客户意见评级 3.5/5 1,042 评论
Six function rooms for up to 700 people, ideal for events
In-house bar & restaurant serving authentic local dishes
22 acres of landscaped gardens and woodlands
Complimentary parking with 350 spaces on-site
Feeling stressed? Relax and have a swim in our indoor heated swimming pool.
从 14h00 办理登记入住手续
从 12h00 办理退房手续
现代风格的双卧室房，带套间浴室，可收看 Freeview 频道的电视、吹风机、电话、熨斗和熨衣板、茶和咖啡器具、免费停车位和免费无线网络 - 可供 2 位成人入住
来自 100% 认证入住过我们酒店客人的评论发现更多
Peter G 20/07/2021 经 TripAdvisor 认证的评论
We were due to stay for a birthday but the event was cancelled. We still intended to stay and contacted the hotel for a food menu, never bothered getting back to us so we cancelled. Had too wait nearly a month for the refund. Hotel didnt take calls and 3 calls to customer services whonwerent that helpful. Hotel then claimed not to have bank details for refund. Now they ask for a review of my stay when we cancelled drinks of incompetence.
A great stay again for my Harry Potter trip.
candida284 12/12/2020 经 TripAdvisor 认证的评论
This time I travelled by myself and went to Harry Potter. I was pleased to note that there are more staff at reception and they are very easy to locate if needed. I had a room upgrade which was a wonderful suprise. My one night stay was great and my room was clean,warm and comfortable. We had to wait in a cold corridor before we could be seated in the dining room for breakfast as there were no staff present. Another guest went to reception to inform them of this and then the waitress appeared from the kitchen and seated us. I still miss the bufffet breakfast, but I didnt have to wait too long for my breakfast to arrive. I enjoy walking around the grounds of the hotel and a great hotel to stay for visitng Harry Potter.
A lovely stay after being in lockdown in South Wales.
candida284 12/08/2020 经 TripAdvisor 认证的评论
We booked to visit Harry Potter and to celebrate my granddaughters 11th birthday. Sadly H/P was closed, we still came up for the break as we really enjoy the hotel and grounds.The hotel was well stocked with masks and hand sanitizer. Two negative points, It was hard to find the staff, I had to stop some men in the corridor to ask if they were staff, as the bar area lacked staff plus reception staff were sometimes non existent.. The food served in the bar area was excellent and huge portions and service was prompt and well presented and very tasty. The breakfast wasnt the same, no buffet, very poor choice on the menu, this was a shame, we loved the old buffet breakfast., which always had an amazing choice. But otherwise a lovely stay, lovely room, we had the pool to ourselves. All staff were very helpful and very polite at all times. We are now back on 29/30th as Harry Potter reopens and we look forward to our hotel return. Plus I was unlucky in my request for one of our two favourite rooms, I think we have been coming to the hotel either from 2013 or 2014.
Good service but poor room
Alan b Business - 10/07/2020 经 TripAdvisor 认证的评论
Stayed after only two days of reopening. Quite eery as I didn't see another guest. Service excellent given the circumstances however I have been overcharged and cannot get a response from the hotel. The room was good however the mattress on the bed was shocking. You could feel the wooden slats of the base. Sad as it let down the room which was not cheap.
Not as good as last year
DKingCool 19/02/2020 经 TripAdvisor 认证的评论
You can always tell how good a hotel really is when you get there to find you are sharing the hotel with a large wedding party. This happened on or visit. We did not have a problem with the noise (don't mind people enjoying themselves). However, the overall service was not as good as our previous visit (exactly a year before). One example - We asked in the afternoon for a taxi to be booked for 7pm. When no taxi arrived the girl on reception she then booked again which made us late for our reservation - she made up a story about the lines from the taxi rank to the taxi's being down. When we questioned the taxi driver he said this was nonsense and they had not received our booking.
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