Mercure Hotel Bielefeld Johannisberg 4 stars

Customer review rating (ALL Rating) 4.2/5 429 reviews

ALLSAFE approved hotel

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Mercure Hotel Bielefeld Johannisberg
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+ 18 Services

Hotel extras

  • In a quiet, central location in a park

  • Advantage 2

  • Large car park at the hotel

  • Terrace with a view

  • 9 air-conditioned meeting rooms

Hotel location

Mercure Hotel Bielefeld Johannisberg

Am Johannisberg 5
33615 bielefeld
germany

Fax: (+49)521/9238250

Check-in from 15h00

Check out up to 12h00

  • 24:  24 Bauernhausmuseum

  • By plane

    HANNOVER At 110km / 68 miles

  • By plane

    PADERBORN At 65km / 40 miles

  • By train

    BIELEFELD HBF At 2km / 1 miles

GPS:52.019163, 8.518584

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms

RESTAURANT

Restaurant and terrace with views over Bielefeld's skyline and Sparrenburg Castle. Regional and international cuisine, breakfast, lunch, dinner, à la carte, set meals and buffets.

Our accommodation(s)

The 119 rooms have a modern design and a warm atmosphere. A large desk and free WIFI in all rooms allow you to work comfortably and undisturbed. All of our rooms are equipped with a flat-screen TV. Coffee and tea facilities are available free of charge for our guests.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 330

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Mercure Hotel Bielefeld Johannisberg

100% genuine reviews from our guests

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ALL Rating 4.2/5

429 reviews

TripAdvisor Rating 3.5/5

357 reviews

Customer review rating 4.0/5

Anonymous Couples - 06/11/2021 Confirmed reviews ALL

Alles ok

overall good.

Customer review rating 3.5/5

Noname Business - 22/09/2021 Confirmed reviews ALL

overall everything good. Staff at reception inexperienced and very slow.

Dear Ralf S., thank you for your feedback. I am really sorry for not reaching your expectations. Nevertheless we hope to welcome you back in our hotel soon . Sincerely, Isabel Schwanke Front Office Agent

No Housekeeping

TripAdvisor rating 3.0/5

Wingshear Business - 17/09/2021 TripAdvisor review

The stay was alright but there was no housekeeping service...had to go down to the reception late evening after we returned from a business meeting to ask why and was given a tag saying you should have hung this on the door outside the room in the morning when leaving..went back and searched, there was no tag in the room nor were we told about this..so obviously, tea, coffee, soap all not replenished and took two more trips to the reception to get fresh ones..

Good stay

Customer review rating 4.0/5

Jens H. Families - 25/05/2021 Confirmed reviews ALL

All good as always. I would recommend to refurbish the hotel room carpets. Everything else war new besides the floor.

Sehr geehrter Herr H., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Bielefeld Johannisberg. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Isabel Schwanke Front Office Agent

Lovely surroundings

TripAdvisor rating 4.0/5

teacherDK 16/07/2020 TripAdvisor review

very helpful staff. Website didn't mention that the restaurant wasn't open and that there would be a very alternative breakfast. the staff at the reception did it outmost best to help in the situation. Room fine and clean

Really nice hotel.

TripAdvisor rating 4.0/5

Wander61359765753 Couples - 16/10/2019 TripAdvisor review

A bit difficult to find on a dark rainy night but a lovely welcoming hotel with good food and immaculate comfy room. Hotel staff pleasant and accommodating. So good we returned there on the way back to UK.

Dear Wander61359765753, we very much appreciate your comments regarding your stay at the Mercure Hotel Bielefeld Johannisberg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Your Mercure Hotel Bielefeld

Organization can be improved

TripAdvisor rating 3.0/5

Mike N Couples - 28/08/2019 TripAdvisor review

We have stayed in this hotel about 10 times in the last 2 years. So we enrolled in their program. They did not recognize that we have been there last time 3 weeks ago or ever before We asked for 2 beds in the room (what they have) - they didn´t give it. No promised welcome drink. The hotel itself, including bar, restaurant and location is great; but front desk can be improved.

Dear Mike, Thank you for taking the time to tell us about your experience at the Mercure Hotel Bielefeld Johannisberg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will discuss this point with my front office team. Sometimes when you book a room over a third party like hotelspecials or booking we can just see the name of the guest and can´t match a profile with our data base. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Your Mercure Hotel Bielefeld

VERY GOOD

TripAdvisor rating 5.0/5

theodoroszavras Family - 15/08/2019 TripAdvisor review

It is an excellent hotel in small forest. The location is perfect, near the town and near the zoo. The room is big , cleanand the staff is friendly. Parking is outside the hotel with payment.Highly recommended!

Dear Mr. Szavras, We very much appreciate your comments regarding your stay at the Mercure Hotel Bielefeld Johannisberg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Your Mercure Hotel Bielefeld

Nice hotel, service improvement necessary

TripAdvisor rating 4.0/5

teacherDK Couples - 14/07/2019 TripAdvisor review

We have stayed at am Johannesburg before, both when it was a Novotel and last summer. The hotel have gotten a very nice redecorating, but the service has deteriorated somewhat since last year. The service in the restaurant was nice but somewhat inexperienced about what was on the menu. As a card-holder i was offered a welcoming drink, but my husband had to pay for his, even if it said on the card, that all the guests in my room should have one too. The breakfast was a bit disappointing for german standards

Dear guest, thank you for taking the time to tell us about your experience at the Mercure Hotel Bielefeld Johannisberg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Patrick Jelitte Front Office Manager

a stopover...

TripAdvisor rating 4.0/5

Climber802764 Business - 08/10/2018 TripAdvisor review

was just a night stay to break our long journey to the next destination. room is good n work table is big enough plus placed by the window with natural lights. breakfast was ok apart from that the croissants and viennoiseries are a bit too dry :( unlike other hotels that I've been they r kept warm. Coffee has a strange after taste, most probably it's time for the machine to be détartrage ;) Otherwise, we've enjoyed our stay, nice hotel up the hill surrounded by the nature

Dear Guest, Thank you for your good review and your remarks about your stay. It is a pleasure to see, that you have enjoyed your stay. If you return to Bielefeld we would be glad to welcome you again. kind regards from Mercure Hotel Bielefeld Johannisberg

Excellent hotel and friendly, helpful staff

TripAdvisor rating 5.0/5

Frank P Friends getaway - 08/06/2018 TripAdvisor review

The food and hotel itself was excellent. The hotel stands high up over the city but a walk of 15/20 minutes places you in the heart of Bielefeld. The hotel is surrounded by parkland and the staff are very welcoming and friendly. There is ample free parking. We stayed for five nights and will be staying there again whenever we visit friends again.

Dear Frank, we thank you for the words you have chosen and the very personal, positive feedback on our team and our service. Our globally successful hotel chain thrives on innovative feedback that inspires us to go new ways. We are pleased when you can enjoy our hospitality and our friendly atmosphere during your next stay as well. Best regards, your management team.

Hotel overbooked, room canceled when I arrived

TripAdvisor rating 1.0/5

chrisbuettner Business - 14/02/2018 TripAdvisor review

I had pre payed the booking and had a confirmation that it was already payed. The day before our booking I had a call with them and they confirmed that the booking was fine. However when I arrived at the hotel, I was told that the booking was canceled due to some credit card issues. Which was nothing but a fishy excuse. I had a working credit card with me and the hotel was just overbooked due to an event.

Sehr geehrter Herr Buettner, wir schätzen Ihre Rückmeldung und Ihre persönliche Sicht der Erfahrungen, die Sie im Mercure Hotel Bielefeld Johannisberg gemacht haben. Für Ihre Reservierung im Rahmen der Veranstaltung haben Sie sich für eine Frühbucherrate entschieden, bei der es Voraussetzung ist, dass die Übernachtungskosten im Vorfeld von der Kreditkarte abgezogen werden. Dies war uns mit der angegebenen Kreditkarte nicht möglich, daher wurde die Reservierung korrekterweise von uns storniert. Gerne hätten wir Sie als Gast in unserem Hause beherbergt, doch auch die von Ihnen vor Ort gezeigte Kreditkarte ließ sich nicht mit dem Übernachtungsbetrag belasten, so dass die Kosten für die Teilnahme an der Veranstaltung von Ihnen bar gezahlt wurden. Bitte haben Sie Verständnis, dass wir Ihnen unter diesen Umständen kein Hotelzimmer anbieten konnten und bei der Suche nach einem anderen Hotel behilflich waren. Ihren Anruf am Tag vor Ihrer Veranstaltung können wir leider nicht nachvollziehen, da zu diesem Zeitpunkt Ihre Reservierung bereits storniert war. Mit freundlichen Grüßen Mercure Hotel Bielefeld Johannisberg

Visit Bielefeld

TripAdvisor rating 4.0/5

bennymf Business - 05/02/2018 TripAdvisor review

The Mercure Bielefeld Johannisberg is located i a very quite park and has very good parking Spaces. A very nice and servicefriendly staff welcomes you and serve you in the bar and restaurant. The bar and the restaurant have very fine choises of drinks and food. A very nice and clean room.

Dear guest, thank you for your kind comment! We are pleased that you have felt comfortable at the Mercure Hotel Bielefeld Johannisberg.

Great

Customer review rating 5.0/5

Anonymous Solo - 09/10/2017 Confirmed reviews ALL

Maybe my best stay. Nice staff

Comfortable, Well Placed Hotel

TripAdvisor rating 4.0/5

Dave L Couples - 08/10/2017 TripAdvisor review

We had stayed at this hotel before, when it was owned by Radisson. The location is very interesting, on the Johannisberg, with views across the city. The walks into the city are very interesting (if you don't mind down and up hill walks). The hotel is very comfortable, and the breakfast is excellent - with a full range of foods. We used the hotel as a base, so did not experience the bar or the restaurant at other times, or any events that were staged. All staff are very polite and, as usual, speak good English. Highly recommended for a visit to Bielefeld, which is a very interesting city!

Comfortable hotel with great views over the city

TripAdvisor rating 5.0/5

Tansey2014 Couples - 01/06/2017 TripAdvisor review

Great location high above the city centre. Hotel located in woodland setting so good if you have a dog. Staff very friendly and helpful at all times. Executive Rooms have nice comfortable beds with free mini bar, bathrobes, coffee etc. Bathroom a little dated but nice and clean. Great buffet breakfast with a wide choice of hot and cold options including lovely fresh fruit. Super barbecue Thursdays and most Saturdays. Food from main dinner menu was fresh and tasty. If passing through Bielefeld or staying on a short break this hotel is a very good option.

Fantastic location

TripAdvisor rating 5.0/5

466Mia Friends getaway - 30/05/2017 TripAdvisor review

This hotel is beautifully located on the Johannisberg in Bielefeld, giving you a great view of the city. It is also closely located to some local attractions like the Tierpark (an animal park where animals live closely to their natural habitat), the Bauernhausmuseum (farm house museum), a climbing park and many hiking trails. The rooms are spacious enough, comfortable and clean. The front desk staff was extremely friendly and made you feel welcome. I stayed in two other hotels during my travel in Germany, and I noticed that phrases like "welcome to our hotel", "enjoy your stay" or "did you enjoy your stay with us?" when checking out, seem to have become outdated. Not so at the Mercure Bielefeld! A small expression of care and interest in customers goes a long way!

nice stay

Customer review rating 5.0/5

Stefan A. Solo - 19/10/2016 Confirmed reviews ALL

really nice stay this time

Great stay

Customer review rating 4.0/5

Atze Couples - 16/08/2016 Confirmed reviews ALL

We had a great stay in this hotel. Very comfertable clean rooms with perfect a perfect bed and nice bathroom. I would rather had a shower instead of a bath. Buth this was not a problem for me. Breakfast was great, hot and cold dishes. Fresh fruit, yoghurt etc. I can recomend this hotel

Location is very nice. Wifi sucks

Customer review rating 3.0/5

Bas V. O. Business - 18/07/2016 Confirmed reviews ALL

Nowadays wifi is as important as a proper bed and unfortunately I experienced bad wifi during my several stays at Park-Inn. What I also disliked is that you are only allowed to check in for fast wifi with only 1 device (laptop & smartphone?). Location is very nice upon a hill in a green and lush environment. Rooms are clean and beds are ok. Breakfast is fine with plenty of choice. clean and good beds. Helpful staff! In general I liked staying at Park-inn.

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