Mercure Dubai Barsha Heights Hotel Apartments 4 stars

This hotel has thousands of excellent reviews. Based on this, we booked a 5-night stay. On day 1, we realised the AC wasn't working. It took till day 4 to fix it, despite numerous visits and multiple assurances. The engineer who visited us the first few times did not know what he was doing. This was the 4th Service apt that we'd stayed at in Dubai. It was the least impressive, despite one of the previous service apts having a terrible house cleaning service. The house cleaning service here was excellent. Santa and Sougat went above and beyond, on a couple of occasions, to ensure that we were looked after. The kitchen is small and poorly lit. The elevators are tiny, making social distancing impossible. The roof above the toilet leaked every time we used the toilet the first couple of days (the engineer insisted it wasn't leaking at all). The constant hum from SZR cannot be helped owing to the location of the hotel, but was a strong contrast from the other service apartments, which were very quiet. Despite some positives, we are unlikely to return. This is a pity, as this was a hotel we were very keen on staying at.

Staff are unprofessional and quite rude

The loved the service n the staff.. there was duty manager reza there n he served us like family.. i hope he stays in the hotel till we are there, he’s so polite to us and so helpful. Thanks for recurring sucha good staff.

Medium

Disappointing

Very friendly staff, neat ambiance and great service

The overall apartment was good. We were in a 2 bedroom apt. But the living room was a little cramped. That was manageable. But was very disappointed with the master bedroom toilet. Slight water leakage in the floor. Drain smell throughout our stay. Toilet seat stained, worn out , half broken. Bath tub had shoe marks and dirty. Just FYI we didn't use the tub to shower and also as much as possible avoided using the whole bathroom. It really needs refurbishment.

We had an amazing time, however I had 2 major problems, 1. Breakfast was same every day, nothing different and we were there for 2 weeks so it was really boring. 2. The cleaning of the rooms were horrible, the only way I noticed our rooms were touched was because the beds were laid, every other dirt on the floor would not move.

I would like to express my thanks and appreciation for the service. we had a wonderful stay,  Your staffs did not disappoint us. all was polite

Overall my experience living here is good, but there are several points really need improved: 1. The network speed is worse recently and I complained several times but nothing changed; 2. Sometimes housekeeping forget to pickup garbage at my room so I have to call them; 3. Housekeeping forget to leave tissue box and toilet paper and even I asked, they still forget or not willing to give more; 4. Some long term agent are not helpful and always gives excuse when I ask for help; 5. Gym is busy but running machine is not working (4 of 5 is out of usage for more than 1 month).

In General, Hotel location and facilities are good, but the main problem with long term staff who is handling long stay with Guests since I moved to Mercure Barsha Heights (TECOM) since March, 2020 up to this month, unfortunately there is no trust or transparent was build between me with Long term management from first day since they are tries to exaggerate in offering unit rate for one bedroom each month compared to other market range which means there is no clear pricing policy from their side. Plus the rate was suggested by them (sending by official email form their side) is fake and higher than rate shown in online website like property finder or Bayout for same category of main apartment in Mercure Barsha Heights which caused me to be frustrating from dealing with these team. I already raised two complaints to Hotel operation management, but there is no action. I believe there is a problem in long term management and the way handling the issues. I decided to move from Mercure to other place this month after found no hope or solution since i spoke to hotel top management regarding my concern without action till now. Anyway, I hope Accor can find a way to improve this issue to keep reflecting a good image of Mercure in market especially Dubai since i loved this place and i know what means when there is brand like Accor is managing places/hotels to reflect place Image and Reputation.

Its a gud experience but lifts take mostly too much time due to shortage of lifts and handsantizer in last four days is not refilled near lifts as said several times to staff

As usual, I like staying at the hotel cause of many features: staff cleverness, location, facilities, cleanliness and best of all ... the usual welcoming smile on the face of each staff member.

Most of the staff at Mercure are unprofessional and downright disrespectful. I’ve been insulted by certain members and was quite shocked by the lack of professionalism. The notion that the customer is always right and needs to be treated respectfully doesn’t seem to stand here. Overall my experience isn’t good.

It was a great stay and ideal location just next to the metro station . The staff were well trained and especially Vishnu took care of my needs and I was in room 2514. Thanku and keep up the good work. See you soon.