Mercure Dubai Barsha Heights Hotel Apartments 4 stars

Customer review rating 4.1/5 1,739 reviews

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Mercure Dubai Barsha Heights Hotel Apartments
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+ 20 Services

Hotel extras

  • Spacious one & two bedroom apartments that provide comfortable stay experience

  • Dubai Internet City Metro Station beside the hotel, Dubai Tram & Monorail is only 2 stops away

  • A range of accommodation options for students, families, corporate, solo and group travellers

  • Easy access with public transport services, to popular Dubai attractions and shopping malls

  • 5 dining venues, 8 meeting rooms on level 40 & 41, pool deck on level 8, squash court and more

Services in the hotel and nearby

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Services for children
  • Boat excursions
  • Other sports activities
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Mercure Dubai Barsha Heights Hotel Apartments

Sheikh Zayed Road,Barsha Heights
Dubai Internet City, TECOM
DXB Internet City Metro Station
500300 dubai
united arab emirates

Tel: +97143818888

Fax: (+971)4/3818840

  • By plane

    DUBAI INTERNATIONAL At 30km / 18 miles

  • By train

    DUBAI INTERNET CITY At 0.1km / 0.06 miles

GPS :25.101158, 55.173058

Our accommodation(s)

Mercure Dubai Hotel Apartment is conveniently located on Sheikh Zayed Road, beside the metro station. The well-equipped apartments are a great choice for short or long stays, it combines traditional charm and comfort with outstanding service & facilities The apartments are fully furnished & equipped ready for you to move in. Stay from a month to one year, it's all about flexibility to have a relaxed stay experience. Enjoy the spacious rooms, kitchen, private balcony, gym, pool, squash, spa, salons & more

Family One Bedroom Apartment with King size bed, City View

  • Max. number of persons: 5
  • Area: From 61 / 657 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Family One Bedroom Apartment with 2 single beds, City View

  • Max. number of persons: 5
  • Area: From 61 / 657 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Family One Bedroom Apartment with King size bed, Skyline View

  • Max. number of persons: 5
  • Area: From 61 / 657 sq ft
  • Views: Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Family One Bedroom Apartment with 2 single beds, Skyline View

  • Max. number of persons: 5
  • Area: From 61 / 657 sq ft
  • Views: Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Family Two Bedroom Apartment with a king size bed and 2 single beds, City View

  • Max. number of persons: 6
  • Area: From 105 / 1130 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Family Two Bedroom Apartment with a kingsize bed and 2 single beds, Skyline View.

  • Max. number of persons: 6
  • Area: From 105 / 1130 sq ft
  • Views: Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Apartments

Our restaurants and bars

Café Social

Type of cuisine: Cafe

Let our lobby lounge cafe entice you with cosy seating, delicious food and friendly service. Light meals can be had throughout the day along with tea, fresh juice, mocktails and coffee from Starbucks.

DAY & NIGHT

Type of cuisine: International

Enjoy a delightful meal at Day&Night, ideal for business lunches or quality time with family and friends. Relax indoors or step out onto the outdoor terrace for an al fresco experience and savor international flavors for breakfast, lunch or dinner.

Lunch

12:00 - 03:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CORNER 8 - POOL BAR

Non contractual photo

Unwind at the outdoor swimming pool and indulge in refreshments and light stacks at the pool bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Exit Sports Bar

Non contractual photo

THE EXIT sports bar, with an open terrace and lounge is a great place to catch up with friends and watch live sport from around the world on the big screen. The Exit offers a variety of dishes and drinks, board games, pool table & darts.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 95

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Dubai Barsha Heights Hotel Apartments

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,739 reviews

tripadvisor

TripAdvisor Rating 4.5/5

952 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good and comfortable stay

Customer review rating 4.5/5

Ravi S. B. Business - 20/02/2021 Confirmed reviews ALL

Suggest that the center table in the living room should be cleaned with an alcohol based cleaner or WD40 solution to remove the stains on the glass top. i have been staying in several rooms of this hotel, and in all rooms the sight of the center table is not good

Dear Ravi S., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. in regards to your comment has been shared same time to the concerned department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Salem

Perfect Stay

Customer review rating 5.0/5

Sabagir H. Families - 20/02/2021 Confirmed reviews ALL

The location of the hotel, supportive staff, cleanliness, very warm host overall.

Dear H. Sabagir H., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Salem

Good experience

Customer review rating 4.5/5

Ana M. M. Families - 18/02/2021 Confirmed reviews ALL

Everything is very good, excellent location, near to supermarket , metro station and pharmacy. Clean, cozy and staff brilliant

Dear Ana Maria Masiel Schneider m., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Salem

Well located

Customer review rating 2.5/5

Farouk Families - 16/02/2021 Confirmed reviews ALL

IT WAS A FIRST TIME

Dear Farouk A., Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed Salem
Customer review rating 5.0/5

Tariq Business - 16/02/2021 Confirmed reviews ALL

I feel like i'm at home, hotel location and view are amazing and the most important is customer care and service specially in front desk Ms Roda, she is really super and she told me i will back always and i back to hotel on my weekend because her words and everything she said it was true. Thanks

Dear Tariq Y., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average when compared to the other places we stayed at.

Customer review rating 3.5/5

Piyush G. Couples - 08/02/2021 Confirmed reviews ALL

This hotel has thousands of excellent reviews. Based on this, we booked a 5-night stay. On day 1, we realised the AC wasn't working. It took till day 4 to fix it, despite numerous visits and multiple assurances. The engineer who visited us the first few times did not know what he was doing. This was the 4th Service apt that we'd stayed at in Dubai. It was the least impressive, despite one of the previous service apts having a terrible house cleaning service. The house cleaning service here was excellent. Santa and Sougat went above and beyond, on a couple of occasions, to ensure that we were looked after. The kitchen is small and poorly lit. The elevators are tiny, making social distancing impossible. The roof above the toilet leaked every time we used the toilet the first couple of days (the engineer insisted it wasn't leaking at all). The constant hum from SZR cannot be helped owing to the location of the hotel, but was a strong contrast from the other service apartments, which were very quiet. Despite some positives, we are unlikely to return. This is a pity, as this was a hotel we were very keen on staying at.

Dear Piyush G., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed Salem

Poor customer service

Customer review rating 0.5/5

S Couples - 05/02/2021 Confirmed reviews ALL

Staff are unprofessional and quite rude

Dear Eneb Mesfin H., Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future since you are planning to extend your stay with us which's a pleasure. Sincerely, Mohamed Salem

Good stay n vv good staff

Customer review rating 5.0/5

Shivansh A. Families - 30/01/2021 Confirmed reviews ALL

The loved the service n the staff.. there was duty manager reza there n he served us like family.. i hope he stays in the hotel till we are there, he’s so polite to us and so helpful. Thanks for recurring sucha good staff.

Dear Shivansh A., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed salem

Selective

Customer review rating 2.5/5

Douglas F. Solo - 28/01/2021 Confirmed reviews ALL

Medium

Dear Douglas F., Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed Salem

Customer service

Customer review rating 2.0/5

Natasha Solo - 23/01/2021 Confirmed reviews ALL

Disappointing

Dear Natasa Marie T., Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed Salem

Well Located and Comfortable Stay

Customer review rating 4.5/5

Ravi S. B. Business - 14/01/2021 Confirmed reviews ALL

Very friendly staff, neat ambiance and great service

Dear Ravi S., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The management,

Decent stay

Customer review rating 3.5/5

Reshma M. Friends - 11/01/2021 Confirmed reviews ALL

The overall apartment was good. We were in a 2 bedroom apt. But the living room was a little cramped. That was manageable. But was very disappointed with the master bedroom toilet. Slight water leakage in the floor. Drain smell throughout our stay. Toilet seat stained, worn out , half broken. Bath tub had shoe marks and dirty. Just FYI we didn't use the tub to shower and also as much as possible avoided using the whole bathroom. It really needs refurbishment.

Dear Reshma M., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive feedback from our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 3.5/5

Daisy N. Families - 07/01/2021 Confirmed reviews ALL

We had an amazing time, however I had 2 major problems, 1. Breakfast was same every day, nothing different and we were there for 2 weeks so it was really boring. 2. The cleaning of the rooms were horrible, the only way I noticed our rooms were touched was because the beds were laid, every other dirt on the floor would not move.

Dear Amatiye Daisy N., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. Thank you for sharing with us you concern, definitely will share this feedback to our team, as we always strive for continuously providing the best quality services to our guests. Please allow us once again to serve you better and restore your faith in the high standard of service that we aim for. Looking forward to welcoming you back again soon and we are always happy to serve you. Sincerely,

good stay

Customer review rating 5.0/5

Abdul Couples - 06/01/2021 Confirmed reviews ALL

I would like to express my thanks and appreciation for the service. we had a wonderful stay,  Your staffs did not disappoint us. all was polite

Dear Abdul Ameen A., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Overall good experience

Customer review rating 3.5/5

S. L. Couples - 05/01/2021 Confirmed reviews ALL

Overall my experience living here is good, but there are several points really need improved: 1. The network speed is worse recently and I complained several times but nothing changed; 2. Sometimes housekeeping forget to pickup garbage at my room so I have to call them; 3. Housekeeping forget to leave tissue box and toilet paper and even I asked, they still forget or not willing to give more; 4. Some long term agent are not helpful and always gives excuse when I ask for help; 5. Gym is busy but running machine is not working (4 of 5 is out of usage for more than 1 month).

Dear L. S., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer Satisfaction & Relation with Long Term Staff

Customer review rating 2.5/5

Amr M. Solo - 04/01/2021 Confirmed reviews ALL

In General, Hotel location and facilities are good, but the main problem with long term staff who is handling long stay with Guests since I moved to Mercure Barsha Heights (TECOM) since March, 2020 up to this month, unfortunately there is no trust or transparent was build between me with Long term management from first day since they are tries to exaggerate in offering unit rate for one bedroom each month compared to other market range which means there is no clear pricing policy from their side. Plus the rate was suggested by them (sending by official email form their side) is fake and higher than rate shown in online website like property finder or Bayout for same category of main apartment in Mercure Barsha Heights which caused me to be frustrating from dealing with these team. I already raised two complaints to Hotel operation management, but there is no action. I believe there is a problem in long term management and the way handling the issues. I decided to move from Mercure to other place this month after found no hope or solution since i spoke to hotel top management regarding my concern without action till now. Anyway, I hope Accor can find a way to improve this issue to keep reflecting a good image of Mercure in market especially Dubai since i loved this place and i know what means when there is brand like Accor is managing places/hotels to reflect place Image and Reputation.

Dear Amr H., Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.0/5

Mrs A. Couples - 03/01/2021 Confirmed reviews ALL

Its a gud experience but lifts take mostly too much time due to shortage of lifts and handsantizer in last four days is not refilled near lifts as said several times to staff

Dear Nazish A., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Staff well chosen and well trained

Customer review rating 4.0/5

Nagui P. Business - 02/01/2021 Confirmed reviews ALL

As usual, I like staying at the hotel cause of many features: staff cleverness, location, facilities, cleanliness and best of all ... the usual welcoming smile on the face of each staff member.

Dear Nagui P., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive positive feedback. Thank you for appreciating the cleanliness of the hotel, and our staff efforts. definitely will share this feedback to our team, as we always strive for continuously providing the best quality services to our guests. Thank you again for sharing your experience, it is always our pleasure to be your second home whenever you are visiting Dubai. Sincerely,

Customer service is quite poor.

Customer review rating 1.0/5

E Couples - 28/12/2020 Confirmed reviews ALL

Most of the staff at Mercure are unprofessional and downright disrespectful. I’ve been insulted by certain members and was quite shocked by the lack of professionalism. The notion that the customer is always right and needs to be treated respectfully doesn’t seem to stand here. Overall my experience isn’t good.

Very good location

Customer review rating 4.5/5

Manish G. Solo - 26/12/2020 Confirmed reviews ALL

It was a great stay and ideal location just next to the metro station . The staff were well trained and especially Vishnu took care of my needs and I was in room 2514. Thanku and keep up the good work. See you soon.

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