Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 1,264 reviews

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Description

Hotel extras

  • Exceptional character mixing classical colonial architecture.

  • Close to business district, malls and convention centers.

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,264 reviews

TripAdvisor Rating  4.5/5  1,549 reviews

Certificate of excellence 2023

Friendly, comfortable stay

TripAdvisor rating 5.0/5

mliew1 TripAdvisor review

Very friendly staff, especially Valda and Eilane from the restaurant. The hotel has a historic note and is clean and well maintained. The room is spacious and quiet too. The restaurant serves a good mix of local and western food and I ordered the beef. The food is delicious. Overall it’s a comfortable stay with attentive and friendly staff greeting you.

Dear Marcus, Thank you very much for taking the time to write us a very nice review about Hotel Majapahit Surabaya. We are glad to know that you have enjoyed everything from the moment of your arrival to departure day, and enjoyed every aspect and it is such a delight knowing that you have something to remember from this hotel, I have taken the liberty of sharing your kind words with the team, especially Valda and Eliane, they are thrilled to know about your fabulous stay. We are happy that your experience was so enjoyable and you left with the intention of returning in the future. Please do not forget to inform us when you are planning to come as we will be very happy to welcome you. Very Best Regards, Kahar Salamun General Manager

perfect location

Customer review rating 4.5/5

Maman S. Business - Confirmed reviews ALL

The location is really perfect, lobby is very nice old style but modern and good decoration. Would be nicer if could have choices of welcome drink.

Dear Maman S., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun, General Manager.

The highlight of our trip.

TripAdvisor rating 5.0/5

MYOBYM TripAdvisor review

This is a fabulous hotel. The building is beautiful, the rooms comfortable, the pool area relaxing, but it's the staff team that makes it so special - friendly and helpful beyond expectations. If you're in Surabaya, this is definitely the place to stay.

Dear MYOBYM, It is very pleasant to read your beautiful words after your recent stay with us at Hotel Majapahit Surabaya MGallery. We are delightful to know that you extremely happy when you stayed here. It is a great pleasure to hear that we have met your expectations in all aspects, especially excellent services provided by our staff. We thank you for your recommendation, it really means a lot to us. I will definitely forward your compliments to all members of my team, in order to make their days and for further encouragement, but the most important thing is to welcome you back here with us soon, hopefully in not too distant time. Very Best Regards, Kahar Salamun General Manager

Hotel with Exceptional Architecture and History complimented by great service staff

Customer review rating 4.5/5

Yc Y. Business - Confirmed reviews ALL

A very well located hotel with a great history and architecture plus good landscaping. Superb service rendered by staff across all functions from reception, concierge, lobby lounge and dining. The staff are always smiling and ever welcoming. Hotel is just minutes walk away from Tunjungan Plaza (the largest mall in Surabaya).

Dear Yoon Chung Y., We very much appreciate your comments regarding your stay at the Hotel Majapahit Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun, General Manager.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Every staff member was lovely and so helpful - including the reception staff, porters, doctor and nurse, and the restaurant staff. The room was beautiful and clean.

Dear Amy V., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects especially excellent service provided by our staff. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

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Other web-users rate our hotel

  • 467 reviews 9.5/10 Location
  • 772 reviews 8/10 Room
  • 883 reviews 9.4/10 Service
  • 557 reviews 8.6/10 Vibe
  • 541 reviews 8.3/10 Amenities
  • 356 reviews 8.8/10 Breakfast
  • 346 reviews 8.8/10 Comfort
  • 212 reviews 6.3/10 Cleanliness

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