Bandara International Hotel - Managed by Accor 5 stars

Well located, only 10 mins (3km) from the airport. Well arranged pickup service, nice and friendly staff at the hotel. Hotel room interior (furniture) a little old, not 100% clean, beautiful view on the lake, nice terrace, interesting encounter with a little snake on the terrace. Hotel management offered me to change the hotel room in case I was scared of the snake. Very nice and helpful staff.

- I got double bed in which didn’t align with what sales people promised me - Bed sheet looked dirty - There was bugs - There was a day when the food was horrible (served me with head of the fish) which part of the fish I should eat!? - There was a day when my laundry took 2 days (with several calling process to receptionist)

Good Hospitality, clean facilities was good for stay during thr quarantine

The hotel has seen better days but had charm and my garden deluxe room with terrace, garden and reservoir in front was a perfect place to spend the 5 day quarantine. I'd read not such good reviews, but I was perfectly happy with my room / bathroom. The staff were all extremely helpful. The only thing that was a disappointment was the bento boxes, but when cooking for a large number of people, I was told the hotel was at 80% capacity, then I guess it's difficult to keep a high standard - but by the 2nd day I was ordering a la carte,, and that could be improved upon as well ...... the nasi goreng was very good though! All in all I would definitely recommend it for quarantine purposes, or if you need a hotel close to the airport!

Good staff but a bit confused, I think. Most of the time we have to call either to the Reception or the Room Service, just to ensure that they will send us according to our requests. But at the end, they still didn't do right either. So, we just quiet and accepted :) Also, our advice is The Management should change towels, hand towels, bath mat, bed sheets, pillow cases and bed cover with the new ones. We can see they are old and a bit stinks. And the best maybe, you should clean up the terrace since a lot of moist. We understood maybe it's quiet though for you at the moment, but if you keep it up, it will be better since we were there for quarantine. Our favourite are still the employees and meals.

The hotel had it. It is simple a shame that it is open. It needs restauration on all points.

The Hotel, looks abandoned, my room was full of roaches. I received the food from the room service all the time cold. there were no soft drinks

I had a good stay, the room was clean, the bed very comfortable. I stayed for a 5-day quarantine, the service was impeccable and food was tasty. They made a good effort in offering different food during my entire stay (never the same breakfast, different meat each day, different dessert,...). I have a view on the 1st floor with a terrace and view on the lake, it was nice. Highly recommended

The staff is very friendly and helpful, the rooms are old and not very clean. Too many bugs in the lower floors mosquitoes every night on my stay. Air conditioner struggles.

I was kindly upgraded to the Presidential Suite. In spite of the quarantine guests and the pandemic, the staff is striving to do their best. Legendary Indonesian hospitality. I asked by email to be picked up at the airport and that was efficiently managed (what is not always the case in other hotels). The room needs revamping: there are some knobs in furniture that are missing, a lamp was in place without a nearby socket to be plugged into, the lighting of the room at night is not very inviting. The art is a bit bland, and there were some vintage Sheraton plastic blenders in the dining room by the electric kettle that I found a bit odd.

ROOM condition : very poor Food : very poor Hotel employees : very kind

Great service and food.

This hotel focus for quarantine people.

We’re very happy..we can have our breakfast in the room and shuttle bus is available every 30 minutes...excellent services..very close to the airport..will stay at this hotel again whenever possible..

Service was good, facilities are fine - there's a huge pool. Proximity to the airport is very good and the hotel provides free airport shuttles every hour. Only drawback for me is that the pillows (4) did not have enough variation - they were all on the overstuffed side and I couldn't find one that was comfortable for me.