The Porter House Hotel Sydney - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 2,046 reviews

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Description

Hotel extras

  • Where rich history meets modern elegance

  • CBD location and close to The Metro and Townhall Train station

  • Close to iconic attractions such as the Australian Museum, Hyde Park, Capitol Theatre

  • A modern meeting, event and private dining space

Our accommodation(s)

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Hotel location

The Porter House Hotel Sydney - MGallery Collection

203 Castlereagh Street
2000 SYDNEY
Australia

GPS:-33.87435, 151.20891

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DIXSON & SONS

Dixson and Sons is a modern brasserie ready to take you on a dynamic culinary journey. Steven Hartert, Executive Chef bringing over two decades of luxury hotel and fine dining experience to the role, showcasing tradition cuisine with a modern twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,046 reviews

TripAdvisor Rating  4.0/5  87 reviews

Certificate of excellence 2024

Great Property, Great Vibe

Customer review rating 5.0/5

David S. Business - Confirmed reviews ALL

Staff professional, friendly. Hotel, Wine bar creates a great entrance, atmosphere

Beautiful Hotel, but Noisy and Lacking Finishing Touches

Customer review rating 3.0/5

Deirdre Couples - Confirmed reviews ALL

The hotel boasts a beautiful design with a well-thought-out color scheme and functional layout. However, our experience was disappointing due to noise issues and some missing details that affected our stay. We arrived last night after a 13.5-hour flight. When booking in November, I specifically requested a quiet room, but this request was completely ignored. We were given Room 209, and despite wearing earplugs, we could hardly sleep due to the excessive noise from cars racing through the streets and noises from electrical equipment inside the hotel. The receptionist was difficult to understand and didn’t come across as particularly welcoming. This may have been partly due to the loud music near the reception area, which made communication even harder. The room itself was beautifully laid out but lacked some essentials: There was no bottled water available because they were out of stock—something we've never encountered in all our travels. Water should always be a basic provision. They eventually retrieved some from the bar but mentioned the cost would be charged back to the hotel, which highlighted a disconnect between the hotel and its F&B department. They forgot to put tea cups, there were only saucers. The bathroom had noticeable hair from the previous guest on both the toilet floor and shower wall, which was not hygienic. The biggest issue, however, was the noise from outside. Cars were accelerating loudly throughout the night, making it feel like we were in Istanbul. Having stayed in many major cities, we believe better soundproofing could have mitigated this problem. Overall, while the hotel has great potential, the lack of attention to detail and excessive noise made our stay less enjoyable than expected.

Good location and nice but needs some help

Customer review rating 2.0/5

Rebecca A. Business - Confirmed reviews ALL

I stayed at the hotel for six nights on a work trip. Although it claims to be a five-star hotel, it doesn’t measure up when compared to other hotels in that category. The location in the central business district is convenient, with shopping and the metro nearby, but it is quite noisy. When I checked in, I specifically asked the front desk if my room would be noisy, and I was assured it would not be. However, I was placed on the second floor, where I could hear everything from the street, as well as my neighbors opening their curtains each morning. If I were running the front desk, I would have attempted to move guests from lower floors to avoid the noise. The biggest issues I encountered were with housekeeping and the front desk staff. My room was never properly cleaned, and when I inquired at the front desk, they simply informed me that they outsource their cleaning services. I had to complain three times. The floors were dirty, they did not pick up any used glasses or replace them with clean ones, and they failed to replace towels or clean the sinks. The rooms are small, and while the beds are comfortable, the sheets felt cold and uncomfortable. Additionally, there were no extra blankets in the room, making the overall experience feel similar to that of an upscale Holiday Inn. The on-site restaurants are quite nice, but the front desk staff did not provide any information about them or other hotel amenities, which made it feel like a guessing game. I would not choose to stay here again.

Enjoyable stay in good location

Customer review rating 4.0/5

Martin V. L. Solo - Confirmed reviews ALL

I was able to do very good walks while I stayed, I had been looking forward to some good dinners but the restaurant was closed and the bar offerings did not suit me. ( Enjoyed breakfasts) Staff was all helpful and friendly

Hotel Review

TripAdvisor rating 3.0/5

Voyage557394 TripAdvisor review

I stayed at the hotel for six nights on a work trip. Although it claims to be a five-star hotel, it doesn’t measure up when compared to other hotels in that category. The location in the central business district is convenient, with shopping and the metro nearby, but it is quite noisy. When I checked in, I specifically asked the front desk if my room would be noisy, and I was assured it would not be. However, I was placed on the second floor, where I could hear everything from the street, as well as my neighbors opening their curtains each morning. If I were running the front desk, I would have attempted to move guests from lower floors to avoid the noise. The biggest issues I encountered were with housekeeping and the front desk staff. My room was never properly cleaned, and when I inquired at the front desk, they simply informed me that they outsource their cleaning services. I had to complain three times. The floors were dirty, they did not pick up any used glasses or replace them with clean ones, and they failed to replace towels or clean the sinks. The rooms are small, and while the beds are comfortable, the sheets felt cold and uncomfortable. Additionally, there were no extra blankets in the room, making the overall experience feel similar to that of an upscale Holiday Inn. The on-site restaurants are quite nice, but the front desk staff did not provide any information about them or other hotel amenities, which made it feel like a guessing game. I would not choose to stay here again.

Dear Voyage557394 Thank you for your detailed feedback on your experience. It is very disappointing to read that the services were not up to our usual standard here. I will be personally working with the team here on our delivery and standards when welcoming and servicing guests during their stay. I appreciate the time you have taken to provide this feedback. Kind regards, Mitchell Turner General Manager The Porter House Hotel Sydney - MGallery

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Other web-users rate our hotel

  • 815 reviews 9.5/10 Location
  • 1,231 reviews 8.2/10 Room
  • 1,193 reviews 8.3/10 Service
  • 16 reviews 7.5/10 WiFi
  • 581 reviews 9.4/10 Vibe
  • 478 reviews 7.9/10 Comfort
  • 445 reviews 7.6/10 Amenities
  • 392 reviews 7.3/10 Food

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