Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,264 reviews

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Description

Hotel extras

  • Exceptional character mixing classical colonial architecture.

  • Close to business district, malls and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,264 reviews

TripAdvisor Rating  4.5/5  1,548 reviews

Certificate of excellence 2023

The highlight of our trip.

TripAdvisor rating 5.0/5

MYOBYM TripAdvisor review

This is a fabulous hotel. The building is beautiful, the rooms comfortable, the pool area relaxing, but it's the staff team that makes it so special - friendly and helpful beyond expectations. If you're in Surabaya, this is definitely the place to stay.

Hotel with Exceptional Architecture and History complimented by great service staff

Customer review rating 4.5/5

Yc Y. Business - Confirmed reviews ALL

A very well located hotel with a great history and architecture plus good landscaping. Superb service rendered by staff across all functions from reception, concierge, lobby lounge and dining. The staff are always smiling and ever welcoming. Hotel is just minutes walk away from Tunjungan Plaza (the largest mall in Surabaya).

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Every staff member was lovely and so helpful - including the reception staff, porters, doctor and nurse, and the restaurant staff. The room was beautiful and clean.

Dear Amy V., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects especially excellent service provided by our staff. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

High cleanliness

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

My wife and I stayed in Hotel Majapahit for six nights from 17th to 23rd November 2024. Both of us are vegetarians. Everything was perfect, except that there should have been more vegetarian options during the breakfast buffet. Thank you.

Dear Kumar R., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please accept our sincere apologies and your comments are extremely valuable to us. It is unfortunate to know that we fell short on this occasion. I sincerely hope that we could restore your confidence in us again. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Kahar Salamun, General Manager.

Reasonable Experience

Customer review rating 3.5/5

Hitesh A. Couples - Confirmed reviews ALL

Considering the historical value and the status placed on this elegant hotel, I feel the room and staff are not upto the standard that can be expected. Room - very elegant, but upholstery needs refreshing. One of the chair seats has slumped down. Toilet - the shower was spluttering, so very difficult to have A. satisfactory or luxurious shower. Slippery floors do not help either. Staff - reception and hotel staff were excellent, but restaurant and spa had major difficulty communicating in English. This is not appropriate. We are vegetarians, and could not explain our diet needs, so could not be comfortable in going back to them.

Dear Hitesh A., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery. It is always A. pleasure to receive positive feedback. I will share your comments with our team. Please accept our sincere apologies and your comments are extremely valuable to us. It is unfortunate to know that we fell short on this occasion. I sincerely hope that we could restore your confidence in us again. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Kahar Salamun, General Manager.

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Other web-users rate our hotel

  • 467 reviews 9.5/10 Location
  • 772 reviews 8/10 Room
  • 883 reviews 9.4/10 Service
  • 557 reviews 8.6/10 Vibe
  • 541 reviews 8.3/10 Amenities
  • 356 reviews 8.8/10 Breakfast
  • 346 reviews 8.8/10 Comfort
  • 212 reviews 6.3/10 Cleanliness

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