Mercure Dubai Barsha Heights Hotel Apartments

Mercure Dubai Barsha Heights Hotel Apartments 4 stars

Customer review rating (ALL Rating) 3.8/5 450 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Spacious one & two bedroom apartments that provide comfortable stay experience

  • Dubai Internet City Metro Station beside the hotel, Dubai Tram & Monorail is only 2 stops away

  • A range of accommodation options for students, families, corporate, solo and group travellers

  • Easy access with public transport services, to popular Dubai attractions and shopping malls

  • 5 dining venues, 8 meeting rooms on level 40 & 41, pool deck on level 8, squash court and more

Hotel location

Mercure Dubai Barsha Heights Hotel Apartments

Sheikh Zayed Road,Barsha Heights, Dubai Internet City, TECOM, DXB Internet City Metro Station
500300 DUBAI
United Arab Emirates

  • By plane

    DUBAI INTERNATIONAL At 30km / 18 miles

  • By train

    DUBAI INTERNET CITY At 0.1km / 0.06 miles

GPS:25.101158, 55.173058

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Mercure Dubai Hotel Apartment is conveniently located on Sheikh Zayed Road, beside the metro station. The well-equipped apartments are a great choice for short or long stays, it combines traditional charm and comfort with outstanding service & facilities The apartments are fully furnished & equipped ready for you to move in. Stay from a month to one year, it's all about flexibility to have a relaxed stay experience. Enjoy the spacious rooms, kitchen, private balcony, gym, pool, squash, spa, salons & more

Our guest reviews

Our guest reviews for
Mercure Dubai Barsha Heights Hotel Apartments

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  450 reviews

TripAdvisor Rating  4.5/5  1,465 reviews

Spacious rooms, good location

Customer review rating 3.5/5

Nadezhda Business - Confirmed reviews ALL

I’ve stayed in this hotel during a month as a long-term guest. The rooms are spacious with well equipped kitchen and washing machine. The hotel located a minute walk from metro which very convenient when going to city center or other city attractions. It also offers free access to the pool and free bus to the beach or mall. All the staff is very friendly and willing to help. Surprisingly that this hotel does not provide such usual amenities like bath robe, slippers or even shampoo. The liquid they put in the dispenser cannot be used as shampoo as gives no soap. I was on a business trip, so it was not very convenient for me to bring such things as I thought it should be provided in every hotel. Water was provided only once on check in, which is also odd. Cleaning was a bit sloppy, but you can arrange additional cleaning by calling to reception, they even does not take any tips.

Excellent service

TripAdvisor rating 5.0/5

Richard S Business - TripAdvisor review

Had a very good experience, an amazing and incredible staff , from front desk to housekeeping especially Mr. Hesham front office advisor . In fact everyone is welcoming and the rooms are amazingly good

Dear Richard, We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team

Not what expected from an Accor Chain Hotel

Customer review rating 2.5/5

Ali T. Solo - Confirmed reviews ALL

Its one of the worst experince with Accor, to start with the check process was lengthy and no one welcomed me as Platinum Accor Member, furthermore no one explained the car parking policy which require pass from concierge. Then I got into the room to see the old furinture with dust on few light fixtures. The complementry water bottles smells like cigarette it lloks like they are stored in smoking area. The bad experince ended with very lenghty check out. The only good thing about the stay is the Valet Service its very professional and fast.Also the hotwl location is excellent with plenty of parking space. I liked all the facilities around the building pharmacy, ATM, grocey store and of course starbucks... however this would my last visit to this hotel....

Stay was full of maintenance

Customer review rating 1.0/5

Keerthi Families - Confirmed reviews ALL

Balcony door needed 1 hour maintenance work. Kitchen tap broke. Fridge wasn't working well. Bathroom ceiling flew everytime we closed door and required maintenance. Bathroom magnifying mirror was loose and hung like a rope and i was charged for it calling it a damage. Bathroom magnifying mirror is still being investigated and I'm waiting for my refund of 250 AED. Your housekeeping and engineering team do not talk to each other well. Never to come back again. The apartment and it's frequent maintenance work spoilt my family's vacation.

Well located next to the Metro , Spacious Apartments with good facilities in the Kitchenette

Customer review rating 4.0/5

Mervan G. A. Families - Confirmed reviews ALL

It was a good experience and worth the money spent. The front office was very courteous specially the front office Manager Ms. Zara and the bell boys were fantastic. The Day & Night restaurant serving Breakfast should be improved as the staff were too busy doing nothing and not attending to the guest unfortunately. Overall the stay was pleasant.

All is OK except one

TripAdvisor rating 4.0/5

yaman442022 Business - TripAdvisor review

All if fine but one annoying thing, when check in, receptions asks you if you wish to make orders from the restaurants, bar or room service you have to pay on the spot except if you put a deposit, they call it credit For the last three years of my stay at this hotel on monthly basis it never worked as they describe it , every time you order and ask them to put on the room the answer is you have no credit, we checked and you have not, so every time I have to go to the reception and ask them to fix it time after time after time Some one has to fix this once and for all

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights. Thank you for giving us high score. I am sorry that your experience did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation Team

Average

Customer review rating 3.0/5

Ammar S. Families - Confirmed reviews ALL

The location is good, parking facility is nice. The AC extremely cold with no response to temperature adjustment. The front desk team never take the calls and were not friendly especially the Egyptian guy

Komumu çok iyi. Metro önümüzdeydi. Otopark çok iyi be her zaman kolaylıkla yer bulduk

Customer review rating 5.0/5

Berrin P. A. Business - Confirmed reviews ALL

The hotel very clean. Everyday there is cleanning. All staff smilling and helpness. Jakuzi wonderfull and Amazing. The room is very good. Kitchen There is all dishes (Tencere, tava ve tabak) yeterliydi. Front of MANAGER MR. TAMER. VERY KIND AND HELPNESS AND SMILING. What you need everything do it. THANK YOU MR TAMER.

Ok kind not that great

Customer review rating 2.0/5

Sanjay P. Solo - Confirmed reviews ALL

Even i was giving reply with smile, receptionist never reciprocated. Thought it may be one off case, but it was not as same behaviour when i checked out. Looks like hotel charges different amount for their staff to smile

Well located and good stay

Customer review rating 4.5/5

Joshua K. Business - Confirmed reviews ALL

Good and friendly staff and great amenities

Dear Joshua K., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Designed for family tourist

Customer review rating 4.5/5

Rajib C. Families - Confirmed reviews ALL

Good points to appreciate - Cordial staffs, good location, nice infrastructure, fantastic ambience (shops for daily needs, kids play etc) Things to improve - 1. Room service (out of my 13 days stay - 1 or 2 days nobody attended call for room service for food - calling to reception, duty manager we’re not successful (only assurance and apology) 2. Although food quality was good, food is served in open serving bowl without cover. No salt and pepper 3. Infrastructure of apartments are bit older (one leg of our centre table found broken during check in - room 2514) 4. Breakfast menu should have varieties (almost same menu everyday and my family have skipped breakfast couple of days due to monotony. Hope management will look into

Dear Rajib C., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience did not meet your expectations in some areas; please allow me to express my sincerest apologies. We are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Nice area

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Experience was good. Environment is quite friendly.

Well located especially with the metro close by which made our visit as tourists stress free.

Customer review rating 3.5/5

Niri D. Families - Confirmed reviews ALL

Apart from the initial delay in not having our room ready when we were to check in and keeping us waiting for over one hour before we were allowed to check in, our stay was great. The security men were always ready to help with our load anytime we came back while the restaurant staff were friendly especially Ambrose. The cleaner will clean without you noticing his presence. We couldn’t use your swimming and the spa due to our engagements.

Dear Niri Isaac D., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Good stay

Customer review rating 4.5/5

Asan A. Families - Confirmed reviews ALL

The hotel staff are very friendly and any issues resolved immediately.

Dear Asan A., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shahi Soodin Assistant Front Office Manager

Better then expected

Customer review rating 3.5/5

Mutaz S. M. Solo - Confirmed reviews ALL

The room: Old furniture but comfortable bed Breakfast: Try to add more choices The elevaitor: I give 2/10 this is the worst experience in the hotel sometimes I waited more than 25 minutes I believe the hotel can be better then it is now and i will be more than happy to help with anything

Dear Mutazsalah S., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. During the high occupancy of the hotel, we are experiencing delayed in the lift. We hope for your kind understanding and hope to serve you once again and exceed your expectations to your next visit in Dubai. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shahi Soodin Assistant Front Office Manager

Average Stay, expect better from Hotel which carries Accor flag

Customer review rating 3.0/5

Ronnie M. Families - Confirmed reviews ALL

Was an average stay which could have been a lot better. Service and courtesy levels of the line team members were standout, however lot to be desired of the management team. Numerous times encountered rude, abrasive behavior from the management at front desk (not long term desk). Lastly when I requested an extension of few additional days the hotel reservation team quoted a ridiculously astronomical figure which couldn’t be correct because the online rates for the same were a fraction of it. Nonetheless the hotel came back with revised rate, but the episode left a bad taste. Additionally I was informed the extension would allow me to avail the continued discounts however in reality was not the case as I found out with the room service order.

Dear Ronnie M., Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shahi Soodin Assistant Front Office Manager

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

overall good hotel. Suggest however that the staff by the svimming pool should have a change of clothing everyday as they are out there in the heat and that can create unpleasant body odour.

Dear Taiwo L., Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shahi Soodin Assistant Front Office Manager

Excellent guest service

Customer review rating 5.0/5

S. Families - Confirmed reviews ALL

Nice hotel, Excellent guest service. will come back definitely.

Dear Caitra S., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shahi Soodin Assistant Front Office Manager

Convenient to MRT

Customer review rating 2.5/5

Paul M. B. Families - Confirmed reviews ALL

Convenient location for the train. Our bathroom was a frustration though. Shower water either cold or blistering hot and the drains were slow to drain. Otherwise, an okay hotel with very good service.

Dear Paul Martell B., Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management

Good stay

Customer review rating 4.5/5

Paul H. Business - Confirmed reviews ALL

Cleanness, Breakfast

Dear Paul H., We very much appreciate your comments regarding your stay at the Mercure Dubai Barsha Heights Hotel Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shahi Soodin Assistant Front Office Manager

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