmed reviews ALL

I phoned up the hotel a couple of days before my stay to ask if my partner could check in without me (as the booking was under my name and we had just realised she would arrive before me) and had the phone answered by a very lethargic woman who seemed nothing but annoyed that I had dared to call. After repeating myself a few times as she clearly wasn’t listening, after huffing and puffing at me through the phone, she told me it was a non-issue and she would be fine to check in alone. The day arrives and my partner goes to check in and is greeted by a very rude man who told her it was unacceptable that she check in without me. She rang me so that he could speak to me and ascertain that she was actually part of my booking (which is completely fine); he simply had me confirm my name and then passed the phone back to her. After she had gotten off the phone with me, I received a number of messages from her explaining that as soon as I had gotten off the phone, he did nothing but barrage her with rude comments about how “this is not typical procedure”, “he is willing to do it this one time” and that “if he knew he wasn’t going to be here, he should have written your name in the comments on the booking”. He then proceeded to go on a diatribe about how the staff don’t clean the rooms, we shouldn’t expect any clean towels and that if we need anything, it would be better to message the WhatsApp group than to come down and ask. After finally being allowed to go, my partner got to our room, which you could swing a cat in, only to find that the remote for the TV wasn’t working and needed new batteries, so as previously told, messaged the WhatsApp group. After 10 minutes without anybody even reading the message, I encouraged to simply go downstairs as it would be quicker, only for her to be met by the same man who this time went on a tirade about how he needs my card on file. She was confused as to why he would need my card on file in exchange for some new batteries for the remote and so challenged him on the matter, at which point, he again started complaining that it wasn’t normal procedure to have her there. He made her feel VERY uncomfortable and VERY unwelcome. Before even setting foot inside the hotel, I knew, I would not stay there again. Upon my arrival, I spoke to a very lovely young man named Flavé. I asked if he could please take my card to place on file as it seemed to have been a point of contention earlier in the day and he said he could see no reason as to why they would need my card on file as I has paid for the room in full before our arrival. To have my partner ringing and messaging me saying the staff are making her feel uncomfortable, unwelcome and anxious is completely unacceptable. I specifically rang up to avoid this problem and was told it was a non-issue only for on the day, to have my partner treated rudely and as though her presence was a problem. The location is great, the rooms and bed are bad and the staff are worse. Will not be staying here again.

Excellent central hotel...loved it!

Customer review rating 5.0/5

Tracey H. Couples - 07/10/2021 Confirmed reviews ALL

We were visting London to see Patti Smith at the Royal Albert H. and decided to make a weekend of it. We loved our stay from room to staff to location.

Lovely hotel

Customer review rating 5.0/5

Elis B. Friends - 07/10/2021 Confirmed reviews ALL

What a brilliant hotel - well located in Kensington and close to the tube station. Fabulous decor, lovely rooms and a beautiful garden to the rear. We had a terrace room overlooking the garden and it was like having our own oasis in the middle of London. We also had balloons and a birthday card in our room as me and my friend were celebrating our 50th birthdays. Thank you! We really enjoyed our stay and look forward to returning soon.

Great hotel with super staff

TripAdvisor rating 5.0/5

HannahRoseDunham 28/09/2021 TripAdvisor review

Hotel was great! Really good location, short walk from tube station and walking distance from museums, galleries & Harrods. Staff were amazing, so helpful & polite. Rooms were compact, clean & comfortable.

Thank you so much for your 5/5 rating ! I'm thrilled to hear that you had a lovely stay with us. Rest assured that I will share your kind words with the team! We hope to have the opportunity to welcome you back again soon. Kind regards, Charline Decobert General Manager

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