เมอร์เคียว กรุงเทพฯ สุขุมวิท 24

Dear Richard, Thank you for sharing your experience with us. We understand that you were disappointed with certain aspects of your stay, and we appreciate your feedback. Different countries have different interpretation of king size. However, I would like to clarify and assure you that the size of the bed in our superior room is standard and meets both industry and local standards for king size. Our king size bed are 7ft long by 6 ft wide. Base from your assumption and expectation from another hotel, I believe it is unfair and irrational to compare our hotel to other upper brand and expect the same bed size across the industry. Moreover, I understand that you were requesting a connecting room and we did our best to allocate your rooms based on your preferences, availability, and booking information. The room you were allocated does not have a glass divider as it a specific feature of this room category. Nevertheless, we did provide you the option for a room change which you declined. We apologize if this was not communicated to you prior to your stay. As for the room amenities setup, we follow the Mercure brand standard, however if you require any additional amenities, our team will be more than happy to provide. Additionally, you can request them at the front office desk round the clock. We appreciate your feedback and take it very seriously. However, for the Trip Advisor audience reading this response, we strongly believe that your review unfairly portrays our hotel and does not accurately reflect the quality of our service and facilities. We hope that you will consider staying with us again in the future and giving us the opportunity to provide you with a more seamless and enjoyable experience. Sincerely, Cedrix Cornet Executive Assistant Manager

Dear Zapper808, Thank you for taking the time to share your experience with us on Trip Advisor. We are thrilled to hear that you enjoyed our location, our gym, Vue bar and our housekeeping team who did a great job in keeping your room clean. Your comment about the lobby has been duly noted and I have briefed my front of the house team accordingly. Thank you! In regard to our breakfast, we take great pride in our breakfast offerings and are constantly striving to exceed our guests' expectations. Our breakfast menu is carefully crafted with a variety of fresh and locally sourced ingredients, ensuring that every guest enjoys a delicious and nutritious start to their day. You will find a decent selection of western and Asian dishes alongside local fresh fruits, bakery, pastry, cold cuts and cheese, salad bar, fresh juice and beverage station and several signatures discover local dishes for our guest to immerse into the local destination culinary scenery. We understand that there are many options for breakfast in the area, but we believe that our breakfast stands out above the competition. Our chefs are passionate about creating unique and flavorful dishes, and our attentive heartist is always on hand to ensure that every guest's needs are met. Thank you for choosing to stay with us and for recognizing our unique value proposition. We look forward to welcoming you to our establishment and providing you with a pleasant and comfortable stay. Cedrix Cornet Executive Assistant Manager

Dear Dr Goh, Thank you for sharing your feedback about your recent stay at our hotel. We are sorry to hear about the way you felt in terms of attention to detail in your room cleaning service, and we appreciate the opportunity to investigate this matter further. After checking with our housekeeping team, we found that during your request for room cleaning, there was a "do not disturb" sign hung on the door. We understand that this may have caused a delay in your room cleaning service, and we apologize for the inconvenience. Even we strive to honor all requests, we take our guests' privacy seriously. Since we could not contact you at that time, your room was subsequently cleaned upon your return after your second request. Regarding the glass bottles in your room, we were concerned to hear that you sustained injuries from opening them. However, we would like to clarify that in your initial complaint, you stated that your wife was the only one who sustained an injury. We are now seeing that you have changed your statement. In any case, we take all guest safety concerns seriously and we thoroughly inspect all guest amenities before check-in to ensure that they are safe and hazard-free. We would also like to mention that we declined your request for compensation regarding the bottle issue, since we considered this instance as a pure accident, despite all measures. We are pleased to hear that you found the location of our hotel to be convenient for exploring the area, and we hope that you will consider staying with us again in the future. Thank you for choosing our hotel for your recent stay, and we appreciate your feedback. Sincerely, Nikolay Stoyanov General Manager

Dear Ahmadawaludin18, We very much appreciate your comments regarding your stay at The Mercure Bangkok Sukhumvit 24, and for taking the time to write this review. It is always a pleasure to receive such positive feedback. Our team strive to deliver the best service to all of our guests, and I am so delighted we achieved this, and I will share your comments with Khun Wiswat, our Guest Service Manager. Also, we are thrilled to receive your wonderful recommendation and look forward to welcoming you back soon! Kind regards Cedrix Cornet Executive Assistant Manager

Dear Davy L, Thank you for taking the time to tell us about your recent experience at Mercure Bangkok Sukhumvit 24. It was with pleasure to read that you found our location perfectly suitable for your needs and thank you for your compliments on our cleanliness and fast reception service. We look forward to welcoming you back in the near future. Sincerely, Nikolay Stoyanov General Manager