Hotel Grand Windsor Auckland - MGallery by Sofitel 5 stars

Customer review rating 4.5/5 4,037 reviews

#ALLSAFE Accor

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Hotel Grand Windsor Auckland - MGallery by Sofitel
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND AIRPORTPaying
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Hotel Grand Windsor Auckland - MGallery by Sofitel

58 60 Queen Street
Auckland Cbd
1010
auckland
new zealand

Tel: +6493099979

Fax: (+64)9/3099978

Check-in from 14h00

Check out up to 11h00

  • SKY BUS :  SKY BUS BRITOMART

  • By plane

    AUCKLAND AIRPORT At 25km / 15.53 miles - Shuttle paying

  • By boat

    FERRIES At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

  • By train

    BRITOMART At 0.1km / 0.06 miles

GPS :-36.845635, 174.766814

Our accommodation(s)

CLASSIC ROOM, 1 QUEEN BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

CLASSIC ROOM, 1 KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 QUEEN BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 1 KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, 1 CALIFORNIA KING BED, CITY VIEW

  • Max. number of persons: 2
  • Area: From 31 / 334 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

COOKE'S RESTAURANT & BAR

Type of cuisine: International

Enjoy the very best cuisine made with ingredients from local & artisan produce, including sustainable meat & organic chicken, sustainably caught long-line caught fish, free-range eggs & organic milk, organic & biodynamic wines.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Non contractual photo

The bar serves organic and biodynamic wine, craft beer, cider, non-alcoholic drinks as well as the best tea and coffee selection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COOKE'S BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Grand Windsor Auckland - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,037 reviews

tripadvisor

TripAdvisor Rating 4.5/5

687 reviews

A delightfully deco experience

TripAdvisor rating 4.5/5

IBridgetI Business - 27/10/2020 TripAdvisor review

I am fortunate to have returned to the Hotel Grand Windsor just one week after my last stay. The lux art deco style of this hotel is rather decadent - plush furnishings, clean lines and attention to detail wherever you look, but what makes this hotel outstanding is its staff. I received friendly service the minute I stepped foot in this boutique hotel. I was thrilled to see the golden keys of Les Clef d'Or on the lapels of the concierge. Pablo and Leonid have been wonderfully helpful on both my visits. Warm and welcoming is how I would describe Angel and Rumi in reception, and the moment you are seated to check in you are presented with a refreshing iced tea by one of the concierge team. The two rooms I have stayed in were boutique, beautifully furnished and on theme with the rest of the hotel. The restaurant is an intimate, opulent space. Server Anastasia, chef Stavesh, and Sun made a fantastic trio in the restaurant when I had a delightful duck dish. Maria and the morning kitchen team presented some of the best scrambled eggs I have eaten. The staff here go above and beyond because they know what good customer service is. And it's the one thing that will bring me back again. I received exceptional service from Charlie in housekeeping who could see I was having a mini hair disaster right before I was heading to a formal function. Not only was she bright and cheery, and clearly hard working, she even offered to help me restyle it. That is what I call service. Thank you Charlie for this caring gesture. The turndown service here is an extra treat with new recruit Meretiana providing a sleep tea and chocolates. A blissful way to end a working day! I had the privilege of meeting Chris the General Manager this morning. Like the rest of his team he was courteous, friendly and a delight to meet. This is a lovely hotel - central and beautifully presented – but clearly what has made a lasting impression on me is the Grand Windsor team. Looking forward to returning here to see your friendly faces again soon.

Dear Bridget, Every member of our staff is very happy and pleased to read your lovely words. We all agree that hosting so charming guests like you, give us strenght and motivation to keep working very hard to provide the best service possible. Once again, THANK YOU! and see you soon. Regards, Pablo Gonzalez Guest Experience Manager

Wonderful Experience

Customer review rating 4.5/5

David Business - 26/10/2020 Confirmed reviews ALL

Elegantly designed room match with excellent service from the time I booked in, through the bar and restaurant with the added touch of a coffee maker in the room, made for a wonderful stay in downtown Auckland.

Dear David R., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Great stay

Customer review rating 4.5/5

Anonymous Couples - 26/10/2020 Confirmed reviews ALL

Yes had great friendly services from all staff.

Dear Steve S., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager

Outstanding service

Customer review rating 4.5/5

Beth Couples - 26/10/2020 Confirmed reviews ALL

From start to finish the service was amazing. Rumi at the front desk was patient with my requests and emails, and Simon in the restaurant was so attentive and made fantastic cocktails. Would absolutely recommend.

Dear Beth W., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us, specially for Rumi and Simon. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Great short stay

Customer review rating 4.5/5

Megan Friends - 25/10/2020 Confirmed reviews ALL

Great service helpful staff very nice room

Dear Megan O., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor Auckland - MGallery by Sofitel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Check your room

Customer review rating 4.5/5

Aaron Business - 25/10/2020 Confirmed reviews ALL

The hotel is in a great location and staff were very helpful. However even though I paid for an upgrade before arriving, I was given a room on the first floor with no window or view outside. It was like being in an enclosed box. I have stayed in many of Auckland's 4/5 star hotels for work, and the Grand Windsor is definitely near the bottom of my list for general feel of the room. Really underwhelming. Make sure you check the room with a staff member - no one showed me to my room. On balance, there are much better alternatives for the money.

Dear Aaron H., I am sorry to hear your stay didn't meet your expectations. I would really like to discuss in detail the matter of the setbacks you experienced during your stay. If you're willing to give us a second chance you can email me to gu… and I will coordinate your future saty with our reservations team. We will work to better serve you. Looking forward to hearing from you. Regards, Pablo Gonzalez Guest Experience Manager

Great location and lovely hotel

Customer review rating 4.5/5

Donna Couples - 25/10/2020 Confirmed reviews ALL

Welcoming and pleasant staff and really nice room

Dear Donna H., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Amazing stay. Thank you!

Customer review rating 4.5/5

Gabriel M. Couples - 25/10/2020 Confirmed reviews ALL

Amazing location central to everything one could need. Fantastic atmosphere, decor and professionalism. I want to come back already!

Dear Gabriel Joseph M., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Great Hotel!

Customer review rating 4.5/5

Charles M. Couples - 25/10/2020 Confirmed reviews ALL

From check in to check out, breakfast, service and room ...all outstanding!

Dear Charles M., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. It was a pleasure to meet you! Sincerely, Pablo Gonzalez Guest Experience Manager

Good

Customer review rating 4.5/5

Dale B. Business - 24/10/2020 Confirmed reviews ALL

Was a nice stay. Just 2 issues. 1, the ac in the room was very noisy and clunky sounding, had to turn off . 2. The breakfast menu did not have many cereal or muslie options, and staff forgot my breakfast order so waited about 30 min and coffee did not come any sooner

Dear Dale B., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor. Please rest assured that we are taking the appropriate measures to address the hassles you experience during your stay and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Pablo Gonzalez Guest Experience Manager

Beautifully Designed Rooms

Customer review rating 4.5/5

Maria D. Solo - 24/10/2020 Confirmed reviews ALL

Beautifully designed room with comfortable bedding. Excellent location, fabulous staff. Great selection if teas, mini bar minimal selection eg no spirits, however there is a hotel bar. Excellent location, room on second level street noise was a let down.

Dear Maria D., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor. Please rest assured that we are taking the appropriate measures to address the hassles you experience during your stay and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Pablo Gonzalez Guest Experience Manager

Amazing service, fantastic stay!

Customer review rating 4.5/5

Olivia C. Couples - 24/10/2020 Confirmed reviews ALL

Upon arrival we were well greeted and looked after, meals were amazing, the room was pristine. The jacuzzi was sparkling. We felt like royalty!

Dear Olivia C., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Great friendly staff

Customer review rating 4.5/5

Anonymous Couples - 24/10/2020 Confirmed reviews ALL

Excellent service and wonderful staff.

Dear Sivina W., Thank you for sharing about your stay and we’re delighted to read that you enjoyed your visit so much. We continuously work to provide that best service we can to all our guests. We hope to welcome you back soon to create some more great memories. Kind Regards, Pablo Gonzalez Guest Experience Manager
Customer review rating 4.5/5

Janette P. Business - 23/10/2020 Confirmed reviews ALL

Absolutely great service and great rooms

Dear Janette P., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Good stay

Customer review rating 4.5/5

Natalie Business - 23/10/2020 Confirmed reviews ALL

It's a lovely hotel in a handy location. The only disappointment was the thumping night club music until about 1:30am one night.

Dear Natalie W., We very much appreciate your comments regarding your stay at the Hotel Grand Windsor and we apologize for the noise issues you experienced during your stay with us. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Great stay

Customer review rating 4.5/5

Tina D. Couples - 22/10/2020 Confirmed reviews ALL

This hotel is very well located. The service is excellent. We will be back.

Dear Brett P., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager
Customer review rating 4.5/5

Jody J. Friends - 22/10/2020 Confirmed reviews ALL

Brief overnight stay before heading to Waiheke for a long weekend in lieu of cancelled Europe trip. Lovely hotel experience.

Dear Jody J., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Hidden Gem

Customer review rating 4.5/5

Elle Business - 22/10/2020 Confirmed reviews ALL

Positive from start to finish, excellent service

Dear Elanor M., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Location is good but the rest failed to meet expectations

Customer review rating 4.5/5

Odr Business - 22/10/2020 Confirmed reviews ALL

Slow check-in. No Accor Plus/Gold recognition. Small room with no toiletries, no slippers, no ironing board (despite being told at check-in that this would be in the room). Room was tiny and awoken by some noise around 3am (sounded like some rubbish removal). Back to Sofitel or Sky Grand for me.

Dear Oeyvinn R., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor Auckland - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pablo Gonzalez Guest Experience Manager

Wonderful stay, well located, amazing service.

Customer review rating 4.5/5

Pradnya Couples - 21/10/2020 Confirmed reviews ALL

Had a wonderful 2 night stay in this beautiful hotel. Central location and everything is just around the corner. Friendly and attentive staff. Thankyou.

Dear Pradnya L., We are very happy to hear from you and we very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback. But, I need to ask you for some help here: In these uncertain times, our guest experiences are essential. We invite you, to share your experience with us on the Tripadvisor website using the following link (it only takes 5 minutes). This will be really helpful for us. https://www.tripadvisor.co.nz/UserReviewEdit-g255106-d256711-Hotel_Grand_Windsor-Auckland_Central_North_Island.html Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

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