Raffles London at The OWO 5 stars

Name: Raffles London at The OWO | Luxury Hotel in London - ALL
Address: 57 Whitehall, LONDON, SW1A 2BX, GB
Telephone: +442039077500
Rating: 4.8

Customer review rating (ALL Rating) 4.8/5 1,434 reviews

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57 Whitehall, SW1A 2BX LONDON, United Kingdom

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Raffles London at The OWO

Raffles London at The OWO is a culture-moving destination for modern tastemakers, fusing the heritage of its listed home with unparalleled contemporary pleasures. This unique Whitehall hotel is an elegant stage for personal, business, and state occasions.

Once home to legends, the Edwardian Old War Office is transformed into London's premier destination. Opulent staterooms and offices have been transformed into luxury guest rooms and suites. A grand ballroom is available for weddings and events. Elevate mind and body with Guerlain spa treatments and bespoke Pillar Wellness programmes. Diverse restaurants and bars occupy breathtaking historical rooms, including an atmospheric speakeasy and restaurants headed by Mauro Colagreco.

Whitehall, the seat of British power is a sophisticated neighbourhood with a central location and within walking distance of Buckingham Palace, St. James Park, Westminster, art galleries, theatres and the nightlife of Soho and Covent Garden.

Hotel extras

A monument to culture occupying an iconic landmark building
Sophisticated Whitehall location within walking distance of Westminster attractions
A stage for celebrations, including glamorous weddings, elegant dinners and business events
A new gastronomic epicentre, with nine restaurants and three bars
A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Room

Classic

2 pers. max
31 m² / 333 sq ft

Bedding 1 x King size bed(s)

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Room

Superior

2 pers. max
34 m² / 365 sq ft

Bedding 1 x King size bed(s)

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Room

Superior Twin

2 pers. max
37 m² / 398 sq ft

Bedding 2 x Twin bed(s)

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Room

Deluxe

2 pers. max
41 m² / 441 sq ft

Bedding 1 x King size bed(s)

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Room

Deluxe Twin

2 pers. max
43 m² / 462 sq ft

Bedding 2 x Twin bed(s)

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Room

Executive

3 pers. max
45 m² / 484 sq ft

Bedding 1 x King size bed(s)

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Room

Executive Twin

3 pers. max
45 m² / 484 sq ft

Bedding 2 x Twin bed(s)

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Suite

Junior Suite

3 pers. max
60 m² / 645 sq ft

Bedding 1 x King size bed(s)

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Suite

Junior Suite Twin

3 pers. max
53 m² / 570 sq ft

Bedding 2 x Twin bed(s)

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Suite

Westminster Suite

3 pers. max
64 m² / 688 sq ft

Bedding 1 x King size bed(s)

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Suite

Lifestyle Suite

3 pers. max
85 m² / 914 sq ft

Bedding 1 x King size bed(s)

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Suite

Ministerial Suite

3 pers. max
83 m² / 893 sq ft

Bedding 1 x King size bed(s)

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Suite

Ministerial Suite Twin

3 pers. max
87 m² / 936 sq ft

Bedding 2 x Twin bed(s)

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Suite

Corner Suite

3 pers. max
96 m² / 1033 sq ft

Bedding 1 x King size bed(s)
Views: Historic side view

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Suite

The Turret Suite

3 pers. max
86 m² / 925 sq ft

Bedding 1 x King size bed(s)

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Suite

The Raffles Suite

3 pers. max
128 m² / 1377 sq ft

Bedding 1 x King size bed(s)

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Suite

The Churchill Suite

3 pers. max
143 m² / 1539 sq ft

Bedding 1 x King size bed(s)

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Suite

The Granville Suite

3 pers. max
162 m² / 1743 sq ft

Bedding 1 x King size bed(s)

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Suite

The Haldane Suite

3 pers. max
181 m² / 1948 sq ft

Bedding 2 x King size bed(s)

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Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

+44 20 3907 7500

+4400

Railway station
Highway exit
Ferries
Helipad/aerodrome

WATERLOO

Railway station

Access: 1.61 km / 1 mi 15 min walk / 7 min drive

LONDON HELIPORT

Helipad/aerodrome

Access: 6.92 km / 4.3 mi 1 hrs 20 min walk / 25 min drive

M25

Highway exit

Access: 48.28 km / 30 mi 1 hrs 39 min walk / 1 hrs 5 min drive

DOVER

Ferries

Access: 125.53 km / 78 mi 1 hrs 39 min walk / 1 hrs 39 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

MAURO COLAGRECO

Chef Mauro s elegant restaurant conveys the culinary experience as a journey of travel, discovery, ambition, commitment and focus. Ingredients are selected based on locality and seasonality, the result of close relationships with UK producers.

MAURO S TABLE

Mauro Colagreco Chef s Table, an intimate and elevated tasting experience for special events and occasions. The dramatic space showcases an open kitchen, occupying a rounded corner of Raffles London at The OWO overlooking Whitehall.

SAISON BY MAURO COLAGRECO

Offering Mediterranean all-day dining, Saison reflects Chef Mauro Colagreco s philosophy and commitment to seasonal cuisine. Enjoy breakfast, brunch, lunch or dinner bathed in natural daylight from the lovingly restored historic glass ceiling.

THE DRAWING ROOM

Relaxed all day dining, cocktails, fine wines and Champagnes, The Drawing Room boasts a stunning historic fireplace and grand piano. Mahogany sash windows look onto historic Whitehall, where the Household Cavalry guard the entrance to Buckingham Palace.

PILLAR KITCHEN

For healthy options curated by movement and nutritional experts Pillar Wellbeing, the Pillar Kitchen offers a fresh selection of sweet and savoury snacks, fresh juices, smoothies and coffees. The changing dish of the day can be enjoyed in or as takeaway.

THE GUARDS BAR AND LOUNGE

The Guards Bar and Lounge is an elevated space for guests and visitors to enjoy drinks surrounded by the majestic pomp and circumstance of Whitehall, overlooking the official entrance to Buckingham Palace and Horse Guards.

THE SPY BAR

A subterranean speakeasy bar for a uniquely evocative experience. This cocktail bar like no other is hidden and deeply atmospheric, offering unparalleled cocktails with a subtle hint of the illicit.

Pool

Double height 20 metre indoor swimming pool surrounded by luxuriant loungers and a thermal spa suite comprising of a vitality pool, sauna, steam room and experience showers.

Fitness center

A sophisticated destination offering a powerful combination of the sumptuous indulgence provided by the Guerlain Spa and the highly bespoke training, nutrition and recovery programmes developed exclusively by Pillar Wellbeing.

Spa

With French skincare expertise dating back to 1939, Guerlain Spa combines ancient traditions with modern innovations. Offering highly personalised spa experiences utilising luxurious Guerlain products to leave you feeling restored, revived, and radiant.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 678 m² / 7297 sq ft
Maximum seats capacity: 700
Maximum capacity for banquets: 600

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.8/5 1,434 reviews

Heather D. Solo - 2/1/2026 Confirmed reviews ALL

Stay: January 26-31 booked via AMEX FHR Raffles London at The OWO positions itself as a flagship hotel defined by discretion, elegance, and emotional intelligence. Unfortunately, my stay did not consistently meet those standards. What was intended to be a restorative and playfully elegant experience instead became my fourth hotel in England and third in London where privacy, discretion, and guest wellbeing were compromised through a pattern of operational failures, inconsistent butler conduct, and weak leadership oversight. At check-in and in subsequent conversations with the head butler (Romas), I clearly disclosed that I have been the target of prolonged stalking and harassment by a former employer over the past two years, including attempts at politicization. I explicitly stated that the color of my clothing, food choices, or placement of personal items carry no political meaning, and that privacy, predictability, and calm are essential to my wellbeing given my medical history. While this context was verbally acknowledged, it was not consistently respected operationally. Key issues during my stay included: • Repeated failures of in-room electrical outlets and charging infrastructure, which mysteriously resolved only after engineering intervention • Disorganized spa scheduling, delayed treatments, malfunctioning recovery equipment, and visible staff distraction during recovery-focused services • Butler miscommunication regarding confirmed treatment durations and guest preferences • Multiple breakfast errors across days despite clear instructions • Recurring Wi-Fi and charging disruptions • Disturbing lapses in privacy, including guest behavior and conversations that suggested poor internal discretion controls • Inappropriate or poorly judged butler interactions after I disclosed sensitive personal context A planned “James Bond–themed” day (Van Cleef & Arpels, Spy Bar, Kioku) further highlighted brand misalignment. Transportation choices, venue recommendations, and the overall execution lacked the polish, discretion, and situational awareness expected at this level. I provided real-time feedback requesting greater privacy and brand alignment. One butler, Alinda, demonstrated professionalism, discretion, and emotional intelligence consistent with Raffles’ stated values. Her conduct stood in contrast to other interactions, which at times felt careless or intrusive. I want to be clear: I remained courteous and adaptive throughout my stay. However, the cumulative effect of these issues eroded trust in the hotel’s leadership culture and internal controls. A property of this caliber should not place the burden of maintaining boundaries and discretion on the guest. Kindness is my default, but kindness must coexist with standards. I share this feedback in good faith, with the hope that Raffles London at The OWO strengthens its leadership oversight, butler training, and privacy discipline. The hotel has extraordinary potential, but this stay revealed significant gaps between brand promise and lived experience. While I appreciate the efforts of individual staff members who demonstrated professionalism, the inconsistency of service, lapses in discretion, and need for repeated boundary reinforcement significantly impacted my sense of safety and ease. At this level, a guest should not have to manage their own privacy.

Dear Heather D., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. I sincerely regret that your experience did not reflect the high standards of discretion and elegance that we aspire to uphold at Raffles London at The OWO. I acknowledge the challenges you faced during your stay, including technical issues with the in-room facilities, disorganization in spa scheduling, and the inconsistencies in communication from our butler team. Your concerns about privacy and the handling of sensitive information are particularly important, and I am disappointed to hear that our service did not meet your expectations in this regard. Thank you once again for your constructive feedback, which will help us to improve our service. Best regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Nguan P. T. Couples - 1/31/2026 Confirmed reviews ALL

Staff are very welcoming and friendly. they made a positive impact in making the Raffles London experiences warm and inviting one. location is close to several attractions. overall a memorable stay with luxury and warmth.

Dear Nguan P. T., Thank you for your kind words regarding our welcoming staff and prime location, we are more than delighted to hear that your experience at Raffles London was both memorable and luxurious. It is our pleasure to provide a warm and inviting atmosphere for our guests. With best regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Rachel L. W. Couples - 1/29/2026 Confirmed reviews ALL

Raffles London is an absolutely exceptional hotel. From the moment you arrive, the service is impeccable—attentive, warm, and effortlessly professional. The suite was stunning: incredibly clean, beautifully designed, and impressively high‑tech, while still feeling supremely comfortable and relaxing. Every detail felt thoughtful and luxurious. The location is also ideal, making it easy to enjoy the best of London. An unforgettable stay and a true benchmark for five‑star hospitality.

Dear Ms W., thank you for your gracious feedback regarding your recent stay at Raffles London, we are very delighted to hear that you found our service to be impeccable and that you enjoyed the comfort and design of your suite. Your kind words regarding our location are also greatly appreciated, as we strive to provide our guests with easy access to the best that London has to offer. We look forward to welcoming you back in the future. Mathias Gerds Hotel Manager Raffles London at The OWO

Benjamin G. P. Couples - 1/28/2026 Confirmed reviews ALL

Loved everything about it. Can’t wait to come back!

Dear Mr. P., thank you for your kind words regarding your recent stay, it is wonderful to hear that you had an amazing experience and enjoyed your time with us. We look forward to welcoming you back to The OWO in the future. With best regards from London, Mathias Gerds Hotel Manager Raffles London at The OWO

Colleen M. M. Couples - 1/27/2026 Confirmed reviews ALL

Quite simply; we loved all of it!

Dear Colleen M. M., thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and that our services met your expectations, please allow me to share your words of compliments with our Housekeeping team. Your satisfaction is our utmost priority, and we look forward to welcoming you back in the future. Kind regards Mathias Gerds Hotel Manager Raffles London at The OWO