Pullman Tokyo Tamachi 5 stars

Customer review rating (ALL Rating) 4.7/5 1,693 reviews

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3 1 21 Shibaura, Minato, 1080023 TOKYO, Japan

Description

Hotel extras

  • With easy access to trains and Haneda Airport, Pullman Tokyo Tamachi is conveniently located

  • The stunning design and atmosphere of the lobby at Pullman Tokyo is inspired by Japanese Kabuk

  • Our Executive Lounge is available exclusively for suite and executive room guests

  • Our inclusive hotel features restroom facilities for families with small children.

  • Located in the msb Tamachi complex, the dining and shopping possibilities are almost endless

Our accommodation(s)

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Hotel location

Pullman Tokyo Tamachi

3 1 21 Shibaura, Minato
1080023 TOKYO
Japan

GPS:35.64569, 139.74912

Telephone
Fax +81 3-6400-5856

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KASA

Pullman Tokyo Tamachi's all-day fusion cuisine diner pays homage to traditional Japanese culinary techniques and local Japanese ingredients amidst a vibrant, immersive atmosphere inspired by the colorful art of kabuki.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,693 reviews

Customer review rating 4.5/5

Ferric M. Families - Confirmed reviews ALL

Pullman tamachi hotel located strategically closed by tamachi station. It’s helpful for the guests to travel around the cities by using train to west and east tokyo.

Dear Mr. M., Thank you so much for your lovely review. We are happy to hear that you enjoyed our comfortable rooms and convenient location near Tamachi Station, making it easy to explore Tokyo. We look forward to welcoming you back again in the future. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Customer review rating 5.0/5

John A. S. Families - Confirmed reviews ALL

Staff were excellent and always happy to assist and serve you. Great rooms and great food at the restaurant.

Dear Mr. S., Thank you for sharing your kind feedback with us. We are pleased to know that you appreciated our location, accommodations, and dining experience. It is especially wonderful to hear that our team provided attentive and friendly service throughout your stay. Your comments are greatly appreciated, and we hope to have the pleasure of welcoming you back again soon. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Customer review rating 5.0/5

Wadim L. Friends - Confirmed reviews ALL

Me as loyal Diamond member of Accor spend every year in Sofitel and Fairmont hotels at least 200 night in S-E Asia, i know this Hotel before covid times , durig this time it changes 3 GM s and this Hotel was , is and Hope will be example of great service, hospitality and standard. Sińce 2023 i chaosen this Hotel 3 times to celebrate my birthday , sometimes arrival special to Tokyo and this Hotel, becouse i know i meet here highest service standard, kind and professional Staff, ideal clean , fantastic executive lounge and restaurant . Hotel know how to care about guests, especially about Accor members Additional plus of Hotel is location , in nice modern area , close to train stadion is comortable to get any part of Tokyo, what is also important Hotel construction is so good that If my room is at railay side and when im stay by the Windows i see few passing trains , i can not hear any noise. I recomend to eveyeryone to stay here. I would like to thank all Hotel Staff and i think this Hotel should be example for most of Hotels

Dear Mr. L., Thank you very much for your wonderful review. We are truly humbled by your generous comments and honored that you continue to choose Pullman Tokyo Tamachi for your visits to Tokyo and even for your birthday celebrations. It means so much to us to hear that our hospitality, service, cleanliness, Executive Lounge, and restaurant experience have consistently met the high standards you expect as a frequent traveler and loyal Accor Diamond member. Your special recognition of our team is especially meaningful. Creating memorable experiences and making our guests feel genuinely cared for is exactly what we strive for every day. Thank you for your trust, loyalty, and recommendation. We look forward to welcoming you back "home" to Pullman Tokyo Tamachi again very soon. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Customer review rating 4.5/5

Christopher J. S. Families - Confirmed reviews ALL

stayed for a few days in Tokyo after concluding a cruise around Japan.

Dear Mr. S., Thank you so much for your lovely review. We are delighted that you enjoyed our comfortable rooms, great showers, restaurant, and convenient location during your stay in Tokyo. We appreciate your kind comments and look forward to welcoming you back again in the future. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Customer review rating 1.5/5

Christos N. Couples - Confirmed reviews ALL

I have been an Accor Platinum member for years, which means I have been to many 5-star hotels. I stayed there for 5 nights. This was probably one of the worst Accor hotels I have ever stayed at. The services offered at Pullman Tokyo Tamachi cannot even be 4-star. This 5-star hotel has no concierge service or even porter service? I mean, the luggage is carried to the guest rooms by the reception staff, often female. We asked for porter service when checking out, and the lady receptionist fulfilled this duty. One of the worst breakfasts I've had in years. The quality of the food is very low, and the variety at the buffet breakfast is very poor. The waiting staff are also the baristas (!), which is why the coffee is often cold. The breakfast supervisor is not always there to supervise; he is also at reception, and the food is not timely replenished In the reception area, there is a seating area (apparently for the bar) with a ping-pong table! So you are sitting to have a drink, and sometimes there is a lot of commotion as kids or adults use it. The reason I give this hotel 3 out of 10 is housekeeping. Unlike at many other hotels, where housekeeping is always a problem, at the Pullman Tamachi it is a pleasant surprise. There is an evident management problem in this hotel. In an attempt to keep labour costs down, management is using the same people for multiple duties. For a 5-star hotel, this works at the expense of the quality of the services provided.

Dear Mr. N., Thank you for sharing your experience with us and for your continued loyalty as an Accor Platinum member. We are sincerely sorry that your stay did not meet your expectations. We understand your disappointment regarding the breakfast experience, service structure, and several aspects of the overall hotel experience. While we strive to provide attentive and personalized service, we regret that the service delivery during your stay did not reflect the standards you anticipated. Your comments regarding breakfast quality, public spaces, and operational efficiency have been noted and shared with the relevant teams for review. We would also like to thank you for recognizing our Housekeeping team. We are delighted that their efforts stood out positively and helped make part of your experience more enjoyable. We appreciate your honest feedback and thank you for giving us the opportunity to improve. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Other web-users rate our hotel

  • 697 reviews 9.6/10 Location
  • 688 reviews 8.5/10 Room
  • 886 reviews 9/10 Service
  • 13 reviews 6.9/10 WiFi
  • 331 reviews 8.3/10 Comfort
  • 249 reviews 8.7/10 Breakfast
  • 201 reviews 7.9/10 Cleanliness
  • 8 reviews 0.8/10 Pool

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