Mercure London North Watford Hunton Park Hotel 4 stars

Had a great stay with you. Staff professional very friendly and nothing was to much trouble.

This time I travelled by myself for my Harry Potter trip. It was good to see more staff available at reception and that they are easy to locate if needed. I had a room upgrade which was warm,clean and comfortable. We had to wait in a cold corridor to be seated for breakfast as there were no staff available. A hotel guest went to reception to ask for help and the waitress then came out from the kitchern area. I feel that maybe to have two staff members at this time, as they used to have, one waitress does not appear to be enough for the breakfast rush. I still miss the breakfast buffet, my breakfast arrived and I enjoyed it all. Another great stay at this lovely hotel.

This time I travelled by myself and went to Harry Potter. I was pleased to note that there are more staff at reception and they are very easy to locate if needed. I had a room upgrade which was a wonderful suprise. My one night stay was great and my room was clean,warm and comfortable. We had to wait in a cold corridor before we could be seated in the dining room for breakfast as there were no staff present. Another guest went to reception to inform them of this and then the waitress appeared from the kitchen and seated us. I still miss the bufffet breakfast, but I didnt have to wait too long for my breakfast to arrive. I enjoy walking around the grounds of the hotel and a great hotel to stay for visitng Harry Potter.

Staff were all very welcoming. Lovely place to stay. Thank you

Rooms needed a good clean and some paint. Took 15 minutes or so before anybody came to check me in even after ringing the number on reception a few times

Toilet seat broken two weeks in a row. One tiny towel No food available at 19.20 hrs even though food was supposedly served until 20.00 hrs Nobody at reception to check in 20 minutes wait

We stayed here on our wedding night, the guy on reception was lovely The room was good and a comfortable

Where do I start. Normally give the benefit of the doubt. Had read reviews which were not too good. Room was very small although we upgraded Holes in the wall Bed frame was visually ripped It took hours to get more toilet roll. Had to call reception numerous times The list continues

I was misinformed of the hotel I was booking. I arrived to the hotel where I didnt have my reservation. The lady told me to cancel my booking and I would get a refund and to pay again at reception although it was more expensive. The next day the reception told me that they had no idea and that they couldnt refund and it was up to the other hotel and that he will double check with his colleague. In the end I had to get booking.com to sort this out which they did kindly and efficiently unlike the staff at this hotel. Never staying again.

Very difficult and unsatisfactory experience. I booked via email, and as requested, I called up to provide my bank details. I was told I would then receive confirmation of my booking, but this was not received. I called on the day of the booking and after initially being told by Reservations that they couldn’t find my booking and being on hold for 10 mins, I was able to confirm my booking. On arrival, I was told they didn’t have my card details? That was just the beginning. Room service was overpriced considering it looked and tasted like frozen meals just put in the oven (pizza, and salt and pepper squid). We had no hot water on the second night - we were told there were issues with the boiler in the morning but it should have been fine by the evening. It was not. There was no atmosphere in the hotel. Dinner in the bar was ok, except for the news on the television downstairs competing with the bar music. We were told we needed to book a 50 min slot to use the pool - we were assured it would be just us and they used the 10 min between bookings to clean the area. We were therefore very surprised when we turned up for our booking that there were two other groups in the pool at the same time.

The photo on website shows beautiful old house. We were put in a souless, unwelcoming COLD annex. No lift which made it difficult to carry luggage when you have bad knees.

After our long drive down & a fantastic afternoon at the Warner Brothers studio. We arrived at the hotel around 7pm & there was plenty of parking. Staff on reception were very friendly & helpful. Rooms were a good size, clean, nice size bathroom & a pleasant comfy bed. In the morning we went for a swim in the pool, which was clean & decent size. Got back to our rooms & enjoyed our late checkout before the long drive home.

Stayed on Sunday night, specifically booked a superior room as it was a treat to be away from the kids, the room we were put in was the same doom I booked last year as a standard. It was freezing cold as the window didn’t shut properly, the bed was a tiny 4ft 6 double, the carpet was full of stains and there was nowhere to sit other than the bed. We asked what made this room superior, we couldn’t get a satisfactory answer, we asked to move to be told all superior rooms have sold out (although still bookable on the website at that point) the duty manager offered to move us to a standard room and refund the difference, we did move and the room was much nicer considering it was supposed to be a downgrade. We have still been charged the full price for a superior room not happy. Shame as we have stayed regularly in the past.

This was a previously cancelled booking for April, due to Covid-19 lockdown. But from extending our voucher, to rebooking and staying at the hotel, this was a fabulous experience. The room, though a little on the small side, was very clean and well equipped. We made use of the pool twice during our stay through a booking system, which meant we had it to ourselves. All of the staff were first class, professional, helpful and polite. The dinner and breakfast were also of a very high standard and the service exemplary (with particular praise to Natasha our waitress). We would not hesitate to stay at this hotel again and would definitely recommend it to others. Thank you for everything.

We had a one night stay for our wedding anniversary and it was lovely. Room was clean but a little on the small side. We had the swimming pool to ourselves for an hour which was lovely, shame there was no jacuzzi. We had a 3 course evening meal which was lovely and so filling.