Wolfgang A. L. D. Solo - 12/17/2025 Confirmed reviews ALL

impecable

Sehr geehrter Wolfgang A. L. D., Wir danken Ihnen herzlich für Ihre freundlichen Kommentare. Es freut uns zu erfahren, dass Ihr Aufenthalt im Novotel Convention & Spa Antananarivo einwandfrei war. Ihre Zufriedenheit hat für uns Priorität und motiviert uns, weiterhin einen qualitativ hochwertigen Service anzubieten. Mit freundlichen Grüßen, Novotel Convention & Spa Antananarivo

Weng W. L. Solo - 12/10/2025 Confirmed reviews ALL

Room is super clean and temperature is nice to relax and rest well.

Dear Weng w. L., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel comfortable. Your feedback is greatly appreciated, and we look forward to welcoming you back. Best regards, Novotel Convention & Spa Antananarivo

Jack B. M. Business - 12/6/2025 Confirmed reviews ALL

Enjoyed my stay

Dear Jack Bbabi M., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the food and found our location convenient. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Convention & Spa Antananarivo

Elsayed Z. Business - 11/30/2025 Confirmed reviews ALL

I am writing to express my deep dissatisfaction regarding my recent stay at Novotel Convention & Spa Antananarivo. My two colleagues and I booked and paid for 4 nights. Unfortunately, due to urgent and unforeseen circumstances, we were forced to check out after the first night only. We informed the reception immediately and were expecting the hotel to arrange a refund for the remaining 3 nights. To our disappointment, your management refused to process the refund, resulting in a significant financial loss and creating a very negative impression of your customer service standards. I hereby request an immediate review of this decision and the refund of the amount corresponding to the unused 3 nights. ⚠️ If we do not receive a satisfactory response promptly, I will have no choice but to publicly share this negative experience on the following major platforms, as well as on our company’s official social media channels, followed by millions of people across the Middle East and Africa: Booking.com Expedia Agoda Hotels.com Trivago Trip.com Airbnb Wego I hope to resolve this matter professionally and await your urgent response before taking any further action.

Dear Elsayed z., Thank you for reaching out and sharing your concerns regarding your recent stay with us. We genuinely regret to hear about your dissatisfaction, particularly regarding the situation surrounding your early checkout. We are currently reviewing your situation with the attention it deserves, and be sure we get back to you as soon as possible. Thank you for your patience and understanding. Sincerely, Novotel Convention & Spa Antananarivo

Bruce A. S. Business - 11/25/2025 Confirmed reviews ALL

my experience with the staff from the front desk to the restaurant and cleaning staff was amazing. however, there are too many flies in the restaurant when people are dining. this is not only an annoying problem it's also a health risk since flies lay eggs on whatever they land on

Dear Bruce A. S., Thank you for your positive feedback regarding your experience with our staff. We are pleased to know that you found their service exceptional. However, we acknowledge your concern about the presence of flies in the restaurant. We take such matters seriously as guest health and comfort are our priorities. Be sure that your comment help us to ensure we continually improve our dining environment and we are taking the necessary to remedy the situation. Best regards, Novotel Convention & Spa Antananarivo

Not Ready for Prime Time

Carolyn J 10/26/2025 TripAdvisor review

Too many things are automatic in this hotel: lights go on and off as you walk down dark hallways, air conditioning resists the individual reset and hotel staff are either ignorant of how to fix it or resistant to the customer’s request to do so. Over the course of 10 days in Madagascar, we spent 3 nights in this hotel. The a/c was balky, rooms never completely outfitted with a full complement of towels and bathrobes, food in the restaurant under seasoned and disappointing. There is a lovely indoor spa accessible only by one lift and an unmarked staircase. Finally on our third visit, I found the outdoor pool but it is nearly hidden, with no sign, off the 1st floor deck. The pool cover had been removed but rolled up and placed on the path between the staircase and the pool, forcing customers to climb over it. In short this is a hotel in dire need of competent management.

James E. Solo - 10/24/2025 Confirmed reviews ALL

The staff was very friendly and tried hard but there were some challenges. I stayed twice in a week as part of a tour. In My first room the air con never cooled off. Then I was checked out by computers despite having just checked in several hours before and was unable to use my tv or keys. When I called the desk they didn’t understand and kept wanting to send a tv repairman instead checking why my status in the computer. Once I got them to check it showed I had been checked out for no reason.Then I was charged for food and beverage that was supposed to be included and they could not remove the beverage from my bill.

Dear James E., Thank you for taking the time to share your experience at Novotel Convention & Spa Antananarivo. We appreciate your feedback and are pleased to hear that you found our staff friendly. However, I sincerely apologize for the technical issues you encountered during your stay, particularly with the air conditioning and the challenges related to your check-in status. It is disheartening to learn about the misunderstanding regarding your television and the billing discrepancies. We strive to ensure that all our guests have a seamless experience, and I regret that we did not meet these expectations during your visit. Your comments regarding language barriers have been noted, as we continually seek to enhance our communication effectiveness to better serve our guests. We value your insights and will reflect on them as we work towards improving our services. Thank you once again for your review, and we hope to have the opportunity to welcome you back in the future. Best regards, Novotel Convention & Spa Antananarivo

Dwayne J. V. H. Business - 10/15/2025 Confirmed reviews ALL

Clean, convenient and friendly greating

Dear Dwayne J. V. H., Thank you for your kind words regarding our cleanliness and the friendliness of our staff. We are pleased to know that you found our services to be convenient and welcoming. Your feedback is greatly appreciated. Best regards, Novotel Convention & Spa Antananarivo

Jared C. Business - 10/7/2025 Confirmed reviews ALL

accommodation was fine and staff wonderful but the experience was let down by the quality and safety of your shuttle services

Dear Jared C., Thank you for your positive feedback regarding your accommodation and our team. We are delighted to hear that you enjoyed your stay and the quality of the service provided. We have also taken note of your comment about the shuttle service, your feedback is valuable to us as we continue to improve our services. Your satisfaction is our priority. We sincerely hope to have the pleasure of welcoming you back very soon for an even more enjoyable experience. Best regards, Novotel Convention & Spa Antananarivo

Alain A. Business - 10/6/2025 Confirmed reviews ALL

My stay was excellent — the staff were welcoming, the rooms were clean and comfortable, and the service exceeded my expectations.

Dear Alain A., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that our welcoming staff, cleanliness, and service contributed to your excellent experience. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Novotel Convention & Spa Antananarivo

Tracey S. R. Business - 10/5/2025 Confirmed reviews ALL

I found the staff to be extremely helpful and friendly.

Dear Tracey S. R., Thank you for your kind words regarding our location and the helpfulness of our staff. We are pleased to know that you had a positive experience during your stay. Your feedback is greatly appreciated. Best regards, Novotel Convention & Spa Antananarivo

Stenford H. Business - 9/30/2025 Confirmed reviews ALL

My stay at Novotel was so exciting and excellent. The Hotel really took good care of me and it was so exciting interacting with the staff members. I come from an English speaking country and it was interesting to interact with French speaking people and I really enjoyed it. I enjoyed the meals and for the first time I tasted the seafood.

Dear Stenford H., Thank you for sharing your positive experience at Novotel Convention & Spa Antananarivo. We are delighted to hear that you appreciated our prime location in a peaceful and secure area, and that your interactions with our staff were enjoyable. It is wonderful to know that you explored the local cuisine and had the opportunity to try seafood for the first time. Your feedback is invaluable to us, and we look forward to welcoming you back for another memorable stay in the future. Best regards, Novotel Convention & Spa Antananarivo

Viktoria P. D. Business - 9/30/2025 Confirmed reviews ALL

Sterile Hotel, cold atmosphere, everything is ""fancy" but not practical.

Dear Viktoria P. D., Thank you for sharing your thoughts. We regret to learn that your experience did not meet your expectations regarding the ambiance and practicality of our facilities. Your feedback is valuable, and we will take it into consideration for future enhancements. Goodbye, Novotel Convention & Spa Antananarivo

Great choice for Tana

Tibor L 9/30/2025 TripAdvisor review

In the agitation of the big city, this hotel offers a comfortable, safe and rather quiet stay for travellers. Luxurious rooms at international standards, all modern facilities, great restaurant and an amazing rooftop bar overlooking the city. It is also very convenient for easy airport access (~20 minutes to the airport). Staff is very polite, always there to help. Definitely recommended. Thank you Novotel!

Wonderful experience

Likando L 9/25/2025 TripAdvisor review

six star Hotel. exyremely wonderful. view, people , room, gym and bar and food. Hope to come back in future. I enjoyed my stay

Nsama S. Business - 9/20/2025 Confirmed reviews ALL

it was a short stay but was really excellent

Dear Nsama S., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our comfortable rooms and the hospitality of our staff. We look forward to welcoming you back in the future for another excellent experience. Best regards, Novotel Convention & Spa Antananarivo

Dwayne J. V. H. Business - 9/9/2025 Confirmed reviews ALL

Friendly and efficient

Dear Dwayne J. V. H., Thank you for your kind words regarding our service. We are delighted to hear that you found our staff friendly and efficient. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. Best regards, Novotel Convention & Spa Antananarivo

Fanomezantsoa J. F. A. Couples - 9/5/2025 Confirmed reviews ALL

No comment

Cher Fanomezantsoa J. F. A., Nous vous remercions pour votre retour positif et sommes ravis que vous ayez passé un bon séjour parmi nous. Votre satisfaction est notre priorité. Cordialement, Novotel Convention & Spa Antananarivo

Stan K. S. Families - 9/3/2025 Confirmed reviews ALL

Clean Outstanding breakfast. Staff was outstanding.

Dear Stan k. S., Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed your stay, appreciated our cleanliness, and found our breakfast and staff outstanding. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Novotel Convention & Spa Antananarivo

Jackson M. Business - 9/2/2025 Confirmed reviews ALL

My three weeks stay was fantastic

Dear Jackson M., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you had a fantastic experience during your three weeks with us. Your satisfaction is important, and we look forward to welcoming you back in the future. Best regards, Novotel Convention & Spa Antananarivo