Mercure Jakarta Gatot Subroto 4 stars

Customer review rating (ALL Rating) 4.6/5 1,830 reviews

ALLSAFE approved hotel

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Mercure Jakarta Gatot Subroto
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+ 20 Services

Hotel extras

  • The hotel is a short drive from Soekarno Hatta International Airport.

  • Enjoy easy access to Pancoran, Kuningan, Rasuna Said, and Semanggi.

  • Take the first exit towards Semanggi from the Inner Ring road.

  • The hotel is 10 min by foot from Dirgantara Monument in Pancoran.

  • Dine in style at our restaurant with amazing views of Jakarta.

Hotel location

Mercure Jakarta Gatot Subroto

Jalan Gatot Subroto Kav. 1
Kuningan Barat
Jakarta Selatan
12790 jakarta
indonesia

Fax: (+62)21/50825401

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 29km / 18.02 miles - Shuttle paying

  • By car

    MAMPANG KUNINGAN At 2.4km / 1.49 miles

GPS:-6.2391334, 106.828591

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FLORA

Enjoy the diversity of cuisines from both local and international. The restaurant offers an extensive selection of menu which you may explore them by scanning the barcode placed on each table.

Our accommodation(s)

Mercure Jakarta Gatot Subroto features 403 comfortable rooms and suites that are designed for the modern business and leisure traveler.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 227

  • Maximum capacity: 84 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Jakarta Gatot Subroto

100% genuine reviews from our guests

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ALL Rating 4.6/5

1,830 reviews

TripAdvisor Rating 4.5/5

703 reviews

Good stay:)

Customer review rating 4.0/5

Leila Families - 09/01/2022 Confirmed reviews ALL

Friendly staff, good food and service:)

Dear Ms. Leila, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atha Imran Front Office Manager

Wonderful service with Outstanding room

Customer review rating 5.0/5

Hans Solo - 07/01/2022 Confirmed reviews ALL

Service is above standard and the room is beautiful. I need to spend the time for my quarantine inside the hotel but due to high quality service and spacious room, I did not feel bored at all. I took my time to relax and pace myself down.

Dear Mr. Hans, Warm regards from mercure jakarta gatot Subroto. Thank you for taking the time to write a review about our hotel. We are very happy for the pleasant and satisfaction you feel during your stay at our hotel, especially our high service standard level and our beautiful room which make your stay relax and comfortable. we will convey your review and we will make it a motivation to continue to provide the best service and facilities for every guest at our hotel. Once again we thank you and hope to see you again in the near future. Best regards, Atha Imran Front Office Manager

Minimum amenities

TripAdvisor rating 3.0/5

dodiekas 05/01/2022 TripAdvisor review

Hotel with limited amenities; shower, minibar, bottles, welcoming drinks, indoor pool with restriction time and capacity. Meanwhile good for gym facilities, breakfast menus so great strategic location. Free parking but less signage board.

Bapak dodiekas yang terhormat, Salam hangat dari Mercure Jakarta Gatot Subroto. Pertama tama sekali kami mengucapkan banyak terima kasih atas waktu yang anda luangkan untuk berbagi pengalaman menginap anda di hotel kami. Sangat disayangkan sekali ada hal yang kurang menyenangkan selama anda menginap. Kami sudah menyampaikan keluhan anda kepada departement terkait untuk segera dilakukan evaluasi dan perbaikan. Mohon maaf untuk ke tidak nyamanan yang ditimbulkan. Tetapi kami juga senang bahwa Anda menyukai fasilitas gym, menu sarapan, dan lokasi hotel kami yang strategis. Komentar anda sangat bermanfaat untuk kami demi kemajuan hotel kami. Kami berharap dapat berjumpa Anda kembali diwaktu dekat. Hormat kami, Atha Imran Front Office Manager

Quarantine Hotel Choice

Customer review rating 4.5/5

Monique S. Solo - 03/01/2022 Confirmed reviews ALL

Service and food was amazing. All staff really friendly. I also had an amazing view of the city, which gave me the opportunity to see the fireworks on New Year. Even upon check out all the staff was extremely pleasant and helpful. The only reason I did not give 10 score is for personal preference of the pillows. I wish they would have been a bit more comfortable. In fairness I also have a neck issue that gives me trouble after long travel, so most people would probably be ok with them. Otherwise, I was very happy with my quarantine hotel choice.

Dear Monique S., We very much appreciate your comments regarding your quarantine stay at the Mercure Jakarta Gatot Subroto. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another experience with us. Best Regards, Atha Imran Front Office Manager

Well Located

Customer review rating 3.5/5

Aristo Business - 02/01/2022 Confirmed reviews ALL

Good and clean room, comfort. But why my loyalty points still not credited to my account directly?

Dear Mr. Aristo, We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. We are happy to know that you like our room and location, and with regard points please be informed that it would be credited automatically within 7 days after check out. You may contact us again after that if you still don't receive your points. We hope to welcoming you back again soon in our hotel. Sincerely, Atha Imran Front Office Manager

Best hotel and best staff

Customer review rating 5.0/5

Anggi W. B. Business - 02/01/2022 Confirmed reviews ALL

Location,lobby,pool,restaurant and the room is superb Front office staff super friendly and polite

Dear Anggi Wisnu, We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atha Imran Front Office Manager

Nice and modern

Customer review rating 5.0/5

Alex Couples - 29/12/2021 Confirmed reviews ALL

Clean and nice room, fit for business traveller

Dear Mr. Alex, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atha Imran Front Office Manager

FANTASTIC STAY

Customer review rating 5.0/5

Sukijan Solo - 29/12/2021 Confirmed reviews ALL

Will defenitely going back here !

Dear Mr. Sukijan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atha Imran Front Office Manager

Nice staycation

Customer review rating 5.0/5

Ammar P. Families - 29/12/2021 Confirmed reviews ALL

Excellent service there are very helpfull staff and room was very great

Dear Mr. Ammar P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atha Imran Front Office Manager

Very good hotel amd staff

Customer review rating 5.0/5

Robert A. Families - 29/12/2021 Confirmed reviews ALL

Best staff front office

Dear Mr. Robert a., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atha Imran Front Office Manager
Customer review rating 5.0/5

Aris M. Business - 28/12/2021 Confirmed reviews ALL

It's awesome! The place is luxurious and modern. The service is good, the food is tasty enough

Dear Mr. Aris m., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atha Imran Front Office Manager

Well located and excellent service

Customer review rating 5.0/5

Anonymous Couples - 28/12/2021 Confirmed reviews ALL

That's was amazing stay

Dear Mr. Denni, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atha Imran Front Office Manager

Pleasent stay

Customer review rating 4.5/5

Firli D. Business - 28/12/2021 Confirmed reviews ALL

Good stay, very comfortable, nice staff during check in and check out process

Dear Mr. Firly D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atha Imran Front Office Manager

Bad experience and not obey All Safe standard

TripAdvisor rating 2.0/5

Bear-Lemu 27/11/2021 TripAdvisor review

The most awful experience staying at Accor group hotel especially as a member. There is no dedicated line for Accor members. People that would like to self isolation from aboard queue at the same line with others. As platinum member even have to wait until 3 PM to check in. Even may be if we are not rushing the staff our room only will available later. Their reason because waiting the previous guest to check out. many guests that not using masks and hotel staff not even try to remind. During breakfast, one of the guest coughing without mask while queuing the food, the staff also looks don't care. So scary. It is totally not All Safe standard and the worst I have stayed. Even 3 stars much better!!

Dear Mr. Bear-Lemu, Thank you for taking the time to tell us about your experience at Mercure Jakarta Gatot Subroto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have highlighted your concern about COVID 19 procedure in our hotel, it would be share to all the department in our hotel to always implementing the health protocol for staff also guests. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you to share this concerns, and i hope you will give us the opportunity to serve you better in the near future. Sincerely, Atha Imran Front Office Manager

good stay but can be improved.

TripAdvisor rating 4.0/5

JakaIndrawan Business - 26/11/2021 TripAdvisor review

Stayed here several times because of its strategic location and near the places i usually go, however not many eateries in walking distance. The receptionist could've been more hospitable, maybe because every time I come I always handled by a new employee? To note there is no special checkin desk for privileged members, not convenient. Tried the executive room and privilege room. The executive room layout is odd, the position of the tv is not straight in front of the bed, but it is positioned straight in front of the door, so it is challenging to watch the TV from the bed, thus I prefer to stay in the privilege room which is one category level below the executive room. In both room types you get a free minibar. Bed is comfy but no bolster. The city view from the room is quite nice, especially at night when you can see the lights of the cars swerving because they are stuck in traffic. Oh one more thing, although there are many choices on the breakfast menu but I think the taste is mediocre.

Dear Mr. JakaIndrawan, Bonjour! Thank you so much for taking the time to share your valuable feedback on TripAdvisor. We would like to firstly apologize for the inconvenience caused during the time of check-in, we have taken immediate action and have organized a training session for our team to ensure that all guests especially all our ALL Accor member are felt warm welcome according to the Accor standard . Also with regard the things which you have been shared, we have already escalated it to the concern department for evaluation. On a positive note, we highly appreciate your kind words about our location and our room which has nice view. Once again thank you so much for choosing Mercure Jakarta Gatot Subroto, it has been an immense pleasure serving you and we eagerly look forward to welcoming you back again soon. Sincerely, Atha Imran Front Office Manager

Great staycation

TripAdvisor rating 5.0/5

ripeyaldi 20/10/2021 TripAdvisor review

Verry new hotel in gatot subroto area, great service, clean and comfortable room, good health protocol during pandemic. The one that must be improved is the breakfast menu should be more variative, but their restaurant have a great soto tangkar, i can't forget it taste.

Dear Mr. Ripeyaldi, We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. I am very happy to know that your staycation experience at our Hotel was an enjoyable one that you took the time to share your experience to the Trip Advisor. It is heartwarming to know that we have provided comfortable room and clean. Thank you for sharing our great service and our covid protocol as well. I will share this feedback to entire team, especially the breakfast menu to be more variative. Once again, Thank you for sharing the feedback, Our team looking forward to welcoming you back. Sincerely, Atha Imran Front Office Manager

Non-Accor standard

TripAdvisor rating 1.0/5

641nelson12 Business - 20/09/2021 TripAdvisor review

A refresher course about COVID 19 should be done with staff hotel. Indeed, I spotted 7 guest without mask in the lobby upon arrival, after telling receptionists, they were scared to talk the the guest directly. Other story for breakfast, half the cooks we'rent using mask, I called out the manager which called the head chef who says “ they remove the mask to try the food as cooks do “ (10 mins without masks ) I got scared and cancelled and left breakfast. Staff has no clue about their products, we’ve booked rediscovered Indonesia, we have to go back and forth between room service and receptionist to enjoy our stay credit.

Dear Mr. Nelson Thank you for taking the time to tell us about your experience at Mercure Jakarta Gatot Subroto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have highlighted your concern about COVID 19 procedure in our hotel. For further investigation, kindly share your stay detail to us at fom@mercure-jakarta-gatotsubroto.com. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you to share this concerns, and i hope you will give us the opportunity to serve you better in the near future. Sincerely, Atha Imran Front Office Manager

Good stay at Mercure Jakarta

TripAdvisor rating 4.0/5

Rainsun1426 Business - 13/09/2021 TripAdvisor review

Well it was a last minute decision because my travel for work was canceled. The hotel is spacious and newly built. The view from my room is outstanding because i love to see the traffic flow. But what happened at your reception in the morning? I was in hurry and you only have one person at your front desk and the girl completely ignore me i know at that time she was with another guest. But it is never too much to say please wait a second yet she’s completely ignored me.

Dear Ms. Renny, Bonjour! Thank you for your feedback and for taking the time to write about your recent experience on TripAdvisor. We are happy to read that you liked our hotel that newly built with the view that outstanding. While we regret that your stay was not up to your expectations on this particularly with the service experienced at the front desk. Please be assured that your feedback is of extremely valuable to us and this has been shared with the team to ensure the necessary actions are taken to address the shortfall and once again would like to apologize for the inconvenience caused. We look forward to your return visit and give us an opportunity to provide you a better experience on your next stay. Sincerely, Atha Imran Front Office Manager

Good service, perfect location!

TripAdvisor rating 4.0/5

Andreas S 22/08/2021 TripAdvisor review

Overall, it was a great stay. I stayed for 2 nights, and as a gold member of ALL membership program, I got its benefits. They upgraded my room to Executive room. I got a room on 25th floor with a spectacular view. The check in process was smooth, however, I did not feel the warmth as the accor hotel standard as usual. The room was clean and spacious, and the breakfast was really nice and the choice was various. two things that could be improved are the room and the welcome snack. The welcome snack, that was a plate of fruits in my opinion is not enough, even the fruit choice was so standard. For the room, I was a bit annoyed by the noise from the room next to our room and from the hallway.

Dear Mr. Andreas S, Bonjour! Thank you so much for taking the time to share your valuable feedback on TripAdvisor. We would like to firstly apologize for the inconvenience caused during the time of check-in, we have taken immediate action and have organized a training session for our team to ensure that all guests especially all our ALL Accor member are felt warm welcome according to the Accor standard . Also with regard the things which you have been shared, we have already escalated it to the concern department for evaluation. On a positive note, we highly appreciate your kind words about our room view which has a spectacular view, room cleanliness, and our breakfast taste with variety of choices. Once again thank you so much for choosing Mercure Jakarta Gatot Subroto, it has been an immense pleasure serving you and we eagerly look forward to welcoming you back again soon. Sincerely, Atha Imran Front Office Manager

Required Covid-19 stay hotel

TripAdvisor rating 4.0/5

a26dave 03/04/2021 TripAdvisor review

The Mercure Gatot Subroto is a good hotel to stay at for your required 5 days of Covid-19 quarantine. All the Covid tests are administered right there at the hotel so no need to worry about the how & where to get those done.

Dear Mr/Ms. A26dave, Warmest greeting from Mercure Jakarta Gatot Subroto, We thank you and appreciate your positive feedback about our hotel. The team and I are pleased that you enjoyed your stay. It is a booster for the team to keep maintaining to provide a memorable experience for all guests. In addition, to clarify your statement that our hotel is not a Covid-19 quarantine hotel. However, we serve for repatriation guests, as the government regulation. We are looking forward to having you again as a wonderful guest in our hotel. Please feel free to contact our Front Office Manager by email fom@mercure-jakarta-gatotsubroto.com if you need any further assistance for your upcoming stay at our hotel. Thank you & Stay safe. Best Regards, Koko Baskoro General Manager

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