Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 820 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  820 reviews

Exemplary hospitality in every way.

Customer review rating 5.0/5

Ian E. Couples - Confirmed reviews ALL

We had a truly memorable stay in this wonderful historic building which has been converted to a world class hotel in a prime central London location. The people working there set it apart from other such establishments as they provided exemplary customer service but with a genuine personal touch. From the minute we arrived to our departure we felt like valued and appreciated guests.

Good stay with great hospitality

Customer review rating 5.0/5

Tuula N. Friends - Confirmed reviews ALL

Everything was so nice. Your helping,hospitality and good restarants . Thabk you

Beautiful Raffles at the OWO

Customer review rating 4.0/5

Chris Solo - Confirmed reviews ALL

Very good, except some personal touches and attitudes of SOME staff.

Excellent stay, great history

Customer review rating 5.0/5

Ab Couples - Confirmed reviews ALL

Fantastic property with a cool history, great restaurants, bars, and amenities, excellent service

Dear Mr B., Greetings from Raffles London at the OWO! Thank you for your wonderful feedback regarding our service and the attention to detail from our staff. I was pleased to read that you enjoyed the history and offerings we have at Raffles London. Our utmost goal is to ensure each guest feels not only welcomed, but also genuinely cared for during their stay. It brings us immense joy to see that our efforts, particularly through the exceptional attention provided by Charlotte & Shay, have resulted in such a positive and memorable experience for you. Mr B., thank you once again for your comments and we all are very much looking forward to welcoming you back in the near future. Kind regards, Ali Elbaroudy Assistant Front Office Manager

Excellent stay

Customer review rating 4.5/5

Feng L. Couples - Confirmed reviews ALL

We recently enjoyed a fantastic stay at Raffles OWO London, where everything was truly exceptional. I would like to offer some feedback regarding the guest services to help enhance the experience for future guests. During our stay, we needed to contact guest services a couple of times. One instance involved clarifying which items in the minibar were complimentary. We were informed that anything at room temperature would be complimentary, which we later discovered was not accurate( we did not consume anything so there was no mischarge or anything like that). On the night before our departure, we returned to our room to find cheese, fruits, and breadsticks. Since we hadn’t ordered anything, we called guest services to confirm whether these items were for us. We were informed that these were part of the turn-down service amenities. However, the staff responsible for the turn-down service had not yet come to our room, and we had not received similar amenities on previous nights. Despite these minor confusions, our overall experience was absolutely wonderful. Thank you for your hospitality, and we look forward to our next visit

Dear Ms L., Greetings from Raffles London at the OWO! Thank you for sharing your delightful feedback regarding your recent stay at Raffles London. We are pleased to hear that your overall experience was wonderful and appreciate your insights regarding our guest services. Please accept my apologies for the confusion surrounding the complimentary minibar items. It is indeed our intention to provide clear information to enhance our guests\' experience. Your comment about the turndown service and the amenities is also noted, and we appreciate you bringing this to our attention. We continually strive to ensure that all aspects of our service align with the expectations we set for our guests. We are grateful for your understanding and your kind words about our hospitality. We look forward to welcoming you back and ensuring an even more exceptional experience on your next visit. Kind regards, Ali Elbaroudy Assistant Front Office Manager

Other web-users rate our hotel

  • 195 reviews 9.3/10 Location
  • 261 reviews 8.7/10 Room
  • 558 reviews 8.9/10 Service
  • 232 reviews 9.3/10 Amenities
  • 177 reviews 9.4/10 Vibe
  • 165 reviews 8.5/10 Food
  • 76 reviews 8.7/10 Bar
  • 76 reviews 8.5/10 Comfort

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