Mercure Hotel Duesseldorf Sued 4 stars

Every time I stay at this hotel I have been given a ground floor room, which seems strange considering I always request a room on higher floors. I have no idea if this is communicated. TV in rooms are extremely poor. No integrated hotel system with a range of channels. It is just a general tv setup. It would appear that there are more niche language channels than there are for English language.

AMIABLE STAFF NAMELY FABIAN FOR REINSTATING MY RESERVATION AT 6.15 PM AS I HAD NOT CALLED BEFORE 6 PM TOCONFIRM ON THE DAY I WAS SCHEDULRD TO ARRIVE ALASSI ABDLLAH DONMEZ SERCAN AND TONNE SYLVANA FROM THE BREAKFAST TEAM FOR THEIR EXCEPTIONAL SERVICE

The staff is not enough service and customer focused. Very disappointing. In addition the estate needs modernization. Would not recommend this hotel to my business partners.

The hotel restaurant is closed down, desk man says for sometime into next year, but it looks in fine shape in that area, so I'm not sure why. The rooms are s***. To say the least. The floors stained, the beds stained, blood in beds. Horrible. I am an Accord Gold and Business Member and have NEVER has a stay in a 4star hotel in their group this run-down and falling apart. WOULD NEVER RECOMMEND IT!

Nothing wrong with the staff itself. The hotel is not Mercure standard. Look like Ibis. Bar is permanently closed, hotel does not have Mercury amenities such as minibar. Parking lot is not free, I don’t know why since the hotel does not provide any service on the parking area.

The hotel is located a few miles from the main exhibition centre in Dusseldorf which I was attending for the Medica conference. The hotel is only a 2 minute walk from the bus stop so its easy to travel into town. The room itself could do with refreshing but the bathroom was very nice. The best part of the hotel is the restaurant and bar, the staff were very welcoming and the food/beer were really nice.

Room comfortable, breakfast excellent choice, but Sunday could do with a bar

Standard weekend

Sober room. Clear usage marks.

Hotel needs makeover inside and outside.

I'm using this hotel in Dusseldorf Sud since >20 years. I highly approciate the refurbishment of the bath rooms since the takeover by Accor Group. However, there were as well 2 negative changes: I need a relatively high and firm pillow not the very soft ones you have in the rooms. So I do not sleep too good. And in the morining I'm missing the bacon for breakfast.

I received a "romantic" overnight stay here as a present for my Silver Wedding. My wife and i really appreciated the room being decorated with roses and rose petals. Made us feel like newly-weds… The staff were friendly and the evening meal was quite enjoyable. Breakfast was part of the package so we didn`t have to pay extra, and it was excellent. A wide variety to suit everyones breakfast needs.

The location is not actually in the center, but quite close to the train station to reach the Main Train Station (Hbf), yet you could easily ask the front office for taxi to go to either train station. The Front Office service is excellent, despite they're hectic after checking in a large group. Got a usual priviledge as a Gold Accor member. Loved the spacey terrace near the dining room. The best spot I found in the hotel. Loved the room. It was very homey. Really recommended.

I was looking for a cheap hotel to stay in because of working far from home. What I found was a surprise: a real american (cheap) hotel, which is very friendly, comfortable and relaxing. Definitely not a place for romantic getaways, but it you want to test after a date work, it is quite ideal:-)

The hotel in the silent place with internet access problems. No restaurants and supermarkets around. Cleaning service a bit lazy. Personnel is very friendly but some of them do not speak english. The worst Mercure hotel I've ever stay.