Customer review rating 4.1/5 1,670 reviews
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Spacious one & two bedroom apartments that provide comfortable stay experience
Dubai Internet City Metro Station beside the hotel, Dubai Tram & Monorail is only 2 stops away
A range of accommodation options for students, families, corporate, solo and group travellers
Easy access with public transport services, to popular Dubai attractions and shopping malls
5 dining venues, 8 meeting rooms on level 40 & 41, pool deck on level 8, squash court and more
DUBAI INTERNATIONAL At 30km / 18 miles
DUBAI INTERNET CITY At 0.1km / 0.06 miles
GPS :25.101158, 55.173058
Mercure Dubai Hotel Apartment is conveniently located on Sheikh Zayed Road, beside the metro station. The well-equipped apartments are a great choice for short or long stays, it combines traditional charm and comfort with outstanding service & facilities The apartments are fully furnished & equipped ready for you to move in. Stay from a month to one year, it's all about flexibility to have a relaxed stay experience. Enjoy the spacious rooms, kitchen, private balcony, gym, pool, squash, spa, salons & more
Number of meeting rooms: 8
Maximum size: 95 m²
Maximum capacity: 120 people
Maximum banquet capacity: 80 people
100% genuine reviews from our guestsFind out more
Disappointing example of a Mercure or Accor hotel
michaelsB8897QD Family - 20/01/2020 TripAdvisor review
The hotel is old with poor access from the street for cars. The check in is disorganised and extremely slow as is the checkout. The rooms are set in very old furniture and the apartment we had (organised through Accor) only had small window facing brick walls with no light entering the apartment. The Accor 2 for 1 meal discounts were not counted. The apartment was booked for 3 adults and two children. When given three beds we were told it was expected that child was to sleep with adult in king bed or pay extra 120 per night for additional roller bed. There was a fire drill one night where we and other guests evacuated the apartment and ran down fire escape in Pyjamas with essential belongings. No one ever ever explained it was a drill ( at 8pm night) The hotel locked us out of our room when they wanted to discuss our booking as there were issues with the Accor booking process resultsing in confusion over payment. The advertised pool bar never was staffed and we visited every day at different times. The kitchen had only had only sets of two glasses and cutlery in 5 person apartment.
Very bad indeed!!!
Ozertuncay Family - 02/01/2020 TripAdvisor review
This was the worst Mercure experinece for me,there were many problems at the hotel,the hotel rooms are old bad maintenance,from the shower once comes cold water and than suddenly hot water you can not control it,I have 4 years old daughter and she got sick because of that. I asked to repair but no action. The air conditioning system has not a heating system just cold air that's it,we could not manage to make the room 26,I asked the management and they say no heating system just cooling!!! The kitchen is old and smells very bad,all the tools are old and is not pssible to use,we have bought our kitchen materials. When I have booked the room it was written was suitable for 3 adults and 2 kids but when we have arrived there was only space for 2 adults! For an extra bed they wanted me to pay around 550€ extra money which I have refused to pay,after my complaint 2 days the management sent an extra bed free of charge!! The bed sheets are old and very ofthen with holes and unsless you tell they do not change the sheets daily. No more to this hotel!!! The isolation of the windows are very bad ,all night you hear the road. The only good side it was very near to my Institute.
Stay for working time
9302014 Business - 29/12/2019 TripAdvisor review
The Mercure hotel apartment in Dubaï is good place no long time in the office and is a internet center in Dubaï with all facilites for moving to all commercial center and all shopping and the airport isn't to long distance. In the hotel is room service business center restaurant fitness center small shop the apartment is clean wifi available
Expecting for much better
smcruz82 Family - 03/11/2019 TripAdvisor review
a) I've booked an apartment at the Accor website for, explicitly, 2 adults and 2 children ("capacity for up to 5 people"). Once there, the apartment had no place for the kids to sleep. Options given: pay for extra beds or pay for an upgrade to a 2-bedrooms apartment. b) We got a half-board package. The food is generally good, but the hotel is very, very greedy on bringing more food if you go in the last 60 minutes or so (e.g: on breakfast there was no bread, I've asked and had to wait for 15 minutes. On dinner, no fruit, and almost no desert). c) Staff is generally nice. d) The hotel has 2 sets of lifts. One of them was out-service the hole stay. The other set is simply not enough for a hotel with such size. e) Wi-fi very good on both signal and speed. f) Good noise isolation from apartment to apartment, but very bad from apartment to the exterior. There are construction works going on in the neighborhood 24h/day which sometimes makes it hard to sleep. At any moment, the hotel or Accor website has informed about this fact. g) Good cleaning, but there was a day during our stay in which the toilet paper was over on the 2 toilets. The apartment had been cleaned a couple hours before. h) Apartment areas are very generous.
AliItaoui Family - 30/10/2019 TripAdvisor review
All the staff was nice, room always cleaned on time , never was there an question that went unanswered, security was awesome , everything was just perfect. Cant complain about anything, best thing is that there is always someone there to answer your needs
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